Tickets

Promo Ticket

This offer is based on a dynamic pricing system with heavy discounts on AVE and Larga Distancia (Long Distance) trains on domestic journeys, which are set depending on the train, date of travel and advance purchase.

Ticket prices can be up to 70% cheaper than the General Fare, and are available at www.renfe.com, Renfe Ticket, Travel Agencies in person and online.

These tickets are available at Ticket offices at Stations, Ceuta Sales Office, www.renfe.com, Telephone Sales and Multiproduct Self-service Machines with a maximum discount of 40% off the General fare.

These discounts cannot be used in conjunction with others except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

It is not possible to select from the seat map when making your purchase.

No Changes or Cancellations.

Compensation for delays:

  • At least 60 minutes: 50% Refund
  • Over 90 minutes: 100% of the ticket price.

No Missed Trains.


Remember...

Passengers need to show the ticket alongside valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Promo Ticket + 

This offer is based on a dynamic pricing system with heavy discounts on AVE and Larga Distancia (Long Distance) trains on domestic journeys, which are set depending on the train, date of travel and advance purchase, and without lowering any quality factors.

Ticket prices can be up to 65% cheaper than the General Fare, and are available at www.renfe.com, Renfe Ticket, Travel Agencies in person and online.

These tickets are available at Ticket offices at Stations, Ceuta Sales Office, www.renfe.com, Telephone Sales and Multiproduct Self-service Machines with a maximum discount of 35% off the General fare.


These discounts cannot be used in conjunction with others except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

Changes

If passengers wish to change the ticket, a change fee of 20% of the original ticket price will apply. In addition, passengers will pay the difference between the two tickets if applicable.

In both instances, if the changed ticket is cheaper, 15% will be discounted from the price difference after any applicable change fees are applied.

In general, tickets for AVE and Larga Distancia (long distance high-speed) trains can be changed a maximum of 3 times and always for the same departure and destination.

Cancellations

Cancellations are allowed, with a fee of 30% of the ticket price.

Missed Trains

In the case of trains that are missed for causes not attributable to Renfe, those passengers who have arrived at the departure station at least 30 minutes before the scheduled train departure time will be given the option to travel on the next train with available seats, under the terms and conditions specified by Renfe.

Passengers will need to pay 20% of the new ticket price based on the General fare, if they travel in the same class – or lower – as that of the original ticket.

Seat selection

It is not possible to select from the seat map.

Remember...

Passengers need to show the ticket alongside valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Flexible Ticket

The Flexible Ticket is a commercial offer for AVE and Larga Distancia (Long Distance) services only across all classes and seats (seats and berths). It is the same price as the General fare without any discount, but comes with additional offers that enable passengers to obtain better conditions for changes, cancellations and if they miss their train.

Discounts for holders of the Spanish Large Family entitlement and those specifically indicated in the ticket’s terms and conditions may be used with the Flexible Ticket.

Sales channels

Ticket offices at Stations, Ceuta Sales Office, www.renfe.com, Travel Agencies in person and online, Telephone Sales Renfe Contigo 912 320 320, Renfe Ticket and Multiproduct Self-Service Machines.

Changes

The ticket can be changed at no cost within its period of validity.

  • If the price of the new ticket is higher, passengers pay the difference.
  • If the new ticket is cheaper, a 15% reimbursement fee will be deducted from the price difference.

In general, tickets for AVE and Larga Distancia (long distance high-speed) trains can be changed a maximum of 3 times and always for the same origin and destination.

Cancellations

The ticket can be cancelled with a cancellation fee of 5%, deducted from the refunded ticket price.

Missed Trains

In the case of trains that are missed for causes not attributable to Renfe, those passengers who have arrived at the departure station at least 30 minutes before the scheduled train departure time will be given the option to travel on the next train with available seats, under the terms and conditions specified by Renfe.

This will be at no extra cost to passengers, as long they travel in the same – or a lower – class as that of the original ticket.

Remember...

Passengers need to show the ticket alongside valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Return Ticket

This offer is aimed at people making return journeys using the same two stations as points of departure and arrival within a maximum period of a calendar year, from the date of purchase of the ticket.

The discount is 20% off the General/Base fare for each journey and AVE, Larga Distancia (Long Distance), Avant (mid-distance high-speed), and Media Distancia Convencional (Conventional Mid-distance) services can be combined in all classes and for all seats.

