In general, Renfe Points expire 3 years after they are earned. However, for as long as you remain a Más Renfe Platino member, your points will not expire.
You can modify your details by going to "Mi perfil (My profile)" and "Mis datos (My details)" in the Private Area or contacting us to tell us which details you wish to modify by phone at 919 191 566, or by e-mail at masrenfe@renfe.es.
Physical cards are no longer issued. Now all our cards are digital. You can download it to PDF/Passbook format from the "Más Renfe" section of your Private Area at www.renfe.com.
In the "My points" section of the "Más Renfe" Private Area, you can check your points and transactions, as well as how to perform other point redemption and earning operations.
You can also contact Renfe Contigo by calling 919 191 566 (exclusive for Más Renfe members) or by sending an e-mail to masrenfe@renfe.es, so they can inform you about your current points balance.
To earn points for purchasing train tickets, you must indicate your Más Renfe number when making your purchase on any channel (station ticket offices, Renfe App, multiproduct self-service machines, Renfe website, telephone ticket sales service "Renfe Contigo" at 91 232 03 20 and authorised travel distributors and travel agencies). Your points will be automatically added when you make your trip.
Remember that points are only earned for trips made by the Más Renfe member. So, if you buy several tickets to travel on the same train, you will only get points for one of them. Alternatively, you must specify the Más Renfe number of the other passengers.
For any incident related with this process, you can contact the Más Renfe only phoneline at 919 191 566 or e-mail at: masrenfe@renfe.es.
Renfe Points are just one payment method admitted by Renfe to purchase tickets and, therefore, can be used in any ticket sales channel (station ticket offices, Renfe App, multiproduct self-service machines, Renfe website, telephone ticket sales service "Renfe Contigo" at 91 232 03 20 and authorised travel distributors and travel agencies).
You need only indicate the point payment option when paying for the ticket.
When purchasing a ticket with points, your balance must be the same or higher than the ticket price, since mixed payments (a part in euros and another in points) are not admitted.
Tickets can be purchased on the Renfe website. The purchase is made in the normal way up to the moment of paying for the ticket, when a "Select payment method" pull-down box will appear with the "purchase with points" option.
When you want to redeem your points with any of the programme's partner companies, you can make the request through the "Mis puntos" (My Points) section of "Más Renfe" in your Private Area at www.renfe.com, or ring the line for Más Renfe members on 919 191 566, depending on the type of service you are requesting: some partner companies manage their services directly and others work with Renfe Contigo, through the Más Renfe phoneline on 919 191 566. You can find this information in the specific section of each partner company.
For all problems relating to incidents when purchasing tickets on the Internet, both for normal purchases and purchases using points, please contact the Online Sales help staff on telephone 91 919 05 04.
You cannot combine payment types to purchase Renfe tickets. In this regard, you must pay the full price of the purchased tickets with the same payment method.
No, your Más Renfe number is in your name only and non-transferable. To earn points, the person travelling must be the relevant member.
No. Points cannot be transferred, though you can redeem your points in train tickets or the products and services offered by associated companies so that another person can use them.
The basic level Más Renfe membership (up to €1,000 in purchases annually) has no expiry date. Más Renfe Plata, Más Renfe Oro and Más Renfe Platino memberships are valid for 12 months and the date is printed on the digital card. After this time elapses, you will be informed of your corresponding level based on the purchases made on train tickets.
No. You must be registered in the programme to apply for the Renfe American Express card. You can apply online from the “Signup Application” section.
Only the principal cardholder earns points for purchases made, but not the beneficiaries with associated cards, whose points per purchase will be assigned to the principal cardholder.
It is not necessary.
Regardless of your annual purchase volume on eligible train journeys, you can access the Plata, Oro or Platino level for a period of 12 months if you have a Renfe American Express Card (but not as a beneficiary), if you have paid the annual fee on your card's anniversary and made purchases of at least €5,000 in that year according to the following gauge:
After these 12 months and when the renewal fee for your Renfe American Express card has been paid, your Más Renfe membership level is reviewed. Your new level will be assigned based on the purchase volume in train tickets as specified in our terms and conditions or based on the purchases made with the Renfe American Express card. The most beneficial card level for you will be assigned and remain valid until the next revision.
No. Your level evaluation is made in accordance with your annual consumption of eligible train trips in accordance with the general terms and conditions of participation or based on the purchases made with the Renfe American Express card.
The points corresponding to payments made with the Renfe American Express card will be added to the cardholder's account at the closure of the monthly billing period.
No. You must be registered in the programme to apply for a Renfe Mastercard. You can apply online from the “Signup Application” section.
There are three different types, Renfe Mastercard Clásica, Renfe Mastercard Viaja and Renfe Mastercard Descubre, each with its own different features and attributes. Read the information.
If you have a Renfe Mastercard Viaja or Renfe Mastercard Descubre card and travel with us, you can earn a 5% discount on our AVE, Euromed, Alvia and Intercity trains (excluding combined tickets). The discount will be applied to the cost of the ticket, not any extras and shall only be cumulative to the Spanish Large Family discount.
Start the usual process of purchasing your ticket, once you reach the Passenger Information page, expand the "Discounts, assistance service and promotional codes" table and select the "Renfe Mastercard" discount. Once selected, a field will be enabled for you to introduce your Tarjeta Más Renfe card number. If your Más Renfe account is connected to a Renfe Mastercard Viaja or Renfe Mastercard Descubre, the 5% discount will be applied and in the trip summary, you will see "Renfe Mastercard" with the new price applied.
Only the principal cardholder earns points for purchases made, but not the beneficiaries with associated cards, whose points per purchase will be assigned to the principal cardholder.
It is not necessary.
The points corresponding to payments made with the card will be added to the cardholder's account at the closure of the monthly billing period.