Básico (Basic) Ticket  

 

Available for Ave, Intercity, Euromed and Alvia services.

Check the special terms and conditions for AVE (high-speed) International in the AVE (high-speed) France section.

You must enter the personal data requested when buying your ticket. All tickets are individual tickets. The passenger's name and surname must appear on the ticket, partly showing the ID card or other identification document. Renfe Viajeros (Renfe Passengers) may request identification from passengers, in the form of a valid ID card with a photograph (national ID card, driver's licence, residence card, passport; a family record book is accepted for minors under the age of 14).

 

Type of Standard seat.

 

Changes and Cancellations

Changes

Not allowed within the initial features of the Básico Ticket.

This Add-on is not available for the Básico Ticket.

Change ticket holder

Not available

 

Cancellations

These tickets are non-refundable. In any case, it is technically possible to cancel the ticket using the usual channels, bearing in mind that, as indicated, the amount will not be refunded.

No single add-ons can be cancelled.

 

Graphic seat selection

Not available within the initial features of the Básico Ticket. 

It is available if you buy the “Graphic seat selection” add-on. 

 

Luggage  

Right to 3 pieces of luggage, with a weight of 25 kg, 290 cm 85x55x35 cm. (height-width-depth) 

 

Pets

Not available within the initial features of the Básico Ticket.

Available when you buy the “Pets” add-on.

 

“Bicycle” add-on

To travel on any AVE (high-speed), Alvia, Euromed or Intercity service with a bicycle or other personal mobility device that has to be transported as special luggage, an add-on must be paid. This add-on is available when purchasing the passenger's ticket or at a later date and may be subject to a limit on the number of bicycles per train.

For bicycles transported as hand luggage, the add on is not payable. The measures for determining whether the bicycle can be transported as hand luggage or special luggage, as well as the commercial conditions for its transportation, can be consulted by clicking on "Hand luggage – Special luggage" on this page.

 

Food and drinks

Not included. 

 

Missed Trains

Not allowed. 

 

Remember...

Passengers need to show the ticket alongside valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them. 

Elige Estándar Ticket  

 

Available for Ave, Intercity, Euromed and Alvia services.

Check the special terms and conditions for AVE (high-speed) International in the AVE (high-speed) France section.

You must enter the personal data requested when buying your ticket. All tickets are individual tickets. The passenger's name and surname must appear on the ticket, partly showing the ID card or other identification document. Renfe Viajeros (Renfe Passengers) may request identification from passengers, in the form of a valid ID card with a photograph (national ID card, driver's licence, residence card, passport; a family record book is accepted for minors under the age of 14).

 

Type of Standard seat.

 

Changes and Cancellations

Changes

Changes to Choose tickets: The first change is free of charge. Other changes are subject to a fee of €10, plus the difference in price when compared to the new ticket, as applicable. If the new ticket is cheaper, no refund will be offered for the difference.

To improve the conditions for changes to tickets, passengers can pay the Change Add-On:

Change Add-Ons:

These add-ons are available for purchase, exclusively at the time of purchase of the ticket, and cannot be added later on. 

When purchasing one of these add-ons, the customer has the option, within the deadlines established in each sales channel for these transactions, to make one change to their ticket and date subject to the change conditions determined by the type of add-on.

Add-ons to improve change conditions are inherited by the new ticket generated as part of the change. The value of the add-on in the original ticket is not refunded, rather it is consumed and the add-on is inherited by the new ticket at no cost.

Add-ons to improve change conditions do not include name changes for tickets.

When changing the ticket, the passenger can purchase the add-ons needed for the new trip, including a new "Change or Cancellation" add-on.

The specific features of add-ons are as follows:

Add-on "Unlimited free changes"

  • Unlimited number of changes.
  • Always free from change fees, simply pay the difference in price.
  • For changes to a cheaper ticket, the face value of the resulting ticket will be the same as the face value of the original ticket, with no refund owed to the customer.
  • Changes to Basic tickets are not permitted.

Add-on for "Puente AVE Changes"

  • When on the same day of the trip, up to 30 minutes before the departure of the new train.
  • Always free from change fees and without any difference in price (whether higher or lower).
  • The face value of the new ticket always maintains the face value of the original ticket.
  • Changes to Basic tickets are not permitted.
  • Elige tickets can be changed for another Elige ticket.
  • An Elige Confort ticket can be changed for another Elige Confort ticket.
  • The add-on is not available when the purchase is made on the same day of the trip.

"Superflex Pack" add-on (unlimited free changes + last minute changes)

  • Unlimited number of changes.
  • Always free from change fees.
  • Changes to a train departing on the same day of the trip, up to 30 minutes before the departure of the new train, without any difference in price (either higher or lower). In this case, the face value of the new ticket always maintains the face value of the original ticket.
  • For changes to a train departing on a different day, or less than 30 minutes before the departure of the new train, the passenger will be required to pay the difference to the higher price. In this case, for changes to a cheaper ticket, the face value of the resulting ticket will be the same as the face value of the original ticket, with no refund owed to the customer.
  • Changes to Basic tickets are not permitted.
  • The add-on is not available when the purchase is made on the same day of the trip.

 

Change of holder of a named ticket

The passenger's personal data may be changed (ID number, name, surname, etc.) once subject to a variable fee depending on the price option chosen, as part of a specific change of holder process. The change of holder does not accept fare, train or schedule changes.

The change operation that allows the passenger to change train and date does cover changes to the ticket holder.

 

Cancellations

Cancellation. 30% of the value of the ticket.

To improve the conditions for the cancellation of tickets, passengers can pay the Cancellation Add-On:

Cancellation Add-ons:

These add-ons are available for purchase, exclusively at the time of purchase of the ticket, and cannot be added later on. 

When purchasing this add-on, the passenger has the option, within the deadlines established in each sales channel for these transactions, to cancel the ticket subject to the cancellation conditions defined for the type of add-on.

When you carry out the cancellation process, the sales system will reimburse the amount of the transport minus the percentage of the corresponding cancellation fee.

When a ticket is cancelled, all of the associated add-ons are also cancelled, even if these have been purchased after the purchase of the ticket.

No refund will be made on the amount of the add-ons for improving cancellation conditions, while 100% of the amount of the other add-ons will be refunded.

No single add-ons can be cancelled.

The specific features of add-ons are as follows:

"Full Refund" Add-on

  • A refund is offered of 100% of the amount paid, with the exception of the price paid to improve the cancellation conditions, when the passenger cancels up to 7 calendar days before the departure of the train.
  • If the cancellation occurs during the final 7 days before the departure of the train, and up until the deadline established for each sales channel, 95% of the amount is refunded after deducting the price of the "Full Refund" add-on.

"Superflex Pack" Add-on

  • A refund is offered of 100% of the amount paid, with the exception of the price paid to improve the cancellation conditions, when the passenger cancels up to 7 calendar days before the departure of the train.
  • If the cancellation occurs during the final 7 calendar days before the departure of the train, and up until the deadline established for each sales channel, 95% of the amount is refunded after deducting the price of the "Pack Superflex" add-on.

 

Graphic seat selection

Not available within the initial features of the Elige (Pick & Mix) Ticket. 

It is available if you buy the “Graphic seat selection” add-on. 

 

Luggage

Right to 3 pieces of luggage, with a weight of 25 kg, 290 cm 85x55x35 cm. (height-width-depth) 

 

Pets

Available when you buy the “Pets” add-on.

 

“Bicycle” add-on

To travel on any AVE (high-speed), Alvia, Euromed or Intercity service with a bicycle or other personal mobility device that has to be transported as special luggage, an add-on must be paid. This add-on is available when purchasing the passenger's ticket or at a later date and may be subject to a limit on the number of bicycles per train.

For bicycles transported as hand luggage, the add on is not payable. The measures for determining whether the bicycle can be transported as hand luggage or special luggage, as well as the commercial conditions for its transportation, can be consulted by clicking on "Hand luggage – Special luggage" on this page.

 

"Food and drinks" add-on

This add-on will be available on a number of AVE, Alvia, Euromed and Intercity trains. It is also offered in the Silent Carriage.

The add-on can be purchased from www.renfe.com, travel agencies in person, ticket offices, over the phone, and in the near future, on the Renfe app, up to 12 hours before the train departs from the departure station, at the time of purchase or afterwards. As regards requests to purchase tickets with food for travel dates beyond the availability date of the add-on, a message will be shown indicating that there are no menus available, however, that they can be added later as the date of travel approaches and they are available for purchase.

Only one add-on per ticket is allowed.

The terms and conditions and deadlines for cancellations and changes are those associated with the Elige and Elige Confort option, or the add-ons purchased.

You cannot cancel the food and drinks add-on by itself. The food and drinks add-on can be cancelled with the ticket, but not changed. If you cancel your ticket, the full value of the food and drinks add-on will be refunded, provided that it is cancelled 12 hours before the train departs. As part of ticket changes, the add-on must be requested again, at least 12 hours before the train departs the departure station.

It is not possible to pay using loyalty programme points. For round-trip purchases, just one payment transaction made; therefore, if at least one of the routes does not accept loyalty programme points, it will not be possible to pay using your points.

The ticket will feature the add-on and the simplified invoice page will show the name of the menu.

Menu options:

The options of breakfast, aperitif/snack and lunch/dinner are available. You can choose between all the options regardless of the time of travel. This food and drinks offer will appear in graphic form and detailed on the Renfe website.

The menu consists of a complete, box-type pack, including a drink. The names of the box-type menus are as follows: Dulce, Pic-Nic, Caliente, Ligero, Ibérico, Nórdico (Sweet, Pic-Nic, Hot, Light, Iberian, Nordic).

The box is served to your seat. The crew will ask the customer for their choice of drink, and take the box with the drink to them.

 

Missed Trains

Payment of 30% of the new ticket

 

Remember...

Passengers need to show the ticket alongside valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them. 

Elige Confort Ticket  

 

Available for Ave, Intercity, Euromed and Alvia services.

Check the special terms and conditions for AVE (high-speed) International in the AVE (high-speed) France section.

You must enter the personal data requested when buying your ticket. All tickets are individual tickets. The passenger's name and surname must appear on the ticket, partly showing the ID card or other identification document. Renfe Viajeros (Renfe Passengers) may request identification from passengers, in the form of a valid ID card with a photograph (national ID card, driver's licence, residence card, passport; a family record book is accepted for minors under the age of 14).

 

Type of Comfort Seat.

 

Changes and Cancellations

Changes

Changes to Choose tickets: The first change is free of charge. Other changes are subject to a fee of €10, plus the difference in price when compared to the new ticket, as applicable. If the new ticket is cheaper, no refund will be offered for the difference.

To improve the conditions for changes to tickets, passengers can pay the Change Add-On:

Change Add-Ons:

These add-ons are available for purchase, exclusively at the time of purchase of the ticket, and cannot be added later on. 

When purchasing one of these add-ons, the customer has the option, within the deadlines established in each sales channel for these transactions, to make one change to their ticket and date subject to the change conditions determined by the type of add-on.

Add-ons to improve change conditions are inherited by the new ticket generated as part of the change. The value of the add-on in the original ticket is not refunded, rather it is consumed and the add-on is inherited by the new ticket at no cost.

Add-ons to improve change conditions do not include name changes for tickets.

When changing the ticket, the passenger can purchase the add-ons needed for the new trip, including a new "Change or Cancellation" add-on.

The specific features of add-ons are as follows:

Add-on "Unlimited free changes"

  • Unlimited number of changes.
  • Always free from change fees, simply pay the difference in price.
  • For changes to a cheaper ticket, the face value of the resulting ticket will be the same as the face value of the original ticket, with no refund owed to the customer.
  • Changes to Basic tickets are not permitted.

Add-on for "Puente AVE Changes"

  • When on the same day of the trip, up to 30 minutes before the departure of the new train.
  • Always free from change fees and without any difference in price (whether higher or lower).
  • The face value of the new ticket always maintains the face value of the original ticket.
  • Changes to Basic tickets are not permitted.
  • Elige tickets can be changed for another Elige ticket.
  • An Elige Confort ticket can be changed for another Elige Confort ticket.
  • The add-on is not available when the purchase is made on the same day of the trip.

"Superflex Pack" add-on (unlimited free changes + last minute changes)

  • Unlimited number of changes.
  • Always free from change fees.
  • Changes to a train departing on the same day of the trip, up to 30 minutes before the departure of the new train, without any difference in price (either higher or lower). In this case, the face value of the new ticket always maintains the face value of the original ticket.
  • For changes to a train departing on a different day, or less than 30 minutes before the departure of the new train, the passenger will be required to pay the difference to the higher price. In this case, for changes to a cheaper ticket, the face value of the resulting ticket will be the same as the face value of the original ticket, with no refund owed to the customer.
  • Changes to Basic tickets are not permitted.
  • The add-on is not available when the purchase is made on the same day of the trip.

 

Change of holder of a named ticket

The passenger's personal data may be changed (ID number, name, surname, etc.) once subject to a variable fee depending on the price option chosen, as part of a specific change of holder process. The change of holder does not accept fare, train or schedule changes.

The change operation that allows the passenger to change train and date does cover changes to the ticket holder.

 

Cancellations

Cancellation. 30% of the value of the ticket.

To improve the conditions for the cancellation of tickets, passengers can pay the Cancellation Add-On:

Cancellation Add-ons:

These add-ons are available for purchase, exclusively at the time of purchase of the ticket, and cannot be added later on. 

When purchasing this add-on, the passenger has the option, within the deadlines established in each sales channel for these transactions, to cancel the ticket subject to the cancellation conditions defined for the type of add-on.

When you carry out the cancellation process, the sales system will reimburse the amount of the transport minus the percentage of the corresponding cancellation fee.

When a ticket is cancelled, all of the associated add-ons are also cancelled, even if these have been purchased after the purchase of the ticket.

No refund will be made on the amount of the add-ons for improving cancellation conditions, while 100% of the amount of the other add-ons will be refunded.

No single add-ons can be cancelled.

The specific features of add-ons are as follows:

"Full Refund" Add-on

  • A refund is offered of 100% of the amount paid, with the exception of the price paid to improve the cancellation conditions, when the passenger cancels up to 7 calendar days before the departure of the train.
  • If the cancellation occurs during the final 7 days before the departure of the train, and up until the deadline established for each sales channel, 95% of the amount is refunded after deducting the price of the "Full Refund" add-on.

"Superflex Pack" Add-on

  • A refund is offered of 100% of the amount paid, with the exception of the price paid to improve the cancellation conditions, when the passenger cancels up to 7 calendar days before the departure of the train.
  • If the cancellation occurs during the final 7 calendar days before the departure of the train, and up until the deadline established for each sales channel, 95% of the amount is refunded after deducting the price of the "Pack Superflex" add-on.

 

Graphic seat selection

Not available within the initial features of the Elige (Pick & Mix) Ticket. 

It is available if you buy the “Graphic seat selection” add-on. 

 

Luggage

Right to 3 pieces of luggage, with a weight of 25 kg, 290 cm 85x55x35 cm. (height-width-depth) 

 

Pets

Available when you buy the “Pets” add-on.

 

“Bicycle” add-on

To travel on any AVE (high-speed), Alvia, Euromed or Intercity service with a bicycle or other personal mobility device that has to be transported as special luggage, an add-on must be paid. This add-on is available when purchasing the passenger's ticket or at a later date and may be subject to a limit on the number of bicycles per train.

For bicycles transported as hand luggage, the add on is not payable. The measures for determining whether the bicycle can be transported as hand luggage or special luggage, as well as the commercial conditions for its transportation, can be consulted by clicking on "Hand luggage – Special luggage" on this page.

 

"Food and drinks" add-on

This add-on will be available on a number of AVE, Alvia, Euromed and Intercity trains. It is also offered in the Silent Carriage.

The add-on can be purchased from www.renfe.com, travel agencies in person, ticket offices, over the phone, and in the near future, on the Renfe app, up to 12 hours before the train departs from the departure station, at the time of purchase or afterwards. As regards requests to purchase tickets with food for travel dates beyond the availability date of the add-on, a message will be shown indicating that there are no menus available, however, that they can be added later as the date of travel approaches and they are available for purchase.

Only one add-on per ticket is allowed.

The terms and conditions and deadlines for cancellations and changes are those associated with the Elige and Elige Confort option, or the add-ons purchased.

You cannot cancel the food and drinks add-on by itself. The food and drinks add-on can be cancelled with the ticket, but not changed. If you cancel your ticket, the full value of the food and drinks add-on will be refunded, provided that it is cancelled 12 hours before the train departs. As part of ticket changes, the add-on must be requested again, at least 12 hours before the train departs the departure station.

It is not possible to pay using loyalty programme points. For round-trip purchases, just one payment transaction made; therefore, if at least one of the routes does not accept loyalty programme points, it will not be possible to pay using your points.

The ticket will feature the add-on and the simplified invoice page will show the name of the menu.

Menu options:

The options of breakfast, aperitif/snack and lunch/dinner are available. You can choose between all the options regardless of the time of travel. This food and drinks offer will appear in graphic form and detailed on the Renfe website.

The menu consists of a complete, box-type pack, including a drink. The names of the box-type menus are as follows: Dulce, Pic-Nic, Caliente, Ligero, Ibérico, Nórdico (Sweet, Pic-Nic, Hot, Light, Iberian, Nordic).

The box is served to your seat. The crew will ask the customer for their choice of drink, and take the box with the drink to them.

 

Missed Trains

Payment of 30% of the new ticket

 

Remember...

Passengers need to show the ticket alongside valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them. 

Prémium Ticket  

 

Available for Ave, Intercity, Euromed and Alvia services.

Check the special terms and conditions for AVE (high-speed) International in the AVE (high-speed) France section.

You must enter the personal data requested when buying your ticket. All tickets are individual tickets. The passenger's name and surname must appear on the ticket, partly showing the ID card or other identification document. Renfe Viajeros (Renfe Passengers) may request identification from passengers, in the form of a valid ID card with a photograph (national ID card, driver's licence, residence card, passport; a family record book is accepted for minors under the age of 14).

 

Type of Comfort Seat.

 

Changes and Cancellations

Changes

No fee. 

In the change process, you will be able to re-purchase the add-ons you need for the new journey.

 

Change of holder of a named ticket

No fee.

The passenger's personal data may be changed (ID number, name, surname, etc.) once subject to a variable fee depending on the price option chosen, as part of a specific change of holder process. The change of holder does not accept fare, train or schedule changes.

The change operation that allows the passenger to change train and date does cover changes to the ticket holder.

Cancellations

Cancellation. Up to seven days before the trip 0%; during the final six days before the trip, 5% of the ticket's value.

Remember...

  • When you carry out the change process, you will be reimbursed the amount of the transport minus the percentage of the cancellation fee corresponding to the price option.
  • No single add-ons can be cancelled.

 

Graphic seat selection

No charge.

 

Luggage  

Right to 3 pieces of luggage, with a weight of 25 kg, 290 cm 85x55x35 cm. (height-width-depth) 

 

Pets

No charge.

 

“Bicycle” add-on

To travel on any AVE (high-speed), Alvia, Euromed or Intercity service with a bicycle or other personal mobility device that has to be transported as special luggage, an add-on must be paid. This add-on is available when purchasing the passenger's ticket or at a later date and may be subject to a limit on the number of bicycles per train.

For bicycles transported as hand luggage, the add on is not payable. The measures for determining whether the bicycle can be transported as hand luggage or special luggage, as well as the commercial conditions for its transportation, can be consulted by clicking on "Hand luggage – Special luggage" on this page.

 

Food and drinks

In-seat food and drinks in the ticket price on Ave, Alvia, Euromed and Intercity trains.

Offered depending on the route and the time of day: breakfast, aperitif, lunch, snack and dinner. On short journeys, where time constraints mean the full service cannot be provided, a complimentary service consisting of a drink and a snack is available.

As an alternative to the standard food and drinks option, special menus adapted to all requirements are available: children, strict vegetarian, ovo-lacto vegetarian, gluten-free, lactose-free, Kosher, Halal, low-salt, meat-free and sugar-free.

 

Missed Trains

There is no charge for buying the new ticket.

 

Remember...

Passengers need to show the ticket alongside valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them. 

Return Ticket  

 

Applies to Avant (mid-distance high-speed) trains or Regional trains.

This offer is aimed at people making return journeys using the same two stations as points of departure and arrival within a maximum period of a calendar year, from the date of purchase of the ticket.

The discount will be 20% on the General/Base fare price applied to each journey.

This discount cannot be used in conjunction with others except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

The inbound journey must be validated at the time of purchasing the outward ticket, although it can be changed subsequently.

Sales channels

Ticket offices at Stations, www.renfe.com, Travel Agencies in person and online, Telephone Sales - Renfe Contigo 91 232 03 20, Renfe app and Ticket and Multiproduct Self-Service Machines in stations.

Changes

The tickets can be changed in their validity period, as long as the offer is still valid and the departure and arrival stations remain the same. This transaction is free.

When the price of the new ticket is higher, passengers pay the difference.

If the new ticket is cheaper, 15% will be discounted from the price difference.

In general, tickets can be changed a maximum of 3 times and always for the same departure and destination.

Cancellations

Each journey leg can be cancelled individually, at a cost of 40% of the price of the ticket cancelled.

If both legs are cancelled at the same time, the cancellation fee is 15% of the price of the cancelled tickets.

Remember...

Passengers need to show the ticket alongside valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Combined Cercanías  

 

The Combined Cercanías (Commuter) ticket, when purchasing an AVE or Larga Distancia (Long Distance) ticket, enables free travel to and from the departure and arrival station with a Cercanías (Commuter) ticket (Renfe Cercanías (Commuter) and Feve Cercanías (Commuter) or Rodalíes de Catalunya) associated to the main ticket with a barcode or five-digit passcode.

Passengers may start or end their journey at any station in the following cities with Renfe Cercanías (Commuter), Feve or Rodalíes de Catalunya:

  • Renfe Cercanías (Commuter): Asturias, Bilbao, Cádiz, Madrid, Malaga, Murcia/Alicante, San Sebastián, Santander, Seville, Valencia and Zaragoza.
  • Feve Cercanías: Asturias, Cartagena, Bilbao and Santander.
  • Rodalíes de Catalunya: Barcelona, Gerona and Tarragona.

The ticket may be obtained and used in the four hours before the departure time and in the four hours following the arrival time of the AVE or Larga Distancia (Long Distance) train, as long as the opening and closing times of the Cercanías (Commuter) service in each city allow for this, with no zone limit.

How to obtain the free associated tickets

At either the Self-Service Machines or the Cercanías (Commuter)/Rodalíes Ticket Offices, the barcode must be scanned or the 5-digit passcode shown on the AVE or Larga Distancia (Long Distance) ticket entered in order to obtain the associated ticket.

If it is not possible to obtain it from either of these locations, passengers should board the train and the ticket will be validated by the conductor or by departure station staff.

The Combined Cercanías (Commuter) ticket in no way gives passengers an entitlement to compensation for the AVE or Larga Distancia (Long Distance) ticket due to problems on the service.

Changes

The conditions established for commercial offers that apply to the purchased AVE or Larga Distancia (Long Distance) ticket will apply, bearing in mind that:

  • If the change is requested for the same journey, day and number of passengers on an AVE or Larga Distancia (Long Distance) ticket, although a ticket has already been obtained for a Cercanías (Commuter) service, a new localiser will be generated with the pending journeys to issue.
  • If the change is requested for a different day, journey or number of passengers on an AVE or Larga Distancia (Long Distance) ticket, and a ticket has already been obtained for a Cercanías (Commuter) service, in addition to the corresponding change fees, the price of the issued Cercanías (Commuter) tickets will be added and a new code will be generated based on the new ticket.

Cancellations

The conditions established for commercial offers that apply to the purchased AVE or Larga Distancia (Long Distance) ticket will apply, bearing in mind that:

  • When an AVE or Larga Distancia (Long Distance) ticket is cancelled, and a ticket has already been issued for a Cercanías (Commuter) service, in addition to the corresponding cancellation fees, the price of the obtained Cercanías (Commuter) tickets will be added.

Remember...

Passengers need to show the ticket alongside valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.


Now with the Alicante TRAM too

You will be able to obtain a free Alicante TRAM network ticket when you purchase an AVE or Larga Distancia (Long Distance) ticket.

You can get it in the same way as the Combined Cercanías (Commuter) tickets: at the self-service machines with the 5-digit code on the ticket.

TRAM lines where this combined ticket can be used:

  • L1 – Luceros / Benidorm
  • L2 – Luceros / San Vicent del Raspeig
  • L3 – Luceros / El Campello
  • L4 – Luceros / Pl. La Coruña

Tickets can be obtained and used

  • In the four hours before the AVE (high-speed) or Larga Distancia (Long Distance) train departs to Alicante
  • In the four hours following the arrival of the train in Alicante

Remember...

All conditions corresponding to the TRAM ticket will be those set by the Ferrocarriles de la Generalitat valenciana at all times. The TRAM ticket in no way gives passengers any rights or compensation for the AVE or Larga Distancia (Long Distance) ticket.

Combined Train + Bus Ticket  

 

This offer provides Renfe customers with a comprehensive transport solution through the corresponding partnerships with bus companies, creating new routes and facilitating access to passengers to the final destination.

This Combined Ticket integrates two transport contracts corresponding to two different companies in a single ticket, guaranteeing the connection between both modes of transport and which will include all the necessary data to validate the combined trip, such as the information corresponding to the route covered by each company, the schedules and the connection point.

Scope of use

AVE (high-speed), Alvia, Euromed, Intercity, Avant (mid-distance high-speed), Regional trains (Iberian gauge and metric gauge) and Cercanías (Iberian gauge and metric gauge) services. In any case, they must be included in Renfe's electronic sales system.

Ticket availability

These tickets may be purchased as soon as they are available and up to 10 hours before departure of the train for the first journey.

Sales channels

Tickets can be purchased at www.renfe.com, Travel Agencies in person, Ticket Offices in Stations and via telephone.

Tickets for this service cannot be purchased during the journey. Moreover, they cannot be booked by telephone or generated with Passbook.

Prices

The discounted price of the Combined Ticket is lower than that of the individual tickets.

The price of the ticket is calculated by adding the price of the train ticket, according to the price option or the fare chosen by the passenger, and the price of the bus ticket.

 

Discounts

The price of the Combined Ticket is compatible with discounts for Spanish large families, with the applicable commercial options chosen by the passenger, according to the type of train trip, except for the Group fare.

Combined Tickets are not offered to validate passes.

Add-ons

In the case of AVE (high-speed), Alvia, Euromed and Intercity trains, the only add-ons offered are "Upgrade for cancellations and changes at the ELIGE level" and "Upgrade for cancellations and changes at the PRÉMIUM level"

Ticket bearing the passenger's name

Passengers will receive named tickets for train journeys on AVE (high-speed), Alvia, Euromed or Intercity services.

Administration fees

According to the sales channel, the administration fees shall be applied to the price corresponding to the AVE (high-speed), Alvia, Euromed or Intercity rail services.

Combined Cercanías

The Combined Ticket includes CombinadoCercanías when the train journey is made on AVE (high-speed), Alvia, Euromed or Intercity trains, according to the terms and conditions established in the "CombinadoCercanías" fare.

Pets

The Combined Ticket does not allow pets.

Luggage  

Passengers may carry up to 3 items of hand luggage, subject to their own care and responsibility, and it being stored in the appropriate location. The combined luggage may not weigh more than 25 kg or measure more than 290 cm (length+width+height). The largest of the three items of luggage must not exceed: 85 x 55 x 35 cm

Bicicletas

The Combined Ticket does not accept bicycles or other personal mobility elements as luggage

 

Changes and Cancellations

The change and cancellation conditions affect the entire ticket, with those specifically set for the fare, price option or add-on purchased for the Renfe journey fare being applicable. Changes and cancellations can be made up to 10 hours before the train departs for the first journey.

The change and cancellation fees will be applied to the amount of the single ticket under the terms and conditions established in "Changes and cancellations".

Change of ticket holder

Named tickets accept the change of ownership under the terms and conditions established for each AVE (high-speed), Alvia, Euromed or Intercity train price option.

Missed trains

The Combined Ticket does not allow passengers to purchase another Combinet Ticket in the event of "Missed Trains".

Route extension and class upgrade

The journey extension or seat or price option upgrades cannot be purchased during the journey.

Guaranteed connection

The Combined Ticket guarantees the official connection corresponding to each service at stations.

If this official transfer is missed, passengers are guaranteed to arrive at their destination by the alternative methods established for this purpose at no extra cost.

After-sales

Each company will be responsible for handling all incidents with passengers in each route, regardless of the channel through which the Combined Ticket was purchased and without prejudice to the common and shared guarantees.

As far as the Renfe route is concerned, the Combined Ticket will have the same commitment as for that established for the individual trains.

The automatic compensation system is not currently available for Combined Tickets.

Assistance service

After purchasing the ticket, assistance must be requested by calling 91 214 05 05 and exclusively on Renfe's journey.

Priority seats (H seats) are not available for the time being for these tickets.

The assistance service shall be provided only when the departure and arrival stations on the route offer this service.

The assistance service shall be provided from and to the meeting points established at the stations offering this service.

Loyalty Programme

Passengers purchasing the Combined Ticket can enjoy the benefits of the loyalty programme, provided that these are offered for the corresponding rail service.

Likewise, it can be purchased with points if the rail service allows it.

Changes  

 

Tickets issued through a centralised ticket sales system (with or without reservation) can be changed, unless there are any restrictions on the specific conditions of the price option or Special Fare to which the ticket is subject.

Tickets issued by a non-centralised sales system of Cercanías, Rodalies (Commuter) and Regional trains (Iberian gauge), do not accept changes.

A certain number of changes can be made on tickets purchased, which will vary according to the service selected.

These transactions must meet the following conditions: the departure and arrival of the original ticket cannot be modified; the ticket to be changed must be a valid ticket; the date of the new ticket requested must be within the advance sale period; the fare applied allows the ticket to be changed; the deadlines established for each sales channel are met and that the new train must have available seats for the requested date.

The refund or payment generated by a ticket change process will be processed through the same means of payment that was used to purchase the ticket, unless expressly otherwise stated.

In the case of changes with additional expenses, Renfe shall not store any information about the card used to pay for the original ticket, so the amount of the original ticket will be refunded, excluding the change fees, if any, to the card used to purchase the ticket. A new charge for the total amount of the new ticket will be made, which can be paid with any card, i.e., the previous card or a new one, to be chosen by the customer.

 

Avant (mid-distance high-speed) and Regional trains (Iberian gauge)

A maximum of three change operations can be made.

Change for the same day: no change fees.

Change for different day: 10% of the amount of the ticket to be changed, with a minimum of 1 euro per ticket in the case of Regional trains (Iberian gauge).

When the ticket is changed for a more expensive one, the difference will be paid, plus a charge if it is changed for another day.