This discount cannot be used in conjunction with others except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

The inbound journey must be validated at the time of purchasing the outward ticket, although it can be changed subsequently.

Sales channels

Ticket offices at Stations, Ceuta Sales Office, www.renfe.com, Travel Agencies in person and online, Telephone Sales - Renfe Contigo 912 320 320, Renfe Ticket and Multiproduct Self-Service Machines located in stations.

Changes

The tickets can be changed in their validity period, as long as the offer is still valid and the departure and arrival stations remain the same. This transaction is free.

When the price of the new ticket is higher, passengers pay the difference.

If the new ticket is cheaper, 15% will be discounted from the price difference.

In general, tickets for AVE and Larga Distancia (long distance high-speed) trains can be changed a maximum of 3 times and always for the same departure and destination.

Cancellations

Each journey leg can be cancelled individually, at a cost of 40% of the price of the ticket cancelled.

If both legs are cancelled at the same time, the cancellation fee is 15% of the price of the cancelled tickets.

Missed Trains

In case of Ave or Larga Distancia (Long Distance) trains that are missed for causes not attributable to Renfe, those passengers who have arrived at the departure station at least 30 minutes before the scheduled train departure time will be given the option to travel on the next train with available seats, under the terms and conditions specified by Renfe. This will be at no extra cost to customers, as long they travel in the same – or a lower – class as that of the original ticket.

Remember...

Passengers need to show the ticket alongside valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

4 Table Ticket

This offer is aimed at passengers on AVE and Larga Distancia (Long Distance) trains in four facing seats, with or without a table.

The four seats are sold jointly with 60% discount on the General fare, although they may be occupied by fewer passengers if they so desire, as long as the total price of the offer is paid.

This discount cannot be used in conjunction with others except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

Passengers can travel with up to two pets at no extra cost, with a maximum of one pet per passenger.

Sales channels

Tickets can be purchased at Ticket offices at Stations, Ceuta Sales Office, www.renfe.com, Travel Agencies in person, Telephone Sales Renfe Contigo 91 232 03 20 and Renfe Ticket.

Changes

No ticket changes.

Cancellations

There is a 50% cancellation fee on the ticket price. All of the tickets associated with the same localiser must be cancelled.

Compensation for delays

  • At least 60 minutes: 50% Refund
  • Over 90 minutes: 100% of the ticket price.

Missed Trains

In the case of trains that are missed for causes not attributable to Renfe, those passengers who have arrived at the departure station at least 30 minutes before the scheduled train departure time will be given the option to travel on the next train with available seats, under the terms and conditions specified by Renfe.

Passengers will need to pay 20% of the new ticket price based on the General fare, if they travel in the same class – or lower – as that of the original ticket.

Remember...

Passengers need to show the ticket alongside valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Multiple Ticket

Aimed at passengers who regularly use the train for their journeys for all AVE, Larga Distancia (Long Distance), Avant, and Media Distancia Convencional (Conventional Mid-distance) services for all trains, classes and seats.

Passengers can purchase up to three destinations in a single transaction - the first and last being the same.

The applicable discount is 20% for each journey off the General/Base fare set for each one.

This discount cannot be used in conjunction with others except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

Valid for one year, including the ticket purchase date.

Sales channels

Ticket offices at Stations, Ceuta Sales Office, www.renfe.com, Travel Agencies in person and online, and Telephone Sales - Renfe Contigo 912 320 320.

Changes

The tickets can be changed in their validity period, as long as the offer is still valid and the departure and arrival stations remain the same. This transaction is free.

When the price of the new ticket is higher, passengers pay the difference.

If the new ticket is cheaper, 15% will be discounted from the price difference.

In general, tickets for AVE and Larga Distancia (long distance high-speed) trains can be changed a maximum of 3 times and always for the same departure and destination.

Cancellations

Each journey leg can be cancelled individually, at a cost of 40% of the price of the ticket cancelled.

If all three legs are cancelled at the same time, the cancellation fee is 15% of the price of the cancelled tickets.

Missed Trains

In the case of AVE or Larga Distancia (Long Distance) trains that are missed for causes not attributable to Renfe, those passengers who have arrived at the departure station at least 30 minutes before the scheduled train departure time will be given the option to travel on the next train with available seats, under the terms and conditions specified by Renfe.

