Renfe Operadora’s Atendo service provides free assistance for railway passengers with reduced mobility or other disabilities. As a specialised service, it offers passengers guidance, information and help with access to and transit at stations, as well as assistance for getting on and off trains.
Our Atendo service personnel are trained to assist and be aware of the specific needs of people with disabilities.
Renfe Operadora’s commitment through its Atendo service also applies to people with reduced mobility who need assistance and would be unable to travel by train without it. The service also provides specific assistance as required during their journey.
Since it was first introduced, the Atendo Service has been extended to make many more stations accessible for passengers. Furthermore, the notice required for the service has been reduced and it offers permanent assistance on demand at main stations.
Atendo is an example of the commitment made by Spain’s Ministry of Public Works to improving accessibility for railway users and demonstrates its support for equal rights and opportunities in public transport services.
Renfe Operadora is a public company supervised by Spain’s Ministry of Public Works. It is constantly moving forward in its access-for-all approach, improving and developing its plans on train accessibility in collaboration with the organisations involved (CERMI and FUNDACIÓN ONCE). The company is also firmly focused on becoming the first-choice means of transport for people with disabilities.
That is our commitment.