In general, if the changed ticket is cheaper, 15% will be discounted as cancellation fees from the price difference after any applicable change fees are applied.

Certain commercial fares may have more restrictive or exclusive change conditions, and with higher change fees, which will be notified in the corresponding Special Fare terms and conditions.

Change of holder of the personalised ticket

The personalised ticket accepts the passenger details to be changed once at no cost, regardless of the fare, provided that this is the first time that there is a change of holder and that the holder was not already changed. The change of holder will use up one of the three available change procedures.

 

AVE (high-speed), Alvia, Euromed and Intercity.

Check the special terms and conditions for AVE (high-speed) International in the AVE (high-speed) France section.

Tickets for AVE (high-speed), Alvia, Euromed and Intercity trains may only be changed when the selected price option includes this, or the add-on to improve change conditions has been purchased, except for those fares that are expressly indicated.

Changes to Basic tickets are not permitted.

New AVE (high-speed) and AVE and Larga Distancia (long distance high-speed) tickets will be issued with no administration fees. The passenger will only be required to pay the corresponding change fees.

For changes to a cheaper ticket, the face value of the resulting ticket will be the same as the face value of the original ticket, with no refund owed to the customer.

For changes to a higher-priced ticket, the face value of the resulting ticket will be actual value of the new ticket.

For changes from Alvia, Euromed and Intercity tickets to Avant and Media Distancia Convencional (Conventional Mid-distance) train tickets, the new ticket will have the face value corresponding to the new train and any differences to be charged or refunded will be settled. For changes to AVLO trains, the new ticket will maintain the face value of the original ticket.

Add-ons to improve change conditions

These add-ons are available for purchase, exclusively at the time of purchase of the ticket, and cannot be added later on. 

When purchasing one of these add-ons, the customer has the option, within the deadlines established in each sales channel for these transactions, to make one change to their ticket and date subject to the change conditions determined by the type of add-on. 

Add-ons to improve change conditions are inherited by the new ticket generated as part of the change. The value of the add-on in the original ticket is not refunded, rather it is consumed and the add-on is inherited by the new ticket at no cost.

Add-ons to improve change conditions do not include name changes for tickets.

The specific features of add-ons are as follows:

Add-on "Unlimited free changes"

  • Unlimited number of changes.
  • Always free from change fees, simply pay the difference in price.
  • For changes to a cheaper ticket, the face value of the resulting ticket will be the same as the face value of the original ticket, with no refund owed to the customer.
  • Changes to Basic tickets are not permitted.

Add-on for "Puente AVE Changes"

  • When on the same day of the trip, up to 30 minutes before the departure of the new train.
  • Always free from change fees and without any difference in price (whether higher or lower).
  • The face value of the new ticket always maintains the face value of the original ticket.
  • Changes to Basic tickets are not permitted.
  • Elige tickets can be changed for another Elige ticket.
  • An Elige Confort ticket can be changed for another Elige Confort ticket.
  • The add-on is not available when the purchase is made on the same day of the trip.

"Superflex Pack" add-on (unlimited free changes + last minute changes)

  • Unlimited number of changes.
  • Always free from change fees.
  • Changes to a train departing on the same day of the trip, up to 30 minutes before the departure of the new train, without any difference in price (either higher or lower). In this case, the face value of the new ticket always maintains the face value of the original ticket.
  • For changes to a train departing on a different day, or less than 30 minutes before the departure of the new train, the passenger will be required to pay the difference to the higher price. In this case, for changes to a cheaper ticket, the face value of the resulting ticket will be the same as the face value of the original ticket, with no refund owed to the customer.
  • Changes to Basic tickets are not permitted.

Change of holder of a named ticket

The passenger's personal data may be changed (ID number, name, surname, etc.) once subject to a variable fee depending on the price option chosen, as part of a specific change of holder process. The change of holder does not accept fare, train or schedule changes.

The change operation that allows the passenger to change train and date does cover changes to the ticket holder.

Cancellations  

 

In general, any ticket may be cancelled within the validity period, according to the provisions and deadlines established for each sales channel, listed in the annex to these regulations, unless specific limits are established in the terms and conditions of the price option of Special Fare to which the ticket is subject.

In the case of cancellations free-of-charge due to issuer errors or within the grace period established for certain sales channels, 100% of the amount of the ticket (TOTAL) will be refunded, including the applicable administration fees. The grace period for purchases at Renfe.com is 2 hours from the time of purchase.

Tickets for Media Distancia (Mid-distance) (Iberian gauge), Cercanías and Rodalies trains issued by a non-centralised seat allocation system may only be cancelled if they have been purchased by mistake within two hours of the time of purchase.

In general, a multi-trip ticket (passes, etc.) can only be cancelled before it is used and provided that no other procedures have been carried out with the ticket. There is no charge for cancelling validations, except when a payment is made in the validation for a higher fare or class. In these cases, a 15% cancellation fee will be applied. The specific terms and conditions for each title will be notified in its corresponding Special Fare.

The amount of the cancelled ticket will be refunded using the same form of payment as that used to purchase the ticket, unless otherwise stated.

 

Avant (mid-distance high-speed), Regional trains (Iberian gauge), Cercanías and Rodalies (Commuter)

In general, tickets can be cancelled with a 15% fee corresponding to the price of the cancelled ticket. Any applicable ticket administration fees will not be reimbursed. Some commercial fares may have more restrictive cancellation conditions and with a higher percentage of cancellation fees.

 

AVE, Alvia, Euromed and Intercity

Check the special terms and conditions for AVE (high-speed) International in the AVE (high-speed) France section.

Tickets for AVE (high-speed), Alvia, Euromed and Intercity trains may only be cancelled when the selected price option includes this, or the add-on to improve cancellation conditions has been purchased, except for those fares that are expressly indicated.

During cancellation, the sale system will return the fare minus the percentage of the cancellation fee corresponding to the price option or add-on purchased.

Add-ons to improve cancellation conditions

These add-ons are available for purchase, exclusively at the time of purchase of the ticket, and cannot be added later on. 

When purchasing this add-on, the passenger has the option, within the deadlines established in each sales channel for these transactions, to cancel the ticket subject to the cancellation conditions defined for the type of add-on.

When a ticket is cancelled, all of the associated add-ons are also cancelled, even if these have been purchased after the purchase of the ticket.

No refund will be made on the amount of the add-ons for improving cancellation conditions, while 100% of the amount of the other add-ons will be refunded.

No single add-ons can be cancelled.

The specific features of add-ons are as follows:

"Full Refund" Add-on and "Pack Superflex" Add-on

  • A refund is offered of 100% of the amount paid, with the exception of the price paid to improve the cancellation conditions, when the passenger cancels up to 7 calendar days before the departure of the train.
  • If the ticket is cancelled during the final 7 calendar days, and until the deadline established for each sales channel, 95% is refunded after deducting the price of the add-on to improve the cancellation conditions.

BonoAve  

 

Single-person, named and non-transferable pass, valid for 10 trips between two specific destinations, used for outward journeys or return journeys. BonoAve offers a discount on the reference price (100%) that allows you to always travel at the same price.

You can travel on all AVE (high-speed), AVE (high-speed) International (only for trips across Spain) trains and other services, such as Alvia, Euromed and Intercity trains travelling on Alta Velocidad (high-speed) lines and which coincide with AVE (high-speed) train routes.

This price of BonoAve cannot be used in combination with other discounts except for the Spanish Large Family discount and for others specifically indicated in the ticket’s terms and conditions.

It will be valid for 4 months from the date of purchase. During this time the first validation must be made. Once this is done, it may be used for 4 months starting from the date of first validation. If the price of the pass changes during the period of validity, the unused journeys will be valid until the pass expires with no price changes.

Seat selection is allowed free of charge.

The different BonoAve types are as follows:

  • BonoAve Confort: BonoAve Confort pass holders can validate the ticket for a Comfort or Standard seat type without any right to compensation in the case of the latter. 
  • BonoAve Estándar: BonoAve Estándar pass holders can purchase their ticket for Standard and Comfort seat types; in the case of the latter, they must pay the difference in price, according to the reference price (100%).

Ticket validations for the Comfort seat do not entitle the passenger to receive free food and drinks in case the train offers this service.

Sales Channels for Passes

They may be purchased at Ticket offices at Stations, www.renfe.com, Travel Agencies in person, Telephone Sales - Renfe Contigo 912 320 320.

Pass Cancellation

The Pass may only be cancelled free of charge if it has not been used.

If the Pass has been used for any transaction, but no journey has been made on it, it may be cancelled with payment of a cancellation fee of 15% of its price.

Ticket offices at stations can be used to cancel BonoAve passes purchased through any of the sales channels.

Travel Agencies in person can only be used to cancel passes purchased via this channel.

Journey validation

The pass must be validated for each trip; max. one passenger per train and day.

This can be done at ticket offices in stations, www.renfe.com, travel agencies, telephone sales - Renfe Contigo 91 232 03 20, Multiproduct Self-service Machines and on the Renfe app.

Changes

Validations cannot be changed.

Cancelling the trip validations

A booking validation can be cancelled at no cost.

The maximum period for cancelling the validation before the expected departure time of the train varies depending on the channel through which the cancellation is made :

  • Ticket offices at stations and travel agencies, in person: 5 minutes.
  • Multiproduct Self-service Machines: 15 minutes.
  • www.renfe.com and Renfe app: 30 minutes.
  • Phone sales: 6 hours.

Pets and bicycles

Validated passes allow the purchase of the pet and bicycle add-ons.

The price for the pet add-on corresponds to 25% of the reference price (100%) of the train and journey in a Standard seat, regardless of the type of seat for which the passenger validates the trip.

Boarding control and control during the journey

The passenger will be asked to present the ticket (trip validation) along with the pass at the boarding control gate or on board the train, and will be asked to keep both until the end of the trip. 

In addition, train or station staff may ask pass holders to show their identity document. If the passenger cannot provide these documents, they will be asked to use any possible means to do so at the boarding control gate or on the train. In any case, the passenger can validate the ticket at a ticket office. 

If the passenger cannot provide any of the above documents on the train, they will be considered as a passenger without a valid ticket to travel.

Extending the journey

The route may be extended, after notifying the intervention/supervision staff on board the train and checking the seat availability, paying for the new journey at the reference price (100%) on the spot and in cash.

Seat type upgrades

The type of seat may be upgraded, after notifying the intervention/supervision staff on board the train and checking the seat availability, paying the difference between the price of the new seat at the reference price (100%) minus 1/10 of the pass amount on the spot and in cash.

Theft, loss or deterioration of the pass

The passenger must go to a ticket office and provide the corresponding documents as proof of identity before a BonoAve or BonoAve Flexible can be issued and updated with the trips made.

Loyalty Programme

Trips made with these passes are not eligible to benefit from the loyalty programme.

Missed Trains

In case of missed trains for reasons not attributable to Renfe, and for those passengers arriving at the departure station within a maximum limit of 30 minutes (starting from the expected train departure time), passengers will be offered the possibility of travelling on the next train with free seats, paying 20% of the price of the new ticket calculated at the reference price (100%), if travelling in the same or a lower class seat than the one on the original ticket.

Other terms and conditions

These regulations do not cover Special Rates and/or General Terms Conditions related to AVE and Larga Distancia (long distance high-speed) trains.

Remember...

Passengers need to show the BonoAve alongside the booking validation and valid documents proving they are eligible for other discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

BonoAve Flexible  

 

A personal, named, non-transferable pass, valid for 10 journeys, allowing different departure and arrival stations to be combined. It has a single price, depending on the type.

You can travel on all AVE (high-speed), AVE (high-speed) International (only for trips across Spain) trains and other services, such as Alvia, Euromed and Intercity trains travelling on Alta Velocidad (high-speed) lines and which coincide with AVE (high-speed) train routes.

This price of BonoAve Flexible cannot be used in combination with other discounts except for the Spanish Large Family discount and for others specifically indicated in the ticket’s terms and conditions.

It will be valid for 4 months from the date of purchase. During this time the first validation must be made. Once this is done, it may be used for 4 months starting from the date of first validation. If the price of the pass changes during the period of validity, the unused journeys will be valid until the pass expires with no price changes.

Seat selection is allowed free of charge.

Different types of BonoAVE Flexible:

  • BonoAve Flexible Confort.: BonoAve Flexible Confort pass holders can validate the ticket for a Comfort or Standard seat type without any right to compensation in the case of the latter. 
  • BonoAve Flexible Estándar: BonoAve Flexible Estándar pass holders can purchase their ticket for Standard and Comfort seat types; in the case of the latter, they must pay the difference in price, according to the reference price (100%).

Ticket validations for the Comfort seat do not entitle the passenger to receive free food and drinks in case the train offers this service.

Sales Channels for Passes

They may be purchased at Ticket offices at Stations, www.renfe.com, Travel Agencies in person, Telephone Sales - Renfe Contigo 912 320 320.

Pass Cancellation

The Pass may only be cancelled free of charge if it has not been used.

If the Pass has been used for any transaction, but no journey has been made on it, it may be cancelled with payment of a cancellation fee of 15% of its price.

Ticket offices at stations can be used to cancel BonoAve Flexible passes purchased through any of the sales channels.

Travel Agencies in person can only be used to cancel passes purchased via this channel.

Journey validation

The pass must be validated for each trip; max. one passenger per train and day.

This can be done at ticket offices in stations, www.renfe.com, travel agencies, telephone sales - Renfe Contigo 91 232 03 20, Multiproduct Self-service Machines and on the Renfe app.

Changes

Validations cannot be changed.

Cancelling the trip validations

A booking validation can be cancelled at no cost.

The maximum period for cancelling the validation before the expected departure time of the train varies depending on the channel through which the cancellation is made :

  • Ticket offices at stations and travel agencies, in person: 5 minutes.
  • Multiproduct Self-service Machines: 15 minutes.
  • www.renfe.com and Renfe app: 30 minutes.
  • Phone sales: 6 hours.

Pets and bicycles

Validated passes allow the purchase of the pet and bicycle add-ons.

The price for the pet add-on corresponds to 25% of the reference price (100%) of the train and journey in a Standard seat, regardless of the type of seat for which the passenger validates the trip.

Boarding control and control during the journey

The passenger will be asked to present the ticket (trip validation) along with the pass at the boarding control gate or on board the train, and will be asked to keep both until the end of the trip. 

In addition, train or station staff may ask pass holders to show their identity document. If the passenger cannot provide these documents, they will be asked to use any possible means to do so at the boarding control gate or on the train. In any case, the passenger can validate the ticket at a ticket office. 

If the passenger cannot provide any of the above documents on the train, they will be considered as a passenger without a valid ticket to travel.

Extending the journey

The route may be extended, after notifying the intervention/supervision staff on board the train and checking the seat availability, paying for the new journey at the reference price (100%) on the spot and in cash.

Seat type upgrades

The type of seat may be upgraded, after notifying the intervention/supervision staff on board the train and checking the seat availability, paying the difference between the price of the new seat at the reference price (100%) minus 1/10 of the pass amount on the spot and in cash.

Theft, loss or deterioration of the pass

The passenger must go to a ticket office and provide the corresponding documents as proof of identity before a BonoAve or BonoAve Flexible can be issued and updated with the trips made.

Loyalty Programme

Trips made with these passes are not eligible to benefit from the loyalty programme.

Missed Trains

In case of missed trains for reasons not attributable to Renfe, and for those passengers arriving at the departure station within a maximum limit of 30 minutes (starting from the expected train departure time), passengers will be offered the possibility of travelling on the next train with free seats, paying 20% of the price of the new ticket calculated at the reference price (100%), if travelling in the same or a lower class seat than the one on the original ticket.

Other terms and conditions

These regulations do not cover Special Rates and/or General Terms Conditions related to AVE and Larga Distancia (long distance high-speed) trains.

Remember...

Passengers need to show the BonoAve Flexible alongside the booking validation and valid documents proving they are eligible for other discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Bono Colaborativo  

 

Bono Colaborativo Multi-person, name and non-transferrable pass, valid for 8 trips between two specific destinations, can be used for outward journeys or return trips and accepting up to 4 holders. Bono Colaborativo offers a discount on the reference price (100%) that allows you to always travel at the same price.

You can travel on all AVE (high-speed), AVE (high-speed) International (only for trips across Spain), Alvia, Euromed and Intercity trains.

It will be valid for 4 months from the date of purchase. During this time the first validation must be made. Once this is done, it may be used for 4 months starting from the date of first validation. If the price of the pass changes during the period of validity, the unused journeys will be valid until the pass expires with no price changes.

Different types of Bono Colaborativo:

  • Bono Colaborativo Confort: Bono Colaborativo Confort pass holders can validate their ticket on their Comfort or Standard seat, in the case of the latter, without any right to compensation.
  • Bono Colaborativo Estándar: Bono Colaborativo Estándar pass holders can purchase their ticket in Standard and Comfort seat types, in the case of the latter, they must pay the difference in price, with regards to the corresponding reference price (100%).

Ticket validations for the Comfort seat do not entitle the passenger to receive free food and drinks in case the train offers this service.

Sales Channels for Passes

They may be purchased at Ticket offices at Stations, www.renfe.com, Travel Agencies in person, Telephone Sales - Renfe Contigo 912 320 320.

Pass Cancellation

The Pass may only be cancelled free of charge if it has not been used.

If the Pass has been used for any transaction, but no journey has been made on it, it may be cancelled with payment of a cancellation fee of 15% of its price.

Ticket offices at stations can be used to cancel Bono Colaborativo passes purchased through any of the sales channels.

Travel Agencies can only be used to cancel passes purchased via this channel.

Validation of the booking

Ticket booking validation is obligatory for each journey.

Up to 4 validations can be carried out for the same train, corresponding to the 4 holders of the pass. Each validation must include the name of the holder who will be travelling.

Sales Channels for Booking Validation

This can be done at ticket offices in stations, www.renfe.com, travel agencies, telephone sales - Renfe Contigo 91 232 03 20, Multiproduct Self-service Machines and on the Renfe app.

Changes

Validations cannot be changed.

Cancelling the trip validation

A booking validation can be cancelled at no cost.

The maximum period for cancelling the validation before the expected departure time of the train varies depending on the channel through which the cancellation is made :

  • Ticket offices at stations and travel agencies, in person: 5 minutes.
  • Multiproduct Self-service Machines: 15 minutes.
  • www.renfe.com and Renfe app: 30 minutes.
  • Phone sales: 6 hours.

Pets and bicycles

Pass validations allow passengers to purchase the pet and bicycle add-ons. The price for travelling with a pet is 25% of the reference price (100%) of the train ticket and journey in a Standard seat, regardless of the type of seat for which the passenger validates the ticket.

Boarding control and control during the journey

The passenger will be asked to present the ticket (trip validation) along with the pass at the boarding control gate or on board the train, and will be asked to keep both until the end of the trip.

In addition, train or station staff may ask pass holders to show their identity document. If the passenger cannot provide these documents, they will be asked to use any possible means to do so at the boarding control gate or on the train. In any case, the passenger can validate the ticket at a ticket office.

If the passenger cannot provide any of the above documents on the train, they will be considered as a passenger without a valid ticket to travel.

Extending the journey

The route may be extended, after notifying the intervention/supervision staff on board the train and checking the seat availability, paying for the new journey at the reference price (100%) on the spot and in cash.

Seat type upgrades

The type of seat may be upgraded, after notifying the intervention/supervision staff on board the train and checking the seat availability, paying the difference between the price of the new seat at the reference price (100%) minus 1/8 of the pass amount on the spot and in cash.

Theft, loss or deterioration of the pass

The Bono Colaborativo cannot be re-issued.

Loyalty Programme

Trips made with this pass are not eligible to benefit from the loyalty programme.

Missed Trains

In case of missed trains for reasons not attributable to Renfe, and for those passengers arriving at the departure station within a maximum limit of 30 minutes (starting from the expected train departure time), passengers will be offered the possibility of travelling on the next train with free seats, paying 20% of the price of the new ticket calculated at the reference price (100%), if travelling in the same or a lower class seat than the one on the original ticket.

Other terms and conditions

These regulations do not cover Special Rates and/or General Terms Conditions related to AVE and Larga Distancia (long distance high-speed) trains.

Remember...

Passengers need to show the Bono Colaborativo alongside the booking validation and valid documents proving they are eligible for other discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Renfe Spain Pass  

 

Validity and expiry of the Renfe Spain Pass

Validity period: 6 months.

Travel period: 1 from first validation of a journey

Launched for the leisure of residents abroad

Validations

  • Standard seat, will always be validated for the Elige (Pick & Mix) price option.
  • The Confort seat will always be validated for the Elige Confort price option.

Processing channels

  • Ticket office
  • Telephone number
  • Website
  • Agency 

Change of the pass price

If the price of the Pass changes during the validity period, the unused journeys will be valid until the pass expires with no price changes.

Recovering the pass

If the Pass is lost, stolen or damaged, passengers must go to the ticket office or visit www.renfe.com to have the Pass re-issued (updated with journeys made).

Pass features

  • Renfe Spain Pass is personal and non-transferable. Proof of identity with a passport is required. Only valid for persons residing outside Spain.
  • Renfe Spain Pass offers travel on authorised trains (excl. berths) depending on the number of trips selected.
  • Renfe Spain Pass is valid for 6 months from the date of purchase and can be used for 1 month following the date of the first trip taken.
  • It is necessary to make a reservation with no charge to travel. You must bring your ticket along with a Renfe Spain Pass to access the train.
  • Cancellation fee applies 24 hours after purchase. No reimbursement after first journey.
  • If your Renfe Spain Pass is lost, stolen or damaged, you can print out a copy.

 

Prices

Standard seat type

Adults:

  • 4 trips: 195€
  • 6 trips: 275€
  • 8 trips: 300€
  • 10 trips: 410€

Children:

  • 4 trips: 145€
  • 6 trips: 200€
  • 8 trips: 255€
  • 10 trips: 305€

 

Comfort Seat type

Adults:

  • 4 trips: 270€
  • 6 trips: 380€
  • 8 trips: 480€
  • 10 trips: 560€

Children:

  • 4 trips: 200€
  • 6 trips: 280€
  • 8 trips: 350€
  • 10 trips: 410€

Remember...

Children (aged between 4 and 13; children under 4 travel for free if they do not occupy a seat).

 

Changes and cancellations

Pass cancellations

  • The pass may be cancelled free-of-charge within the following 24 hours from time of purchase, with a full reimbursement.
  • After the 24-hour grace period, there will be a 15% cancellation fee applied if the pass has not yet been used.
  • No reimbursements after the first journey.
  • Passengers who make a journey in a class below the one stated on the pass have no right to any compensation.

Ticket cancellation

  • Tickets may be cancelled free-of-charge by filling out the form at renfe.com, in Travel Agencies and at authorised stations.
  • A ticket may be cancelled up to 15 minutes before the train departs the station.
  • The balance of the pass is restored after cancellation.

Replacing a pass

If a pass is damaged, lost or stolen, a duplicate can be requested from authorised station ticket offices free-of-charge. The pass cannot be changed for another pass of a different type/class. Likewise, it is not possible to change a pass for another one with a different validity period.

Commitment

Pass holders have the right to request compensation if there is a delay to the schedules train arrival, train quality is unacceptable or if there is any other reasons attributable to Renfe in the same conditions as for other fares, depending on the product and train type.

Galicia Rail Pass  

 

Single-person, named and non-transferable pass for unlimited trips in Clase Turista (Standard class) for 3 days.

It allows the holder to travel across Galicia on Larga Distancia (Long Distance), Avant (mid-distance high-speed), Regional and Feve trains (except for tourist trains), within the scope of the Autonomous Community of Galicia.

The Pass must be validated for each trip; max. one passenger per train and day. This may be done at the Ticket offices in Stations.

The tickets for Metric Gauge trains can only be validated at the ticket offices of stations with Metric Gauge trains operating. If the trip cannot be validated like this, it must be requested on board the train to the intervention/supervision staff.

 

Validity period

7 days from the date of purchase of the Pass.

Period of use

3 days on a row from the time of validation. It can be used during weekends (Friday to Sunday), long weekends and holidays. During the summer season, from 1 June to 30 September (both included), it will be valid during the seven days of the week.

 

Requirements for purchasing the Galicia Rail Pass

  • Present a Larga Distancia (Long Distance) ticket that has already been used, of an amount equal to or greater than €20, with Galicia as the destination. The date of the trip must be within 30 days prior to the request for the pass. The purchase of a Galicia Rail Pass is only allowed for each Larga Distancia (Long Distance) ticket.
  • Present the "Compostela certificate" issued by the Pilgrim's Office of Santiago de Compostela, as well as a national identity document or passport of the beneficiary, which must be the same as that registered in this document. The "Compostela certificate" must be dated within 30 days prior to the request of the pass.
  • Have a ticket for one of the tourist trains indicated below, provided that the date of the trip was within 30 days prior to the request of the pass:
    • Ruta de los Faros (route around the lighthouses).
    • Ruta de los Pazos y Jardines Históricos (route around the historical gardens and traditional manor houses)
    • Ruta del vino Ribeira Sacra del Sil (Ribeira Sacra of the Sil river wine route)
    • Ruta del vino Ribeira Sacra del Miño (Ribeira Sacra of the Miño river wine route)
    • Ruta del vino Valdeorras y Ribeira Sacra (Valdeorras and the Ribeira Sacra wine route)
    • Ruta del vino Ribeiro-Rías Baixas (Ribeiro-Rías Baixas wine route)
    • Ruta de la Lamprea (lamprey route)
    • Ruta del vino Rías Baixas (Rías Baixas winde route)
    • Ruta del vino Monterrei (Monterrei wine route)
    • Ruta de los Mosteiros (monastery route)
    • Ruta de los Quesos de Galicia (Galician cheese route)
    • Ruta de las Mariñas (Mariñas route)
    • Route of the Blooming camellias
    • Route MEGA-A Coruña of 1906

Price

Adult: 22 €

Children under 14 years of age: 5 €

 

PURCHASES, CHANGES AND CANCELLATIONS

 

PURCHASE

These passes can be purchased at the points of sale (ticket offices) in stations (except for Feve stations).

Discount

The discount cannot be used in conjunction with others, except for Spanish Large Family discounts.

 

PASS CHANGES AND CANCELLATIONS

The Galicia Rail Pass does not accept changes.
It can only be cancelled if the pass has not been used or validated. It can be cancelled free of charge.
The pass can be cancelled at ticket offices (except for those at Feve stations).

VALIDATION CHANGES AND CANCELLATIONS

A validation made within the time limits established for the sales channel can be changed or cancelled free of charge. The terms and conditions in "Changes and Cancellations" apply for all other situations.

 

DAMAGE, THEFT OR LOSS OF THE PASS

The passenger must go to a ticket office (with the exception of those at Feve station) and prove their identity to cancel the previous pass and have a new one issued, which can be used according to the validity of the previous pass.

 

BOARDING CONTROL AND CONTROL ON BOARD THE TRAIN

The passenger will be asked to present the ticket (trip validation) along with the pass at the boarding control gate or on board the train, and will be asked to keep both until the end of the trip.

In addition, train or station staff may ask pass holders to show their identity document. If the passenger cannot provide these documents at the boarding control point, they will be asked to use any possible means to do so at the boarding control gate or on the train. In any case, the passenger can validate the ticket at a ticket office. If the passenger cannot provide any of the above documents on the train, they will be considered as a passenger without a valid ticket to travel.

 

EXTENDING THE JOURNEY

The journey can be extended. The new ticket can only be validated for a destination that is within the scope of this standard.

 

Tarjeta Plus  

Single-person, named and non-transferable pass.

The passenger can purchase from 30 to 50 trips (one-way or return) between the two stations of the ticket.

Valid on all Avant (mid-distance high-speed) services for authorised routes and trains supervised by the General State Administration, including "synergy" and "shared" services.

Also applies to Regional trains with connections to Avant (mid-distance high-speed).

No discounts can be accumulated, except for the Spanish Large Family discount and for others specifically indicated in the ticket’s terms and conditions.

Period of validity and use

Validity: valid for a period of 90 days from the date of purchase, for any day of the week, and all trips made within that period.

If the prices of the Tarjeta Plus pass change during this period, unused journeys will be valid until the pass expires.

Use: the Tarjeta Plus pass is valid for 60 days, starting from the date of the first trip, whether the trip is made or not, and included in the pass. All trips must be made during this period.

No refund will be made for unused trips.

Sales Channels for Passes

Ticket offices at stations, www.renfe.com, travel agencies and telephone sales.

Pass Cancellation

During its period of validity, the Tarjeta Plus pass can be cancelled free of cost, provided that it has not been used until now.

If the pass has been used for any transaction but no journey has been made on it, it may be cancelled with payment of a cancellation fee of 15% of the Pass price.

Ticket offices at Stations can be used to cancel the Pass purchased through any of the sales channels.

Passes purchased at Travel Agencies can only be cancelled via this channel.

The pass cannot be changed.

Validation of the booking

Each journey must be validated; max. one passenger per train and day.

Sales Channels for booking validation

This may be done at Ticket offices at stations, www.renfe.com, Travel Agencies in person, Telephone Sales, Renfe app and Multiproduct Self-Service Machines.

Changes

The booking validation cannot be changed.

Cancellation

A booking validation can be cancelled at no cost.

The maximum period for cancelling the validation before the expected departure time of the train varies depending on the channel through which the cancellation is made :

  • Ticket offices at stations and travel agencies, in person: 5 minutes.
  • Multiproduct Self-service Machines: 15 minutes.
  • www.renfe.com and Renfe app: 30 minutes.
  • Phone sales: 6 hours.

 

Passengers need to show the Tarjeta Plus Card Pass alongside the booking validation and valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Tarjeta Plus 10 and Tarjeta Plus 10 Estudiante cards

Single-person, named and non-transferable card, valid for 10 one-way or return trips, indistinctly, between the two stations of the journey included in the ticket.

Valid on all Avant (mid-distance high-speed) routes, authorised trains and services, supervised by the General State Administration, including "synergy" or "shared" services.

Also applies to Regional trains with connections to Avant (mid-distance high-speed).

The discount cannot be used in conjunction with others, except for Spanish Large Family discounts.

Options

  • Tarjeta Plus 10 card. Designed to meet the growing demand for passengers using rail transport as the regular means of transport. It is available to everyone.
  • Tarjeta Plus 10 Estudiante card. As in the previous case, it is designed to meet the growing demand of students who use rail transport regularly to travel to school, university or college. It can be purchased by students with a student card issued by an official educational centre.

Period of validity and use of the Tarjeta Plus 10 and Tarjeta Plus 10 Estudiante cards

Validity: valid for a period of 30 days from the date of purchase, for any day of the week, and all trips made within that period. If there are any changes to the card prices during this period, unused trips will be valid until the card expires.

Use: The Tarjeta Plus 10 and Tarjeta Plus 10 Estudiante cards are valid over a 20-day period. In both cases, the card validity period will start on the date of the first trip, whether the trip is made or not, and included in the card. All trips must be made during this period. No unused trips will be refunded.

