This document sets out the conditions governing the hiring of travel services for primarily tourist purposes on RENFE VIAJEROS SOCIEDAD MERCANTIL ESTATAL, S.A. (“Renfe Viajeros”).
Renfe Viajeros will make a brochure of tourist products available to the CUSTOMER, depending on the type and route of its Tourist Trains throughout the year.
THE CUSTOMER may request the hiring of these tourist products available at any time, according to 2 types:
a) Regular Travel: train travel and other services offered are provided as part of the regular season of services for the Tourist Train chosen.
b) Charter Travel: these services are provided outside the regular season of the Tourist Train selected or in the regular season by hiring the entire train.
TRANSFERS (Only in Spain):
Approaches by conventional AVE, ALVIA or Long Distance train will be provided at the CLIENT's request, to the starting point of the Tourist Train and the return journey from the end point, provided that each leg is a through, point to point journey, carried out within the limits of the national railway network, on the closest dates to the beginning and end of the tourist trip, and with a maximum difference of 48 hours between connections if they were inevitable. Renfe Viajeros will offer a 100% discount on the standard (flexible) fare by providing a promotional code (a code per person and journey) to be redeemed when making the train transfer booking at the train station’s ticket office or through www.renfe.com
ACCOMMODATION ON BOARD:
The maximum capacity of the cabins and the accommodation conditions onboard shall comply with what is expressly stated in brochures, website and any means and communications issued by Renfe Viajeros for that purpose.
No type of pet is allowed on board the Tourist Trains, except guide, assistance and support dogs, officially identified. Renfe Viajeros does not have spaces designed to transport cages.
All Luxury Tourist Trains, though remodeled and equipped with the latest technology, are historic and period trains; their interiors are not adapted to the use and moving of wheelchairs or walker.
In case of disabled persons or persons with limited mobility, please check before making the reservation.
1.1. To request information on tourist products and to make a reservation, the CLIENT should contact Renfe Viajeros by:
Authorised agencies may use their access codes to manage their bookings through the online reservation website.
1.2. In the case of Regular Travel, when it involves sales to individuals, having received a written request for reservation through any of the official means stated, the end client will receive a “RESERVATION CONFIRMATION” as soon as possible directly from Renfe Viajeros or through the chosen sales channel.
1.3. In the case of a request for a Charter Travel, Renfe Viajeros cannot CONFIRM THE RESERVATION or BLOCK the dates for that trip until the CLIENT proves compliance with the conditions specified at section 2.b) below.
1.4. The CLIENT, before confirming the reservation, must provide the following personal information: name, surnames, email address, telephone number, date of birth and identity document number (DNI, passport), language, food allergies, etc.). These data must be exact and up to date as they are necessary for Renfe to be able to provide the CLIENT with the contracted services and to manage, with sufficient time, the acquisition of tickets to monuments, museums, and to contact the CLIENT to transmit information. relevant to your trip or, if necessary, provide you with the assistance you may require.
If the CLIENT formalizes his reservation through an authorized travel agency, the agency must collect from the CLIENT the personal data listed in the previous paragraph to communicate them to Renfe. In the event that the agency does not communicate the data to Renfe or that they are not correct, Renfe cannot guarantee the CLIENT the enjoyment of all scheduled services, that he receives the pertinent communications of his trip or that he receives from Renfe the assistance that could specify.
According to the selected type of Travel (Regular or Charter), the CLIENT must pay:
a) In Regular Travel:
b) In Charter Travel:
Non-payment of these amounts within the specified time limits shall constitute a breach of contract by the CLIENT, allowing Renfe Viajeros to seek the termination of contract and to seek compensation based on the cancellation penalties provided in section III of this document.
Prices for each tourist product all their variations, are expressed in Euros and include everything that is expressly stated on the website, in brochures and any means and communications issued by Renfe Viajeros for that purpose.
The CLIENT will pay the amounts due in Euros via the electronic means expressly authorized by Renfe Viajeros: