Renfe-Operadora website’s virtual assistant is a system that provides help to portal users by means of a question and answer procedure and replies to information queries directly, or by offering users – for purely informative purposes and without invitation, advice or suggestion – the possibility of accessing third party portals.
The use of this service does not involve the processing of user's or third party’s personal details, thus the user is hereby informed that if he provides personal details, or those of third parties when using the service, Renfe-Operadora shall not process this information in any way.
The user undertakes to use the service properly. Consequently, untoward, offensive or insulting content must not be inserted. Notwithstanding, any liability for such content shall always lie with the person who provides same.
Should there arise any contradiction between the information provided by the virtual assistant and that which is displayed by the Renfe-Operadora portal, that which is provided by the latter shall always prevail.
Renfe-Operadora does not accept any liability for consequences arising from use of the virtual assistant that does not observe these conditions, or in general, is contrary to the normal use and operation of similar services, nor shall it be liable for the consequences that may arise from possible errors or inaccuracies that might be contained in the information provided through the assistant, nor for the information contained in the web pages that is given for purely informative purposes by the virtual assistant.