Sales Channels for the Card

  • Tarjeta Plus 10 card: Ticket offices at stations, www.renfe.com, travel agencies and telephone sales.
  • Tarjeta Plus 10 Estudiante card: ticket offices at stations and travel agencies in person. Students must provide a valid student card to purchase the Tarjeta Plus 10 Estudiante card.

Cancelling the Card

It may only be cancelled free-of-charge if it has not been used.

If the pass has been used for any transaction but no journey has been made on it, it may be cancelled with payment of a cancellation fee of 15% of the Card price.

Ticket offices at Stations can be used to cancel the Card purchased through any of the sales channels.

Cards purchased at Travel Agencies can only be cancelled via this channel.

No changes allowed.

 

Validation of the booking

Each journey must be validated; max. one passenger per train and day.

Sales Channels for booking validation

This may be done at Ticket offices at stations, www.renfe.com, Travel Agencies in person, Telephone Sales, Renfe app and Multiproduct Self-Service Machines.

Changes

The booking validation cannot be changed.

Cancellations

A booking validation can be cancelled at no cost.

The maximum period for cancelling the validation before the expected departure time of the train varies depending on the channel through which the cancellation is made :

  • Ticket offices at stations and travel agencies, in person: 5 minutes.
  • Multiproduct Self-service Machines: 15 minutes.
  • www.renfe.com and Renfe app: 30 minutes.
  • Phone sales: 6 hours.

 

Passengers need to provide the Tarjeta Plus 10 or Plus 10 Estudiante card alongside the booking validation and valid documents proving they are eligible for the discounts, and must keep them until the end of the journey. In addition, they must have their identity document with them.

Tarjeta Plus 10 - 45  

Single-person, named and non-transferable card, valid for 10 one-way or return trips, indistinctly, between the two stations of the journey included in the ticket.

Valid on all Avant (mid-distance high-speed) routes, authorised trains and services, supervised by the General State Administration, including "synergy" or "shared" services.

Also applies to Regional trains with connections to Avant (mid-distance high-speed).

The discount cannot be used in conjunction with others, except for Spanish Large Family discounts.

Period of validity and use

The period of use and validity is 45 days from the date of purchase of the card, including the purchase date, until all trips are used up or until the card expires. If the prices of the Tarjeta Plus 10-45 card change during the validity period, the journeys not made on the card will be valid until the card expires.

The Tarjeta Plus 10-45 card can only be used by the card holder.

No refund will be made for unused trips.

Sales Channels for the Card

Renfe.com, ticket offices at stations,travel agencies and telephone sales.

Cancelling the Card

It may only be cancelled free-of-charge if it has not been used.

If the pass has been used for any transaction but no journey has been made on it, it may be cancelled with payment of a cancellation fee of 15% of the Card price.

Ticket offices at stations can be used to cancel the Card purchased through any of the sales channels.

Cards purchased at travel agencies can only be cancelled via this channel.

No changes are allowed.

 

Validation of the booking

Each journey must be validated; max. one passenger per train and day.

Sales Channels for booking validation

This may be done at renfe.com, ticket offices at stations, travel agencies in person, Telephone Sales, Renfe app and multiproduct self-service machines.

Changes

The booking validation cannot be changed.

Cancellation

A booking validation can be cancelled at no cost.

The maximum period for cancelling the validation before the expected departure time of the train varies depending on the channel through which the cancellation is made:

  • Ticket offices at stations and travel agencies, in person: 5 minutes.
  • Multiproduct Self-service Machines: 15 minutes.
  • www.renfe.com and Renfe app: 30 minutes.
  • Phone sales: 6 hours.

 

Passengers need to show the Tarjeta Plus 10 -45 card alongside the booking validation and valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Bono 10 Regional pass  

 

This is a single-person voucher valid for 10 return journeys, either way, on authorised Renfe Regional trains, with a price reduction on the General/Base fare, between the two stations of the journey paid for. Services operated by Renfe and managed by the Generalitat de Catalunya, are not included.

It is valid and can be used for 45 days. It shall be valid from and including the date of purchase until the number of journeys is used up or until the expiry date.

It can only be used by one passenger for the same train and on the same day. It shall be valid for the journey and train confirmed or during the 2 hours following the cancellation, if the ticket has been cancelled in a way or method that does not indicate a train and date.

No refund will be made for unused trips.

Sale of the pass

Passes are issued at station ticket offices and self-service machines.
This price cannot be used in conjunction with other discounts except for the Spanish Large Family discount and for others specifically indicated in the ticket’s terms and conditions.

Changes

No changes allowed.

Cancellation

It can only be cancelled if it has not been used for transactions.

However, it can be cancelled:

  • Due to error, if it is cancelled on the day of issue, provided that no transaction has been made with the pass. In this case, no charge will be applied.
  • With a cancellation charge of 15% of the ticket price, if it is cancelled on a day other than that of its issue, as long as it has not been used or, if it has been used for any validations that they have been cancelled, leaving the pass with ten journeys.

A pass can never be cancelled if any journeys have been used with it.

Journey validation

In order to travel with a Bono 10 Regional Pass, passengers must validate the pass for each journey at the station where they board the train, with a maximum of one seat per train and per day.

The station where they board the train may be any of those which appear in the pass.

Tickets can be validated at station ticket offices, self-service machines, ticket machines and, for some trains and routes, via Renfe.com and the Renfe app.

Occasionally by on-board on-route staff, when the access station is unmanned or when there are no mechanical facilities at the station to do so.

The ticket may be validated free of any charge, or a supplement may be charged, depending on the authorised train used for the journey.

Changes

The journey booking validation cannot be changed.

Cancellation

In general, there is no charge for cancelling validations, except when a payment is made in the validation for a higher fare or class. In these cases, a 15% cancellation charge will be applied to the amount paid, in accordance with the specific conditions for each fare option.

Missing or alighting the train

If the passenger misses or abandons the train at the station where the journey starts or during the course of the journey, he/she shall not be entitled to make or continue the journey on a later train as part of the missed journey that was validated, nor shall he/she be entitled to any reimbursement.

Extending the journey

Passengers can extend their journey by paying a single ticket at the basic train fare for the new route, as long as they have informed the staff in charge of supervision/intervention on the route and there are seats available.

Loss or theft of the pass

No duplicate or receipt will be provided, no matter what the reason for loss or theft.

Boarding control and control during the journey

The staff in charge of boarding control and on-route supervision shall check that the passenger has entered the train with his or her duly validated pass and shall ask to see a document that justifies a reduction in the price.

Tarjeta 10 Sencilla card  

 

This is a single-person voucher valid for 10 return journeys, either way, on authorised Renfe Regional trains, with a price reduction on the General/Base fare, between the two stations of the journey paid for. Services operated by Renfe and managed by the Generalitat de Catalunya, are not included.

The pass will be valid and can be used for 45 days. It shall be valid from and including the date of purchase until the number of journeys is used up or until the expiry date. If the prices of the Tarjeta 10 Sencilla card are changed during the validity period, the journeys not made on the Tarjeta 10 Sencilla card will be valid until the Card expires.

The Tarjeta 10 Sencilla card can only be used by a single passenger for the same train and day. It shall be valid for the journey and train confirmed or during the 2 hours following the cancellation, if the ticket has been cancelled in a way or method that does not indicate a train and date.

No refund will be made for unused trips.

Sale of the Card

The cards are issued at station ticket offices and self-service machines.

This Card price cannot be used in conjunction with other discounts except for the Spanish Large Family discount and for others specifically indicated in the ticket’s terms and conditions.

Changes

No changes allowed.

Cancellation

It can only be cancelled if it has not been used for transactions.

However, the Tarjeta 10 Sencilla card can be cancelled:

  • Due to error, if it is cancelled on the day of issue, provided that no transaction has been made with the Card. In this case, no charge will be applied.
  • With a cancellation charge of 15% of the ticket price, if it is cancelled on a day other than that of its issue, as long as it has not been used or, if it has been used for validations, that they have been cancelled, leaving the Card with ten journeys.

A Card with journeys that have been used can never be cancelled.

Journey validation

In order to travel with a Tarjeta 10 Sencilla Card, passengers must validate the pass for each journey at the station where they board the train, with a maximum of one seat per train and per day.

The station where they board the train may be any of those which appear in the Card.

Tickets can be validated at station ticket offices, self-service machines, ticket machines and, for some trains and routes, via Renfe.com and the Renfe app.

Occasionally by on-board on-route staff, when the access station is unmanned or when there are no mechanical facilities at the station to do so.

The ticket may be validated free of any charge, or a supplement may be charged, depending on the authorised train used for the journey.

Changes

The journey booking validation cannot be changed.

Cancellation

In general, there is no charge for cancelling validations, except when a payment is made in the validation for a higher fare or class. In these cases, a 15% cancellation charge will be applied to the amount paid, in accordance with the specific conditions for each fare option.

Missing or alighting the train

If the passenger misses or abandons the train at the station where the journey starts or during the course of the journey, he/she shall not be entitled to make or continue the journey on a later train as part of the missed journey that was validated, nor shall he/she be entitled to any reimbursement.

Extending the journey

Passengers can extend their journey by paying a single ticket at the basic train fare for the new route, as long as they have informed the staff in charge of supervision/intervention on the route and there are seats available.

Loss or theft of the Card

No duplicate or receipt will be provided, no matter what the reason for loss or theft.

Boarding control and control during the journey

The staff in charge of boarding control and on-route supervision shall check that the passenger has entered the train with his or her duly validated Card and shall ask to see a document that justifies a reduction in the price.

Tarjeta 10 Libre card  

 

This is a single-person pass valid for 10 return journeys, either way, on authorised Renfe Regional trains, with a price reduction on the General/Base fare, between the two stations of the journey paid for. Services operated by Renfe and managed by the Generalitat de Catalunya, are not included.

It is valid and can be used for 45 days. It shall be valid from and including the date of purchase until the number of journeys is used up or until the expiry date. If the prices of the Tarjeta 10 Sencilla card are changed during the validity period, the journeys not made on the Tarjeta 10 Libre card will be valid until the Card expires.

It can only be used by one passenger for the same train and on the same day. It shall be valid for the journey and train confirmed or during the 2 hours following the cancellation, if the ticket has been cancelled in a way or method that does not indicate a train and date.

No refund will be made for unused trips.

Sale of the Card

Passes are issued at station ticket offices and self-service machines.

This Card price cannot be used in conjunction with other discounts except for the Spanish Large Family discount and for others specifically indicated in the ticket’s terms and conditions.

Changes

No changes allowed.

Cancellation

It can only be cancelled if it has not been used for transactions.

However, the Tarjeta 10 Libre Card can be cancelled in the following cases:

  • Due to error, if it is cancelled on the day of issue, provided that no transaction has been made with the Card. In this case, no charge will be applied.
  • With a cancellation charge of 15% of the ticket price, if it is cancelled on a day other than that of its issue, as long as it has not been used or, if it has been used for validations, that they have been cancelled, leaving the Card with ten journeys.

A Card with journeys that have been used can never be cancelled.

Journey validation

In order to travel with a Tarjeta 10 Libre Card, passengers must validate the pass for each journey at the station where they board the train, with a maximum of one seat per train and per day.

The station where they board the train may be any of those which appear in the Card.

Tickets can be validated at station ticket offices, self-service machines, ticket machines and, for some trains and routes, via Renfe.com and the Renfe app.

Occasionally by on-board on-route staff, when the access station is unmanned or when there are no mechanical facilities at the station to do so.

The ticket may be validated free of any charge, or a supplement may be charged, depending on the authorised train used for the journey.

Changes

The journey booking validation cannot be changed.

Cancellation

In general, there is no charge for cancelling validations, except when a payment is made in the validation for a higher fare or class. In these cases, a 15% cancellation charge will be applied to the amount paid, in accordance with the specific conditions for each fare option.

Missing or alighting the train

If the passenger misses or abandons the train at the station where the journey starts or during the course of the journey, he/she shall not be entitled to make or continue the journey on a later train as part of the missed journey that was validated, nor shall he/she be entitled to any reimbursement.

Extending the journey

Passengers can extend their journey by paying a single ticket at the basic train fare for the new route, as long as they have informed the staff in charge of supervision/intervention on the route and there are seats available.

Loss or theft of the Card

No duplicate or receipt will be provided, no matter what the reason for loss or theft.

Boarding control and control during the journey

The staff in charge of boarding control and on-route supervision shall check that the passenger has entered the train with his or her duly validated Card and shall ask to see a document that justifies a reduction in the price.

Regional Monthly Pass  

 

This is a single-person, individual, non-transferable Pass, valid for unlimited return journeys on authorised Renfe Media Distancia (Mid-distance) trains, with a price reduction on the General/Base fare, between the two stations of the journey paid for.

Services operated by Renfe and managed by the Generalitat de Catalunya, are not included.

It is valid and can be used for one calendar month. It will be valid for every day of the calendar month paid for.

It can only be used by the pass holder for the same train on the same day. It shall be valid for the journey and train confirmed or during the 2 hours following the cancellation, if the ticket has been cancelled in a way or method that does not indicate a train and date.

This price of the pass cannot be used in conjunction with other discounts except for the Spanish Large Family discount and for others specifically indicated in the ticket’s terms and conditions.

Sale of the pass

Passes are issued at station ticket offices and self-service machines. Passengers may buy passes from the 20th day of the month prior to the month of validity until the 10th day of the month of validity.

In the sale process, passengers must enter their ID card number or the identification number of the personnel involved in the aforementioned agreements to identify the pass holder.

Changes

No changes allowed.

Cancellation

The Regional Monthly Pass can only be cancelled if it is presented before the beginning of its validity period and no transactions have been made with it.

However, it can be cancelled:

  • Due to error, as long as it is cancelled on the day it is issued, after it has been issued, and no transaction has been made with the payment. In this case, no charge will be applied.
  • If it is cancelled on a day other than that of its issue than a 15% cancellation charge will be applied, as long as: the validity period has not begun and no operation has been made with it or, in the event that operations to validate journeys have been carried out and are in force, these are cancelled, so that the pass has no validated journeys outstanding.

Journey validation

In order to travel with a Regional Monthly Pass, passengers must validate the pass for each journey at the station where they board the train, with a maximum of one seat per train and per day.

The station where they board the train may be either of the two which appear in the pass.
Tickets can be validated at station ticket offices, self-service machines, ticket machines and, for some trains and routes, via Renfe.com and the Renfe app.

Occasionally by on-board on-route staff, when the access station is unmanned or when there are no mechanical facilities at the station to do so.

The ticket may be validated free of any charge, or a supplement may be charged, depending on the authorised train used for the journey.

Changes

The journey booking validation cannot be changed.

Cancellation

In general, there is no charge for cancelling validations, except when a payment is made in the validation for a higher fare or class. In these cases, a 15% cancellation charge will be applied to the amount paid, in accordance with the specific conditions for each fare option.

Missing or alighting the train

If the passenger misses or abandons the train at the station where the journey starts or during the course of the journey, he/she shall not be entitled to make or continue the journey on a later train as part of the missed journey that was validated, nor shall he/she be entitled to any reimbursement.

Extending the journey

Passengers can extend their journey by paying a single ticket at the basic train fare for the new route, as long as they have informed the staff in charge of supervision/intervention on the route and there are seats available.

Loss or theft of the pass

No duplicate or receipt will be provided, no matter what the reason for loss or theft.

Boarding control and control during the journey

The staff in charge of boarding control and on-route supervision shall check that the passenger has entered the train with his or her duly validated pass and shall ask to see a document that justifies a reduction in the price.

Tarjeta Mensual 40 Sencilla card  

 

This is a single-person, individual, non-transferable Card, valid for unlimited return journeys on authorised Renfe Media Distancia (Mid-distance) trains, with a price reduction on the General/Base fare, between the two stations of the journey paid for. Services operated by Renfe and managed by the Generalitat de Catalunya, are not included.

It will be valid for every day of the calendar month paid for. Passengers may buy passes from the 20th day of the month prior to the month of validity until the 10th day of the month of validity.

If the prices of the Tarjeta Mensual 40 Sencilla card are changed during the purchase period, the cards purchased will be valid until the end of the month of validity.

It can only be used by the Cardholder for the same train and day. It shall be valid for the journey and train confirmed or during the 2 hours following the cancellation, if the ticket has been cancelled in a way or method that does not indicate a train and date.

This price of the Card cannot be used in conjunction with other discounts except for the Spanish Large Family discount and for others specifically indicated in the ticket’s terms and conditions.

Sale of the Card

The cards are issued at station ticket offices and self-service machines.

In the sale process, passengers must enter their ID card number or the identification number of the personnel involved in the aforementioned agreements to identify the pass holder.

Changes

No changes allowed.

Cancellation

The Tarjeta Mensual 40 Sencilla card can only be cancelled before the start of its validity period and as long as no operations have been made with it.

However, it can be cancelled:

  • Due to error, as long as it is cancelled on the day it is issued, after it has been issued, and no transaction has been made with the Card. In this case, no charge will be applied.
  • If it is cancelled on a day other than that of its issue than a 15% cancellation charge will be applied, as long as: the validity period has not begun and no operation has been made with it or, in the event that operations to validate journeys have been carried out and are in force, these are cancelled, so that the Card has no validated journeys outstanding.

Journey validation

In order to travel with a Tarjeta Mensual 40 Sencilla Card, passengers must validate the voucher for each journey at the station where they board the train, with a maximum of one seat per train and per day.

The station where they board the train may be any of those which appear in the Card.

Tickets can be validated at station ticket offices, self-service machines, ticket machines and, for some trains and routes, via Renfe.com and the Renfe app.

Occasionally by on-board on-route staff, when the access station is unmanned or when there are no mechanical facilities at the station to do so.

The ticket may be validated free of any charge, or a supplement may be charged, depending on the authorised train used for the journey.

Changes

The journey booking validation cannot be changed.

Cancellation

In general, there is no charge for cancelling validations, except when a payment is made in the validation for a higher fare or class. In these cases, a 15% cancellation charge will be applied to the amount paid, in accordance with the specific conditions for each fare option.

Missing or alighting the train

If the passenger misses or abandons the train at the station where the journey starts or during the course of the journey, he/she shall not be entitled to make or continue the journey on a later train as part of the missed journey that was validated, nor shall he/she be entitled to any reimbursement.

Extending the journey

Passengers can extend their journey by paying a single ticket at the basic train fare for the new route, as long as they have informed the staff in charge of supervision/intervention on the route and there are seats available.

Loss or theft of the Card

No duplicate or receipt will be provided, no matter what the reason for loss or theft.

Boarding control and control during the journey

The staff in charge of boarding control and on-route supervision shall check that the passenger has entered the train with his or her duly validated pass and shall ask to see a document that justifies a reduction in the price.
 

Tarjeta Mensual 40 Libre  

 

This is a single-person, individual, non-transferable Card, valid for unlimited return journeys on authorised Renfe Media Distancia (Mid-distance) trains, with a price reduction on the General/Base fare, between the two stations of the journey paid for.

It will be valid for every day of the calendar month paid for. Passengers may buy passes from the 20th day of the month prior to the month of validity until the 10th day of the month of validity.

If the prices of the Tarjeta Mensual 40 Libre card are changed during the purchase period, the cards purchased will be valid until the end of the month of validity.

It can only be used by the Cardholder for the same train and day. It shall be valid for the journey and train confirmed or during the 2 hours following the cancellation, if the ticket has been cancelled in a way or method that does not indicate a train and date.

Sale of the Card

The cards are issued at station ticket offices and self-service machines.

This price of the Card cannot be used in conjunction with other discounts except for the Spanish Large Family discount and for others specifically indicated in the ticket’s terms and conditions.

In the sale process, passengers must enter their ID card number or the identification number of the personnel involved in the aforementioned agreements to identify the pass holder.

Changes

No changes allowed.

Cancellation

The Tarjeta Mensual 40 Libre card can only be cancelled before the start of its validity period and as long as no operations have been made with it.

However, it can be cancelled:

  • Due to error, as long as it is cancelled on the day it is issued, after it has been issued, and no transaction has been made with the Card. In this case, no charge will be applied.
  • If it is cancelled on a day other than that of its issue than a 15% cancellation charge will be applied, as long as: the validity period has not begun and no operation has been made with it or, in the event that operations to validate journeys have been carried out and are in force, these are cancelled, so that the Card has no validated journeys outstanding.

Journey validation

In order to travel with a Tarjeta Mensual 40 Libre Card, passengers must validate the pass for each journey at the station where they board the train, with a maximum of one seat per train and per day.

The station where they board the train may be any of those which appear in the Card.

Tickets can be validated at station ticket offices, self-service machines, ticket machines and, for some trains and routes, via Renfe.com and the Renfe app.

Occasionally by on-board on-route staff, when the access station is unmanned or when there are no mechanical facilities at the station to do so.

The ticket may be validated free of any charge, or a supplement may be charged, depending on the authorised train used for the journey.

Changes

The journey booking validation cannot be changed.

Cancellation

In general, there is no charge for cancelling validations, except when a payment is made in the validation for a higher fare or class. In these cases, a 15% cancellation charge will be applied to the amount paid, in accordance with the specific conditions for each fare option.

Missing or alighting the train

If the passenger misses or abandons the train at the station where the journey starts or during the course of the journey, he/she shall not be entitled to make or continue the journey on a later train as part of the missed journey that was validated, nor shall he/she be entitled to any reimbursement.

Extending the journey

Passengers can extend their journey by paying a single ticket at the basic train fare for the new route, as long as they have informed the staff in charge of supervision/intervention on the route and there are seats available.

Loss or theft of the Card

No duplicate or receipt will be provided, no matter what the reason for loss or theft.

Boarding control and control during the journey

The staff in charge of boarding control and on-route supervision shall check that the passenger has entered the train with his or her duly validated pass and shall ask to see a document that justifies a reduction in the price.
 

+Renfe Córdoba  

 

Personal Card

Personal cards bear cardholder details and their photo. They are designed so cardholders can add individual tickets:

  • Regional Monthly Pass.
  • Monthly and semi-annual student membership.
  • Discounted tickets: Tarjeta Dorada card, Spanish Large Family, etc.

It can also be used for other tickets such as one-way tickets, return tickets or Bonotren.

Two tickets cannot be loaded simultaneously, other than two equal multi-travel titles with the same origin-destination.

In order to purchase the personalised card you must fill out the application form, which will be obtained either at the points of sale or through the Renfe website and delivered to the stations of Córdoba or Campus de Rabanales, along with the following documents:

  • Photocopy of a valid ID document (DNI/NIE or passport).
  • Current photograph.
  • Documentation proving eligibility for any discounts.

Ask for it at this link

 

Non-personal Card

It is used to support tickets that do not require personal identification: one-way, return and bonotren.

These tickets can be purchased at ticket offices, self-service machines or onboard a train for €0.50.

Exceptional cases: topping up non-personal cards
For passengers who are eligible for a sporadic visit without the time of application of the Personalised contactless card and duly accredited to the ticket office staff, they may charge on the non-personalised card any of the following tickets: one-way, round trip or bonotren. Card valid for a maximum of seven days following purchase.

  • More informatio: Cordoba Station - Telephone: 957 769 215

 

Discounts for over-60s  

 

Tarjeta Dorada card  

This is a named and non-transferable card that can be purchased by the over-60s that have the right to discounts as per the established conditions.

The Tarjeta Dorada must always be accompanied by the corresponding ticket.

It is valid every day of the week, for the duration of its validity period, from the date of issue.

Who the card is aimed at and the documentation required

  • Aged over 60. They must submit:
    •     Spanish ID Card (DNI), Foreign Resident ID Card (NIE) or Passport

Scope of use

On all AVE (high-speed), AVE (high-speed) International, Larga Distancia (Long Distance), Avant (mid-distance high-speed), Regional trains (metric or Iberian gauge) and Cercanías (Commuter) (metric or Iberian gauge).

Discounts

For AVE (high-speed), Alvia, Euromed and Intercity trains, discounts will be applied to the dynamic price in effect at the time of purchase for the price option chosen. For the remaining services, to the price at the General/Base rate.

This discount cannot be used in conjunction with others except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

AVE (high-speed), AVE (high-speed) International, Alvia, Euromed and Intercity

For any day of the week, a 25% discount will be applied on the price valid when buying the ticket for the chosen ticket option. This discount does not apply to add-ons.

Avant

  • Monday to Friday: 25% discount
  • Saturdays and Sundays: 40% discount

Media Distancia Convencional (regional train) (Iberian gauge)

  • 40% discount every day

Cercanías (commuter) (Iberian gauge)

  • 40% discount every day

Media Distancia (Mid-distance) and Cercanías (metric gauge) and the integrated hubs of Asturias, Cantabria and Bilbao

  • 50% discount

 

Sales channels

The Tarjeta Dorada card may be purchased at ticket offices in stations and travel agencies in person. It can also be issued by some financial institutions, with the exception of the "with companion" modality. 

Tarjeta Dorada cards can be renewed at www.renfe.com, with the exception of those issued by banks, provided that it has been renewed or purchased most recently in 2013 or after and at most 60 days prior to its expiry date.

The methods of payment accepted for online renewal are credit or debit card and Bizum.

The Tarjeta Dorada card can be loaded onto the personalised "Renfe & Tú" and "+Renfe & Tú" contactless cards.

Tickets associated with this discount can be purchased at the ticket offices at stations, at www.renfe.com, travel agencies in person, online agencies, over the phone, via the Renfe app and at self-service machines.

Price (Purchase and Renewal)

The prices to purchase or renew of the card, depending on its validity period, are as follows: 

  • 1 year: €6
  • 2 years: €12
  • 3 years: €15 (saving of 16%)

 

Tarjeta Dorada card cancellation

Cards that have not been used within 15 days of the date of their online renewal can be cancelled at www.renfe.com. 

Unused Tarjeta Dorada cards can be cancelled free of charge on the same day of purchase or renewal at the ticket offices at stations and at in-person travel agencies.

Ticket changes

Tickets to travel by AVE (high-speed), Alvia, Euromed and Intercity may only be changed when the price option purchased includes this entitlement, or a supplement to improve change conditions has been paid. The change fees will be those of the pricing option or the upgrade of conditions purchased as an add-on. The option of "change of holder" of the tickets is not allowed for this discount. 

For Avant (mid-distance high-speed) and Media Distancia Convencional (regional train), tickets can be changed for the same day free of charge, within the validity period. If passengers wish to change the ticket for another day, they will pay a change fee of 10% of the original ticket price. On Regional trains, a minimum fee of €1 per ticket applies. 

When the price of the new ticket is higher, passengers pay the difference.

If the changed ticket is cheaper, 15% will be discounted from the price difference after any applicable change fees are deducted. 

In relation to Tarjeta Dorada cards "with companion", changes to tickets in the name of the holder shall necessarily entail the companion's ticket also being changed.

Ticket cancellation

Tickets to travel by AVE (high-speed), Alvia, Euromed and Intercity may only be cancelled when the price option purchased includes this entitlement, or a supplement to improve cancellation conditions has been paid. The cancellation fees will be those of the price option or the upgrade of conditions purchased as an add-on. 

For the remaining services, tickets can be cancelled, with a deduction of 15% on the cost of the ticket

In relation to Tarjeta Dorada cards "with companion", the cancellation of the ticket in the name of the holder shall imply the cancellation of the companion's ticket, which may also be cancelled independently.

Missed Trains

When the passenger misses an AVE (high-speed), Alvia, Euromed or Intercity train, for reasons not attributable to Renfe. 

The passenger will be asked to pay for a new ticket for the amount established according to the price option of the original ticket for tickets that have a price option that allows this. The corresponding price difference will also be paid, where appropriate, if the new ticket is of a higher category price option. If the new ticket is of a lower price option than that of the missed train, no difference will be refunded.

Damage, theft or loss of the Tarjeta Dorada 

A duplicate will be issued as long as the card was issued or registered with the booking sales system, except where uploaded to the personal contactless card (TSC) "Renfe&Tú", in which case another TSC must be purchased and the Tarjeta Dorada with its validity period added to it at no cost. 

Boarding control and control during the journey

Passengers, at boarding control or en route, need to show the ticket alongside the booking validation and valid documents proving they are eligible for the discounts, including the Tarjeta Dorada card in any of its versions, and keep them until the end of the journey. In addition, they must have their identity document with them. 

If the passenger is unable to present any of the documents required at boarding control, they will be asked to pay the difference at the boarding control itself, on the train or at the station ticket offices. To this end, the amount of the discount applied will be calculated and collected. 

En route, if the passenger is unable to present any of the aforementioned documents, they shall be considered, a passenger without a valid ticket to travel and must pay twice the reference price (100%) of the BASIC price option when travelling in a STANDARD seat type and the ELIGE CONFORT price option when travelling in a COMFORT seat. However, as a sign of good faith, the difference may also be paid charging the discount applied in particular cases when the inspection staff en route believe a genuine mistake has been made by the passenger. For Avant (mid-distance high-speed) and regional services (Iberian and metric gauge) and Cercanías (commuter) (Iberian and metric gauge), if a passenger boards the train without a valid transport ticket, the inspection/supervision staff en route shall apply the provisions to passengers without a valid ticket. 

Extending the journey 

The journey extension is allowed after notifying the supervision/inspection staff on board the train and checking the seat availability, paying for the new journey and under the terms and conditions established in this commercial offer. 

Seat type or price option upgrade 

Upgrades may be requested, informing the supervision/inspection staff en route and depending on the availability of seats. 

For Ave (high-speed), Alvia, Euromed and Intercity services, the amount to be paid is the difference between the dynamic price of the new price option, with the Tarjeta Dorada card discount, and the price paid for the original ticket.

 

Discount for people with disabilities  

 

Tarjeta Dorada card  

The card is named and non-transferable and can be purchased by benefit claimants and people with severe disabilities that have the right to discounts as per the established conditions.

The Tarjeta Dorada must always be accompanied by the corresponding ticket.

It is valid every day of the week, for the duration of its validity period, from the date of issue.

Persons with a disability equal to or greater than 65% can be accompanied by another person, who will pay the same price and have the same travel conditions as the cardholder by purchasing the Tarjeta Dorada and choosing the "with companion" option.

Who the card is aimed at and the documentation required

  • Benefits claimants aged over 18 who have a physical or mental disability: Total Permanent, Absolute or Severe Disability. They must submit:
    • Document certifying the pension/benefit status of each of the aforementioned situations.
  • State employee benefit recipients and retired military personnel over the age of 18 who have a permanent disability or are otherwise unfit for work. They must submit:
    • Document certifying the pension/benefit status of each of the aforementioned situations.
  • People with a disability equal to or above 33%. They must submit:
    • Certificate, Disability Card or certifying document issued by the relevant regional or national body.

