Ethics and Good Governance

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Renfe maintains a Responsible Business Management Commitment, following fundamental principles of ethics and transparency. The railway company has good corporate governance practices as its business behavior benchmarks and has assumed as its own the commitments of the United Nations Global Pact, the Universal Declaration of Human Rights, the OECD Guidelines, the Tripartite Declaration of the International Labour Organization (ILO) and Law 19/2013, of December 9, on transparency, access to public information and good governance.

Renfe Ethics Code

The Renfe Ethics Code is articulated around the main international guidelines and principles on transparency and good governance, and its content establishes a framework for action by all Renfe employees in their daily work performance and their interaction with other employees, clients, suppliers, the Administration and society in general.

Renfe Ethics Code

Ethical Channel

E-mail is the communication channel that will allow any of the Renfe stakeholders (employees, customers, suppliers and representatives of society in general) to communicate doubts, suggestions, possible irregular behaviors or any breach of the rules contained in this Code to the members of the Ethics Code Commission. The Commission will manage the consultations and investigate potential violations.

In case you want to make a claim, the Ethical Channel is not the official channel for filing claims. For this purpose, Renfe has a Customer Service Department where claims can be submitted or information can be requested through the form and the information phones enabled for it.

Ethics Code Commission

The Ethics Code Commission is composed of eight (8) members of the Renfe Group, all of them vocals, two of whom will act as President and Secretary as follows:

  • President: General Director of Security, Organization and Human Resources.
  • Vocals:
    • General Secretary and the Board of Directors.
    • Economic - Financial General Director.
    • Director of Communication, Brand and Advertising.
    • General Director of Operations.
    • Trade Union Representative, elected by agreement by the trade union organizations of the Renfe Group.
    • Responsible for Internal Audit.
  • Secretary: : Director of Human Resources.

Groups of interest of the Renfe Group could attend, with voice but without vote, at meetings of the Ethics Code Commission depending on the topics covered in them, and whenever it is understood that such collaboration is necessary for the proper performance of their duties.

The main functions of the Ethics Code Commission are the following:

  • Encourage dissemination, knowledge and compliance with the Code.
  • Interpret the norms emanating from the Code and supervise the application of the same.
  • Establish and manage the consultation, notification or complaint channel through the e-mail Ethics Code.
  • Investigate possible breaches and solve doubts or queries that are formulated through that channel.
  • Guarantee the truthfulness and equanimity of any proceeding initiated, as well as the rights of the people allegedly involved in a possible breach.
  • Revise the Code periodically with the aim of adjusting its requirements to the needs of the organization and its relation to the environment and its stakeholders, also considering the suggestions and proposals made by the employees of the Renfe Group. Any revision and / or updating of this Ethics Code will require approval by the Board of Directors of Renfe Group.
  • Evaluate and make an annual report on the level of compliance with the Code. The report shall be communicated to the competent Governing Bodies, the Chairman of the Board of Directors, the General Secretary and the Directors and members of the Management Committee of the Renfe Group.
  • The above is without prejudice to the activities and supervisory functions that correspond to the Internal Audit area.

The United Nations Global Pact

Renfe has been a signatory of theGlobal Pact since 2005, an international initiative proposed by the United Nations whose objective is to achieve a voluntary commitment of entities in Social Responsibility, through the implementation of Ten Principles based on human rights, labor, environmental and fight against corruption. From the moment of its incorporation to the Global Pact, Renfe carries out the Progress Reports, documents that show the commitment and the progress achieved in the implementation of the ten principles.

In this way, the principles of the Global Pact are the following:

  1. Renfe supports and respects the protection of fundamental human rights, recognized internationally, within its sphere of influence.
  2. Renfe ensures that its companies are not complicit in the violation of human rights.
  3. Renfe supports the freedom of affiliation and the effective recognition of the right to collective bargaining.
  4. Renfe supports the elimination of all forms of forced or coerced labor.
  5. Renfe supports the eradication of child labor.
  6. Renfe supports the abolition of discrimination practices in employment and occupation.
  7. Renfe has a preventive approach that protects the environment.
  8. Renfe encourages initiatives that promote greater environmental responsibility.
  9. Renfe promotes the development and diffusion of technologies that respect the environment.
  10. Renfe works against corruption in all its forms, including extortion and bribery.

Lines of action of the Purchasing, Press and Advertising departments

The company applies strict purchasing criteria, with the aim of optimizing the relationship between cost, quality and benefits in all contracts and purchases the company makes. Renfe relies on the general principle of competition, promoting its publicity, transparency and non-discrimination to give all its suppliers the possibility of accessing the company's orders. Procurement professionals are solely responsible for the activities of public tenders, requests for bids, receipt of these and negotiation with suppliers in order to maintain greater transparency in the purchasing process.

As part of this commitment to transparency and ethical conduct, Renfe's relationship with the media is a key. Renfe wants to convey a real image of the company, so the relationship with the media is based on total transparency of information, accessibility and permanent availability of business-media contact and rigorous treatment of news.

In addition, since 2002, Renfe has been a partner of Autocontrol, a non-profit association that manages the Spanish advertising self-regulation system, and remains committed to complying, in all its commercial communications, with the Code of Advertising Conduct of Self-Control, based on Code of Advertising Practices of the International Chamber of Commerce.

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