Renfe

Quality Certification

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In January 2010, AENOR awarded the Atendo service its Universal Accessibility certificate based on the UNE 17001-2 standard.

AENOR, the Spanish Standardisation and Certification Association, certifies that Renfe Operadora has a universal accessibility management system in compliance with the UNE 170001-2:2007 standard for the following activities:

  • Conveyance of persons with disabilities and/or reduced mobility from/to the meeting point at the stations of origin and destination, covering access, assistance with getting to the train, getting on/off and taking their assigned seats when travelling on the trains of Renfe Operadora between the stations listed in the appendix.

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