Renfe

Renfe Spain Pass

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Pass cancellations

  • The pass may be cancelled free-of-charge within the following 24 hours from time of purchase, with a full refund.
  • After the 24-hour grace period, there will be a 15% cancellation fee applied if the pass has not yet been used.
  • No refunds after first journey.
  • Passengers who make a journey in a class below the one stated on the pass have no right to any compensation.

Ticket cancellation

  • Tickets may be cancelled free-of-charge by filling out the form at renfe.com, in Travel Agencies and at authorised stations.
  • A ticket may be cancelled up to 15 minutes before the train departs the station.
  • The balance of the pass is restored after cancellation.

Replacing a pass

  • If a pass is damaged, lost or stolen, a duplicate can be requested from authorised station ticket offices free-of-charge.
  • Passes cannot be exchanged for ones in a different category/class.
  • Passes cannot be exchanged for ones with a different validity period.

Commitment

Pass holders have the right to request compensation if there is a delay to the schedules train arrival, train quality is unacceptable or if there is any other reasons attributable to Renfe in the same conditions as for other fares, depending on the product and train type.

Additional information

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