Persons with a disability equal to or greater than 65% can be accompanied by another person, who will pay the same price and have the same travel conditions as the cardholder by purchasing the Tarjeta Dorada and choosing the "with companion" option.

Scope of use

On all AVE (high-speed), AVE (high-speed) International, Larga Distancia (Long Distance), Avant (mid-distance high-speed), Regional trains (metric or Iberian gauge) and Cercanías (Commuter) (metric or Iberian gauge).

Discounts

For AVE (high-speed), Alvia, Euromed and Intercity trains, discounts will be applied to the dynamic price in effect at the time of purchase for the price option chosen. For the remaining services, to the price at the General/Base rate.

This discount cannot be used in conjunction with others except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

AVE (high-speed), AVE (high-speed) International, Alvia, Euromed and Intercity

For any day of the week, a 25% discount will be applied on the price valid when buying the ticket for the chosen ticket option. This discount does not apply to add-ons.

Avant

  • Monday to Friday: 25% discount
  • Saturdays and Sundays: 40% discount

Media Distancia Convencional (regional train) (Iberian gauge)

  • 40% discount every day

Cercanías (commuter) (Iberian gauge)

  • 40% discount every day

Media Distancia (Mid-distance) and Cercanías (metric gauge) and the integrated hubs of Asturias, Cantabria and Bilbao

  • 50% discount

 

Sales channels

The Tarjeta Dorada card may be purchased at ticket offices in stations and travel agencies in person. It can also be issued by some financial institutions, with the exception of the "with companion" modality.

Tarjeta Dorada cards can be renewed at www.renfe.com, with the exception of those issued by banks, provided that it has been renewed or purchased most recently in 2013 or after and at most 60 days prior to its expiry date.

The methods of payment accepted for online renewal are credit or debit card and Bizum.

The Tarjeta Dorada card can be loaded onto the personalised "Renfe & Tú" and "+Renfe & Tú" contactless cards.

Tickets associated with this discount can be purchased at the ticket offices at stations, at www.renfe.com, travel agencies in person, online agencies, over the phone, via the Renfe app and at self-service machines.

Price (Purchase and Renewal)

The prices to purchase or renew of the card, depending on its validity period, are as follows:

  • 1 year: €6
  • 2 years: €12
  • 3 years: €15 (saving of 16%)

 

Tarjeta Dorada card cancellation

Cards that have not been used within 15 days of the date of their online renewal can be cancelled at www.renfe.com. 

Unused Tarjeta Dorada cards can be cancelled free of charge on the same day of purchase or renewal at the ticket offices at stations and at in-person travel agencies.

Ticket changes

Tickets to travel by AVE (high-speed), Alvia, Euromed and Intercity may only be changed when the price option purchased includes this entitlement, or a supplement to improve change conditions has been paid. The change fees will be those of the pricing option or the upgrade of conditions purchased as an add-on. The option of "change of holder" of the tickets is not allowed for this discount. 

For Avant (mid-distance high-speed) and Media Distancia Convencional (regional train), tickets can be changed for the same day free of charge, within the validity period. If passengers wish to change the ticket for another day, they will pay a change fee of 10% of the original ticket price. On Regional trains, a minimum fee of €1 per ticket applies. 

When the price of the new ticket is higher, passengers pay the difference.

If the changed ticket is cheaper, 15% will be discounted from the price difference after any applicable change fees are deducted. 

In relation to Tarjeta Dorada cards "with companion", changes to tickets in the name of the holder shall necessarily entail the companion's ticket also being changed.

Ticket cancellation

Tickets to travel by AVE (high-speed), Alvia, Euromed and Intercity may only be cancelled when the price option purchased includes this entitlement, or a supplement to improve cancellation conditions has been paid. The cancellation fees will be those of the price option or the upgrade of conditions purchased as an add-on. 

For the remaining services, tickets can be cancelled, with a deduction of 15% on the cost of the ticket

In relation to Tarjeta Dorada cards "with companion", the cancellation of the ticket in the name of the holder shall imply the cancellation of the companion's ticket, which may also be cancelled independently.

Missed Trains

When the passenger misses an AVE (high-speed), Alvia, Euromed or Intercity train, for reasons not attributable to Renfe. 

The passenger will be asked to pay for a new ticket for the amount established according to the price option of the original ticket for tickets that have a price option that allows this. The corresponding price difference will also be paid, where appropriate, if the new ticket is of a higher category price option. If the new ticket is of a lower price option than that of the missed train, no difference will be refunded.

Damage, theft or loss of the Tarjeta Dorada 

A duplicate will be issued as long as the card was issued or registered with the booking sales system, except where uploaded to the personal contactless card (TSC) "Renfe&Tú", in which case another TSC must be purchased and the Tarjeta Dorada with its validity period added to it at no cost. 

Boarding control and control during the journey

Passengers, at boarding control or en route, need to show the ticket alongside the booking validation and valid documents proving they are eligible for the discounts, including the Tarjeta Dorada card in any of its versions, and keep them until the end of the journey. In addition, they must have their identity document with them. 

If the passenger is unable to present any of the documents required at boarding control, they will be asked to pay the difference at the boarding control itself, on the train or at the station ticket offices. To this end, the amount of the discount applied will be calculated and collected. 

En route, if the passenger is unable to present any of the aforementioned documents, they shall be considered, a passenger without a valid ticket to travel and must pay twice the reference price (100%) of the BASIC price option when travelling in a STANDARD seat type and the ELIGE CONFORT price option when travelling in a COMFORT seat. However, as a sign of good faith, the difference may also be paid charging the discount applied in particular cases when the inspection staff en route believe a genuine mistake has been made by the passenger. For Avant (mid-distance high-speed) and regional services (Iberian and metric gauge) and Cercanías (commuter) (Iberian and metric gauge), if a passenger boards the train without a valid transport ticket, the inspection/supervision staff en route shall apply the provisions to passengers without a valid ticket. 

Extending the journey 

The journey extension is allowed after notifying the supervision/inspection staff on board the train and checking the seat availability, paying for the new journey and under the terms and conditions established in this commercial offer. 

Seat type or price option upgrade 

Upgrades may be requested, informing the supervision/inspection staff en route and depending on the availability of seats. 

For Ave (high-speed), Alvia, Euromed and Intercity services, the amount to be paid is the difference between the dynamic price of the new price option, with the Tarjeta Dorada card discount, and the price paid for the original ticket.

 

Discounts for young persons  

 

Más Renfe Joven  

This is a single-person, named and non-transferable card that provides its holders with a discount , according to the chosen service.

It can be purchased by young people aged 14 to 25 at the time of purchase or renewal of the card, who can make use of its advantages for one year, even if they reach the age of 26 during the period of validity.

The Más Renfe (loyalty programme) card is not by itself a ticket valid for travel.

It can be used in all national services of Renfe Viajeros, except for: Regional trains (metric gauge), Cercanías (metric gauge), AVLO and tourist trains.

It costs €50 (VAT included).

It is valid for one year starting from the purchase date and can be renewed for full years. The travel date for tickets purchased with the discounts listed below must be within the Más Renfe (loyalty programme)card's validity period.

AVE (high-speed), Alvia, Euromed and Intercity:

Check the special terms and conditions for AVE (high-speed) International in the AVE (high-speed) France section.

The discount for any period of advance purchase, of 30% over the dynamic price in effect at the time of purchase for the chosen price option. This discount does not apply to add-ons.

This discount cannot be used in conjunction with others except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

Avant (mid-distance high-speed), Regional trains (Iberian gauge) and Cercanías/Rodalies (Commuter):

  • 25% discount on the General or Base Fare.

This discount cannot be used in conjunction with others except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

Más Renfe (loyalty programme) sales channels

It can be purchased at www.renfe.com. Once payment of the corresponding amount is made, passengers receive a customer number for identification purposes and to access the card's benefits. It can be cancelled at no cost up to two hours after purchase, provided it has not been used.

Ticket Sales Channels

Tickets should be purchased by providing the "customer number" at: www.renfe.com, Renfe app, Ticket offices at Stations, Travel Agencies in person and Online, Telephone Sales Renfe Contigo 91 232 03 20, Renfe Ticket, Multiproduct Self-service Machines and Cercanías (Commuter) and Media Distancia (Mid-distance) Self-service Machines.

 

Changes

Tickets can be changed within the applicable validity period and within the deadlines established for each sales channel.

AVE, Alvia, Euromed and Intercity

Check the special terms and conditions for AVE (high-speed) International in the AVE (high-speed) France section.

The ticket can only be changed when the price option includes this or the "Upgrade for cancellations and changes at the ELIGE level" or "Upgrade for cancellations and changes at the PRÉMIUM level" add-ons were purchased. The change fees will be those of the pricing option or the upgrade of conditions purchased as an add-on. The option of "change of holder" of the tickets is not allowed for this discount.

Avant (mid-distance high-speed) and Regional trains (Iberian gauge)

  • The ticket can be changed for the same day at no cost, within its period of validity.
  • If passengers wish to change the ticket for another day, they will pay a change fee of 20% of the original ticket price. On Regional trains, a minimum fee of €1 per ticket applies.

If the price of the new ticket is higher, passengers pay the difference.

If the changed ticket is cheaper, 15% will be discounted from the price difference after any applicable change fees are deducted.

 

Cancellations

Cancellation of Más Renfe (loyalty programme):

  • Cancellation without any journeys having been made up to 14 days after purchase:
    For 14 days following its purchase, the Más Renfe (loyalty programme) card can be cancelled through the purchase/renewal/cancellation/reprint application at www.renfe.com, provided that it has not been used for any ticket purchases.
  • Cancellation up to 14 days after purchase for cards that have been used to purchase tickets:
    Whenever there is a ticket associated with the Más Renfe Joven card (even if this ticket was cancelled prior to cancellation of the card), a message will appear at the time of confirming cancellation of the card, explaining the process to be carried out for its cancellation.

Ticket cancellation:

AVE, Alvia, Euromed and Intercity

Check the special terms and conditions for AVE (high-speed) International in the AVE (high-speed) France section.

Tickets for trips on AVE (high-speed), Alvia, Euromed and Intercity trains may only be cancelled when the selected price option includes this, or the if "Upgrade for cancellations and changes at the ELIGE level" or "Upgrade for cancellations and changes at the PRÉMIUM level" add-ons have been purchased. The cancellation fees will be those of the price option or the upgrade of conditions purchased as an add-on.

Avant (mid-distance high-speed) and Regional trains (Iberian gauge)

Tickets purchased using the Más Renfe Joven card can be cancelled, provided they are within their period of validity and are cancelled within the period established for each sales channel, with a deduction of 30% on the price of the ticket to be returned, as a cancellation fee, for all services.

 

Missed Trains

It only applies to AVE (high-speed), Alvia, Euromed and Intercity trains.

Check the special terms and conditions for AVE (high-speed) International in the AVE (high-speed) France section.

The passenger will be asked to pay for a new ticket for the amount established according to the price option of the original ticket in the case of missed trains due to reasons not attributable to Renfe and only for tickets that have a price option that allows this. The corresponding price difference will also be paid, where appropriate, if the new ticket is of a higher category price option. If the new ticket is of a lower price option than that of the missed train, no difference will be refunded.

 

Loyalty Programme

On purchasing a Más Renfe Joven youth card, passengers will automatically start to enjoy the advantages of holding a Renfe loyalty card, for which the identification code will be the same as that of the Más Renfe Joven card.

Journeys made using this offer may be eligible to benefit from the loyalty programme.

If the customer is already a holder of a Renfe loyalty card, this card's customer code will also be assigned to the Más Renfe Joven card, the level of the loyalty card being maintained.

Passengers who wish to earn the points must allocate them at the time of purchase of the ticket.

Holders of Más Renfe Plata, Más Renfe Oro or Más Renfe Platino (loyalty programme) cards must present the corresponding card and all other identification documents or those related to the ticket that are necessary to enjoy the benefits associated with the loyalty programme.

 

Extending the journey

The journey extension is allowed after notifying the intervention/supervision staff on board the train and checking the seat availability, paying for the new journey on the spot and under the same terms and conditions established in this commercial offer.

 

Seat type or price option upgrade

The upgrade can be purchased after notifying the intervention/supervision staff on board the train and checking the seat availability. In the case of AVE (high-speed), Alvia, Euromed and Intercity trains, the amount to be paid is the difference between the dynamic price of the new price option, with the discount of the Más Renfe Joven card, and the price of the original ticket.

 

Remember...

Passengers need to show the ticket alongside the booking validation and valid documents proving they are eligible for the discounts, including the Más Renfe Joven card in any of its formats, and keep them until the end of the journey. In addition, they must have their identity document with them.

Discounts for young persons  

 

Youth Card  

Offer aimed at customers between 14 and 25 years on the date of travel.

To obtain the discount, the young person must have a Youth Card issued by any of the autonomous regions of Spain in paper or virtual format, or linked to a bank card issued by partner banks.

The following are also valid: European Youth Card issued in countries associated with the EYCA (European Youth Card Association); International Student Identity Card (ISIC); International Youth Global Card (IYTC); and the GO 25 (IYTC) International Youth Travel Card administered by the International Student Travel Confederation (ISTC) and recognised by UNESCO as a document for youth mobility.

Discount

AVE, Alvia, Euromed and Intercity

Check the special terms and conditions for AVE (high-speed) International in the AVE (high-speed) France section.

It will be 5% on the dynamic price in force at the time of purchase for the chosen price option. This discount does not apply to add-ons.

This discount cannot be used in conjunction with others except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

Avant (mid-distance high-speed) and Regional trains (metric and Iberian gauges)

20% discount on the price using the General/Base fare.

This discount cannot be used in conjunction with others except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

Sales channels

Tickets can be purchased at Ticket offices at Stations, www.renfe.com, Travel Agencies in person and online, Telephone Sales - Renfe Contigo 91 232 03 20 and Renfe app.

Changes

AVE, Alvia, Euromed and Intercity

They are subject to the conditions of the type of ticket purchased (Básico, Elige, Prémium).

Check the special terms and conditions for AVE (high-speed) International in the AVE (high-speed) France section.

Avant (mid-distance high-speed) and Regional trains (metric and Iberian gauges)

  • The ticket can be changed for the same day at no cost, within its period of validity.
  • If passengers wish to change the ticket for another day, they will pay a change fee of 10% of the original ticket price.

On Regional trains, a minimum fee of €1 per ticket applies.

If the price of the new ticket is higher, passengers pay the difference.

If the changed ticket is cheaper, 15% will be discounted from the price difference after any applicable change fees are deducted.

Cancellations

AVE, Alvia, Euromed and Intercity

They are subject to the conditions of the type of ticket purchased (Básico, Elige, Prémium).

Check the special terms and conditions for AVE (high-speed) International in the AVE (high-speed) France section.

Avant (mid-distance high-speed) and Regional trains (metric and Iberian gauges)

Cancellations are allowed, with a fee of 15% of the ticket price.

Missed Trains

AVE, Alvia, Euromed and Intercity

They are subject to the conditions of the type of ticket purchased (Básico, Elige, Prémium).

Check the special terms and conditions for AVE (high-speed) International in the AVE (high-speed) France section.

Remember...

Passengers need to show the ticket alongside all valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, Youth Cardholders must have their identity document with them.

Discount for children  

 

Travel terms and conditions for minors

Applicable to all transport services on Renfe Viajeros (Renfe Passengers) trains nationwide, in addition to Renfe Viajeros (Renfe Passengers) Tourist Trains. These Commercial Regulations for journeys by minors will not be applicable to the above-mentioned Renfe Viajeros (Renfe Passengers) Tourist Trains.

 

Check the special terms and conditions for AVE (high-speed) International in the AVE (high-speed) France section.

 

Regardless of their age, all children must have a valid ticket to travel on AVE (high-speed), AVLO, Alvia, Euromed, Intercity and Avant (mid-distance high-speed) trains.

On these services and on Regional train services combined with a Commercial Services train, minors under 14 years of age must travel accompanied by an adult, i.e. a person who is at least 14 years of age, and the sale of a ticket to an unaccompanied minor under 14 years of age is not permitted, regardless of whether a child fare or an adult fare is used.

On certain trains, Renfe offers a service so that children aged 6 to 13 can travel alone unaccompanied by an adult under the supervision of on-board staff. The terms and conditions of this service are set out in the "Unaccompanied children travel service".

Renfe offers discounts and commercial advantages for travel by minors, as well as tickets for children that give the right to travel free of charge without occupying a seat, for which the commercial terms and conditions are set out in this regulation. For all tickets for children under 14 years of age, it is mandatory to fill in one of the contact details of the father, mother or guardian (at least the telephone number).

On Renfe Cercanías and Rodalies (Commuter) trains, the terms and conditions for travel by minors are different. On Renfe Cercanías (Commuter) (Iberian gauge and metric gauge), children under the age of 6 travel for free (up to a maximum of two children per adult ticket). On Rodalies (Commuter), children under the age of 4 travel for free. AVLO services have specific commercial conditions for the travel of minors.

In addition to minors travelling alone, on the services where it is allowed, both minors under 14 years of age who travel accompanied or using the Unaccompanied Children Travel Service, as well as those aged 14 to 17, will always do so under the responsibility of their parents or legal guardian. Authorisation to travel will not be requested except as regulated for the specific documentation of the Unaccompanied Children Travel Service.

 

Free ticket for children aged 0 to 3 years without occupying a seat

Children under 4 can be issued a "Free child ticket" for travel, always sharing a seat. Maximum one child with free ticket for each companion with the corresponding paid ticket on AVE (high-speed), Alvia, Euromed, Intercity and Avant (mid-distance high-speed) services. Does not apply on AVLO, Regional trains (Iberian gauge and metric gauge) and Cercanías (Iberian gauge and metric gauge) services.

A child under 4 years of age with a free ticket can only share a seat with a passenger who is aged 14 or over with an appropriate paid ticket. Free tickets for children aged 0 to 3 cannot be linked with discounted tickets for children aged 4 to 13.

The "Free child ticket" and the accompanying passenger's ticket have the same seat and carriage number allocated. Regardless of their age, when children share a seat, it may only be occupied by a maximum of two persons.

Children under 4 may travel occupying a seat by purchasing a "Child" fare ticket.

These tickets can be purchased at the same time as purchasing the accompanying passenger's ticket by selecting them on the number-of-passengers form, or at a later time through the option to add a child ticket. The child's ticket will show the name, surname and ticket number of the passenger accompanying the child. It does not accept add-ons.

Changes and cancellations

Changing or cancelling the paid ticket means the "Free child ticket" is also changed or cancelled .

The "Free child ticket" can be cancelled separately.

Missed trains

A "Free child ticket" can also be issued when the conditions of the accompanying passenger's paid ticket allow a "Missed train" ticket to be obtained.

Boarding control and control during the journey

The "Free child ticket" must be presented together with the accompanying passenger's ticket, and some official document (National ID card, Official Family Record Book or similar) certifying the child's age or date of birth may be requested.

 

Discount for children aged 0 to 13 years occupying a seat

Terms and conditions for children aged 4 to 13 years on the date of travel, or for children under 4 years old occupying a seat on any of the national routes of the AVE (high-speed), Alvia, Euromed, Intercity, Avant (mid-distance high-speed) and Regional train services (Iberian gauge and metric gauge).

The AVLO services have special prices for children.

Independent child fare tickets cannot be issued for AVE (high-speed), Alvia, Euromed, Intercity and Avant (mid-distance high-speed) services, or for Regional train services combined with a Commercial Services train.

Discount

  • On AVE (high-speed), Alvia, Euromed and Intercity services, a 40% discount will be applied to the dynamic price applicable at the time of purchase for the price option chosen. This discount does not apply to add-ons.
  • On Avant (mid-distance high-speed): 40% on the price of the General Fare.
  • On Regional trains: 40% on the base train fare for any route in the Network, when either one or both of the origin or destination stations is/are outside the Cercanías hubs, as well as between stations of different city/town centres. It will also apply between stations of the same Cercanías hub when the train has as a different base fare to Fare 1.

It cannot be combined any other discount, except for the Spanish Large Family discount and discounts which specifically permit it.

Sales channels

Depending on the service being travelled on, tickets can be issued through station ticket offices, www.renfe.com, Renfe App, telephone sales, online agencies, physical travel agencies and self-service machines.

Cancellations

Partial cancellation of adult tickets with a locator is not allowed if this would leave independent child tickets not cancelled. That is to say, at least one adult ticket must always be left not cancelled if child tickets remain valid. Partial cancellation of child tickets is allowed.

Tickets to travel on AVE (high-speed), Alvia, Euromed and Intercity may only be cancelled when the price option purchased includes this entitlement, or a supplement to improve cancellation conditions has been paid.

The change fee depending on the service and, where appropriate, the price option and purchased add-ons, along with the rest of the terms and conditions for this operation are given in "Changes and Cancellations".

Changes

Partial change of adult tickets with a locator is not allowed if this would leave independent child tickets unchanged or not cancelled, i.e. at least one adult ticket must always be left unchanged if child tickets are still valid. For the new journey, child tickets must be accompanied by at least one adult ticket.

Tickets to travel by AVE (high-speed), Alvia, Euromed and Intercity may only be changed when the price option purchased includes this entitlement, or a supplement to improve change conditions has been paid.

The change fee depending on the service and, where appropriate, the price option and purchased add-ons, along with the rest of the terms and conditions for this operation are given in "Changes and Cancellations".

Change of ticket holder

Allowed on AVE (high-speed), Alvia, Euromed and Intercity services, paying the amount established for each price option. Not applicable when linked to the Spanish Large Family discount or another personalised discount. It is permitted to change the holder of a child or an adult ticket independently.

Missed trains

In the case of missing an AVE (high-speed), Alvia, Euromed or Intercity train, for reasons not attributable to Renfe, the "Missed Trains" provisions will apply.

The passenger will be asked to pay for a new ticket for the amount established according to the price option of the original ticket for tickets that have a price option that allows this. The corresponding price difference will also be paid, where appropriate, if the new ticket is of a higher category price option. If the new ticket is of a lower price option than that of the missed train, no difference will be refunded.

Extending the journey

This is allowed upon request to the inspection/supervision personnel en route, if free seats are available, paying the extension route under the terms and conditions established for this offer.

Seat type or price option upgrade

For AVE (high-speed), Alvia, Euromed and Intercity, must be requested from the inspection/supervision personnel en route, who will check the availability of free seats.

The amount to be paid is the difference between the new price option's dynamic price, including the Child discount, and the price paid on the original ticket.

Boarding control en route

On AVE (high-speed), Alvia, Euromed, Intercity and Avant (mid-distance high-speed) services, as well as on Regional train services combined with a Commercial Services train, children under 14 years of age who come unaccompanied will not be allowed to travel.

Customers, at boarding control or en route, must present their ticket and keep it until the end of the journey. In addition, train or station staff may ask customers to show a document to prove their identity and age. They must also present the documents accrediting a possible combined discount.

If the passenger is not the holder of the accreditation documents, does not present the documents, they are expired, or the passenger is not of the appropriate age to benefit from this offer, the passenger will be considered not to have a ticket valid for travel, and must settle the amount for the journey, if they have the means to do so, at the boarding control or at the station ticket office.

In the case of passengers without a ticket valid for travel en route, action will be taken in accordance with the provisions for passengers without a valid ticket.

Loyalty Programme

Tickets with this discount do not earn loyalty programme points, but they can be purchased using Renfe Points.

Discounts for Spanish Large Families  

 

This Fare allows the members of Spanish Large Families with the corresponding certificate - granted by the different Autonomous Communities - to travel with significant discounts, according to the category, on all national AVE (high-speed), Alvia, Euromed, Intercity, AVLO, Avant, Regional (metric gauge and conventional gauge) and Cercanías (metric gauge and conventional gauge) trains, in all classes, seat types and price options.

Check the special terms and conditions for AVE (high-speed) International in the AVE (high-speed) France section.

 

To receive a discount when making the purchase at a point of sale in person, the passenger will be asked to provide the official Spanish Large Family document (certificate, card, etc.) in physical or digital format, or any other document that proves this and the corresponding category, which is established and issued by the Autonomous Community of the city of residence of each individual member or of the family as a whole. Likewise, these documents may be requested at any stage of the trip.

Spanish Large Family documents that have expired near the date of travel and presented together with the renewal form, completed by the Autonomous Community issuing the card, will be accepted if the card number, category and name of the card holders is provided and this information is the same as that shown on the card that has just expired.

The discount will solely be made when purchasing tickets:

  • 20% off for Spanish Large Family members in the general category.
  • 50% off for Spanish Large Family members in the special category.

In the case of trips on AVE (high-speed), Alvia, Euromed, Intercity and AVLO trains, the discounts will be given according to the dynamic price, but will not be applied to the add-ons or price of food and drinks included in the Prémium option. When the ticket price is less than the price of food and drinks, the ticket amount will be fully associated with the price of the trip.

Spanish Large Family certificates issued by the Generalitat de Catalunya for single-parent families will only be accepted as such on Rodalies (Commuter) trains managed by the Generalitat de Catalunya, which establishes the applicable terms and conditions for use.

These discounts can be used in conjunction with any other, except for those products/services/offers that specify otherwise in their commercial terms and conditions.

Tickets may be purchased at the ticket offices at Stations, www.renfe.com, www.avlorenfe.com, Travel Agencies in person and online, Telephone Sales Renfe Contigo 91 232 03 20, Self-service Machines, SerTren and Renfe app.

Changes and cancellations will be accepted according to the terms and conditions that apply, provided that this is allowed for the corresponding price options, add-ons or fares applied to the ticket purchased and taking into account the requirements established for each sales channel. Tickets with Spanish Large Family discounts do not allow a change of holder.

Remember...

Passengers need to show the ticket alongside all valid documents proving they are eligible for the applied discounts and the Spanish Large Family certificate, and keep them until the end of the journey. In addition, they should have their identity document with them.

Discount for Groups of 4 to 9 people  

 

Offer for groups of a minimum of 4 people and a maximum of 9, travelling on the same train and date on AVE and Larga Distancia (long distance high-speed) trains.

Discount 

The discount is made on outward journeys and all tickets must be purchased for adults and children occupying a seat (0 to 13 years) at the time of purchase. 

For trips on AVE (high-speed), AVE (high-speed) International, Alvia, Euromed and Intercity trains, an 8% discount will be applied to the valid dynamic price at the time of purchase for the chosen price option, regardless of the number of people who are going to travel (up to 9). 

This is compatible with the discount for children. 

This discount does not apply to the pet add-on, which is the only one that will be available for this offer. 

This offer allows you to purchase free tickets for children under 4 years old who travel without occupying a seat. These travellers do not count as members of the group when calculating the discount.

This offer cannot be combined with any other discount, except for the Children and Spanish Large Family discounts.

Onboard sales are not allowed.

Changes

The tickets in this offer do not accept changes.

Cancellations

Tickets with the ELIGE, ELIGE CONFORT and PRÉMIUM price option can be cancelled within their validity period and under the conditions established by each sales channel. In this case
all tickets in the offer and associated with the same
locator must be cancelled at the same time. Partial cancellation of seats is not allowed.

The BÁSICO price option does not accept cancellations.

The cancellation fees will apply according to the selected pricing option.

Missed Trains

"Missed Trains" does not apply to any pricing option.

Extending the journey

No route extensions are allowed.

Seat type or price option upgrade

No upgrades can be purchased during the journey.

Access control and intervention en route

Take into account that tickets are issued individually, so all passengers must carry their own ticket.

If needed and upon the request of the boarding control or intervention/supervision staff on board the train, passengers will be asked to provide proof of the age of minors with the corresponding official documents.

If the terms and conditions established for this offer are not met, the intervention/supervision staff on board the train may request the passenger to pay for the additional amount of the tickets, according to the reference price (100%) of the price option reflected on
the tickets.

Loyalty Programme

Trips made with these tickets are likely to benefit from the loyalty programme and can be paid with Renfe Points.

Discount for groups of 10 to 25 people and more than 25 people  

This offer is designed for groups of at least 10 people making single or return journeys, travelling on the same train, date and in the same class, and using the departure and arrival station. Fewer people may travel but must pay the same price as groups of 10.

AVE (high-speed), Alvia, Euromed, Intercity, Avant (mid-distance high-speed), Regional trains (Iberian gauge and metric gauge) and Cercanías (Iberian gauge and metric gauge) services.

Check the special terms and conditions for AVE (high-speed) International in the AVE (high-speed) France section.

 

For Media Distancia Convencional (Conventional Mid-Distance) and Cercanías (Commuter) services administered by the autonomous community of Catalonia, the offers provided by this administration shall be applied.

Groups for Renfe-SNCF in cooperation trains are subject to their own conditions, regulated in the corresponding International Passenger Regulations.

 

Advance purchase

Groups of 10 to 25:

Group tickets sold directly, whether seats have been reserved in advance or not, subject to no more limitations, in terms of purchase in advance, than those established in general for each channel and sales system.

Groups of over 25 people

As determined by the group authorisation point with at least 48 hours notice.

 

Application periods

Certain trains, routes or days may be excluded for group ticket sales.

Groups of 10 to 25:

Group tickets sold directly, whether seats have been reserved in advance or not, may be issued for any date depending on the availability of seats.

Groups of over 25 people:

They will be determined by the authorisation point, once the customer request has been analysed.

 

Sales channels

Groups of 10 to 25:

AVE (high-speed), Alvia, Euromed, Intercity, Avant and Media Distancia Convencional (Conventional Mid-Distance) (Iberian gauge): travel agencies, points of sale at stations (ticket offices) and telephone sales.

Media Distancia Convencional (Conventional Mid-Distance) (metric gauge) and Cercanías (metric and Iberian gauge): points of sale at stations (ticket offices).

For Media Distancia Convencional (Conventional Mid-Distance) (metric gauge) and Cercanías (metric gauge), en route sales are permitted on an exceptional basis.

Groups of over 25 people:

The sales channel for groups of more than 25 people is undertaken exclusively through the group authorisation points reflected at the end of this section.

 

DISCOUNTS

The discount cannot be used in conjunction with others or with Spanish Large Family discounts

AVE, Alvia, Euromed and Intercity

Groups of 10 to 25 people:

The discount for AVE (high-speed), Alvia, Euromed and Intercity travel will be for each route:

8% on the dynamic price in force at the time of purchase for the chosen price option. The discount for children is not cumulative.

No Premium price option or add-ons are offered.

Discounts may be established under other circumstances in addition to those indicated for groups of 10 to 25 people:

  • Other groups add-on.
  • Specific campaigns and promotions.
  • Special cases or when there is a commercial interest.

In this case, the procedure will be the same as for groups of more than 25 members.

Groups of more than 25 people:

The discount conditions will be determined at all times by the corresponding Renfe department, once the request filed by the customer with the group authorisation points reflected at the end of this section has been subject to analysis.

No Premium price option or add-ons are offered.

 

Avant

Groups of 10 to 25 people:

15% of the General Fare price, for each trip.

