Does my ticket allow changes?

The Cercanías (Suburban), Rodalies (Commuter) and Metric Gauge services do not allow changes.

On Ave (high-speed) and Alvia, Euromed and Intercity trains, the terms and conditions for changes will depend on the option (Básico, Elige or Prémium) you have purchased.

  • Básico tickets do not allow changes or cancellations. 
  • Elige and Elige Confort tickets allow a free first change (you will only pay the price difference with the new ticket, if any). The following changes have a cost per change of €10. If the new ticket is priced lower than the original, the difference will not be refunded and if the new ticket is priced higher, the difference must be paid.

You can upgrade your journey by purchasing, for an extra cost, unlimited free changes (allowing you to change the date and time of travel as often as you like without being charged for it, only paying the price difference with the new ticket, if any), Puente AVE (you can bring your departure forward or delay it on the same day as the journey, without change fees and without paying a price difference) and Superflex Pack (includes unlimited free changes, Puente Ave and full refund).

  • Prémium tickets include the Superflex Pack.

 The origin and destination cannot be changed.

In Avant (mid-distance high-speed) and Media Distancia (mid-distance) trains, the change conditions will depend on the fare you have purchased:

  • If you have a Flexible fare, it allows changes without penalties.
  • If you have a Return fare, it allows changes without penalties.
  • If you have an Ida (Single) fare, changes are allowed, with a 10% administration fee over the price of the ticket.

Tickets may be changed up to a maximum of 3 times, within their validity period. The origin and destination cannot be changed.

In international trains, the change conditions will depend on the fare you have purchased:

  • If you have a Flexi fare, changes are allowed without penalties up to 48 hours before departure of the train. There is a cancellation fee of 10% of the ticket price after these 48h.
  • The Esencial (Essential) far allows changes or cancellations, applying a charge of 50%, up till the train's departure time.
  • Promo and Mini fares do not allow changes.