In general, Renfe Points expire 3 years after they are obtained. However, as long as you are a member of the Más Renfe Platino level, your Renfe Points do not expire.
You can modify your details by going to "Mi perfil (My profile)" and "Mis datos (My details)" in the Private Area or contacting us to tell us which details you wish to modify by phone at 919 191 566, or by e-mail at masrenfe@renfe.es.
Physical cards are no longer issued. Now all our cards are digital. You can download it to PDF/Passbook format from the "Más Renfe" section of your Private Area at www.renfe.com.
In the "Más Renfe" section of your Private Area, you can check your Renfe Points and transactions, as well as how to perform other point redemption and earning operations.
Also through Renfe Contigo, on the exclusive Más Renfe telephone 919 191 566 or by sending an email to masrenfe@renfe.es, you will be informed of your current Renfe Points balance.
To obtain Renfe Points for the purchase of train tickets, it is essential to indicate your Más Renfe number at the time of purchase on any channel (station ticket offices, Renfe APP, multi-product self-service machines, Renfe website, telephone ticket sales service "Renfe Contigo" at 91 232 03 20 and authorised distributors and travel agencies). If you have already bought your tickets, you can also link your Más Renfe in the My Trips section before travelling, in your private area or in the Renfe app. Your Renfe Points will be automatically credited once you have made the journey.
Remember that Renfe Points are only earned for journeys made by the holder of the Más Renfe Programme. So, if you buy several tickets to travel on the same train, you will only get Renfe Points for one of them. Alternatively, you must specify the Más Renfe number of the other passengers.
For any incident related to the above process, you can contact us via the exclusive Más Renfe telephone number 919 191 566 or by email by sending us your ticket locator number and your Más Renfe card number to: masrenfe@renfe.es with your ticket locator number and your Más Renfe (loyalty programme) number.
Renfe Points are one more form of payment accepted by Renfe for the purchase of tickets; and, therefore, they can be used in all ticket sales channels (station ticket offices, Renfe APP, multi-product self-service machines, Renfe website, telephone ticket sales service "Renfe contigo" in 91 232 03 20 and authorised distributors and travel agencies).
The purchase is made as usual until you reach the ticket payment step, where you will find the drop-down box "Select your payment method", where you must select "Buy with Renfe Points".
If you don't have enough points to redeem them on a ticket, you can use them to get a discount voucher that will reduce the price of your ticket. You can also give the voucher for your points to someone else as a gift for them to travel. Just access your Private Area, in the "My Points" section, to get your discount voucher, which you will receive immediately. You can also see it in the "My codes" section.
When you want to redeem your Renfe Points with any of the programme's partner companies, you can make the request through the "Renfe Points" section of "Más Renfe" in your Private Area at www.renfe.com, or ring the line for Más Renfe members on 919 191 566, depending on the type of service you are requesting: some partner companies manage their services directly and others work with Renfe Contigo, through the Más Renfe phoneline on 919 191 566. You can find this information in the specific section of each partner company.
For problems related to any type of incident in the purchase of tickets online, whether normal purchase or with Renfe Points, you must contact the assistance staff for Online Sales at telephone 912 320 320.
You cannot combine payment types to purchase Renfe tickets. In this regard, you must pay the full price of the purchased tickets with the same payment method.
No, your Más Renfe number is in your name only and non-transferable. To earn Renfe Points, the person travelling must be the relevant member.
No, Renfe Points are not transferable, but you can redeem your Renfe Points on train tickets or on the products and services of partner companies for someone else to enjoy.
The basic level Más Renfe membership (up to €1,000 in purchases annually) has no expiry date. Más Renfe Plata, Más Renfe Oro and Más Renfe Platino memberships are valid for 12 months and the date is printed on the digital card. After this time elapses, you will be informed of your corresponding level based on the purchases made on train tickets.
No. You must be registered in the programme to apply for the Renfe American Express card. You can apply online from the “Signup Application” section.
Only the main cardholder earns Renfe Points for spending on purchases, not the beneficiaries with associated cards, whose Renfe Points for spending on purchases will be assigned to the cardholder's account.
It is not necessary.
Regardless of your annual purchase volume on eligible train journeys, you can access the Plata, Oro or Platino level for a period of 12 months if you have a Renfe American Express Card (but not as a beneficiary), if you have paid the annual fee on your card's anniversary and made purchases of at least €5,000 in that year according to the following gauge:
After these 12 months and when the renewal fee for your Renfe American Express card has been paid, your Más Renfe membership level is reviewed. Your new level will be assigned based on the purchase volume in train tickets as specified in our terms and conditions or based on the purchases made with the Renfe American Express card. The most beneficial card level for you will be assigned and remain valid until the next revision.
No. Your level evaluation is made in accordance with your annual consumption of eligible train trips in accordance with the general terms and conditions of participation or based on the purchases made with the Renfe American Express card.
The Renfe Points corresponding to payments made with the Renfe American Express card will be added to the cardholder's account at the closure of the monthly billing period.
No. You must be registered in the programme to apply for a Renfe Mastercard. You can apply online from the “Signup Application” section.
Only the main cardholder earns Renfe Points for spending on purchases, not the beneficiaries with associated cards, whose Renfe Points for spending on purchases will be assigned to the cardholder's account.
It is not necessary.
The Renfe Points corresponding to payments made with the card will be credited to the cardholder's account at the end of their monthly billing.