This will be at no extra cost to passengers, as long they travel in the same – or a lower – class as that of the original ticket.

More information:

Multiple purchase does not apply for departure and arrival stations located in the same Cercanías (Commuter) (commuter) hub.

All stations in a single city are deemed the same for the journey transfer process. It can therefore be done to/from any of them regardless.

For these purposes, the following shall be deemed the same station:

  • Antequera, Antequera – Santa Ana and Bobadilla.
  • Segovia and Segovia Guiomar.
  • Tarragona and Camp de Tarragona.
  • Figueres and Figueres Vilafant.
  • Huesca – Tardienta.
  • Villena – Villena A.V. and Elda Petrer.

Remember...

Passengers need to show the ticket alongside valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Combined Cercanías

The Combined Cercanías (Commuter) ticket, when purchasing an AVE or Larga Distancia (Long Distance) ticket, enables free travel to and from the departure and arrival station with a Cercanías (Commuter) ticket (Renfe Cercanías (Commuter) and Feve Cercanías (Commuter) or Rodalíes de Catalunya) associated to the main ticket with a barcode or five-digit passcode.

Passengers may start or end their journey at any station in the following cities with Renfe Cercanías (Commuter), Feve or Rodalíes de Catalunya:

  • Renfe Cercanías (Commuter): Asturias, Bilbao, Cádiz, Madrid, Malaga, Murcia/Alicante, San Sebastián, Santander, Seville, Valencia and Zaragoza.
  • Feve Cercanías: Asturias, Cartagena, Bilbao and Santander.
  • Rodalíes de Catalunya: Barcelona, Gerona and Tarragona.

The ticket may be obtained and used in the four hours before the departure time and in the four hours following the arrival time of the AVE or Larga Distancia (Long Distance) train, as long as the opening and closing times of the Cercanías (Commuter) service in each city allow for this, with no zone limit.

How to obtain the free associated tickets

At either the Self-Service Machines or the Cercanías (Commuter)/Rodalíes Ticket Offices, the barcode must be scanned or the 5-digit passcode shown on the AVE or Larga Distancia (Long Distance) ticket entered in order to obtain the associated ticket.

If it is not possible to obtain it from either of these locations, passengers should board the train and the ticket will be validated by the conductor or by departure station staff.

The Combined Cercanías (Commuter) ticket in no way gives passengers an entitlement to compensation for the AVE or Larga Distancia (Long Distance) ticket due to problems on the service.

Changes

The conditions established for commercial offers that apply to the purchased AVE or Larga Distancia (Long Distance) ticket will apply, bearing in mind that:

  • If the change is requested for the same journey, day and number of passengers on an AVE or Larga Distancia (Long Distance) ticket, although a ticket has already been obtained for a Cercanías (Commuter) service, a new localiser will be generated with the pending journeys to issue.
  • If the change is requested for a different day, journey or number of passengers on an AVE or Larga Distancia (Long Distance) ticket, and a ticket has already been obtained for a Cercanías (Commuter) service, in addition to the corresponding change fees, the price of the issued Cercanías (Commuter) tickets will be added and a new code will be generated based on the new ticket.

Cancellations

The conditions established for commercial offers that apply to the purchased AVE or Larga Distancia (Long Distance) ticket will apply, bearing in mind that:

  • When an AVE or Larga Distancia (Long Distance) ticket is cancelled, and a ticket has already been issued for a Cercanías (Commuter) service, in addition to the corresponding cancellation fees, the price of the obtained Cercanías (Commuter) tickets will be added.

Remember...

Passengers need to show the ticket alongside valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.


Now with the Alicante TRAM too

You will be able to obtain a free Alicante TRAM network ticket when you purchase an AVE or Larga Distancia (Long Distance) ticket.

You can get it in the same way as the Combined Cercanías (Commuter) tickets: at the self-service machines with the 5-digit code on the ticket.

TRAM lines where this combined ticket can be used:

  • L1 – Luceros / Benidorm
  • L2 – Luceros / San Vicent del Raspeig
  • L3 – Luceros / El Campello
  • L4 – Luceros / Pl. La Coruña

Tickets can be obtained and used

  • In the three hours before the AVE or Larga Distancia (Long Distance) train departs to Alicante
  • In the three hours following the arrival of the train in Alicante

Remember...

All conditions corresponding to the TRAM ticket will be those set by the Ferrocarriles de la Generalitat valenciana at all times. The TRAM ticket in no way gives passengers any rights or compensation for the AVE or Larga Distancia (Long Distance) ticket.

Passes

BonoAVE

BonoAVE

Journeys may be made on all AVE services and Larga Distancia (Long Distance) services that operate on high-speed lines and coincide with AVE train routes. The pass is only valid for seats.

The BonoAVE pass gives a 35% discount on the General AVE fare depending on the journey purchased by the customer. This price cannot be used in conjunction with other discounts except for the Spanish Large Family discount and for others specifically indicated in the ticket’s terms and conditions.

It will be valid for 4 months from the date of purchase. During this time the first validation must be made. Once this is done, it may be used for 4 months starting from the date of first validation. If the price of the pass changes during the period of validity, the unused journeys will be valid until the pass expires with no price changes.

The different BonoAVE types are as follows:

  • BonoAVE Preferente (First class): BonoAVE Preferente pass holders may validate their ticket in their class, or in a lower class without any right to compensation.
  • BonoAVE Turista (Standard): BonoAVE Standard pass holders may validate their ticket in Standard, Standard+ and First class although in the latter two they must pay the price difference with the corresponding General AVE fare.

Sales Channels for Passes

Ticket offices at Stations, Ceuta Sales Office, www.renfe.com, Travel Agencies in person and online, Telephone Sales - Renfe Contigo 912 320 320, Renfe Ticket and Multiproduct Self-Service Machines located in stations.

Pass Cancellation

The Pass may only be cancelled free of charge if it has not been used.

If the Pass has been used for any transaction, but no journey has been made on it, it may be cancelled with payment of a cancellation fee of 15% of its price.

Ticket offices at stations can be used to cancel BonoAVE passes purchased through any of the sales channels except for Online Travel Agencies.

Travel Agencies in person can only be used to cancel passes purchased via this channel. Those purchased at online agencies may only be cancelled via the issuing online agency

Validation of the booking

Ticket booking validation is obligatory for each journey.

Sales Channels for booking validation

Ticket offices at Stations, Ceuta Sales Office, www.renfe.com, Travel Agencies in person and online, Telephone Sales - Renfe Contigo 912 320 320, Renfe Ticket and Multiproduct Self-Service Machines.

Changes

Validations cannot be changed.

Cancellation

A booking validation can be cancelled at no cost.

The maximum period for cancelling the validation before the expected departure time of the train varies depending on the channel through which the cancellation is made :

  • Ticket offices at stations and travel agencies, in person: 5 minutes.
  • Multiproduct Self-service Machines: 15 minutes.
  • www.renfe.com and Renfe Ticket: 30 minutes.
  • Phone sales: 6 hours.

Missed Trains

  • In the case of trains that are missed for causes not attributable to Renfe, those passengers who have arrived at the departure station at least 30 minutes before the scheduled train departure time will be given the option to travel on the next train with available seats, under the terms and conditions specified by Renfe.
  • The fee will be 20% of the General fare of the new ticket, provided customers travel in the same class – or lower – as that of the original ticket.

Remember...

Passengers need to show the BonoAVE alongside the booking validation and valid documents proving they are eligible for other discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Bono AVE Flexible pass

The journeys may be made on all AVE services and Larga Distancia (Long Distance) services that operate on high-speed lines and coincide with AVE train routes. The pass is only valid for seats.

The FLEXIBLE BonoAVE has a unique price depending on the pass type. This price cannot be used in conjunction with other discounts except for the Spanish Large Family discount and for others specifically indicated in the ticket’s terms and conditions.

It will be valid for 4 months from the date of purchase. During this time the first validation must be made. Once this is done, it may be used for 4 months starting from the date of first validation. If the price of the pass changes during the period of validity, the unused journeys will be valid until the pass expires with no price changes.

The different BonoAVE FLEXIBLE types are as follows:

  • BonoAVE FLEXIBLE First Class pass: BonoAVE FLEXIBLE Preferente pass holders may validate their ticket in their class, or in a lower class without any right to compensation.
  • BonoAVE FLEXIBLE Standard pass: BonoAVE FLEXIBLE Standard pass holders may validate their ticket in Standard, Standard+ and First class although in the latter two they must pay the price difference with the corresponding General AVE fare.

