For registered users:

If you are not already registered, you can sign up at the following link.

What does this service entail?

  • Request the invoice for your ticket or pass at the time of purchase.
  • Request the invoices for your tickets or passes after the purchase from "My Journeys".
  • Automatically generate corrective invoices for cancellations or refunds.
  • Easily access your invoice history and print them when you need them from "My Invoices".


I am a registered user. What do I need?

  • It is mandatory to have the tax particulars (CIF or NIF) in your registered user profile.    
  • These data will be stored in your profile so that you won't need to enter them again for subsequent requests.

For whom can I request an invoice?

You can request an invoice for the tax identification number (CIF or NIF) associated with your profile.



For unregistered users and other types of invoice requests:

What does this service entail?

For all types of invoice requests; from this form you can:

  • Request invoices for tickets/locators, regardless of the channel through which they were purchased
  • Request an invoice for Cercanías (Commuter) tickets (by selecting "Other requests" in the form)
  • Request an invoice within a range of dates
  • Request an invoice for exchange or cancellation fees
  • Request an invoice for the issue of the Tarjeta Dorada or Student pass
  • Change invoices that have already been issued
  • Request a copy of invoices that have already been issued
  • Other cases