DOCUMENTATION

All travellers must have documents confirming their identity. For foreigners, the documentation required for travelling by train is the same as that required to enter Spain from the country of origin. Spanish citizens may use their national ID cards or passports.

MONEY

The legal currency in Spain is the Euros. There is no obligation to tip.

MEDICINES AND HEALTHCARE

In Spain, medicines are purchased at pharmacies. Travellers from EU countries or states that have agreements in place with Spain, will benefit from the same pharmaceutical benefits as Spanish citizens. All trains have a first aid kit onboard, and the crew has been trained to use it. Furthermore, we are in continuous contact with health centres located along the different routes, in the case a traveller needs special medical attention.

VACCINES

No vaccination is necessary in Spain; nevertheless, as anywhere in the world, it is advisable to have had a recent tetanus jab and have undertaken the official immunisation vaccines.

TOBACCO

Smoking is prohibited in Spain in all enclosed public spaces (including public vehicles and public transport). Therefore, while on board, according to the current legislation travellers must refrain from smoking. However, each train journey stretch do not exceed 3-4 hours.

SECURITY

Overall, Spain is one of the safest countries in Europe for tourists. Our trains have a security service and a safe on board, in addition to security surveillance at all stations along the way.

COMMUNICATIONS

The El Transcantábrico Clásico, El Transcantábrico Gran Lujo, Al Ándalus and the El Expreso de La Robla trains have WiFi Internet and a computer in their social carriages so travellers can access the Internet, check email, etc. All cabins in the El Transcantabrico Clásico and El Transcantábrico Gran Lujo also feature WiFi connection (subject to coverage).

If you want to call abroad from Spain you must dial 00 followed by the country code and telephone number. If you wish to call a number in Spain from abroad, dial +34 (the country code for Spain) and then the 9-digit telephone number.

We recommend that foreign travellers wishing to use their mobile phones contact their operator to activate the international roaming service and enquire about costs.

TRAVEL INSURANCE

Travellers on the Luxury Tourist Trains are only covered by the Compulsory Passenger Insurance (SOV in Spanish). Therefore it is advisable to take out specific travel insurance to cover cancellation, off-board accidents, illness or similar incidents, as recommended by your travel agent or insurer.

ACCESSIBILITY

Although all our Luxury Tourist Trains are refurbished and equipped with the latest technology, they are still vintage pieces; their interiors are laid out in a way that makes it impossible to move around on wheelchairs or walkers. Therefore, they are not accessible trains.

Nevertheless travel would be possible for a person with reduced mobility who is reasonably self-sufficient or travelling together with another passenger.

MINORS

When travelling with a child, a supplement or set price depending on the chosen train, will be charged. The Reservation Centre for Tourist Trains will be able to inform you of the possible accommodation arrangements and special prices in these cases.

Only the cabins in El Transcantabrico Gran Lujo and the train Al Andalus’ Deluxe Suites offer enough space for parents to place their own travel cot or to have an extra bed.

PETS

No pets are allowed, other than guide dogs accompanying their owner.

POWER SUPPLY

The power supply in Spain is 230V 50Hz, with Type F round 2-prong plug outlets.