Groups of more than 25 people:

The discount conditions will be determined at all times by the corresponding Renfe department, once the request filed by the customer with the group authorisation points reflected at the end of this section has been subject to analysis.

The minimum discount shall be the discount established for groups of 10 to 25 people.

 

Media Distancia Convencional (Conventional Mid-Distance) (Iberian gauge)

  • Groups of 10 or more passengers from schools, associations and cultural organisations:
    • Adults: 40% discount
    • (*) Children: 50% discount
  • Groups of 10 or more passengers:
    • Adults: 20% discount
    • Children: 40% discount

(*) Children under 14

Free for members of the group aged under 4 who do not form part of the group (less than 10 people). 

 

Media Distancia Convencional (Conventional Mid-Distance) (metric gauge), Cercanías (metric and Iberian gauge)

  • Children under 12: 
    • 50% discount
  • Adults: 12 years and older:
    • Single journey: 30% discount.
    • Return journeys: 40% discount.
  • Mixed groups of children or adults will receive the reduction corresponding to each individual.

The return journey must be completed within a maximum of 30 days from the date of the outward journey.

The journey request must be made at least 48 hours in advance of the date of travel.

For weekends and holidays, only applications received before 2 pm on Friday or the eve of the public holiday will be processed.

For duly accredited school groups, every ten paying passengers will have the right to one free ticket for a teacher.

For groups of less than 10 people, the passengers needed to make up the required minimum will count as children under 12 years old.

 

Ticket and Password

A single ticket will be issued for the entire group, indicating the number of passengers included in the group. This ticket shall be considered as the only valid ticket for travel.

Renfe's authorisation point may decide to issue an identification document for those belonging to the group, known as a "password" for each of its members. The "password" is not valid as an individual transport ticket under any circumstances.

 

Combined Cercanías

This benefit shall be available to all or part of the group, pursuant to the conditions established for tickets for AVE (high-speed), Alvia, Euromed or Intercity services.

"Combined Cercanías" tickets are also considered group tickets. For these tickets, it is a prerequisite that the entire group or fraction travels together, meaning that all passengers using the code must have the same origin and destination within the Cercanías commuter hub.

 

Changes

No changes allowed after the ticket is printed.

 

Cancellations

Partial cancellations are not allowed once the group ticket has been printed.

Only cancellations of all seats are allowed, subject to the following criteria:

  • AVE (high-speed), Alvia, Euromed and Intercity:
    • More than 48 hours before the departure of the train from the group's departure station, the percentage deduction applicable to the ticket price to be refunded shall be the percentage corresponding to the option chosen for travel.
    • Less than 48 hours before the departure of the train from the group's departure station, the percentage deduction applicable to the ticket price to be refunded, shall be 75%.
  • Avant (mid-distance high-speed) and Regional trains (Iberian gauge)
    • As a general condition, when cancelling a group ticket, regardless of the date on which this takes place, 15% of the cancelled ticket will be retained as a cancellation fee.
  • Media Distancia Convencional (Conventional Mid-Distance) (metric gauge) and Cercanías (metric and Iberian gauge)
    • Group tickets must be cancelled at the departure station within two hours after they were purchased. As part of the cancellation, 15% of the cancelled ticket will be retained as a cancellation fee.

 

Missed Trains

Should the group miss the AVE (high-speed), Alvia, Euromed or Intercity train, for reasons not attributable to Renfe, this shall not apply to any price option, either for the entirety or the fraction of the corresponding group.

 

Extending the journey

Once on board, the route of the entire group may be extended, having notified the inspection/supervision personnel en route and subject to the availability of seats, paying the new route on the spot and in cash at the General/Base/One-Way Fare or the reference price (100%) of the price option.

 

Seat type or class upgrades

On AVE (high-speed), Alvia, Euromed and Intercity trains, the seat type may be improved for the entire group en route, having notified the inspection/supervision personnel en route and subject to the availability of seats, paying for the new seats on the spot at the reference price (100%), minus the amount that appears on the group's original ticket.

For Avant and Media Distancia Convencional (Conventional Mid-Distance) services, only one class is available (Standard).

 

Boarding control and control during the journey

Boarding control and Inspection/Supervision personnel en route will verify that the number of passengers corresponds to those listed on the ticket, to which end they may request the collaboration of the holder of the ticket, who shall act as head of the group.

In the event that it is discovered en route that the number of passengers exceeds the number indicated on the group ticket, the surplus passengers shall be considered as not having a valid ticket and the inspection/supervision personnel en route shall enforce the provisions of the commercial rules corresponding to the service in question as regards passengers without a valid ticket.

If the number of passengers is lower than the number shown on the group ticket, there shall be no entitlement to a refund.

 

Loyalty Programme

Loyalty programme points are not accrued on group tickets, nor can they be used to pay for such tickets.

 

Discounts for Conferences and professional events  

 

The offer is aimed at Conferences and Fairs organisers and participants, for Conferences and Fairs held over a maximum of four days.

Scope of use

National routes on AVE (high-speed), Alvia, Euromed and Intercity trains.

Discounts

The discount will be applied to the dynamic price in force at the time of purchase for the chosen price option. This discount does not apply to add-ons.

The discount cannot be used in conjunction with others, except for Spanish Large Family discounts.

The "Discount Authorisation" will normally be valid two days before the opening event and up to two days after the closing Conference and Fair ceremony.

This authorisation will be published with restricted access only for registered participants and will be sent to them as a .pdf by the Conference or Fair organisers through their available channels, always personalised for each attendee and subject to event registration. Failure to comply with this condition will lead to the discount being cancelled.

In special circumstances and due to the organiser failing to comply with one or several aspects, Renfe reserves the right to fully or partially suspend the application of commercial conditions, regardless of the stage of negotiation between both parties.

Sales Channels

They may be purchased at Ticket offices at Stations, www.renfe.com, Travel Agencies in person, Telephone Sales - Renfe Contigo 912 320 320.

Ticket Changes

Subject to the conditions of the type of ticket purchased (Básico, Elige, Prémium).

Cancellations

Subject to the conditions of the type of ticket purchased (Básico, Elige, Prémium).

Missed Trains

In case of Missed Trains (AVE (high-speed), Alvia, Euromed or Intercity trains) for reasons not attributable to Renfe, the conditions subject to the type of ticket purchased (Básico, Elige, Prémium) shall apply.

Remember...

Passengers need to show the ticket alongside the printed "Discount Authorisation" or PDF on the mobile device (which must be personalised to the passenger, named and with their event registration number) and, where applicable, documents proving they are eligible for the Spanish Large Family discount, and keep them until the end of the journey.

Hand luggage - Special luggage  

*Notice: For safety reasons, from 12 December 2023 onwards, passengers will not be allowed to board the train with electric scooters, unicycles or similar vehicles. This does not apply to vehicles for people with reduced mobility, or to electric bicycles.

 

All hand luggage containing clothing and personal or work-related belongings carried by the passenger shall be considered luggage.

Packages whose nature contravenes the security provisions established in the laws and regulations and/or represents a danger or nuisance to other passengers, other luggage or railway material shall not be considered luggage.

Scope of use

AVE (high-speed), Alvia, Euromed, Intercity, Avant, Media Distancia Convencional (Conventional Mid-Distance), Cercanías (Commuter) and Metric Gauge services with the exception of Tourist Trains.

For trains administered by the autonomous community of Catalonia, the access and sale conditions are determined by the regional government of Catalonia; therefore, this rule shall not be applicable to trains managed by Rodalies de Catalunya (Mid-Distance and Commuter).

Limitations

The passenger may not carry explosive or flammable material with them or packages that on account of their nature, size, type, volume, content or smell may be considered dangerous or may harm, disturb or soil other passengers or railway material.

Weapons and ammunition may not be transported, with the exception of the situations indicated in the regulations on this matter.

Registration

No luggage check-in service is offered for any Renfe trains.

Responsibility for loading, unloading and safekeeping

Renfe shall not be held responsible for incidents, theft or loss involving luggage.

The loading, unloading, safekeeping and placement, in areas and places intended for this purpose on the train, of any type of luggage shall be the responsibility of the passenger.

Inspection en route

Inspection personnel en route shall ensure compliance with the rules, reminding customers of the need to observe them, especially in cases of special luggage.

 

Hand luggage

Luggage that, given its size and characteristics, can be transported by each passenger without any further restrictions than those indicated in this standard.

Maximum pieces of hand luggage per passenger, size and weight

Pieces of hand luggage, as well as the size and weight of luggage that may be carried by a traveller, are defined in the regulations governing the ticket held by the passenger in each case. This rule shall only apply when it does not specifically otherwise refer to luggage.

Up to 3 pieces of luggage may be transported per person as hand luggage under the following conditions:

  • Suitcases, handbags, rucksacks, computer carrier briefcases and the like are considered to be luggage.
  • The combined weight may not exceed 25 kg.
  • When adding all three pieces of luggage together, the total size shall not exceed 290 cm, and the largest of the three shall not exceed the dimensions of: 85 x 55 x 35 cm. (height-width-depth).

The following shall be considered as hand luggage for the purposes of this calculation:

  • Baby seats and pushchairs, which must be folded once they are on the train.
  • Musical instruments that, when carried in their case, are no larger than 30 x 120 x 38 cm (gauge-length-depth)
  • Bicycles, folded or disassembled, inside a case, with dimensions that do not exceed 180 cm when added up. Bicycles do not need to be transported in a case on Media Distancia Convencional (Conventional Mid-distance), Cercanías (Commuter) and Metric Gauge trains.

Special luggage

Luggage that, on account of its dimensions or because it is included in any of the limitations does not meet the requirements to be considered "Hand Luggage" and therefore, will be subject to specific conditions and regulation for each of the following types:

  • Folded or disassembled bicycles.
  • Bicycles not folded or disassembled.
  • Musical instruments that, subject to maximum dimensions, can be placed in the luggage compartment.
  • Sporting equipment:
    • Golf club bags.
    • Ski equipment.

Additional conditions for special luggage

Only one special luggage may be transported per passenger.

The passenger shall ensure at all times that the luggage does not move from the established location and that, therefore, it does not cause any inconvenience to other passengers.

The customer shall be responsible for any damage caused to other passengers and/or the train.

The passenger carrying special luggage may only carry on one "hand luggage" item that may not exceed 55 x 35 x 25 cm (height-width-depth).

Folded or disassembled bicycles

The transport of folded or disassembled bicycles, in excess of the dimensions indicated to be considered hand luggage, shall be accepted on AVE (high-speed), Larga Distancia (Long Distance), Avant (mid-distance high-speed), Media Distancia Convencional (Conventional Mid-Distance), Cercanías (Commuter) and Metric Gauge services on national routes, subject to the following conditions:

  • The bicycle is folded or disassembled in a case no larger than 120 x 90 x 40 cm (length-height-gauge).
  • Pedals must be removed and the handlebars turned 90º.

Bicycles do not need to be transported in a case on Media Distancia Convencional (Conventional Mid-distance), Cercanías (Commuter) and Metric Gauge trains.

Bicycles not folded or disassembled

The transport of bicycles not folded or disassembled shall be limited to one bicycle per passenger and to Media Distancia Convencional (Conventional Mid-Distance), Cercanías (Commuter) and Metric Gauge services under the following conditions:

  • Cercanías (Commuter), Metric Gauge and Media Distancia Convencional (Conventional Mid-Distance) services without reserved seating
    • On these services, Renfe may limit the number of bicycles transported per train. 
    • Initially, for services where no maximum number of bicycles per train is set, the sole limitation is that they do not inconvenience other passengers. The Inspector or Supervisor will have the authority to limit bicycle access based on train occupancy. 
    • For Media Distancia Convencional Conventional Mid-Distance and Metric Gauge services, the price per bicycle transported is 3 euros.
  • Media Distancia Convencional (Conventional Mid-distance) services with reserved seating
    • Initially, a bicycle ticket can be purchased at the points of sale (ticket offices) at stations equipped with Electronic Sale and Phone Sale facilities.
    • On these services, Renfe shall limit the number of bicycles transported per train.
    • The price to transport one bicycle is 3 euros.
    • Bicycles will only be allowed on those trains that have a designated area or enough space to carry them. Therefore, the number of bicycles per train is limited.

Golf club bags and ski equipment

Only one golf club bag or one piece of ski equipment may be transported per passenger. Furthermore, consideration shall be given to the following factors:

  • Skiing equipment must travel inside the corresponding containers.
  • Golf bags and skiing equipment must be perfectly sealed to prevent the elements inside them from moving or shifting.

 

 

Unpermitted objects, luggage: Security and access to boarding areas  

*Notice: For safety reasons, from 12 December 2023 onwards, passengers will not be allowed to board the train with electric scooters, unicycles or similar vehicles. This does not apply to vehicles for people with reduced mobility, or to electric bicycles.

 

With a view to guaranteeing personal safety, the continuity of operations and the preservation of elements and facilities against security threats, Adif and Adif AV have implemented procedures and tools at their facilities that make it possible to detect and control any type of unpermitted, potentially dangerous object, preventing it from being introduced into restricted areas.

To this end, posters providing details on authorised objects will be displayed at the security control lines for accessing the boarding area at stations.

Unauthorised objects may not be taken past this control. Security staff are unable to take receipt of these items. To this end, one or more specific containers will be located on the control line for passengers to deposit any such items. These containers are equipped with an "anti-fishing" device and are labelled "FOR DESTRUCTION".

Nor is it possible to access waiting rooms with luggage, packages or suitcases that are not properly closed or packed, or with bottles or containers of any kind that contain liquid or food that are not hermetically sealed.

Boarding Control

Suitcases and hand luggage must be subject to an X-ray inspection, as must coats and jackets.

The following items cannot be X-rayed:

  • Luggage, packages or suitcases that are not properly closed or packed.
  • Bottles or containers of any kind containing food or liquid, except those that are hermetically sealed.

Adif cannot assume any responsibility for this type of object.

Unpermitted objects

Firearms and other devices that discharge projectiles:

  • Firearms when the passenger does not have the pertinent licence and certificate of ownership.
  • Toy guns, replica and imitation firearms that could be mistaken for real weapons.
  • Air or CO2 weapons, such as pellet guns and shotguns, rifles and ball bearing guns.
  • Flare-launching guns and "starter" or signal pistols.
  • Crossbows, bows and arrows.
  • Harpoons and fishing rifles.
  • Paint guns, etc.

Blunt objects that may be particularly dangerous to people's physical integrity

  • Batons, truncheons.
  • Martial arts equipment (metal knuckledusters, nunchakus, kubotans, etc.), etc.

Sharp objects or blades

  • Sword canes.
  • Daggers.
  • Switch knives.
  • Knives with blades measuring more than 6 cm in length.
  • Sabres, swords, machetes.
  • Scissors whose blades measure more than 6 cm in length, etc.

Explosives, flammable, chemical or toxic substances

  • Ammunition, except when carried in loaders by members of the Armed Forces, Law Enforcement, Government Agencies and holders of B licences.
  • Percussion caps.
  • Detonators.
  • Gas and gas cylinders.
  • Paint nebulisers.
  • Mines, grenades and other explosive charges for military use.
  • Flammable liquid fuels.
  • Pressurised containers, etc.

Exceptions

The list of unpermitted objects listed in this section is not exhaustive, meaning other objects may be considered as such that, based on their characteristics, may be considered to represent a hazard to people's safety, the continuity of operations and the preservation of elements and facilities.

Bladed weapons, historic and other weapons

Sabres, machetes, historic arms or other weapons forming part of the regulatory equipment of the Military or Law Enforcement will be admitted, when due accreditation is provided.

Handicraft items that may be considered bladed weapons, provided that no more than 72 hours have passed since their acquisition (period of time to be confirmed using the purchase invoice) and provided that they are duly packed and sealed by the retailer from which they was acquired, may be admitted at security controls. The person carrying them shall identify themselves.

Sporting weapons

Persons carrying weapons used in sports may pass them through the security control provided that they are properly packed (the weapons must be placed in a case, without ammunition). The bearer must also present the weapons licence, the weapon ownership guide and demonstrated that they are an affiliated player of the sport.

Work instruments

Work tools and instruments that cut, puncture or are blunt may be transported duly packed, so long as the passengers carrying them can certify their profession and the need for them to be transported. The person carrying them shall identify themselves.

Urns

Urns containing ashes are permitted when the urn is equipped an anti-break closure, its characteristics are appropriate and is properly covered, in such a way that it cannot be identified as a funerary urn. A copy of the death and crematorium certificates must be available.

Link to the Adif page.

These terms and conditions for pets apply to national AVE (high-speed), Larga Distancia (Long Distance), Avant (mid-distance high-speed), Regional (metric and Iberian gauge), Cercanías (Commuter, metric and Iberian gauge) and International AVE (high-speed) trains (only for pets with a maximum weight of 10 kg). The terms and conditions for pets travelling on AVLO trains are regulated by the specific regulations for "AVLO".

For trains administered by the autonomous community of Catalonia, the access and sale conditions are determined by the Generalitat de Catalunya; therefore, this rule shall not apply to Media Distancia (Mid-distance) and Cercanías (Commuter) Rodalies de Catalunya services.

Admission

The following pets can travel on Renfe's trains: dogs, cats, ferrets, birds (not farmyard animals), guinea pigs, hamsters and rabbits.

These pets will always be under the responsibility of the person carrying them for every stage of the journey. If other passengers show objections to travelling with animals, or the pets cause any inconvenience, the staff on board will find another carriage for them to be able to continue the journey.

  • On Cercanías (Commuter) services (metric and Iberian gauge), there is no weight limitation.
  • In general, pets weighing up to 10 kg must travel inside a carrier (without occupying a seat), at the passenger's feet or on the passenger's lap.
  • Special conditions for dogs weighing up to 40 kg and travelling without a carrier
  • Only one pet per passenger is allowed.

The person travelling with the pet must make sure that all of the applicable hygienic-healthcare and safety conditions are met and must carry the corresponding documents during the trip, in compliance with the current laws, including a civil liability insurance policy for damages to third parties, which covers the persons responsible for the animal and which is mandatory for dog owners.

In some cases, pet transport may be limited or not allowed, in which case the passenger will be informed before they purchase their ticket.

 

TERMS AND CONDITIONS FOR PETS TRAVELLING IN A CARRIER

On AVE (high-speed), AVE (high-speed) International, Larga Distancia (Long Distance), Avant (mid-distance high-speed) and Regional trains (Iberian gauge)

Pets travelling in a carrier will weigh no more than 10 kg.

The pet must travel inside a cage, carrier or enclosed container no larger than 60 x 35 x 35 cm, which must include a waste containment and disposal system.

Exceptionally, on Regional trains (Iberian gauge):

  • On trains with Fare 1, the terms and conditions for Cercanías (Commuter) will apply.
  • In the case of people travelling with their pet and with a ticket with a point of departure or destination in the Autonomous Community of Catalonia, the terms and conditions during the trip will be those established by the Generalitat de Catalunya.

On Regional trains (metric gauge) and Cercanías (Commuter, metric and Iberian gauge) trains

Exceptionally, dogs and ferrets when not carried in cages need to travel with a muzzle and on a fixed-length lead, no longer than 1.5 m, and be permanently held by their owners.

Dogs considered as potentially dangerous under the current legislation must be handled by an adult.

 

Price

  • The corresponding add-on must be purchased on AVE (high-speed), Alvia, Euromed and Intercity trains when the passenger purchases the ticket or at a later time, at the price established for the option chosen. This add-on is not compatible with the add-on for dogs weighing up to 40 kg.
  • On Avant (mid-distance high-speed) and Regional trains (Iberian gauge), a price corresponding to 25% of the fare for Clase Turista (Standard class) is established.
  • On Regional trains (metric gauge) and Cercanías (Commuter) (metric and Iberian gauge) services, no ticket will be issued and pets will travel for free.

Sales channels

Tickets and add-ons can be purchased at the ticket offices at stations, at www.renfe.com, on the Renfe app, over the phone, travel agencies in person, online agencies and at self-service machines.

Changes

  • On AVE (high-speed), Alvia, Euromed and Intercity trains, when exchanging the ticket, the passenger can purchase the necessary add-ons for the new trip, including a new add-on for pets.
  • On Avant (mid-distance high-speed) and Regional trains (Iberian gauge), the tickets can be exchanged under the same terms and conditions as the ticket of the accompanying passenger.

The terms and conditions in "Changes and Cancellations" apply for all other situations.

Cancellations

  • On AVE (high-speed), Alvia, Euromed and Intercity trains, cancelling a ticket will also cancel the pet add-on, even if the ticket was purchased later on. No single add-ons can be cancelled.
  • On Avant (mid-distance high-speed) and Regional trains (Iberian gauge), tickets can be cancelled, with a 15% deduction of the price of the ticket to cancel as cancellation fees.

The terms and conditions in "Changes and Cancellations" apply for all other situations.

Missed Trains

The pet add-on can be included for new tickets purchased due to "Missed Trains".

Extending the journey

The route may be extended if the terms and conditions of the passenger's ticket allow for this.

On AVE (high-speed), Alvia, Euromed and Intercity trains, the add-in will still be valid for the new route.

On Avant (mid-distance high-speed) and Regional trains (Iberian gauge), the price of the new route must be paid immediately, according to the applicable terms and conditions.

Seat or price option upgrade

The add-on will be valid and no refund will be made to the add-on, regardless of the price option at which the upgrade is made.

Bus travel

Pets are not allowed for passengers on a combined train + bus ticket or on bus services scheduled as a transport alternative.

Integrated tickets

Pet tickets and add-ons are available through the sales system.

Assistance dogs

Assistance dogs are not considered pets, and their admission is regulated by the provisions of "Travellers with disabilities and travellers with reduced mobility".

Boarding control and control during the journey

Passengers shall always show their tickets at the boarding control points or during the journey, alongside their pet's documents, and keep them until the end of the journey.

Inspection/supervision personnel en route shall ensure that all the requirements set out in this standard are met.

Should the transport of animals cause any inconvenience, personnel on board shall look for the most suitable alternative to continue the journey in another location on the train.

On AVE (high-speed), Larga Distancia (Long Distance), Avant (mid-distance high-speed) and Regional trains (Iberian gauge), if a passenger boards the train without a valid transport ticket for their pet, the inspection/supervision personnel en route will correct the situation as follows:

  • On AVE (high-speed), Alvia, Euromed and Intercity services, issuing a ticket en route for the amount corresponding to a pet add-on for the BASIC price option.
  • On Avant and Media Distancia Convencional (Conventional Mid-Distance) services (Iberian gauge), issuing a ticket en route for the General/Base fare in Standard class.

After-sales

The ticket or pet add-on will be reimbursed with the same punctuality commitment associated with the ticket of the passenger travelling with a pet.

 

DOGS WEIGHING UP TO 40 KG TRAVELLING WITHOUT A CARRIER

Available on some AVE (high-speed) trains on the Madrid-Zaragoza-Barcelona, Madrid-Málaga, Madrid-Alicante and Madrid-València lines.

It can be used for dogs of any weight up to 40 kg, also for dogs of less than 10 kg when it is preferred that they travel without a carrier.

The seats allocated for this travel option are limited. A maximum of 2 dogs per train will be allowed, with a maximum of 1 per passenger, regardless of the number of pets of less than 10 kg travelling inside carriers on the train.

Dogs will not be admitted when they are: of potentially dangerous breeds, less than 12 months old, or in heat. They must have the sanitary conditions required by the legislation in force, be correctly identified with a chip, vaccinated and deloused/dewormed against internal and external parasites. It is mandatory to have civil liability insurance for the dog. It must be accompanied by a customer's declaration of responsibility.

The customer must go to the Service Centre at the departure station at least 40 minutes before departure to present the sanitary documentation, hand in or fill out the declaration of responsibility and collect a cover and mat for the seat and the floor, which the customer must put in place at the seat corresponding to the dog.

Owners, at their own expense, must carry a cleaning kit consisting of at least hygienic bags, wipes and disinfectant and anti-odour spray.

When boarding and getting off the train the dog must wear a muzzle (not necessary while on board), and have a non-extendable lead, no longer than 1.5 m, so it can be tied to the footrest or seat. The dog must remain in its assigned place and cannot access the platform or move around the other carriages or cafeteria.

The dog can travel on the floor and on the passenger's lap, but always in the window seat.

As little movement as possible is recommended.

Purchasing add-ons

The transport of dogs weighing up to 40 kg has a fixed price of which must be purchased as a specific add-on. This add-on is not compatible with the other pet add-on

The list of trains in the sales system shows an icon and alternative text for trains that have a Pet Friendly carriage.

The seats allocated for this travel option are limited. The add-on can only be purchased 24 hours before the date of travel at www.renfe.com, provided that the seats assigned by the sale system automatically on the Estándar seat and the Elige price option are available.

The passenger must ask for a ticket with the Elige price option, without the possibility of food and drinks or seat selection, paying the dynamic price applicable at the time of purchase and benefitting from any discounts that may correspond.

Changes

Tickets with an add-on for dogs weighing up to 40 kg are not accepted.

Cancellations

The full ticket and add-on can be cancelled.

Access to Club Lounges

Access with these dogs to Club Lounges is allowed for customers with a Más Renfe Oro (loyalty programme) or Más Renfe Platino card, and for customers with a ticket paid for with a Renfe Operadora card.

Bus travel

Pets are not allowed for passengers on a combined train + bus ticket or on bus services scheduled as a transport alternative.

Assistance dogs

Assistance dogs are not considered pets, and their admission is regulated by the provisions of "Travellers with disabilities and travellers with reduced mobility".

Boarding control and control during the journey 

The passenger must present the tickets and the pet's corresponding documents whenever required by both the staff at stations and the intervention / supervision staff. 

Inspection/supervision personnel en route shall ensure that all the requirements set out in this standard are met. 

Whenever possible, the intervention/supervision personnel on board the train must check all seats to make sure they are in good condition, asking the cleaning team to clean specific areas if needed.

After-sales

Tickets with the add-on for dogs weighing up to 40 kg are not eligible for the automatic reimbursement system.

Unaccompanied Minor Travel Policy

Children under the age of 14 must be accompanied by an adult or use the Unaccompanied Minor Service on AVE (high-speed), Larga Distancia (Long Distance) and Avant (mid-distance high-speed) trains offering this service.

Renfe permits customers between the ages of 6 and 13 (both inclusive) to travel alone without an adult, and they will be supervised by onboard staff during all stages of the journey, from departure to arrival. This service is not available for those who require personalised service.

This service will be provided if the departure and arrival station for the trip are listed at the end of this section.

The unaccompanied minors service is provided for Elige Confort or Premium tickets for travel on Ave (high-speed), Alvia and Euromed trains scheduled to arrive at the arrival station no later than 10 pm that have on board services crew on the requested route and Renfe Service Centre and/or Boarding Control at the minor's departure and arrival stations. This service is not available for Integrated Tickets, combined tickets or other trains with a connection.

No more than 4 seats will be permitted per train.

The specific ticket for the minor shall be purchased by the minor's parents/legal guardian. The child discount of 30% will be applied to the dynamic price in effect at the time of purchase for the price option chosen. This discount does not apply to add-ons.

The children's journey must be made on a single train from departure to arrival and the latest arrival time allowed is 10 pm.

If the ticket option includes a menu, before issuing the ticket, the seller will ask the applicant if he/she wants the special children’s menu or the regular menu. In any case, and at the customer request, information will be given regarding the different special menu options available. Minors with allergies not covered by the menu options will only be given water.

Unaccompanied minors may not purchase products on board without the prior authorisation of the person taking the minor to the train. Likewise, minors who wish to use PlayRenfe (Wi-Fi connectivity platform) must provide an authorisation and a photocopy of the National Identity Document, foreigner ID card or Passport of the mother, father or legal guardian who authorises this.

Sales Channels

This service will be requested when purchasing the ticket at the Ticket Office of the Stations, Telephone Sales, and in-person Travel Agencies, at least 48 hours before the train departure time.

Changes

If the change is made more than 48 hours before the departure of the new train, the unaccompanied minor travel service may be requested provided that the new train meets all the conditions indicated in this standard.

Tickets may be subject to change under the conditions established by the ticket option attribute or add-on purchased. Change fees shall be those inherent to the ticket option or the add-on purchased.

If the ticket being changed included a "special menu", it must be requested again, since the purchase system does not transfer such requests to the new ticket automatically, provided that the deadline for requesting this benefit is met and the train offers this service.

If the change is made less than 48 hours before the departure of the new train, the unaccompanied minor travel service cannot be requested for the new trip. If a "special menu" is requested at the time of purchase, this request cannot be replicated on the new train if the change is made with less time than established for such requests, with the holder receiving a standard menu in its place.

Change of ticket holder

This is allowed, provided that the passenger pays for the amount established for each price option. This does not apply to tickets with Spanish Large Family discounts.

Cancellations

They are subject to the terms and conditions of the type of ticket purchased.

Missed Trains

In the case of missed trains for reasons not attributable to Renfe, the terms and conditions of the special fare for "Missed Trains" corresponding to the ticket purchased shall apply.

A new ticket must be paid for the corresponding amount, according to the price option of the original ticket. The corresponding price difference will also be paid, where appropriate, if the new ticket is of a higher category price option. If the new ticket is of a lower price option than that of the missed train, no difference will be refunded.

Before a new ticket is issued, the passenger must be informed in advance of the conditions of this new ticket, in particular, that it does not include the unaccompanied minor service during the trip.

Passengers who wish to request this service must wait 48 hours to make the trip, as indicated in the applicable terms and conditions to request the service. In addition, a new ticket with the fare code for unaccompanied minors must be purchased

 

Procedures

Arrival of the minor

The minor and the accompanying adult shall make their arrival known 45 minutes before the departure of the train at the Renfe Service Centre. If there is no such centre, they shall contact the ticket offices at the station, where they shall be provided with the "Unaccompanied minor travel" document, which shall be filled in and signed.

The signature of the minor's parent or legal guardian, along with the aforementioned form, shall be considered as authorisation by the parent or legal guardian, or their legal representative when such powers are delegated to a different person, to undertake the trip under the agreed conditions.

Both shall make their presence known at Check-in 15 minutes before the train departs. The adult will remain at this point until the time of departure of the train.

Attached to this document is a summary of the Procedure for the arrival and release of the minor as part of the unaccompanied minor service.

Assistance on board and limitations applicable to the minor

The minor will be assisted during the trip by onboard staff, who will regularly check that the minor remains in their seat, paying particular attention during train stops at intermediate stations and, as applicable, in the event of any incidents or transfers.

Unaccompanied minors may not purchase products on board without the prior authorisation of the person taking the minor to the train.

Likewise, minors who wish to use PlayRenfe (Wi-Fi connectivity platform) must provide an authorisation and a photocopy of the National Identity Document, foreigner ID card or Passport of the mother, father or legal guardian who authorises this.

Summary of the minor arrival and release procedure:

Presentation

The minor and the accompanying adult shall make their arrival known 45 minutes before the departure of the train at the Renfe Service Centre. If there is no such centre, they shall contact the ticket offices at the station.