Sales Channels for Passes

Ticket offices at Stations, Ceuta Sales Office, www.renfe.com, Travel Agencies in person and online, Telephone Sales - Renfe Contigo 912 320 320, Renfe Ticket and Multiproduct Self-Service Machines located in stations.

Pass Cancellation

The Pass may only be cancelled free of charge if it has not been used.

If the Pass has been used for any transaction, but no journey has been made on it, it may be cancelled with payment of a cancellation fee of 15% of its price.

Ticket offices at stations can be used to cancel BonoAVE FLEXIBLE passes purchased through any of the sales channels except for Online Travel Agencies.

Travel Agencies in person can only be used to cancel passes purchased via this channel. Those purchased at online agencies may only be cancelled via the issuing online agency.

Validation of the booking

Ticket booking validation is obligatory for each journey.

Sales Channels for booking validation

Ticket offices at Stations, Ceuta Sales Office, www.renfe.com, Travel Agencies in person and online, Telephone Sales - Renfe Contigo 912 320 320, RenfeTicket and Multiproduct Self-Service Machines.

Changes

Validations cannot be changed.

Cancellation

A booking validation can be cancelled at no cost.

The maximum period for cancelling the validation before the expected departure time of the train varies depending on the channel through which the cancellation is made :

  • Ticket offices at stations and travel agencies, in person: 5 minutes.
  • Multiproduct Self-service Machines: 15 minutes.
  • www.renfe.com and Renfe Ticket: 30 minutes.
  • Phone sales: 6 hours.

Missed Trains

  • In the case of trains that are missed for causes not attributable to Renfe, those passengers who have arrived at the departure station at least 30 minutes before the scheduled train departure time will be given the option to travel on the next train with available seats, under the terms and conditions specified by Renfe.
  • The fee will be 20% of the General fare of the new ticket, provided customers travel in the same class – or lower – as that of the original ticket.

Remember...

Passengers need to show the BonoAVE FLEXIBLE alongside the booking validation and valid documents proving they are eligible for other discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Bono AVE Colaborativo (Collaborative) pass

Journeys may be made on all AVE and Larga Distancia (Long Distance) services. The pass is only valid for seats.

This pass gives up to a 30% discount on the General fare depending on the journey purchased by customers. No further discount can be used with this pass price.

It will be valid for 4 months from the date of purchase. During this time the first validation must be made. Once this is done, it may be used for 4 months starting from the date of first validation. If the price of the pass changes during the period of validity, the unused journeys will be valid until the pass expires with no price changes.

The different Bono COLABORATIVO types are as follows:

  • Bono COLABORATIVO Preferente (First class) pass: Bono COLABORATIVO Preferente pass holders may validate their ticket in First class, or in a lower class without any right to compensation.
  • Bono COLABORATIVO Turista (Standard class) pass: Bono COLABORATIVO Standard pass holders may validate their ticket in Standard, Standard+ and First class although in the latter two they must pay the price difference with the corresponding General AVE fare.

Sales Channels for Passes

Ticket offices at Stations, Ceuta Sales Office, www.renfe.com, Travel Agencies in person and online, Telephone Sales - Renfe Contigo 912 320 320, Renfe Ticket and Multiproduct Self-Service Machines located in stations.

Pass Cancellation

The Pass may only be cancelled free of charge if it has not been used.

If the Pass has been used for any transaction, but no journey has been made on it, it may be cancelled with payment of a cancellation fee of 15% of its price.

Ticket offices at stations can be used to cancel Bono COLABORATIVO passes purchased through any of the sales channels except for Online Travel Agencies.

Travel Agencies in person can only be used to cancel passes purchased via this channel. Those purchased at online agencies may only be cancelled via the

issuing online agency.

Validation of the booking

Ticket booking validation is obligatory for each journey.

Sales Channels for Booking Validation

Ticket offices at Stations, Ceuta Sales Office, www.renfe.com, Travel Agencies in person and online, Telephone Sales - Renfe Contigo 912 320 320, Renfe Ticket and Multiproduct Self-Service Machines.

Changes

Validations cannot be changed.

Cancellation

A booking validation can be cancelled at no cost.

