Renfe

Flexible Ticket

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The Flexible Ticket is a commercial offer for AVE and Larga Distancia (Long-Distance) services only across all classes and seats (seats and berths). It is the same price as the General fare without any discount, but comes with additional offers that enable passengers to obtain better conditions for changes, cancellations or if they miss their train.

The Large Family discounts, others specifically indicated in the ticket’s terms and conditions, may be used when purchasing the Flexible Ticket.

Sales channels

Ticket offices at Stations, Ceuta Sales Office, www.renfe.com, Travel Agencies in person and online, Telephone Sales Renfe Contigo 912 320 320, Renfe Ticket and Multiproduct Self-Service Machines.

Changes

The ticket can be changed at no cost within its period of validity.

  • If the price of the new ticket is higher, passengers pay the difference.
  • If the new ticket is cheaper, 15% will be discounted from the price difference.

Cancellations

The ticket can be cancelled with a cancellation fee of 5%, deducted from the refunded ticket price.

Missed Trains

In the case of trains that are missed for causes not attributable to Renfe, those passengers who have arrived at the departure station at least 30 minutes before the scheduled train departure time will be given the option to travel on the next train with available seats, under the terms and conditions specified by Renfe.

This will be at no extra cost to passengers, as long they travel in the same – or a lower – class as that of the original ticket.

Passengers need to show the ticket alongside valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Additional information