Authorisation

The "Unaccompanied minors" document must be completed and signed. By signing this document, it shall be considered that the child has been authorised to make the trip.

Arrival of the minor at the departure station, communication to boarding control personnel or supervision/inspection personnel en route

The person responsible for the minor shall hand the child, together with the corresponding form, over to Check-in personnel or supervision/inspection personnel en route, 15 minutes before the departure of the train. They shall be accompanied to their seat and the minor's companion provided with a printed form attesting to this.

The adult will remain at Check-in until the time of departure of the train.

Release of the minor at the arrival station to the person indicated on the form

  • If the minor's arrival station is the train's end station, the supervision/inspection personnel en route will hand over the minor to the person listed on the form, who will sign the corresponding section.
  • If the minor's arrival station is an interim station, the inspection/supervision personnel en route will hand the minor over to Check-in personnel, who will sign the corresponding form. They, in turn, will then be in charge of releasing the minor to the person listed to this end on the form.
  • If, upon the arrival of the train at the minor's destination, a person other than the person listed on the form has been sent to pick them up, they must provide authorisation and the original ID document of the person listed on the form for the minor to be released into their care.
  • If, upon the arrival of the train at the minor's destination, a person other than the person listed on the form has been sent to pick them up without authorisation or the original DNI/NIE/Passport of the person listed on the form, Renfe will inform the person accompanying the minor at the departure station of this circumstance. When authorised by the latter, the person to whom the minor is released shall sign the delivery document, including details of their identification data.

If the person accompanying the minor at the departure station does not authorise the minor's release, or nobody appears to pick up the minor, Renfe shall determines the measures to be adopted, including the authorisation of the minor being placed at the disposal of the competent authorities.

Internal operations shall be carried out pursuant to the provisions of the Specific "Unaccompanied Minor Travel" Procedure, which shall be available at all the offices involved in the process.

 

List of stations where this service is provided:

  • Alacant/Alicante.
  • Albacete Los Llanos.
  • Barcelona Sants (except for Alvia Barcelona-Vigo/A Coruña; Alvia Barcelona-San Sebastián/Bilbao; Alvia Barcelona-Salamanca).
  • Bilbao-Abando (except for Alvia Barcelona-Bilbao).
  • Burgos Rosa Manzano (only AVE [high-speed]).
  • Cadiz.
  • Camp de Tarragona (except for Alvia Barcelona-Vigo/A Coruña; Alvia Barcelona-San Sebastián/Bilbao; Alvia Barcelona-Salamanca).
  • Castelló.
  • Ciudad Real.
  • Cordoba.
  • Cuenca Fernando Zóbel.
  • Figueres Vilafant.
  • Gijón/Xixón.
  • Girona.
  • Granada.
  • Huelva.
  • Huesca.
  • León (except for Alvia: only offered on AVE (high-speed) trains).
  • Lleida–Pirineus (except for Alvia Barcelona-Vigo/A Coruña; Alvia Barcelona-San Sebastián/Bilbao; Alvia Barcelona-Salamanca).
  • Madrid–Chamartín Clara Campoamor (except for Alvia Madrid-Irún/Hendaya; Alvia Madrid-A Coruña Ferrol, Alvia Madrid-Pontevedra, Alvia Madrid-Vigo and Alvia Madrid-Salamanca; Alvia Madrid-Badajoz).
  • Madrid-Puerta de Atocha (except for Madrid-Atocha Cercanías).
  • Málaga María Zambrano.
  • Murcia del Carmen (only offered on AVE —high-speed— trains).
  • Ourense/Orense (except for Alvia: only offered on AVE (high-speed) trains).
  • Pamplona (except for Alvia Barcelona-Vigo/A Coruña; Alvia Barcelona-San Sebastián; Alvia Barcelona-Salamanca).
  • Puertollano.
  • Requena–Utiel.
  • Santander.
  • Seville Santa Justa.
  • Valencia Joaquín Sorolla.
  • Valladolid Campo Grande (except for Alvia Barcelona-Salamanca and Alvia Madrid-Irún/Hendaya).
  • Zaragoza–Delicias (except for Alvia Barcelona-Vigo/A Coruña; Alvia Barcelona-San Sebastián/Bilbao, Alvia Barcelona-Salamanca).

Remember...

The exceptions refer to both travel directions.

Available for AVE and Euromed services, in Standard seats, with Basic and Elige price options.

Choosing a seat the Silent Carriage entails no additional cost for the passenger.

Sales Channels:

www.renfe.com, Ticket offices at stations, Travel Agencies in person and the Renfe app.

The following are not available in the Silent Carriage:

  • Free Child Ticket Fare
  • Child Fare
  • Group Fare
  • Pet Fare

Conditions:

  • Mobile phone conversations are not permitted.
  • No public address messages will be issued, with the exception of emergency messages. Travel information will be provided via the video screens and information leaflet.
  • Headphones must be worn to listen to audio/video and always at volumes that do not disturb other passengers.
  • Information on stops will be provided by the train's staff. As a general rule, silence must be maintained at all times.
  • All electronic devices must be switched to silent mode.
  • In order to maintain a relaxed atmosphere, the intensity of the lighting will be lowered, whenever this is possible. In addition to an adequate temperature being maintained.
  • Silence should be observed and we thus ask that passengers speak softly and refrain from engaging long conversations.

Food and drinks:

  • Food and drinks are provided on board, purchased as an add-on.
  • The mobile bar service is not available.

 

The Club Lounges are reserved spaces operated by land personnel, providing customers with a full range of services to make their stay at our stations more pleasant.

Scope of use

Services:

AVE (high-speed), AVE (high-speed) International (only for trips within Spain), Alvia, Euromed, Intercity, AVLO, Avant (mid-distance high-speed), Regional trains and Luxury Tourist Trains.

Stations:

  • Alacant/Alicante Terminal
  • Albacete los Llanos
  • Barcelona Sants
  • Camp de Tarragona
  • Girona
  • Lleida Pirineus
  • Madrid-Chamartín Clara Campoamor
  • Madrid Puerta de Atocha
  • Málaga Maria Zambrano
  • Seville Santa Justa
  • Valencia Joaquín Sorolla
  • Valladolid Campo Grande
  • Zaragoza Delicias

Supporting documents that provide access to the Club Lounges.

  • Individual or group transport ticket featuring the PREMIUM price option.
  • A valid Más Renfe Plata (4 accesses per year), Más Renfe Oro or Más Renfe Platino card, with a ticket for travel on AVE (high-speed), Alvia, Euromed or Intercity at any price and discount option. The Más Renfe (loyalty programme) card number must also be printed on the ticket. If this is not the case, it is necessary by the staff in charge to always verify the Más Renfe card number and the customer's identity. Tickets paid using points can enjoy this benefit.
  • Valid Más Renfe Oro and Más Renfe Platino cards with an AVLO ticket. The Más Renfe Oro (loyalty programme) card number must be printed on the ticket. If this is not the case, it is necessary by the staff in charge to always verify the Más Renfe card number and the customer's identity.
  • Valid Más Renfe Platino card with an Avant (mid-distance high-speed) ticket for any fare. The Más Renfe (loyalty programme) card number must be printed on the ticket. If this is not the case, it is necessary by the staff in charge to always verify the Más Renfe card number and the customer's identity. Tickets paid using points can enjoy this benefit.
  • Renfe-Operadora card, with a ticket purchased using the card for AVE, Alvia, Euromed, Intercity, Avant or Regional travel, involving any price, class and fare option.
  • Luxury Tourist Train customers.
  • Customers with a Renfe-Iberia intermodal ticket in any type of seat and whose holder is also a holder of a Más Renfe Plata (4 times per year), Más Renfe Oro or Más Renfe Platino card. To access the lounge, you will be required to accredit yourself as an intermodal customer and present your Más Renfe loyalty document.

Access limits

Club Lounge access will be subject to the opening and closing times established for each of them.
Renfe reserves the right to permanently or temporarily suspend access to the Club lounges for security reasons, construction works, they are at full capacity, business criteria or other causes of force majeure. This suspension shall not give rise to any compensation or the obligation to provide an alternative service.

Period of use

The Club Lounges may only be used at the departure station, only on the date indicated on the ticket and from 2 hours before train departure. However, the station access times and the times for accessing its different areas, as established by Renfe or Adif, will be respected.

Companions

Companions shall not be allowed, with the exception of the following:

  • Minors travelling as part of the unaccompanied minors travel service.
  • People with reduced mobility.
  • Customers with a Más Renfe Oro or Más Renfe Platino card and a ticket providing them access to the Club Lounge.

In these cases, the companion will be allowed to access the Club Lounge. Companions of loyalty programme card holders must have a valid travel ticket for the same train and date as the holder obtaining access.

Luggage trolleys

Luggage trolleys are not allowed inside the Club Lounges.

Luggage and personal belongings

There is no left luggage service or storage service for luggage and personal belongings in the Club Lounges. Such items remain under the custody and responsibility of the customer and shall only be permitted in the Club Lounge while the passenger remains present.

The luggage shall be deposited in the locations designated for this purpose.

Pets

Pets are allowed to access the Club Lounge under the same conditions as those established in the Special Fare that regulates their transport.

Drinks and press

Only products sold in Club Lounges may be consumed in them.

Daily press, magazines and/or books, in addition to products obtained from the cafeteria buffet service, are to be exclusively used or consumed inside the Club Lounge.

 

All Club Lounges shall have a Complaint Form/Book available to customers.

Terms and conditions for use and access to the digital press service.

The number of publications and time allowed to access the digital press service depend on the type of ticket purchased, membership of Más Renfe (loyalty programme) and access through PlayRenfe.

Publications. Number of publications that can be downloaded or read.

Expiry: Time during which the user will be granted access to the platform after accessing by clicking on the link provided.

 

Not a member of Más Renfe (loyalty programme).

  • Ticket: Básico or Elige.
    • Publications: 5
    • Expiry: 48 hours

Más Renfe (loyalty programme) Básica.

  • Ticket: Básico or Elige.
    • Publications: 10
    • Expiry: 48 hours

Más Renfe Plata and Oro (loyalty programmes).

  • Ticket: Confort or Premium.
    • Publications: No limit
    • Expiry: 72 hours

Más Renfe Platino (loyalty programme).

  • Ticket: All.
    • Publications: No limit
    • Expiry: 10 days

Through the PlayRenfe service.

  • Ticket: All.
    • Publications: 10
    • Expiry: Time on board

 

AVLO NAME TICKET  

All tickets are named, with the passenger's name printed on the ticket, so it is mandatory to enter the personal details requested at the time of purchase. Renfe Viajeros (Renfe Passengers) may request identification from passengers, in the form of a valid ID card with a photograph (national ID card, driver's licence, residence card, passport; a family record book is accepted for minors under the age of 14).

The passenger cannot be changed after the ticket has been purchased.

CLASSES AND SEATS

The AVLO product is offered in Básica class, standard seats and with assigned seating.

ROUTES

High-demand routes are solely offered in high-speed infrastructures.

FARE RANGE

The only fares offered on AVLO services are those published herein. The fare range is based on a single Fare, called the Basic fare.

As a general rule, the advance sale period is 12 months, although for certain trains and periods the advance sale period may be modified.

  • Dynamic fare management offers different prices, according to the route and advanced purchases.
  • The sales system always shows the best available price.
  • Discounts will be made to members of Spanish large families, in accordance with the applicable commercial regulations.

FARES

Basic.

  • Adult .
  • Conditions: Over 14 years of age and under 14 years of age when there are over two of them per adult.
  • Price. Dynamic price management.
  • Child (< 14 years).
  • Conditions: Listed in the "CHILDREN'S TRAVEL" section.
  • Price. Permanent.

Spanish Large Family.

The discount will be given only at the time of purchase.

  • General Category Discount: 20%
  • Special Category Discount: 50%

DYNAMIC PRICES

The prices proposed by the sales system are defined through a dynamic system and will offer the best available price at any given time for the requested fare.

SALES CHANNELS

It is mandatory to book and issue tickets up to 30 minutes before the departure of the train from the departure station shown on the ticket through the following sales channels:

  • www.avlorenfe.com
  • www.renfe.com
  • Renfe App
  • Ticket offices
  • Phone sales
  • Travel Agencies in person, "Renfe Agencies"
  • Virtual Travel Agencies, including Post Offices
  • Self-service machines (without add-ons)
  • Sale en route (SerTren), for ticket validations and luggage add-ons.

ADMINISTRATION FEES

The following administration fees are applied depending on the sale channel:

Ticket offices 5.5%

Self-service Machines 3.5%

Onboard sales 3.5 %

Phone sales 3.5%

www.avlorenfe.com 0 %

www.renfe.com 0 %

On-site and virtual travel agencies Fixed for each agency or office, they must issue the corresponding invoice separately.

TICKET FORMAT

Tickets in the following formats will be deemed valid for travel on these trains:

  • Ticket in ATB format
  • Tickets in PDF format (hard copies and PDF files stored on smartphones or other devices)
  • Tickets in Passbook/PassWallet format
  • Tickets issued on thermal paper by SerTren terminals.

 

CHILDREN'S TRAVEL

All children under the age of 14 travel in their seat and must purchase a ticket.

With a maximum of two children under 14 per adult traveller aged 18 and over, a child ticket is offered at a fixed price of €5.

When an adult travels with more than two children under 14 years of age, the third and subsequent children must pay a Basic fare ticket at the corresponding dynamic price at the time of purchase.

In any case, their parents or guardians will be responsible for minors under the age of 18 travelling with them.

AVLO does not offer the unaccompanied children travel service..

 

PASSENGERS WITH DISABILITIES OR REDUCED MOBILITY

Spaces for passengers travelling in their own wheelchair

The train has two H spaces, which are found in carriage 7, spaces 11H and 12H. Passengers travel in their own wheelchair on these seats.

These seats and the assistance service can be requested for people with disabilities or reduced mobility when buying tickets, as well as at the Service Centres at stations up to 30 minutes before the train departs.

Assistance for other passengers

People with disabilities (visual, auditory, cognitive, deaf and blind) or with reduced mobility (person pushing a pushchair, pregnant women, people with a reduced movement capacity in their upper/lower limbs, seniors who need assistance to travel, etc.), who travel in a regular seat (not an H space), can ask for the assistance service for people with disabilities or reduced mobility at the time of purchase, as well as at the Station Service Centres and up to 30 minutes before the train departs.

 

CANCELLING OR CHANGING TICKETS 

Cancellation will be allowed in the case of errors, free of charge, within 2 hours of purchase, with a limit of up to 30 minutes before the departure of the train from the departure station shown on the ticket.

After this period, the ticket can only be changed or cancelled if the "Change or Cancellation" add-on has been purchased. 

This add-on is available for purchase, exclusively at the time of purchase of the ticket, and cannot be added later on. 

Tickets for minors under the age of 14 at a fixed price can also be associated with the add-on, in this case, free of charge.

When purchasing this add-on, the passenger is entitled to the following, up to 30 minutes before the departure time of the train from the departure station shown on the ticket:

  • Cancel the ticket, or
  • make a change to the ticket: train and date.

Characteristics of the ticket cancellation option:

When a ticket is cancelled, the sales system will refund 100% of the amount charged, except for the amount of the "Change or Cancellation" add-on. No single add-ons can be cancelled.

Tickets without the "Change or Cancellation" add-on can also be cancelled but are non-refundable.

Characteristics of the ticket change option:

The Change option allows you to make a change to your ticket: train and date. You cannot change the ticket holder, departure or destination.

  • Change to a higher-priced ticket:
  • The difference between the amount of the original ticket will be refunded, except for the amount associated with the Change or Cancellation add-on, and the amount of the new ticket.
  • Change to a lower-priced ticket:
  • The difference between the amount of the original ticket will be refunded, except for the amount associated with the Change or Cancellation add-on, and the amount of the new ticket.

When changing the ticket, the passenger can purchase the add-ons needed for the new trip, including a new "Change or Cancellation" add-on.

TICKET CANCELLATION OR CHANGE ADD-ON.

Price: Every time the add-on is purchased, 8 euros.

 

SEAT SELECTION

When choosing the seat selection add-on, an image of the train will pop-up in the sales system after the passenger has selected the payment method, in which the passenger can select the seat. 

When the seat selection add-on has not been purchased, the assigned seats will be displayed on an image with the carriages at the end of the purchase.

50% of the seats will be backward facing (facing the back of the train) and trains may be operated in single or dual sets.

SEAT SELECTION ADD-ON

Price per journey and passenger, 8 euros

 

LUGGAGE  

*Notice: For safety reasons, from 12 December 2023 onwards, passengers will not be allowed to board the train with electric scooters, unicycles or similar vehicles. This does not apply to vehicles for people with reduced mobility, or to electric bicycles.

Luggage includes bags, handbags, computer briefcases, folded child seats and pushchairs, as well as kick scooters (non-electric) and urban bikes folded inside their carrying case or bag.

Free hand luggage included in the ticket

  • 1 handbag or rucksack, subject to the following size limitations: 36x27x25 cm and,
  • 1 suitcase, subject to the following size limitations: 55x35x25 cm.

In addition to the items described above, passengers with a child's ticket may travel with folded child seats and pushchairs, a maximum of one for each child's ticket.

Additional luggage

Additional larger-sized luggage per passenger is allowed, at the single price established, provided that the maximum dimensions of the luggage are 85x60x35 cm, or with dimensions that do not exceed 180 cm when all three are added.

This option has a limit of 100 additional pieces of luggage for each single item (200 for double tickets). The additional spaces for luggage will be distributed on a first-come, first-served basis, until the available spaces are used. The storage space is not allocated to the luggage of each passenger, so it may be stored in a place different to that where the passenger is seated.

The following are accepted as additional luggage:

  • Suitcases that do not exceed the dimensions are accepted as additional luggage.
  • Kick scooters (non-electric) and urban bicycles, folded inside their cover or bag, which do not exceed the dimensions of 85x60x35 cm, or with dimensions that do not exceed 180 cm when all three are added.

Additional luggage add-on prices

ADDITIONAL LUGGAGE ADD-ON

  • When purchasing the ticket: €10
  • After the ticket is purchased, through the sales channels, up to 30 minutes before the departure of the train: €15
  • In the last 30 minutes before your train departs, you can add extra luggage at the boarding control point: €30

By adding the additional luggage add-on after the ticket is purchased, the sales system will generate a ticket with the same locator that includes the add-on.

By purchasing this add-on, luggage is not considered as "checked luggage", so Renfe will cover any damage or loss that may be suffered in the terms set out in the General Terms and Conditions of Transport Contracts for liability for unchecked luggage.

 

PETS

Passengers must purchase the corresponding add-on to travel with their pet at the time of purchase of the ticket or later on.

One pet per passenger is allowed. The following pets are allowed: dogs, cats, ferrets, birds (not farmyard animals), guinea pigs, hamsters and rabbits.

The maximum weight of the pet must not exceed 10 kg and the pet must travel inside the cage, carrier or other enclosed system during the train, without occupying a seat, at the passenger's feet or on the passenger's lap.

The maximum dimensions of the carrier must not exceed 60 x 35 x 35 cm, and the carrier must feature a device that allows waste to be removed.

Pets must be under the control of the person travelling with them at all times during the trip. Likewise, this person must make sure that the necessary hygienic-sanitary and safety conditions are met, and must carry all mandatory documents during the trip, in compliance with the current legislation. These documents should include a civil liability insurance policy for damages to third parties, which covers the persons responsible for the animal and which is mandatory for dog owners from 29 September 2023.

PET ADD-ON

Price per journey and pet: €10

 

ON-BOARD AND LAND SERVICES

AVLO can offer the following On-board services:

  • Vending machine service with hot and cold drinks and snacks. Optional, according to type of train.
  • Trolley service. Optional, according to the type of train.
  • Power sockets on seat to charge smartphones and computers
  • PlayRenfe service, connectivity, content and on-demand digital services on the customer’s own device
  • On-board assistance

AVLO offers the following Ground Services:

  • Access to the Club Rooms with valid Más Renfe Oro and Más Renfe Platino cards, with the Más Renfe (loyalty programme)card number printed on the AVLO ticket, pursuant to the conditions established for the Club Lounges.
  • Assistance service for people with disabilities or reduced mobility.
  • Train boarding control
  • The train will start to be boarded at least 30 minutes before the departure time and ends 2 minutes before the train departure time.
    Passengers are advised to show up at least 30 minutes prior to departure of the train.
  • Service in Customer Care Services
  • Service at Last Minute Posts

PLAYRENFE

The PlayRenfe service is adapted to the features of the AVLO product, offering this service during the journey on the customer's own device.

Users can enjoy the following through the PlayRenfe AVLO contents portal:

  • Adapted content offering.
  • Unlimited bandwidth.
  • No more than 3 devices per user

Users will directly access the login portal to be authenticated in the PlayRenfe application. They will have three ways of accessing PlayRenfe: through their Ticket number, through their email or Renfe + Card or through the Promotional Code.

BOARDING CONTROL ON THE TRAIN OR EN ROUTE 

Staff in charge of checking the tickets may request identification from passengers to identify them as the holder of the ticket, requesting valid ID documents with a photograph (national ID card, driver's licence, residence card, passport; a family record book is accepted for minors under the age of 14) at the boarding control point, when boarding the train, en route or before leaving the destination station. 

The passenger will also be asked to present the ticket when requested by such staff, on any authorised format, in addition to the supporting documents for obtaining any discounts that may have been applied.

 

MISSING OR ALIGHTING THE TRAIN

Passengers must board the train at the departure station of the journey shown on the ticket. If the seat is not occupied at the station of origin, Renfe Viajeros may make use of the available seat, and the customer will not be entitled to any refund.

If the passenger travelling chooses to interrupt the trip at an intermediate station, the passenger will not be entitled to a refund of the remaining journey and the ticket will be voided.

 

EXTENDING THE JOURNEY

A new ticket may be issued after communicating this to the route intervention/supervision staff and provided that there are seats available; the ticket will be charged at the maximum price of the Basic fare for the new journey.

 

PASSENGERS WITH AN INVALID TICKET

Tickets are NOT VALID if:

  • The supporting documents of obtaining the discounts that may have been applied are not provided (Spanish Large Family, Children, railway fare, official body discount).
  • The passenger's identity and the passenger's details on the ticket are not the same.

In these cases, the staff responsible for checking tickets will regulate the situation as follows:

  • Spanish Large Family, railway fare, official body discount: will be required to pay the amount corresponding to the discount or allowance made on the ticket.
  • Child, will be required to pay for the difference between the amount of the Basic fare paid and the amount corresponding to the price of an adult ticket.
  • Passenger's identity, will be required to pay for a ticket at the maximum Basic fare corresponding to the entire train route.

PASSENGERS WITHOUT A TICKET

If the passenger does not have a ticket or continues to travel further on the route, after the destination shown on the ticket, the passenger will be asked to pay twice the amount of the maximum Basic fare of the corresponding journey.

CANCELLING THE JOURNEY

The passenger affected by the cancellation will be entitled to the following, under the terms established in the General Terms and Conditions of Transport Contracts of Renfe Viajeros (Renfe Passengers):

  • change of the ticket for another AVLO train, free of charge
  • change of the ticket for another AVLO train, to travel on a different date, free of charge
  • refund of the price paid for the trip, including all add-ons
  • other travel alternatives, based on availability

In the case of train journeys cancelled due to a strike or other incidents, the amount of unused tickets will be refunded to the passenger before the departure of the train, including add-ons, directly through the sales channel through which the ticket was issued.

If the service is interrupted or cancelled, then if the customer chooses to travel by alternative road transport, 15% of the ticket price will be reimbursed.

COMPENSATIONS FOR DELAY AT DESTINATION

The following percentage of the total amount of the ticket paid by the customer shall be paid if compensation is paid for delay at destination.

  • At least 60 minutes: 50% reimbursement
  • Over 90 minutes: 100% reimbursement

COMPENSATION FOR DEFICIENCIES IN ON-BOARD SERVICES

If there is any complaint about a deficiency in the on-board service, an attempt will be made to resolve it immediately or the passenger will be placed in another seat.

If the incident cannot be resolved, even with a change of seat, and a complaint is made, the customer shall be compensated for the full amount of the ticket they have paid for as follows:

  • Air conditioning deficiencies:
  • Unrepaired failure during the customer’s journey: 100%
  • Intermittent or repaired failures during customer's journey: 50%
  • No toilets:
  • Lack of all composting toilets during the customer’s trip: 100%

COMPENSATION FOR BREACHES OF PURCHASED ADD-ONS

When the service offered in add-ons cannot be provided, the amount of the corresponding add-on will be refunded.

 

COMPENSATION PAYMENTS

Compensation, except for breaches in purchased add-ons, may be made effective 24 hours after arrival of the passenger at destination, through the automatic compensation system.

Compensations will be paid within a period of three months from the date of the trip during which the incidents occurred.

Compensations may be accumulated, but they cannot exceed 100% of the ticket price, including add-ons.

Amounts arising from indemnities and compensations claimed under the automatic indemnity system shall be paid by using the same form of payment as that used at the time of purchase.

CUSTOMER WRITTEN OR PHONE COMPLAINTS

Passengers may submit their claims and complaints to Renfe using the following:

  • Complaints Book
  • Official complaint forms on board the train and at Renfe Service Centres.
  • Customer service form on www.renfe.com
  • Customer service form on www.avlorenfe.com (AVLO website)
  • Line 900 for incidents and complaints.

GUARANTEED CONNECTION

The connection of an AVLO train with another service is only guaranteed when it is part of at least one of the journeys of an Integrated Ticket.

 

LOYALTY PROGRAMME

AVLO tickets are included in Más Renfe (loyalty programme) and allow holders to earn points when they purchase an AVLO service.

Payment with points is not allowed on AVLO trains, neither for individual tickets nor for return tickets with another product that does allow it.

OTHER CONDITIONS

This regulation does not include what is stipulated in the General Terms and Conditions of Transport Contracts of Renfe Viajeros (Renfe Passengers).

 

AVE (high-speed) International Spain-France  

This regulation refers to the marketing terms and conditions of Spanish domestic routes, international routes and French domestic routes of the Barcelona-Lyon and Madrid-Barcelona-Marseille trains.

Renfe international trains are governed by the Renfe Viajeros (Renfe Passengers) General Terms and Conditions of Transport, unless otherwise specified in these regulations.

The terms and conditions listed in this section are valid for any point of departure and arrival. When the point of departure and arrival is a Spanish station, AVE (high-speed) terms and conditions and fares apply.

Price options

Both for routes within Spain and for routes inside French and internationally, the price is based on the current Marketing of AVE and Larga Distancia (long distance high-speed) trains. It is based on dynamic pricing, with offers of price options depending on the type of seat that allow the possibility of completing the journey with value-added services, free or paid, called add-ons.

  • BASIC option: STANDARD seat type. No possibility of change and no refund obtained for cancellation.
  • ELIGE option: more flexible conditions for changes and cancellations. There are two types: ELIGE and ELIGE CONFORT.
  • PREMIUM option: with better conditions for changes and cancellations. Most of the services are included in the price, including food and drinks at the passenger's seat. The PRÉMIUM option is only available for departures and arrivals within Spain.

Documentation

The passenger must comply with the administrative formalities that each state requires for travelling within its territory.

If these requirements are not met, the passenger may be denied access to the train and will not be entitled to a full refund of their ticket, with the cancellation conditions corresponding to the price and fare option used being applied.

In the case of AVE (high-speed) International, minors under the age of 18 who wish to travel abroad must provide the necessary documents, in accordance with the provisions of the Ministry of the Interior.

Named ticket

The tickets carry the passenger's name and surname and the partially asterisked numbers of the special status accreditation document (Spanish Large Family, Tarjeta Dorada card, Tarjeta Más Renfe (loyalty programme) card, etc.), so it is mandatory to enter the personal data requested at the time of purchase.

Renfe Viajeros (Renfe Passengers) may request customers to show identification in the form of the document provided at the time of purchase. This must be a valid identification document with a photograph, such as the Spanish National Identity Document, French Carte national d'Identité, driving licence, residence card, passport, etc. For children under 14 years of age, a passport, Spanish family record book, French Livret de famille or similar document is accepted.

Once the ticket has been purchased, it is possible to change its holder through the "Change of Holder" function, if permitted and at the price established for this operation for each price option.

Grupos

  • Groups of 10 to 25 people: Group tickets sold directly, whether seats have been reserved in advance or not, subject to no more limitations, in terms of purchase in advance, than those established in general for each channel and sales system. An 8% discount on the dynamic price in force at the time of purchase for the chosen price option.
  • Groups of more than 25 people: At least 48 hours in advance. The discount conditions will be determined at all times by the Groups Department via the email grupos@renfe.es. Also for special cases of groups of 10 to 25. No premium pricing option or add-ons offered.

Children

Regardless of their age, all children must have a ticket valid for travel.

  • National trips across Spain: passengers under the age of 14 must travel accompanied by an adult, i.e., a person who is at least 14 years old. Tickets shall not be sold to unaccompanied minors under the age of 14, regardless of whether a child fare or an adult fare is selected.
  • National trips across France: it is mandatory for minors up to the age of 11 (inclusive) to travel accompanied. Children aged 12 and above may travel alone. Children aged 12 or above travelling alone must purchase an adult ticket.
  • International trips: minors aged 13 and below must travel accompanied. From the age of 14, they can travel alone. In addition to the ID documents required to cross the border, they must provide a specific legal document that allows minors to travel abroad.

Children under 4 can be issued a "Free child ticket" for travel, always sharing a seat. A maximum one child with free ticket for each accompanying passenger with the corresponding paid ticket.

The discount for children aged 13 and below travelling accompanied and occupying a seat is 40% on the dynamic price in force at the time of purchase for the chosen price option. This discount does not apply to add-ons.

AVE (high-speed) trains travelling between Spain and France do not offer the unaccompanied minors service.

Youth Card for people under 26 years old

For people under 26 years of age, if they hold one of the valid documents described in this section, a 5% discount will be made on the dynamic price in force at the time of purchase for the chosen price option. This discount does not apply to add-ons.

  • Youth Card issued by any of the autonomous regions of Spain in paper or virtual format.
  • Youth Card associated with a bank cards, issued by collaborating Spanish financial institutions
  • European Youth Card, Youth Card issued abroad in countries associated with the EYCA (European Youth Card Association)
  • International Student Identity Card (ISIC)
  • GO 25 International Youth Travel Card (IYTC) administered by the International Student Travel Confederation (ISTC) and recognised by UNESCO as a document for youth mobility.

When requested, one of the above-mentioned documents must be presented, together with a document for proof of age (Spanish national ID card, French carte national d ́identité, passport, etc.).

Más Renfe Joven

This card can be obtained by people aged 14 to 25 at the date of its purchase or renewal. They will enjoy its advantages for one year, even if they reach the age of 26 during the Más Renfe Joven card's period of validity.