The maximum period for cancelling the validation before the expected departure time of the train varies depending on the channel through which the cancellation is made :

  • Ticket offices at stations and travel agencies, in person: 5 minutes.
  • Multiproduct Self-service Machines: 15 minutes.
  • www.renfe.com and Renfe Ticket: 30 minutes.
  • Phone sales: 6 hours.

Missed Trains

  • In the case of trains that are missed for causes not attributable to Renfe, those passengers who have arrived at the departure station at least 30 minutes before the scheduled train departure time will be given the option to travel on the next train with available seats, under the terms and conditions specified by Renfe.
  • The fee will be 20% of the General fare of the new ticket, provided customers travel in the same class – or lower – as that of the original ticket.

Remember...

Passengers need to show the Bono Colaborativo alongside the booking validation and valid documents proving they are eligible for other discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.


Avant

Tarjeta Plus

This pass offers a reduced price on the General/Base fare based on the journey and number of trips purchased.

The discount cannot be used in conjunction with others, except for Spanish Large Family discounts.

Although its validity period is 6 months from the date of purchase, all the journeys must be used in a maximum of 30 days from the first validated booking.

Sales Channels for Passes

Ticket offices at Stations, Ceuta Sales Office, www.renfe.com, Travel Agencies in person and Telephone Sales - Renfe Contigo 912 320 320.

Pass Cancellation

It may only be cancelled at no cost provided it has not been used.

If the pass has been used for any transaction but no journey has been made on it, it may be cancelled with payment of a cancellation fee of 15% of the Pass price.

Ticket offices at Stations can be used to cancel the Pass purchased through any of the sales channels.

Passes purchased at Travel Agencies can only be cancelled via this channel.

Validation of the booking

Each journey must be validated; max. one passenger per train and day.

Sales Channels for booking validation

Ticket offices at Stations, Ceuta Sales Office, www.renfe.com, Travel Agencies in person, Telephone Sales - Renfe Contigo 912 320 320, Renfe Ticket and Multiproduct Self-Service Machines.

Changes

The booking validation cannot be changed.

Cancellation

A booking validation can be cancelled at no cost.

The maximum period for cancelling the validation before the expected departure time of the train varies depending on the channel through which the cancellation is made :

  • Ticket offices at stations and travel agencies, in person: 5 minutes.
  • Multiproduct Self-service Machines: 15 minutes.
  • www.renfe.com and Renfe Ticket: 30 minutes.
  • Phone sales: 6 hours.

Remember...

Passengers need to show the Tarjeta Plus Card Pass alongside the booking validation and valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Tarjeta Plus 10 Card

The discount cannot be used in conjunction with others, except for Spanish Large Family discounts.

Although the card validity period runs for 2 months from the date of purchase, all journeys must be made in a maximum of 8 days from the first validated booking.

Sales Channels for the Card

Ticket offices at Stations, Ceuta Sales Office, www.renfe.com, Travel Agencies in person and Telephone Sales - Renfe Contigo 912 320 320.

Cancelling the Card

It may only be cancelled free-of-charge if it has not been used.

If the pass has been used for any transaction but no journey has been made on it, it may be cancelled with payment of a cancellation fee of 15% of the Card price.

Ticket offices at Stations can be used to cancel the Card purchased through any of the sales channels.

Cards purchased at Travel Agencies can only be cancelled via this channel.

Validation of the booking

Each journey must be validated; max. one passenger per train and day.

Sales Channels for booking validation

Ticket offices at Stations, Ceuta Sales Office, www.renfe.com, Travel Agencies in person, Telephone Sales - Renfe Contigo 912 320 320, Renfe Ticket and Multiproduct Self-Service Machines.

Changes

The booking validation cannot be changed.

Cancellations

A booking validation can be cancelled at no cost.

The maximum period for cancelling the validation before the expected departure time of the train varies depending on the channel through which the cancellation is made :

  • Ticket offices at stations and travel agencies, in person: 5 minutes.
  • Multiproduct Self-service Machines: 15 minutes.
  • www.renfe.com and Renfe Ticket: 30 minutes.
  • Phone sales: 6 hours.

Remember...

Passengers need to show the Tarjeta Plus 10 card alongside the booking validation and valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Tarjeta Plus 10 - 45

The discount cannot be used in conjunction with others, except for Spanish Large Family discounts.

