Renfe

Bono Colaborativo

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For AVE and Larga Distancia (Long Distance) trains

A multi-person, non-transferable, named pass for up to 4 passengers, valid for any 8 journeys between two specific stations selected at the time the pass is purchased.

Journeys may be made on all AVE and Larga Distancia (Long Distance) services. The pass is only valid for seats.

This pass gives up to a 30% discount on the General fare depending on the journey purchased by customers. No further discount can be used with this pass price.

It will be valid for 4 months from the date of purchase. During this time the first validation must be made. Once this is done, it may be used for 4 months starting from the date of first validation. If the price of the pass changes during the period of validity, the unused journeys will be valid until the pass expires with no price changes.

The different Bono COLABORATIVO types are as follows:

  • Bono COLABORATIVO Preferente.
    Bono COLABORATIVO Preferente pass holders may validate their ticket in first class, or in a lower class without any right to compensation.
  • Bono COLABORATIVO Turista.
    Bono COLABORATIVO Turista pass holders may validate their ticket in Standard, Standard+ and First class although in the latter two they must pay the price difference with the corresponding General AVE fare.

Sales Channels for Passes

Ticket offices at Stations, Ceuta Sales Office, www.renfe.com, Travel Agencies in person and online, Telephone Sales - Renfe Contigo 912 320 320, Renfe Ticket and Multiproduct Self-Service Machines located in stations.

Pass Cancellation

The Pass may only be cancelled free of charge if it has not been used.

If the Pass has been used for any transaction, but no journey has been made on it, it may be cancelled with payment of a cancellation fee of 15% of its price.

Ticket offices at stations can be used to cancel Bono COLABORATIVO passes purchased through any of the sales channels except for Online Travel Agencies.

Travel Agencies in person can only be used to cancel passes purchased via this channel. Those purchased at online agencies may only be cancelled via the issuing online agency.

Validation of the booking

Ticket booking validation is obligatory for each journey.

Sales Channels for Booking Validation

Ticket offices at Stations, Ceuta Sales Office, www.renfe.com, Travel Agencies in person and online, Telephone Sales - Renfe Contigo 912 320 320, Renfe Ticket and Multiproduct Self-Service Machines.

Purchase the Bono Colaborativo

Changes

Validations cannot be changed.

Cancellation

A validation can be cancelled at no cost.

Missed Trains

  • In the case of trains that are missed for causes not attributable to Renfe, those passengers who have arrived at the departure station at least 30 minutes before the scheduled train departure time will be given the option to travel on the next train with available seats, under the terms and conditions specified by Renfe.
  • The fee will be 20% of the General fare of the new ticket, provided customers travel in the same class – or lower – as that of the original ticket.

Passengers need to show the Bono Colaborativo alongside the booking validation and valid documents proving they are eligible for other discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Additional information