A discount of 30% on the dynamic price in force at the time of purchase for the chosen price option. This discount does not apply to add-ons.

Tarjeta Dorada Card

This named, non-transferable card can be acquired by people over 60 years of age or people with significant disabilities, as regulated for the "Tarjeta Dorada" card. The Tarjeta Dorada must always be accompanied by the corresponding ticket. Persons with a disability equal to or greater than 65% can be accompanied by another person, who will pay the same price and have the same travel conditions as the cardholder by purchasing the Tarjeta Dorada and choosing the "with companion" option.

A 25% discount on the dynamic price in force at the time of purchase for the chosen price option.

 

Assistance for people with disabilities or reduced mobility

People with a disability equal to or greater than 65% (with certificate, disability card or accreditation document issued by the relevant Spanish regional or state body) can be accompanied by a person under the same economic and travel conditions as the person acquiring the Tarjeta Dorada of type "with companion". The accompanying passenger must always travel in the same class as the person being accompanied.

Guide dogs, assistance dogs and dogs accompanying people with diabetic and epileptic disorders may accompany their owner free of charge. These dogs must be duly recognised in accordance with the provisions for "Passengers with disabilities and passengers with reduced mobility".

A customer requesting any type of assistance must go to the Assistance Centre at least 30 minutes before the time of departure at the departure station.

Places for customers travelling in wheelchairs

Customers using a folding wheelchair who want to transfer to a seat can travel in any regular seat by requesting assistance at the time of booking or by calling the Renfe Assistance Service telephone on +34 912 140 505 or, from France, telephone 0800902725.

Reservation of H spaces for customers travelling in their own wheelchair

The sales system allows these places to be acquired 24 hours before the train's departure. The fare applied will be that of a standard seat with Basic and Choose price options.

It is essential to provide the passenger's telephone number and name since, on acquiring these spaces (H) spaces, a request for assistance is automatically created.

To request an H space with an accompanying passenger, a request for 2 places must be made. In this way, the system will assign the accompanying passenger the closest seat to the H space.

Assistance for other passengers with a disability or reduced mobility

People with disabilities or reduced mobility who travel in a regular seat (not in an H space) can request assistance in the sales system or by calling the Renfe Assistance Service telephone on +34 912 140 505, or from France on telephone 0800902725. The service is free.

The request must be made 24 hours in advance of the departure time from the departure station.

Pets

The following pets can travel on trains: dogs, cats, ferrets and birds (not poultry). The weight of the animal cannot exceed 10 kg and all animals must be carried in a cage or similar carrying system that does not exceed the dimensions of 60x35x35 cm and which allows the animal waste to be contained and removed.

Only one animal per passenger is allowed and it is necessary to acquire a pet add-on and for the pet not to occupy a seat.

The passenger must have the necessary documentation during the journey in accordance with current legislation.

For compensation for delay, the same compensation will be applied to the pet add-on as to the passenger's ticket.

Luggage

Handbags, suitcases, travel bags and rucksacks are accepted as luggage as long as there are not more than 3 pieces and they do not exceed 290 cm or exceed the dimensions of 85 x 55 x 35 cm. The total weight of the 3 items must be less than 25 kg.

The following items are also accepted as hand luggage when they do not exceed 46 cm x 70 cm and weigh less than or equal to 25 kg:

  • Skis, push-chairs and golf bags
  • Surfboard not exceeding 1.20 m x 0.90 m
  • Wheelchairs

For routes with departure or arrival in France, luggage must have a visible label with the passenger's name and surname.

Carrying bicycles

Only disassembled or folded bicycles contained in a cover with maximum dimensions of 120x90 cm will be allowed to be transported, as if they were ordinary luggage. This service is free, but requires the corresponding add-on to be acquired.

Spanish large families

Spanish Large Family members with the corresponding Spanish state or regional accreditation document may benefit from the discounts, according to category, established by current legislation for routes with departure and arrival within Spain.

The discount will be made solely at the time of purchasing tickets, with the following percentages being applied:

  • 20% off for Spanish Large Family members in the general category.
  • 50% off for Spanish Large Family members in the special category.

These discounts will be given according to the dynamic price, but will not be applied to the add-ons or price of food and drinks included in the Prémium option (only when departure and arrival is within Spain). When the ticket price is less than the price of food and drinks, the ticket amount will be fully associated with the price of the trip.

These discounts can be used in conjunction with any other, except for those products/services/offers that specify otherwise in their commercial terms and conditions.

Validation of Interrail and Eurail passes

These international passes are accepted for all departure and arrival points, the holder paying a fixed supplement depending on the price option chosen for travel. This will be paid regardless of the class of the pass. Therefore, no other amount should to be paid for upgrades, adjustments, etc.

The Elige, Elige Confort and Prémium options will be offered (only for departure and arrival within Spain).

Sales channels

  • For all routes: Ticket offices at stations, www.renfe.com, physical and online travel agencies, and telephone sales - Renfe Contigo 91 232 03 20.
  • Routes only within Spain: Renfe app and multiproduct self-service machines at stations. Other railway networks (Hermes).

On-board sales are only permitted when the customer boards at a station without ticket sales or at a station with ticket sales temporarily unavailable.

Loyalty

The purchase of tickets for these trains earns points and they can also be paid for with points.

 

Changes and Cancellations

Change of holder of a named ticket

The passenger's personal data may be changed (national ID card number or identification document, name, surname, etc.) once subject to a variable fee depending on the price option chosen, as part of a specific change of holder process. The change of holder does not accept fare, train or schedule changes.

The change operation that allows the passenger to change train and date does cover changes to the ticket holder.

Changes

Tickets may be changed, except when some limitation applies to the ticket under the conditions of the price option or Special Fare.

Issuing the new ticket does not carry an administration fee; only the corresponding change fee has to be paid.

For changes to a cheaper ticket, the face value of the resulting ticket will be the same as the face value of the original ticket, with no refund owed to the customer.

For changes to a higher-priced ticket, the face value of the resulting ticket will be actual value of the new ticket.

Add-ons to improve change conditions can only be acquired at the time of purchase of the ticket, and cannot be included later. On purchasing one of these add-ons, customers have the option, within the deadlines established in each sales channel for these transactions, to change the train and date on their ticket under the change conditions associated with the type of add-on.

Add-ons to improve change conditions are inherited by the new ticket generated as part of the change. The value of the add-on in the original ticket is not refunded, rather it is consumed and the add-on is inherited by the new ticket at no cost.

Add-ons to improve change conditions do not include name changes for tickets.

The specific features of add-ons are as follows:

Add-on "Unlimited free changes"

  • Unlimited number of changes.
  • Always free from change fees, simply pay the difference in price.
  • For changes to a cheaper ticket, the face value of the resulting ticket will be the same as the face value of the original ticket, with no refund owed to the customer.
  • Changes to Basic tickets are not permitted.

"Puente AVE Changes" add-on (only for departure and arrival within Spain)

  • When on the same day of the trip, up to 30 minutes before the departure of the new train.
  • Always free from change fees and without any difference in price (whether higher or lower).
  • The face value of the new ticket always maintains the face value of the original ticket.
  • Changes to Basic tickets are not permitted.
  • Elige tickets can be changed for another Elige ticket.
  • An Elige Confort ticket can be changed for another Elige Confort ticket.
  • The add-on is not available when the purchase is made on the same day of the trip.

"Pack Superflex" add-on (only for departure and arrival within Spain)

  • Unlimited number of changes.
  • Always free from change fees.
  • Changes to a train departing on the same day of the trip, up to 30 minutes before the departure of the new train, without any difference in price (either higher or lower). In this case, the face value of the new ticket always maintains the face value of the original ticket.
  • For changes to a train departing on a different day, or less than 30 minutes before the departure of the new train, the passenger will be required to pay the difference to the higher price. In this case, for changes to a cheaper ticket, the face value of the resulting ticket will be the same as the face value of the original ticket, with no refund owed to the customer.
  • Changes to Basic tickets are not permitted.

Cancellation and refund of tickets issued through Renfe channels

In general, any ticket may be cancelled within the validity period, according to the provisions and deadlines established for each sales channel, unless specific limits are established in the terms and conditions of the price option or Special Fare to which the ticket is subject.

Tickets may only be cancelled when the selected price option includes this feature, or the add-on to improve cancellation conditions has been purchased, except for those fares that are expressly indicated.

During cancellation, the sale system will return the fare minus the percentage of the cancellation fee corresponding to the price option or add-on purchased.

Add-ons for improving cancellation conditions are available for purchase, exclusively at the time of purchase of the ticket, and cannot be added later. When purchasing this add-on, the passenger has the option, within the deadlines established in each sales channel for these transactions, to cancel the ticket subject to the cancellation conditions defined for the type of add-on.

When a ticket is cancelled, all of the associated add-ons are also cancelled, even if these have been purchased after the purchase of the ticket.

No refund will be made on the amount of the add-ons for improving cancellation conditions, while 100% of the amount of the other add-ons will be refunded.

Add-ons cannot be cancelled independently. The particular characteristics of the add-ons are as follows:

"Refund" add-on

  • A refund is offered of 100% of the amount paid, with the exception of the price paid to improve the cancellation conditions, when the passenger cancels up to 7 calendar days before the departure of the train.
  • If the ticket is cancelled during the final 7 calendar days, and until the deadline established for each sales channel, 95% is refunded after deducting the price of the add-on to improve the cancellation conditions.

"Pack Superflex" add-on (only for departure and arrival within Spain)

  • A refund is offered of 100% of the amount paid, with the exception of the price paid to improve the cancellation conditions, when the passenger cancels up to 7 calendar days before the departure of the train.
  • If the ticket is cancelled during the final 7 calendar days, and until the deadline established for each sales channel, 95% is refunded after deducting the price of the add-on to improve the cancellation conditions.

For customers outside Spain, without access to the usual Renfe channels, should take account of the following to request the cancellation of tickets:

  • Tickets issued by Renfe cannot be cancelled at points of sale of another network.
  • Tickets obtained through www.renfe.es can be cancelled by the same means.
  • For PDF tickets paid by credit card or PayPal they can call Renfe Contigo on phone (34) 912 320 320.

 

Ground services:

  • Club Lounge. Only for trips within Spain.
  • Voucher parking. Only for trips within Spain.

 

Compensation

Claims may be submitted through the following means:

  • Customer service form on www.renfe.com
  • Complaint books at staffed stations, Renfe Customer Services Centres and on board the train.
  • Incidents and complaints telephone 900 878 333.

Passengers have 3 months from the end of the train journey to submit the claim.

Delays at the journey's point of departure

When the train departs from the departure station with a delay of 60 minutes or more, customers can choose:

  • Termination of the transport contract, receiving the full amount of the ticket
  • Free entitlement to board the next train with seats under comparable conditions available, with the corresponding compensation for delayed arrival, if applicable, with respect to the arrival time of the initial ticket.
  • Free entitlement to travel under comparable conditions on a later date that suits the passenger, with the corresponding compensation for delayed arrival, if applicable, with respect to the arrival time of the initial ticket. In this case, the passenger would not be entitled to assistance for the journey (meals, accommodation or other expenses arising from this voluntary choice of the passenger).
  • Completion of the journey on that train, with the corresponding compensation for delayed arrival, if applicable.

Passengers will not be entitled to compensation if they are sufficiently informed of the expected delay before purchasing the ticket, or after having purchased the ticket but sufficiently in advance of the journey.

Delays at the journey's point of arrival

Regardless of the cause of the delay, the following compensation shall apply:

Spanish interior route:

  • 50% of the ticket price in case of a delay of more than 15 minutes.
  • 100% of the ticket price in case of a delay of more than 30 minutes.

French interior route:

  • 25% of the ticket price one the delay reaches 30 minutes.
  • 50% of the ticket price one the delay reaches 120 minutes.
  • 75% of the ticket price one the delay reaches 180 minutes.

International route:

  • 25% of the ticket price one the delay reaches 30 minutes.
  • 50% of the ticket price one the delay reaches 120 minutes.

Missed connection with domestic trains

Renfe guarantees the connection between international trains and all AVE (high-speed), Larga Distancia (Long Distance), Avant (mid-distance high-speed) and Regional trains, when the time between arrival and departure is 60 minutes or more, or 90 minutes or more when arrival and departure are at different stations in the same municipality and a rail link between them exists.

If a connection is missed due to delay, passengers will have the right to a free ticket for the next train, in addition to compensation for delayed arrival at their destination. If passengers decide to abandon their onward journey, they will be entitled to a return journey to their departure station free of charge and they will receive a refund of the ticket price.

For the purposes of compensation for delay, the time of arrival at the passenger's final destination will be taken into account, applying to the initial train and the connecting train the compensation provided for in the previous section for international routes. Therefore, no compensation will be payable in the event of delay on intermediate journeys.

Collection of compensation.

For routes with departure and arrival in Spain, compensation can be settled quickly (starting 24 hours after the arrival of the train) via the website's automatic compensation system, at Customer Service offices and Service Centres at stations, or at other points of sale such as ticket offices and travel agencies.

For all departure and arrival points, compensation can be collected within three months of the date on which the refund is authorised. This will be done by the Service Centre authorising the corresponding non-sale transaction. Agencies, in this case, will need authorisation from the After-Sales Department.

The payment of compensation refund amounts will be made via the same payment method used for the purchase.

No automatic or non-sale compensation payments will be made for tickets issued by other railway networks. In these cases, customers will be informed that they can request the corresponding refund through the railway that issued the ticket or submit a written claim.

 

Compulsory Passenger Insurance (SOV)

In accordance with the legislation that regulates Compulsory Passenger Insurance, passengers with tickets for Spanish domestic routes and passengers with international tickets that depart from Spain and arrive in France, as well as passengers with departure from France and arrival in Spain, are covered by this insurance.

Passengers with a ticket for a French domestic route are only covered by civil liability insurance.

 

Interrail  

 

Conditions of Use and Supplements

The Interrail pass will be presented along with an ID card with photograph to any authorised agent who requests it; failure to comply with this requirement will mean that the passenger will be deemed to travelling without a ticket.

Interrail is valid for the class indicated on the pass. With a 2nd class pass you can travel in 1st class, paying the price difference, at the full fare.

Flexible pass holders must indicate the date of travel before starting the journey in the corresponding box; it must be written with black or blue permanent pen, in the form (dd/mm), for example, May 7 = 07/05.

The trip is valid from midnight of the chosen day. If you start the journey on a direct night train departing after 7.00 p.m. and arriving after 4.00 a.m., only the date of the day of departure must be shown. The same process applies when travelling by ferry, included in the Pass.

No pass can be used before midnight on the first day of validity; the right to travel expires at midnight on the last day of validity.

The pass will be presented stapled on a cover, which describes the main points of the conditions for use, together with a form for the registration of the Global Pass holder details and a Travel Journal that must be completed with the information regarding the journeys, which will be checked by the control staff.

The following will be considered as fraud: travelling with a pass with the altered date, showing a photocopy instead of the original, the pass being used by a different person or travelling outside the validity period.

For trains or ferries that so require, the seat reservation, lying seat supplement, cabin use in shipping companies, port fee, etc. must be purchased, for this it will be essential to present the pass that is valid on the date of travel requested.

For journeys by AVE, Alvia, Euromed and Intercity of holders of an Interrail pass that is valid for travel on Renfe, a fixed supplement will continue to be paid depending on the price option chosen to travel. The Elige, Elige Confort y Prémium options will be offered.

Reimbursements

No duplicate pass can be issued, even in the event of deterioration, theft or loss.

Issue conditions

There are a series of mandatory criteria at the time of purchase.

Cancellations

A number of steps are required for cancellation.

Unusual situations

Unusual situations include:

Renfe-Iberia Train & Fly Intermodal Fare  

This rule applies to purchases made as part of the commercial agreement with Iberia for international air traffic that starts or ends their journey on Renfe trains. 
    

SALES CHANNELS

The product will be available via all of Iberia's usual sales channels (iberia.com and GDS).

SCOPE OF APPLICATION

Ave, Alvia and Intercity services as determined as part of the following relationships:

  • Córdoba - Madrid Pta. Atocha
  • Málaga - Madrid Pta. Atocha
  • Sevilla - Madrid Pta. Atocha
  • Valladolid - Madrid Chamartín
  • Zaragoza - Madrid Pta. Atocha
  • Valencia - Madrid Pta. Atocha
  • Alicante - Madrid Pta. Atocha
  • Pamplona - Madrid Pta. Atocha
  • León – Madrid Chamartín
  • Salamanca - Madrid Chamartín
  • Albacete – Madrid Pta. Atocha
  • Palencia – Madrid Chamartín
  • Zamora – Madrid Chamartín
  • Ourense - Madrid Chamartín

CLASSES AND TRAINS

All classes and trains of the above services can be sold. The intermodal product will have two possible comfort classes:

  • Business. The train journey shall be completed in a Comfort seat.
  • Standard. The train journey shall be completed in a Standard seat.

INTERMODAL TICKET

Ticket 

A single ticket for both types of transports for international one-way or round-trip travel. Issued as an "Electronic ticket and itinerary" document by Iberia's booking engine. For rail transport, each direction of travel, round trip or return, will be considered separately (one way). In addition to the ticket, to access each means of transport, it is necessary to issue and present the corresponding boarding pass.

Composition of the intermodal ticket

Iberia will issue an IB-075 e-ticket, which comes in A4 format and consists of several different sections:

  • Passenger details: name and identity document, ticket number and booking code (PNR).
  • Flight details: number, date, time, class, fare, etc. of both train travel and air travel.
  • Ticket data: ticket number, date of issue, etc.
  • Transport price: this data includes the air fare applied, means of payment and the total price broken down by transport price, administration fee, taxes, in addition to other charges and expenses involved in air transport.
  • Excerpts and notices on the conditions of travel

Seat reservation

To travel using each form of travel, the customer must hold the corresponding boarding pass: 

  • Air travel: boarding pass, to be issued by the booking management channels determined by Iberia, within the deadlines and conditions set by the airline.
  • Train travel: boarding pass (seat reservation), to be issued by the booking management channels determined by Iberia, within the deadlines and conditions set by the airline. Similar in appearance to train tickets in PDF format, they contain the standard ticket data including the passenger name. These boarding passes can also be issued at Ticket Offices offering electronic sales and you can also consult the Reservation Code/Booking code (PNR) of the IB-075 ticket via this channel. Multifunction Self-Service Machines also allow cards to be printed.
  • Travel by commuter train: access to C-1 and C-10 trains in the centre of Madrid, when travelling to or returning to Puerta de Atocha or Chamartín and Aeropuerto T4 station, shall be via Combined Cercanías, using the code printed on the AVE and LD train ticket, or however it is determined.

METHOD OF PAYMENT

Those permitted by Iberia. In the field corresponding to the price of the AVE or LD boarding pass, the R.I.T. caption will appear and "Virtual Agency" as the form of payment.

LOYALTY PROGRAMME

Currently, the purchase of this intermodal ticket does not allow customers to benefit from Renfe's loyalty programme.

CHANGES AND CANCELLATIONS

They will always be associated with the terms and conditions of the applicable airfare, and can only be purchased through the channels determined by Iberia. Information about these operations and, if applicable, their formalisation, can be requested by telephone on Serviberia's number 901 111 500.

Under no circumstances can these transactions be carried out at Renfe points of sale.

MISSED TRAINS DUE TO THE CUSTOMER'S FAULT

The "Missed Trains" benefit does not apply. However, the customer will be informed of the possibility of calling 901 111 500 to request information about the possibility of changes, cancellations or postponements, corresponding to the customer's airfare applied on the intermodal ticket.

ROUTE EXTENSION AND CLASS UPGRADE

Renfe-IberIa intermodal tickets do not allow the extension of their rail route on the way or class upgrades in the train journey.

 FARES

  • Elige Confort (adult and child). The key of the Renfe boarding pass is “IB_CONFORT”.
  • Elige Estándar (adult and child). The key of the Renfe boarding pass is “IB_STANDARD”.

No groups are allowed.

CHILDREN 

The following pricing groups are established for these intermodal tickets with regards assigning a seat and applying discounts:

    - From 0 to younger than 2 years on the date of travel. Free, not occupying a seat. Occupying a seat, they will pay the price of the fare for 2-year olds.

    - 2 to 11 years old. They will receive a discount, depending on the conditions of the flight. They will occupy a seat.

In all cases, they must carry their corresponding personal intermodal ticket.

Airlines set certain restrictions for travel with newborns, seat occupancy for children under 2 years of age or children travelling alone. In addition, depending on the country of departure or arrival of the journey, specific requirements and need for documentation are established; the traveller will be responsible for knowing and meeting such requirements.

For train travel, the provisions of the regulations regarding the occupation of seats shared with children shall apply: maximum 2 people per seat.

No unaccompanied minor travel services will be provided during trips on trains or aeroplanes. 

PETS

Please note that the intermodal ticket does not allow pets.

In this type of trip, an individual ticket must be purchased for both passenger and pet, for each trip and from each company, since pets are not included in this Shared Code Agreement.

LUGGAGE

*Notice: For safety reasons, from 12 December 2023 onwards, passengers will not be allowed to board the train with electric scooters, unicycles or similar vehicles. This does not apply to vehicles for people with reduced mobility, or to electric bicycles.

HAND LUGGAGE

When travelling by train, passengers may carry, under their custody and at their own responsibility, in the locations designated for this purpose, luggage that does not contravene the security provisions established in the corresponding laws and regulations and does not represent a danger or inconvenience to other passengers.

For each intermodal ticket, the hand baggage, check-in baggage or special baggage allowed under the applicable airfare shall be accepted, provided that for your trip by train, you meet the following requirements:

  • maximum of three items
  • without exceeding 64 kg and 316 cm (length + width + height) in total
  • without exceeding 23 kg per item
  • the largest side (length or width or height) of each item shall not exceed 100 cm.

Passengers shall be responsible for consulting and fulfilling the airline's requirements in relation to the nature, price, size and weight of their luggage, as well as the legislation of the countries of departure and arrival, for all aspects relating to transport by plane.

SPECIAL LUGGAGE

Concerning travel by train, only one special item of luggage may be transported per traveller, which shall include:

  • Bicycles and kick scooters (non-electric) folded away or disassembled inside their carrying case or bag, the maximum dimensions of which shall be: 120x90x40 cm (length-height-width).
  • Musical instruments that can be placed in the spaces intended for luggage.
  • Sporting equipment:
    • Golf club bags. 
    • Ski equipment.
    • Sports fishing equipment.

Golf, ski and sport fishing equipment must travel in the corresponding bag, which must be perfectly closed, in such a way as to prevent the movement of the elements inside.

The passenger carrying special luggage may only carry on one "hand luggage" item that may not exceed 55 x 35 x 25 cm (height-width-depth).  

ON-BOARD AND LAND SERVICES

People with special mobility needs

If assistance is required for people with disabilities or reduced mobility, it must be requested separately from each company:

  • Renfe: calling 912 140 505 (Help Desk)
  • Adif: calling 91 774 40 40 (ADIF ACERCA central office)
  • Iberia: calling 901 111 500.
  • Aena: calling 902 404 704.

In certain cases that require specialist care, airlines request medical authorisation for the passenger to travel or the presence of a companion.

Also, there are certain restrictions and recommendations concerning the travel of pregnant women depending on the completed weeks of pregnancy. Passengers will be responsible for consulting and fulfilling the necessary requirements in relation to their air travel.

When travelling by train, seat H is not available for sale.

Guide and assistance dogs

Guide and assistance dogs traveling with the passenger, without occupying a seat, will be admitted free of charge. Certified instructors may travel with a service animal under the same conditions.

They must be adequately accredited and comply with the legislation in force in the country of departure and in the country of arrival. Some countries do not allow the transport of animals, even guide dogs.

On-board food and drinks 

Currently, tickets with in-seat food and drinks will not be provided for passengers with an intermodal ticket.

Club Lounges

Passengers who are participants of the Más Renfe loyalty programme can access the Renfe Club Lounges under the conditions established by the programme for each of the Más Renfe (loyalty programme) levels, when they hold an intermodal ticket for any type of seat and provided that the name of the holder is the same as that of the Más Renfe (loyalty programme) card. To access the lounge, you will be required to accredit yourself as an intermodal customer and present your Más Renfe loyalty document.

Voucher parking

These tickets, regardless of the class in which you travel and the customer's participation in the loyalty programme, shall not include voucher parking.

BOARDING CONTROL AND CONTROL ON BOARD THE TRAIN

Documentation

Customers, at boarding control or en route on-board the train, must present their boarding pass for the train and must keep it with them until the end of their trip. They may also be required to present an identity document accrediting them as the holder of the boarding pass.

If they are unable to present any of the documents indicated at the boarding control, and the customer wishes to travel by train, they will be told that they must acquire the corresponding ticket as they do not have a valid ticket to travel.

If the passenger cannot provide any of the above documents on the train, they will be considered as a passenger without a valid ticket to travel.

Passengers will be responsible for consulting and satisfying the requirements regarding the personal and transport documentation required for their trip by plane, which may vary depending on their nationality, age, reason for travel, as well as the countries of departure and arrival. This control will only be carried out by Iberia.

AFTER-SALES CONDITIONS

Guaranteed connection

The connection of passengers under this intermodal ticket is guaranteed, pursuant to the terms provided in these conditions:

In case of a delay in one of the services, if the passenger is unable to use the leg of the other service, the latter company shall facilitate the trip contracted at no additional cost using the means it deems appropriate.

Should the customer fail to board the train connection as a result of an incident in the aeroplane service, Renfe will provide a new reservation on the first train with available seats at no additional cost. The new reservation will be made in the same class or a higher class, depending on seat availability.

In case the passenger misses the connection, the passenger will be entitled to receive assistance with regards to transport, accommodation, meals, etc., as established in the air transport regulations.

Delays

As regards rail service, the compensation provided for in the Regulations of the Railway Sector Act shall apply, unless in cases of force majeure.

The voluntary punctuality commitments shall not apply.

COMPLAINTS HANDLING

Each company will be responsible for handling and processing complaints, according to the service where the incident originated.

The customer may lodge a complaint/claim through the Customer Service Form on the Renfe website or using an Official complaints form, available on board the train, Service Centres and
Customer Service Offices, with a period of two years for submitting the complaint after the date of completion of the trip.

All complaints will be filed in writing; the automatic compensation system cannot be used in such cases.

Guaranteed connection  

Renfe Viajeros' (Renfe Passengers) commercial offer establishes special conditions for transfers with guaranteed connections, with a single ticket and competitive prices for passengers, as established in the Integrated Ticket between different national routes and departure and arrival stations.

In addition, the connection will be guaranteed for passengers who have purchased an Integrated Ticket, provided that the passenger has the tickets covering the journey from the departure and arrival stations, including all legs of the journey, and that there is a period of time of at least 60 minutes (when changing to a different train at the same station) or of at least 90 minutes (when changing to a different train between two stations in the same municipality) between the theoretical time of arrival of the inbound train and the time of departure of the outbound train.

Tickets purchased independently for each leg of the journey will be classified as a different transport contract and the connection will not be guaranteed if the above requirement is not met.

The guaranteed connection is not offered on AVLO, Cercanías (Commuter) and Metric Gauge trains, nor between these and other services.

Passengers with a guaranteed connection ticket must make their own way between stations in the same city, except where there is a Renfe train or alternative service, such as in Valencia, where tickets will be valid for the journey between both stations.

If a connection is lost due to failure by Renfe Viajeros, passengers will have the right to a free ticket for the next train, in addition to compensation for delayed arrival at their destination. If passengers decide to abandon their onward journey, their return journey to their departure station will be free and they will receive a refund of the ticket price.

In order to benefit from a guaranteed connection, passengers must have their tickets on them from their departure until their final destination for each journey leg.

 

Missed Trains  

This regulation regulates how passengers who, for reasons not attributable to Renfe, miss their train at the station at which their trip begins are offered the possibility of continuing their journey, under specific conditions, on the next train with free seats.

Scope of use

AVE and Larga Distancia (long distance high-speed) services on domestic routes, with the exception of passengers whose ticket expressly indicates that this provision is not included.

Conditions of Sale

This is applicable to passengers on AVE (high-speed), Alvia, Euromed and Intercity services who have a valid ticket for a specific day, train and route, subject to certain price options, and arrive at the departure station indicated on their ticket after the train departs, within a maximum of 30 minutes from the train's scheduled time of departure.

Renfe will offer the option of travelling on another train that serves the same route as the original ticket, paying a supplement established for this purpose, with the options indicated below:

  • Travelling with the same price option or a lower option on the next train on the same date with free seats, or
  • Travelling with a higher price option than the missed train, on the next train on the same date with free seats, paying an additional supplement to cover the difference between the price paid for the original ticket and the dynamic price of the new price option, or
  • Travelling with a lower price option than the missed train, on the next train on the same date with free seats, without receiving a refund for downgrading their ticket, or
  • Travelling on the first train on the following date, if the missed train was the last train on the original travel date, under the same conditions as above.

The train offered must be equivalent or lower than the original, in other words, if the missed train is an AVE (high-speed) train, any other may be offered, while if the missed train is a Larga Distancia (long distance), any other option may be offered except an AVE (high-speed) train.

The customer's decision to accept or reject any of these options does not entitle them to any other type of additional compensation, nor to the claim any expenses that may be incurred as a result of their decisions.

Obtaining the new ticket

The customer who has missed their train must go to the Renfe Service Centre or to the ADIF Customer Service Offices, as applicable, to obtain authorisation for the new ticket to be issued. If neither of these two points are available at the station, the customer can obtain the new ticket directly from the ticket offices of the ticket's departure station.

For the new ticket purchased, only the pet complement and bicycle complement will be offered.

The conditions for using the new ticket are those corresponding to the price option and, where appropriate, the corresponding supplements, regardless of the services originally arranged by the customer.

New ticket price

The amount to be paid shall be a percentage of the dynamic price of the new ticket purchased. If the new ticket corresponds to a higher price option than the original ticket, an additional payment for this concept shall also be required.

The price options providing cover for "Missed trains", as well as the amount to be paid for the new ticket purchased, are as follows:

  • Basic: Not available
  • Elige: 30%
  • Elige Confort: 30%
  • Premium: 0€

Changes and cancellation of the new ticket

The new ticket cannot be changed or cancelled.

Nor can the passenger name be changed or new "Missed Trains" cover provided.

Rejection of the offer of a new ticket by the passenger

If the passenger does not accept the offer made by Renfe to allow them to continue their trip, the provisions of the general terms and conditions of the transport agreements regarding the non-occupation of the seat at the departure station, featuring on the ticket, shall apply.

 

Proximity Service  

By 2023 and for a period of three years, a number of rail services will be subject to public service obligations under the local rail passenger service, creating a new commercial product called "Proximity".

The Proximity service includes rail lines with intermediate frequencies between the Cercanías (Commuter) and the Media Distancia (Mid-distance) services subject to public service obligations (OSP).