Its period of use and validity is 45 days from the date of purchase of the Card.

Sales Channels for the Card

Renfe.com, station ticket offices, Ceuta sales office, in-person travel agencies and telephone sales - Renfe Contigo 912 320 320.

Cancelling the Card

It may only be cancelled free-of-charge if it has not been used.

If the pass has been used for any transaction but no journey has been made on it, it may be cancelled with payment of a cancellation fee of 15% of the Card price.

Ticket offices at stations can be used to cancel the Card purchased through any of the sales channels.

Cards purchased at travel agencies can only be cancelled via this channel.

Validation of the booking

Each journey must be validated; max. one passenger per train and day.

Sales Channels for booking validation

This can be done at renfe.com, station ticket offices, Ceuta sales office, in-person travel agencies and telephone sales - Renfe Contigo 912 320 320, Renfe Ticket and Multiproduct Self-service Machines.

Changes

The booking validation cannot be changed.

Cancellation

A booking validation can be cancelled at no cost.

The maximum period for cancelling the validation before the expected departure time of the train varies depending on the channel through which the cancellation is made:

  • Ticket offices at stations and travel agencies, in person: 5 minutes.
  • Multiproduct Self-service Machines: 15 minutes.
  • www.renfe.com and Renfe Ticket: 30 minutes.
  • Phone sales: 6 hours.

Remember...

Passengers need to show the Tarjeta Plus 10 -45 card alongside the booking validation and valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Tarjeta Plus 10 Estudiantes Card

The discount cannot be used in conjunction with others, except for Spanish Large Family discounts.

Although the card validity period runs for 2 months from the date of purchase, all journeys must be made in a maximum of 10 days from the first validated booking.

Sales Channels for the Card

Ticket offices in Stations, Ceuta Sales Office, Travel Agencies in person.

Cancelling the Card

It may only be cancelled free-of-charge if it has not been used.

If the pass has been used for any transaction but no journey has been made on it, it may be cancelled with payment of a cancellation fee of 15% of the Card price.

Ticket offices at Stations can be used to cancel the Card purchased through any of the sales channels.

Cards purchased at Travel Agencies can only be cancelled via this channel.

Validation of the booking

Each journey must be validated; max. one passenger per train and day.

Sales Channels for booking validation

This may be done at Ticket offices in Stations, Ceuta Sales Office, Travel Agencies in person, Telephone Sales - Renfe Contigo 912 320 320, Renfe Ticket and Multiproduct Self-Service Machines.

Changes

The booking validation cannot be changed.

Cancellation

A booking validation can be cancelled at no cost.

The maximum period for cancelling the validation before the expected departure time of the train varies depending on the channel through which the cancellation is made :

  • Ticket offices at stations and travel agencies, in person: 5 minutes.
  • Multiproduct Self-service Machines: 15 minutes.
  • www.renfe.com and Renfe Ticket: 30 minutes.
  • Phone sales: 6 hours.

Remember...

Passengers need to show the Tarjeta Plus 10 ESTUDIANTE card alongside the booking validation and valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.


Media Distancia (Mid-distance)

Regional Monthly Pass

The Regional Monthly Pass offers you the chance to earn Renfe Points and benefit from the other advantages available to our loyalty programme members.

If you are not a member of our loyalty programme yet, sign up and start earning points that you can exchange at Renfe or for services offered by programme partner companies (stays at hotels, car hire, magazine subscriptions, etc.).

Do not forget that to earn points you must enter your Tarjeta +Renfe card number when purchasing your pass.

This is a non-transferable, named, personal pass, with which passengers can make unlimited trips, single or return, interchangeably between two specific stations, with a discount on the General/Base fare on authorised Regional train services for the validity period and month paid.

The Pass may be used every day in a calendar month from the first until the last day, both inclusive. The validity date will be printed on the ticket.

These prices cannot be used in conjunction with other discounts except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

Sales Channels for Passes

Passes can be issued at station Ticket offices and Self-Service Machines.

It may be purchased up to 10 days before the validity start date.

Pass Changes

No changes allowed.

Pass Cancellation

Passes may only be cancelled before the start of their usage period, with a fee of 15% of the ticket price.

Passes can be cancelled at station Ticket Offices.

