Renfe Operadora will look after any belongings that passengers have forgotten, lost or abandoned and any objects for which the origin is unknown that are found in trains, on platforms or other Renfe Operadora facilities from fifteen days to two months. A special log will be kept, stating the object reference number and main characteristics and the day and place on/in which they were found, for the purpose for which they should be used in accordance with current legislation, or otherwise they will be auctioned to the public.
If before the auction takes place the owner requests his/her belongings, they will be handed over provided that proof is shown and the necessary fees are paid, including transport to a different place to where they were found.
There are Lost and Found Offices at different stations that you can contact by e-mail at:
You can call Lost and Found for the different Cercanías hubs:
If you lose something at our facilities, please contact the nearest Customer Service Centre or head station personnel as soon as possible.
In both cases, they will ask you for a brief description of the lost object and your contact data.
You can also make your request with the form established for lost objects address to Metric Gauge Customer Service (Feve). In this case, we will look for your lost object and contact you if we find it. When you come to pick up your object, you will need to present valid identification and sign a record of handover.
Lost and Found Telephone Numbers for Metric Gauging (Renfe-Feve):
|Autonomous Region||Telephone number||Opening dates||Service Times|
|Cantabria||942209584||Workdays from Monday to Friday||08-00 to 14-00|
|Bizkaia||944250629||Workdays from Monday to Friday||08-00 to 14-00|
|Castile-Leon||987876514||Workdays from Monday to Friday||08-00 to 14-00|
|Asturias||985981704||Workdays from Monday to Friday||08-00 to 14-00|
|Galicia||981370529||Workdays from Monday to Friday||08-00 to 14-00|
International Destinations: Paris, Toulouse, Marseille, Lyon
Lisboa Santa Apolonia Station
Lisboa Santa Apolonia Station, Door No. 50, in the Customer Service Office.