 

Authorised routes and trains 

Proximity Services within the established rail links include Conventional Iberian gauge Mid-distance Regional trains and Commercial Services trains (with or without seat reservation, depending on the characteristics of the train) where one or both of the stations of departure and arrival are outside the Cercanías (Commuter) nodes, and between stations in different nodes, and on these routes any of the modalities of the commercial offer of the proximity service may be used. 

Details of the Proximity Service are given at the end of this section.

 

Prices and basic fare for Proximity Services

The basic fare is the T-1 fare for Regional train services on the Iberian gauge. The maximum authorised prices are set per kilometre interval, up to a maximum of 120 km.

The authorised prices are the only starting points for calculating the reduced fares.

 

Marketing of the proximity service

The entire Commercial Offer of Mid-distance Regional trains with T-1 Fare will be applied, including multi-journey tickets.

Depending on usage and in accordance with the terms of use of each train, tickets may be:

ONE-WAY tickets: They entitle a single person to travel on a single route and date, by train or additional route. When these tickets are named, they will be personal and non-transferable.

RETURN tickets: Valid for one person making a return journey using the same station of departure and arrival (discount on the price of two single tickets).

GROUP tickets: They entitle more than one person to travel on the same route and date on a single ticket, by train or additional route. These tickets are multi-person.

COMBINED tickets: They formalise different transport contracts and entitle the ticket holder to travel on different modes of transport, including, where appropriate, other associated services, in a single ticket. When these tickets are named, they will be personal and non-transferable.

MULTIPLE-JOURNEY tickets: They entitle the ticket holder to undertake several journeys, either a limited or unlimited number, during the validity period. These tickets may be single-person or multi-person. When they are single-person and named, they will be personal and non-transferable.

The multi-journey tickets valid for travel on the Proximity Service are:

  • Bono 10 Regional Pass. For all trains and medium or medium-low recurrence. Valid for 10 journeys in 45 days for a given origin-destination.
  • Regional Monthly Pass. For all trains and high or medium-high recurrence. Valid for an unlimited number of compatible trips in a calendar month for a specified origin and destination.

Simultaneous or consecutive purchase of multiple tickets is not valid at a lower price for the same journey, train and date.

 

Promotions and discounts

For services subject to public service obligations, promotional or discounted prices are calculated based solely on the prices authorised by the central government. In general, for services subject to public service obligations, discounts cannot combined with other commercial offers, unless expressly specified, in which case the combination of discounts or offers will only be allowed under the terms established in the terms and conditions for the commercial product.

Spanish Large Family reductions can be combined with any other discount on the applicable fare, except in the case of products, services or offers established under an agreement, or any that are used or paid on a non-individual basis.

 

Sales channels

Tickets for the use of these services can be purchased through the usual sales channels: ticket offices at stations, self-service machines, the Renfe website and App.

Multi-journey tickets are only sold at stations: ticket offices and self-service machines (this operation is not available in the remote service "Ares" in the stations) and via the Renfe website.

Renfe Viajeros (Renfe Passengers) will be able to market, through a local distribution system and other media (e.g. contactless cards), commercial products that require it due to their characteristics, as the specific tickets for the University of Rabanales are currently marketed.

 

General terms and conditions of sale

Occupying seats

Occupying a seat means that the customer exercises their right to sit in a seated space, with or without a guaranteed seat, on a specific train and route, by purchasing a valid ticket, depending on the service offered in each case.

In Proximity Services of Mid-distance Regional trains without assigned seating, the customer can occupy a seat, if free, or travel standing.

Reserved seating

In general, the Proximity Service will not have reserved seating. It will only be offered on those Proximity rail services that are so arranged due to the characteristics of the commercial train.

For formalisation of international passes:: Eurail Range Passes, InterRail Range Passes, FIP Leisure, Reduction Card, FIP Service and Free Circulation Card, the price of the seat reservation is set at 4 euros.

Formalisation or validation of the journey

Formalisation means the completion of a journey, at least with the date of travel and the train by which the journey is to be made. Each journey must be validated; max. one passenger per train and day.

In the case of multi-journey tickets, the act of discounting or marking a journey is considered a cancellation.

The purchased ticket must be carried on a carrier approved by Renfe Viajeros (Renfe Passengers), formalised or validated if necessary, with the original valid documents confirming the identity of the passenger and with the identification documents justifying the discount to which he/she is entitled.

Multi-journey tickets can be purchased at the ticket office or from the self-service machines in the stations. Also on the Renfe website APP and on the Renfe website. In this case, you must be registered as a user at www.renfe.com.

For Proximity Service rail services where tickets are loaded onto a contactless card, cancellation must be effected before the start and end of the journey at the machines provided at the stations.

If these are not available, the journey will be cancelled by the ticket inspectors on the train. Cancellations are noted on the contactless card.

Formalisation is free of charge for purchased origins and destinations and authorised trains, and must be accompanied by the Pass of which the passenger is the holder.

Boarding control and control during the journey

The staff in charge of boarding control and supervision/inspection on the train must ensure that the passenger holding a ticket covered by this regulation has boarded the train with his ticket duly formalised or validated. They must also ensure that the holder of the multi-journey ticket is identical and can produce an identity document proving the requirement for a reduction in the price of the multi-journey ticket.

Passengers boarding the train without proper formalisation/validation will be considered as passengers without a valid ticket. 

If it is found that the ticket is being used fraudulently or that the possession of the Pass does not correspond to the identification presented, the ticket inspectors/supervisors on the train will act without prejudice to the measures or sanctions provided for in the General Terms and Conditions of Transport Contracts of Renfe Viajeros (Renfe Passengers), and will proceed to:

  • If it is loaded on a physical medium, remove it without any right to a refund.
  • If it is on a mobile device, make a note of the locator number for digital withdrawal.

In both cases, both the physical medium and the locator will be sent to the service department of the territorial administration of the public service of the corresponding territory for cancellation.

A passenger shall also be deemed to be a passenger without a ticket valid for travel in the following cases:

  • If the holder of the pass presents it with a discount and, upon request of the boarding control staff or ticket inspectprs/supervisors on the train, does not present the receipt proving this, or if the holder of the receipt, when presenting it, does not match the holder of the pass.
  • Where the pass holder presents more than one ticket for the same journey and refuses to validate the same in accordance with the provisions of this regulation.

If the passenger boards the train at a station without staff and without any mechanical or electronic means of formalising/validating the journey, the ticket inspectors/supervisors on the train must do so.

Extending the journey

Passengers can extend their journey by paying a single ticket at the basic train fare for the new route, as long as they have informed the staff in charge of supervision/intervention on the route and there are seats available.

The customer will be charged the full cost of the journey from the point of departure to the destination, less the amount previously paid for the journey originally purchased.

If the passenger does not request the extension in advance and pay the fare to the inspector en route, according to the chosen conditions, they will be considered to be travelling without a valid ticket for the extended part of the route.

Children

The provisions for travel by minors apply. On Proximity Services combined with a Commercial Services train, minors under 14 years of age must travel accompanied by an adult, i.e. a person who is at least 14 years of age, and the sale of a ticket to an unaccompanied minor under 14 years of age is not permitted, regardless of whether a child fare or an adult fare is used.

Passengers with disabilities or reduced mobility

Generally, the Proximity Service will not have an "H" seat or assistance service for passengers with disabilities or reduced mobility. It will only be provided on those Proximity rail services that are so designated due to their characteristics.

 

All other General Terms and Conditions, commercial offers, commercial contracts and contracts with public bodies shall be governed by the provisions of the respective Special Fares or General Terms and Conditions.

 

Transitional provision

During the period of marketing of the free passes for regular passengers, known as Free Pass and Child Free Pass, these passes will be valid for all trains of the Proximity Service. In addition, during this period, the sale of all multi-journey tickets for these services will be suspended, applying the "abuse" measures applicable to the Free Pass.

 

Other terms and conditions

Anything not included in this regulation is governed by the corresponding Special Fares or by the General Terms and Conditions of Renfe Viajeros Transport Contracts.

 

Compensation

Compensation due to delays (not force majeure), air-conditioning defects, lack of toilets due to change of material will be taken into account in the same way as for Media Distancia (Mid-distance) Regional trains.

 

PROXIMITY SERVICE

"Valle del Guadalquivir" Palma del Río-Córdoba-Villa del Río

It covers transport for the following towns: Palma del Río, Posadas, Villarrubia de Córdoba, El Higuerón, Córdoba, Alcolea de Córdoba y Villa del Río; and Campus Universitario de Rabanales.

The following tickets are accepted:

  • One-Way, Return tickets. Groups must always be authorised.
  • Bono 10 Regional Pass and Regional Monthly Pass
  • UCO Monthly Pass and UCO Half-Yearly Pass (Agreement with the University of Cordoba)

While the Free Pass (10 euro deposit) is being marketed, multi-journey tickets are temporarily suspended. This pass is valid for all trains of the Proximity Service.

Special features of the Proximity Service. Combined trains:

  • Tickets purchased for journeys to/from Palma del Río, Posadas, Córdoba-Central or Villa del Río stations, whose destination is Córdoba-Central, entitle the holder to continue (on any Proximity train) from Córdoba-Central to Campus Universitario Rabanales station, as a ONE-WAY ticket. For a RETURN ticket, the return journey from Campus Universitario Rabanales to Córdoba-Central is allowed, to allow the return journey with the same type of service as the outward journey.
  • The available tickets or formalisations are with reserved seating and assigned seating.
  • The "+Renfe&Tú" contactless card cannot be used if the origin and/or destination of the journey is "Palma del Río, Posadas or Villa del Río".

Málaga-El Chorro-Caminito del Rey

It covers transport for the following towns: Málaga, Los Prados, Campanillas, Cártama, Aljaima, Pizarra, Álora, Las Mellizas and El Chorro-Caminito del Rey.

The following tickets are accepted:

  • One-Way, Return tickets. Groups must always be authorised.
  • Combined leisure ticket (with entrance to the Caminito del Rey).
  • Bono 10 Regional Pass and Regional Monthly Pass.

While the Free Pass (20 euro deposit) is being marketed, multi-journey tickets are temporarily suspended. This pass is valid for all trains of the Proximity Service.

Murcia – Cartagena

It covers transport for the following towns: Cartagena, Torrepacheco, Balsicas and Murcia.

The following tickets are accepted:

  • One-Way, Return tickets. Groups must always be authorised.
  • Bono 10 Regional Pass, Regional Monthly Pass and Bono 20 Pass (Universities of Murcia).

While the Free Pass is being marketed, multi-journey tickets are temporarily suspended. This pass is valid for all trains of the Proximity Service.

Medina del Campo - Valladolid - Palencia

It covers transport for the following towns: Medina del Campo, Pozaldez, Matapozuelos, Valdestillas, Viana de Cega, Valladolid, Cabezón de Pisuerga, Corcos, Cubillas de Santa Marta, Dueñas, Venta de Baños and Palencia.

The following tickets are accepted:

  • One-Way, Return tickets. Groups must always be authorised.
  • Bono 10 Regional Pass, Regional Monthly Pass.

While the Free Pass is being marketed, multi-journey tickets are temporarily suspended. This pass is valid for all trains of the Proximity Service.

Illescas - Fuenlabrada - Madrid

It covers transport for the following towns: Illescas, Humanes, Fuenlabrada, Leganés and Madrid.

The following tickets are accepted:

  • One-Way, Return tickets. Groups must always be authorised.
  • Bono 10 Regional Pass, Regional Monthly Pass.

While the Free Pass is being marketed, multi-journey tickets are temporarily suspended. This pass is valid for all trains of the Proximity Service.

 

Cercanías One-way Ticket

 

A single, non-personal and transferrable ticket valid for a single journey between the departure station and the zone stated on the ticket. The price is the General/Base Fare.

On Cercanías (Commuter) services, the journey must start in the two hours following issue.

Discounts for holders of the Spanish Large Family entitlement and those specifically indicated in the ticket’s terms and conditions may be used with this ticket.

Sales channels

Tickets may be purchased at Station Ticket Offices or Cercanías Self-service Machines.

Changes

No ticket changes.

Cancellations

Ticket cancellations only allowed at time of purchase. This transaction is free for customers.

Ticket Validation

Tickets must be validated in the ticket machines at stations before starting your journey. Where stations do not have these machines, station ticket staff will do it for you.

Remember...

Passengers must show the ticket alongside the valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, train or station staff may ask ticketholders to show their identity document.

Cercanías One-way and Return Ticket

 

All hubs offer return tickets.

Intended for customers who make 2 trips between the departure station and the zone stated on the ticket, though the return need not be back to the departure station.

For Cercanías, the first journey with the ticket must be within two hours from the time of issue and the second journey up to the end of the scheduled service on the same day of purchase.

These tickets will only be issued for days and routes where Return Tickets are not valid.

* Hubs with return fares available: San Sebastian and Seville

Special Conditions:

  • Madrid Cercanías hub: the inbound journey may be made at any time on the day after the issue date.
  • In the Asturias hub, a Return ticket purchased on Friday or eves of public holiday allows the return journey to be made at any time on the day following issue.

Spanish Large Family discounts may be used for this ticket.

Prices

The price is the same as two one-way tickets and the inbound journey may be made within the valid ticket zones, although not necessarily back to the departure station.

The outward journey must be within two hours from the time of purchase and the return journey may be made at any time on the day after the issue date.

Sales channels

Tickets may be purchased at Station Ticket Offices or Cercanías Self-service Machines.

Changes

No ticket changes.

Cancellations

Ticket cancellations only allowed at time of purchase. This transaction is free for customers.

Ticket cancellation

Cancellations must be done via the designated machines at the stations before the journey. Where stations do not have these machines, station ticket staff will do it for you.

Remember...

Passengers must show the ticket alongside the valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, train or station staff may ask ticketholders to show their identity document.

Cercanías Return Ticket  

 

A single, non-personal and transferrable ticket for customers who make return trips on the same day at the same destination and departure stations or zones.

The outward journey may be used during the two hours following ticket issue and the return journey can be used until the end of the scheduled service on the issue date, from Monday to Friday, excluding public holidays.

Discounts for holders of the Spanish Large Family entitlement and those specifically indicated in the ticket’s terms and conditions may be used with this ticket.

Sales channels

Tickets may be purchased at Station Ticket Offices or Cercanías Self-service Machines.

Changes

No ticket changes.

Cancellations

Ticket cancellations only allowed at time of purchase. This transaction is free for customers.

Ticket Validation

Tickets must be validated in the ticket machines at stations before starting your journey. Where stations do not have these machines, station ticket staff will do it for you.

Fare available only for the San Sebastian and Seville hubs.

Remember...

Passengers must show the ticket alongside the valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, train or station staff may ask ticketholders to show their identity document.

Cercanías Limited Monthly Pass  

 

A personal, named, non-transferable pass for two daily journeys, one outbound and one inbound, during the period of validity and for journeys between zones or the purchased departure and arrival stations

The Limited Monthly Pass can be used every day from day n (validity start date) to day n-1 of the following month. Both dates will be printed on the Limited Monthly Pass.

These prices cannot be used in conjunction with other discounts except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

Sales channels

The passes may be purchased at Station Ticket Offices or Cercanías Self-Service Machines.

They may be purchased up to 10 days before the validity start date.

Changes

No changes allowed.

Cancellations

The Pass may only be cancelled before the start of the usage period. This transaction is free for customers.

Validating the Limited Monthly Pass

The pass must be validated in the ticket machines at stations before starting your journey. Where stations do not have these machines, station ticket staff will do it for you. Once validated, it may not be cancelled.

The first journey with the Pass must be within two hours from the time of validation and the second journey up to the end of the scheduled service on the date of validation.

Remember...

Passengers must show the Limited Monthly Pass alongside the booking validation and valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, train or station staff may ask Pass holders to show their identity document.

Cercanías Unlimited Monthly Pass  

 

A personal, named, non-transferable pass for unlimited travel during the period of validity and for journeys between zones or the purchased departure and arrival stations.

The Unlimited Monthly Pass can be used every day from day n (validity start date) to day n-1 of the following month. Both dates will be printed on the Unlimited Monthly Pass.

These prices cannot be used in conjunction with other discounts except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

Sales channels

The passes may be purchased at Station Ticket Offices or Cercanías Self-Service Machines.

They may be purchased up to 10 days before the validity start date.

Changes

No changes allowed.

Cancellations

The Unlimited Monthly Pass may only be cancelled for free before the start of the usage period.

Validating the Unlimited Monthly Pass

The pass must be validated in the ticket machines at stations before starting your journey. Where stations do not have these machines, station ticket staff will do it for you. Once validated, it may not be cancelled.

Remember...

Passengers must show the Unlimited Monthly Pass alongside the booking validation and valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, train or station staff may ask Pass holders to show their identity document.

*Not available for the Madrid hub.

Cercanías Student Pass

 

A personal, named, non-transferable pass that may only be used by the same student cardholder for unlimited trips during the period of validity and for journeys between zones or the purchased departure and arrival stations.

Valid for three consecutive calendar months during academic terms, except for the third term which will be valid until 15th July. These passes will not be valid between 16th July and 30th September. Both dates will be printed on the Study Pass.

These prices cannot be used in conjunction with other discounts except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

Sales channels

They can be acquired at Station Ticket Offices.

They may be purchased up to 15 days before the validity start date.

Changes

No changes allowed.

Cancellations

The Pass may only be cancelled before the start of the usage period. This transaction is free for customers.

Validating the Study Pass

The pass must be validated in the ticket machines at stations before starting your journey. Where stations do not have these machines, station ticket staff will do it for you. Once validated, it may not be cancelled.

Remember...

Passengers must show the Study Pass alongside the booking validation and valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, train or station staff may ask Pass holders to show their identity document.

Cercanías Quarterly University Pass  

 

For students enroled at a University of the Autonomous Community of Madrid, and for the staff at the Rey Juan Carlos, Carlos III (Madrid) and Autónoma de Cantoblanco Universities.

  • Students and staff must have an ID card accrediting them as staff or students of Alcalá de Henares, Autónoma de Cantoblanco, Carlos III (Madrid) and Rey Juan Carlos universities or as Erasmus students.
  • The University Card entitles the holder to purchase the Three-month Pass (valid for three consecutive calendar months) and offers unlimited travel for the selected journey.
  • Unlimited travel every day, including Saturdays, Sundays and Public Holidays, for the validity period.
  • Staff.
  • Valid for any route in the Madrid Network, so long as the point of departure or destination is: Alcalá de Henares, Cantoblanco Universidad, Móstoles, Móstoles-El Soto, Alcorcón, Vicálvaro, Fuenlabrada, Leganés, Las Margaritas Universidad, Villalba or La Navata.


Valid for three consecutive calendar months

Green Zone : A single price is established from any zone in the Madrid network using the C-9 line. This is €8.70 for a one-way ticket and €17.40 for a return ticket.

(*) On routes between Line C-9 Cercedilla-Cotos (Green Zone) and other Madrid Cercanías Hub lines, including interior journeys to Line C-9, the prices set in accordance with the general fare system by zones will only apply to the Monthly Pass up to a maximum of seven zones.

Cercanías Bonotren  

 

A single or multi-person, non-named, transferable pass for any ten outward or return journeys, during the period of validity and for journeys between zones or the purchased departure and arrival stations.
This ticket can be used by more than one passenger at a time, as long as all passengers start and end their journey in the same place and one journey is validated on the ticket for each of the passengers travelling on it (if the Bonotren is topped up on a "Renfe&Tú" contactless card, the cardholder must always be one of the passengers).

The Bonotren can be used every day for one month, from day n (validity start date) to day n-1 of the following month. Both dates will be printed on the Bonotren.

These prices cannot be used in conjunction with other discounts except for the Spanish Large Family discount and so long as it is included on a "Renfe & Tú" contactless card. Each family member must show their identity document. Other discounts specified in the terms and conditions may also be used.

Sales channels

The passes may be purchased at Station Ticket Offices or Cercanías Self-Service Machines.

They may be purchased up to 10 days before the validity start date.

Changes

No changes allowed with the Bonotren.

Cancellations

The Bonotren may only be cancelled before the start of the usage period. This transaction is free for customers.

Bonotren Validation

The pass must be validated in the ticket machines at stations before starting your journey. Where stations do not have these machines, station ticket staff will do it for you. Once validated, it cannot be cancelled and will only be valid for travel in the following 2 hours.

Remember...

Passengers must show the Bonotren alongside the booking validation and valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, train or station staff may ask Pass holders to show their identity document.

Cercanías Discount for People over 60

 

Tarjeta Dorada Card

  • Passengers over 60, those on benefits who are over 18, those with a permanent, total or absolute physical or mental impairment or severe disability that have been officially certified, or who have a level of disability equal to or more than 33% are entitled to this card.
  • With the Tarjeta Dorada card, they benefit from a 40% reduction in the Iberian gauge hubs and 50% in the integrated and metric gauge hubs (metric and Iberian gauge) of Asturias, Cantabria and Bilbao.
  • The discount is for any day of the week and regular service trains.
  • Persons with a disability equal to or greater than 65% may be accompanied by another person who will have the same economic travel conditions as the holder. .
  • It is valid for one year.
  • It can be purchased at stations, points of sale and travel agencies for €6.00. 

Remember...

There is also the option of obtaining a Tarjeta Dorada card linked to credit and debit cards issued by some banks.

Commuter Discount for Young People

 

Más Renfe Joven  

Más Renfe Jóven is personal, named and non-transferable. It provides holders with a discount on the General/Base fare depending on the trains used and how far in advance the ticket purchase is made. This discount cannot be used in conjunction with others except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

It can be purchased by young people between the ages of 14 and 25 at the time of card purchase or renewal. It costs €50.
It is valid for one year starting from the purchase date and can be renewed for full years. The travel date for tickets purchased with the discounts listed below must be within the Más Renfe Joven card's validity period.

  • AVE and Larga Distancia (Long Distance):
    • 50% discount for purchases made 30 days in advance or more.
    • 40% discount for purchases made 15 days in advance or more.
    • 30% discount for purchases made less than 15 days in advance.
  • Avant, Media Distancia Convencional (Conventional Mid-distance) and Cercanías (Commuter)/Rodalíes (Commuter):
    • 25% discount.

Sales channels

The card can be purchased at www.renfe.com and after payment, passengers receive a customer number for identification purposes and to access the card's benefits. It can be cancelled at no cost up to two hours after purchase, provided it has not been used.

Tickets should be purchased by providing the "customer number" at Ticket offices at Stations, at www.renfe.com, Travel Agencies in person and Online, Telephone Sales Renfe Contigo 91 232 03 20, Renfe app, Multiproduct Self-service Machines and Cercanías (Commuter) and Media Distancia (Mid-distance) Self-service Machines.

Changes

  • The ticket can be changed for the same day at no cost, within its period of validity.
  • If passengers wish to change the ticket for another day, they will pay a change fee of 20% of the original ticket price.

On Regional trains, a minimum fee of €1 per ticket applies.

If the price of the new ticket is higher, passengers pay the difference.
If the changed ticket is cheaper, 15% will be discounted from the price difference after any applicable change fees are deducted.

Cancellations

Cancellations are allowed, with a fee of 30% of the ticket price.

Missed Trains

In the case of AVE or Larga Distancia (Long Distance) trains that are missed for causes not attributable to Renfe, those passengers who have arrived at the departure station at least 30 minutes before the scheduled train departure time will be given the option to travel on the next train with available seats, under the terms and conditions specified by Renfe.

Passengers will need to pay 20% of the new ticket price based on the General fare, if they travel in the same class – or lower – as that of the original ticket.

Loyalty Programme

Passengers who purchase the Más Renfe Joven card will be automatically signed up to Más Renfe (loyalty programme) and enjoy its benefits.

They may get Renfe Points for train ticket purchases or for the services from partner companies on the programme. Collected points can be exchanged for new train tickets, hotel stays and even to renew the card itself.

Remember...

Passengers need to show the ticket alongside valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Cercanías Discount for Spanish Large Families  

 

This Fare allows members of large families with the corresponding certificate awarded by the different Autonomous Regions the chance to travel with heavy discounts depending on the category on all national AVE, Larga Distancia (Long Distance), Avant, Media Distancia Convencional (Conventional Mid-Distance), Cercanías (Commuter) and Feve services in all seats and classes.

To qualify for the discount, passengers need to present the official Spanish Large Family certificate (register, card, etc.) or document certifying their status and category, or a certified photocopy of the document. They may also present expired certificates accompanied by a duly filled in renewal application.

The discount will solely be made when purchasing tickets:

  • 20% off for Spanish Large Family members in the general category.
  • 50% off for Spanish Large Family members in the special category.

These discounts can be used in conjunction with any other, except for those products/services/offers that specify otherwise in their commercial terms and conditions.

Spanish Large Family certificates issued by the Generalitat de Catalunya for single-parent families will only be accepted as such on Rodalíes (commuter) trains, which are managed by the Generalitat de Catalunya that sets their commercial conditions.

Tickets may be purchased at points of sale at ticket offices at Stations, www.renfe.com, Travel Agencies in person, Telephone Sales Renfe Contigo 91 232 03 20, Renfe app and Ticket and Multiproduct Self-service Machines.

Changes and cancellations may be made if the applicable fares for the purchased ticket allow them.

Remember...

Passengers need to show the ticket alongside all valid documents proving they are eligible for the applied discounts and the Spanish Large Family certificate, and keep them until the end of the journey. In addition, they should have their identity document with them.

Cercanías Discount for Children  

 

Children under six not on a group ticket may travel free of charge, as long as they do not occupy a seat and are accompanied by an adult (with a maximum of two children per adult).

Cercanías Discounts for Groups  

 

  • Groups must comprise 10 or more people.
  • All members of the group must travel on the same train and on the same date
  • All passengers must have the same departure and arrival points.
  • Children under 12: 50% discount.
  • Adults aged 12 and over:
    • Single journey: 30% discount.
    • Return journeys: 40% discount.
  • By selecting the Group Fare, every member of the group will pay the same price regardless of their ages.
     

Tarjeta Renfe & Tú:

The contactless card version of this chip/smart card can be used to add authorised tickets, making it easier for passengers to pass through the boarding control points. It replaces the usual hard copies of tickets with a magnetic stripe. However, it is not a payment card.

There are two card types: Personalised and Non-Personalised. Both reusable and rechargeable. They let passengers check all the stored information and the tickets never expire as a medium.

Scope of application. Cercanías (Commuter) trains of the hub from which the ticket is purchased.

 

Personal Card

Personal cards bear cardholder details and their photo.

Suitable for loading all ticket types at the Cercanías (Commuter) hub.

Discounts will be applied to the card at the time of request, or when purchasing a ticket at the ticket office, and will be applied directly when tickets are purchased.

To purchase the personalised card, you may request the form at stations with personnel of the Cercanías (Commuter) Hub, or obtain the form directly from the website of each Cercanías (Commuter) Hub at www.renfe.com, together with the following documents:

  • Photocopy of the National ID Document/Foreigner's National ID Document/Passport or resident's card.
  • Current photograph.
  • Documentation proving eligibility for any discounts.

 New tickets can be purchased and additional ones can be added at the ticket offices of the Cercanías (Commuter) stations and at Cercanías (Commuter) self-service machines.

Non-personal card

Suitable for adding any non-personalised ticket (one-way ticket, return ticket and Bonotren).

It does not accept tickets with discounts, except in the following exceptional cases:

  • Damage, theft, loss or faulty functioning of the Personalised Contactless Card with Multi-trip Tickets that have been partially used.
  • All one-way tickets, return tickets and Bonotren with a duly accredited discount entitlement by ticket office staff for passengers who are not regular hub visitors without Personalised Contactless Card application processing time. Card valid for 7 days following purchase.

The non-personalised card can be purchased at the ticket offices of the Cercanías (Commuter) stations, from the self-service machines of the Cercanías (Commuter) trains and even on board the train. New tickets can be purchased and additional ones can be added at the ticket offices of the Cercanías (Commuter) stations and at Cercanías (Commuter) self-service machines.

The Personalised and Non-Personalised "Tarjeta Renfe & Tú" cards can be used to store tickets and do not expire.

Ticket sale (new tickets and additional tickets added)

Mo more than two identical Multi-trip Tickets can be added to the "+Renfe & Tú" Contactless Card, which have the same number of zones and the same origin-destination, so the ticket can be added before the valid ticket expires. Only the valid ticket can be used at the time of cancellation. It is used to add another identical ticket before the valid ticket expires.

Both the Personalised and Non-Personalised Contactless Cards allow two overlapping Bonotren to be added.

The validity of the tickets will be determined by the terms and conditions established in the current regulations.

Boarding control and control during the journey

Passengers, at boarding control or en route, need to show the "Tarjeta Renfe & Tú" card alongside the booking validation and valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, train or station staff may ask the Contactless Card holders to show their ID document.

If a passenger boards the train without a valid ticket, the intervention/supervision personnel on board must apply the provisions for "Passengers without a valid ticket - Route extension - Class upgrade".

Extending the journey

Cercanías (Commuter) tickets added to the Contactless Card accept this and the passenger may extend their trip inside and outside the hub, but must inform and validate their situation at the departure station. In turn, the Multi-trip Tickets allow route extensions on the Cercanías (Commuter) hub only.

In any case, a complementary ticket must be paid.

All other cases will be subject to the provisions for "Passengers without a valid ticket - Route extension - Class upgrade".

Damage, theft or loss of the "Tarjeta Renfe & Tú" card 

Personalised "Tarjeta Renfe & Tú" card

The customer will request a form from the staff at the ticket offices in stations to obtain the duplicate of the "Tarjeta Renfe & Tú" card (keeping the original passenger number) and be asked to pay for the corresponding amount.

If a valid ticket is added to a damaged, stolen or lost card, the passenger must visit the ticket office of the station from which the new card was requested when he/she receives the new card. The station will contact the Cercanías (Commuter) hub and add part of the ticket, corresponding to the new card, at no cost to the passenger.

In the case of faulty Tarjeta Renfe & Tú cards, the ticket office will report the incident to the Cercanías (Commuter) hub and send the request for a duplicate of the Tarjeta Renfe & Tú card signed by the passenger, indicating the anomaly detected. This will be processed for the passenger at no cost.

In all other cases, the procedure for damaged, stolen or lost cards described in the previous paragraphs will be applied.

Non-Personalised "Tarjeta Renfe & Tú" card

In case of damage, theft or loss, the passenger must purchase a new card.

If the card is damaged due to improper use, no tickets will be replaced. If the card is not damaged because of its misuse, the ticket office will contact the Cercanías (Commuter) hub, which will provide the necessary details, so part of the ticket is added to the new card.

In the event of a malfunctioning non-personalised card, it will only be replaced at no cost if it stops working while it is in good condition and no damage or deterioration is observed, also replacing unused tickets, if possible. In any case, the passenger will be asked to pay for a new card.