This document sets out the conditions governing the hiring of travel services for primarily tourist purposes on Renfe Viajeros Sociedad Mercantil Estatal, S.A. (“Renfe Viajeros”) Tourist Trains in Spain.

Services Offered

Renfe Viajeros will make a brochure of tourist products available to the CUSTOMER, depending on the type and route of its Tourist Trains throughout the year.

THE CUSTOMER may request the hiring of these tourist products available at any time, according to 2 types:

a) Regular Travel: train travel and other services offered are provided as part of the regular season of services for the Tourist Train chosen.
b) Charter Travel: these services are provided outside the regular season of the Tourist Train selected or in the regular season by hiring the entire train.

Transfers (Only in Spain):

The CLIENT with a reservation on the trains El Transcantábrico Gran Lujo, Costa Verde Express, Tren Al Ándalus and Expreso de La Robla is entitled and may request transfers in regular trains AVE, ALVIA, AVLO or LD (Long Distance), to the starting point of the Tourist Train and the return journey from the end point, provided that each leg is a through, point to point journey, carried out within the limits of the national railway network, on the closest dates to the beginning and end of the tourist trip, and with a maximum difference of 48 hours between connections if they were inevitable. Renfe will offer a 50% discount on the standard (flexible) fare by providing a promotional code (a code for every 2 people) to be redeemed when making the train transfer booking at the train station’s ticket office or through www.renfe.com

 ACCOMMODATION ON BOARD:

  • The maximum capacity of the cabins and the accommodation conditions onboard shall comply with what is expressly stated in brochures, website and any means and communications issued by Renfe Viajeros for that purpose.
  • Animals of any type are not allowed onboard the Tourist Trains, except guide dogs. Renfe Viajeros does not have spaces designed to transport cages.
  • All Luxury Tourist Trains, though remodeled and equipped with the latest technology, are historic and period trains; their interiors are not adapted to the use and moving of wheelchairs or walker.
  • In case of disabled persons or persons with limited mobility, please check before making the reservation.

Information and Reservations

1. To request information on tourist products and to make a reservation, the CLIENT should contact Renfe Viajeros by:

Authorised agencies may use their access codes to manage their bookings through the online reservation website.

2. In the case of Regular Travel, when it involves sales to individuals, having received a written request for reservation through any of the official means stated, the end client will receive a “RESERVATION CONFIRMATION” as soon as possible directly from Renfe Viajeros or through the chosen sales channel.

3. In the case of a request for a Charter Travel, Renfe Viajeros cannot CONFIRM THE RESERVATION or BLOCK the dates for that trip until the CLIENT proves compliance with the conditions specified at section II.2.b) below.
 

Payments

According to the selected type of Travel (Regular or Charter), the CLIENT must pay:

a) In Regular Travel:

  • 15% of the total amount for the tourist product reserved as a "registration and guaranteed reservation fee" after receiving the "RESERVATION CONFIRMATION", and within FOUR (4) calendar days.
  • The remaining 85% to complete the full payment, at least THIRTY (30) days before the date of the trip.

b) In Charter Travel:

  • 15% of the total amount for the tourist product reserved as a "registration and guaranteed reservation fee" after receiving the "RESERVATION CONFIRMATION", and within FOUR calendar days.
  • The remaining 85% to complete the full payment, at least SIXTY (60) days before the date of the trip.

Non-payment of these amounts within the specified time limits shall constitute a breach of contract by the CLIENT, allowing Renfe Viajeros to seek the termination of contract and to seek compensation based on the cancellation penalties provided in section III of this document.
 

Prices

Prices for each tourist product all their variations, are expressed in Euros and include everything that is expressly stated on the website, in brochures and any means and communications issued by Renfe Viajeros for that purpose.

 

Payment Methods

The CLIENT will pay the amounts due in Euros via the electronic means expressly authorized by Renfe Viajeros:

  • Credit Card.
  • “VCX” terminal for SIVER agencies.