Validation of the booking

Each journey must be validated and will apply to the selected journey and train.

Sales Channels for booking validation

Passes may be validated at station Ticket Offices, Self-Service Machines and Validation Machines.

Validation changes

The booking validation cannot be changed.

Validation cancellation

A booking validation can be cancelled at no cost.

However, if customers have validated on a train with a higher fare, they may cancel at no cost if they do so within two hours. After this, they will need to pay 15% of the difference between the two fares as an admin fee.

Remember...

Passengers need to show the Regional Monthly Pass alongside the booking validation and valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, train or station staff may ask Pass holders to show their identity document.

Monthly Student Pass

This is a non-transferable, named, personal pass, with which passengers can make unlimited trips, single or return, interchangeably between two specific stations, with a discount on the General/Base fare on authorised Regional train services for the validity period and month paid, and is aimed at helping travel to Universities.

The Pass may be used every day in a calendar month from the first until the last day, both inclusive. Both dates will be printed on the ticket.

These prices cannot be used in conjunction with other discounts except for the Spanish Large Family discount and those specifically included in the ticket’s terms and conditions.

Aimed at students, lecturers and employees of the:

  • Universities of Galicia (Santiago de Compostela, A Coruña and Vigo, and University Centres and Professional Schools in Vigo, Ourense, Pontevedra, Ferrol and Lugo).
  • Universities of Castile and León (Valladolid, Salamanca and Burgos).
  • Universities of Castellón and Valencia.
  • Universities of Castile-La Mancha (Ciudad Real, Albacete, Toledo and Cuenca Campuses).
  • Universities of Andalusia (Granada, Almería, Seville, Pablo Olavide, Cordoba, Huelva, Malaga and Cadiz).
  • University of Zaragoza.

Aimed at students of the:

  • University of the Basque Country.

Sales Channels for Passes

It can be issued at ticket offices in stations upon presentation of student/employee ID card.

They may be purchased up to 10 days before the validity start date.

Pass Changes

No changes allowed.

Pass Cancellation

Passes may only be cancelled before the start of their usage period, with a fee of 15% of the ticket price.

Passes can be cancelled at station ticket offices.

Validation of the booking

Each journey must be validated and will apply to the selected journey and train.

Sales Channels for booking validation

Passes may be validated at station Ticket Offices, Self-Service Machines and Validation Machines.

Validation changes

The booking validation cannot be changed.

Validation cancellation

A booking validation can be cancelled at no cost.

However, if customers have validated on a train with a higher fare, they may cancel at no cost if they do so within two hours. After this, they will need to pay 15% of the difference between the two fares as an admin fee.

Remember...

Passengers need to show the Regional Monthly Student Pass alongside the booking validation and valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, train or station staff may ask Pass holders to show their identity document.

Tarjeta 6 Card

This is a transferrable, single or multi-person, non-personalised card, with which passengers can make any 6 trips between two specific stations, with a discount on the General/Base fare on Regional Train services during the validity period, between:

  • Madrid Puerta de Atocha and Badajoz – Cáceres – Mérida – Montijo – Plasencia, and vice versa

This ticket can be used by more than one passenger at a time, as long as all passengers start and end their journey in the same place and one journey is validated on the ticket for each of the passengers travelling on it.

The card can be used every day until the 6 journeys are made, for one month starting from the purchase date. It is valid for a specific journey and train. The dates will be printed on the ticket.

These prices cannot be used in conjunction with other discounts except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

Sales Channels for the Card

Passes can be issued at station Ticket offices and Self-Service Machines.

It may be purchased up to 10 days before the validity start date.

Changes

No card changes allowed.

Cancelling the Card

It may only be cancelled free-of-charge if it has not been used.

If the pass has been used for any transaction but no journey has been made on it, it may be cancelled with payment of a cancellation fee of 15% of the Card price.

The card may be cancelled at station ticket offices.

Validation of the booking

Validation is mandatory for every trip.

Sales Channels for booking validation

Passes may be validated at station Ticket Offices, Self-Service Machines and Validation Machines.

Validation changes

The booking validation cannot be changed.

Validation cancellation

A booking validation can be cancelled at no cost.

However, if customers have validated on a train with a higher fare, they may cancel at no cost if they do so within two hours. After this, they will need to pay 15% of the difference between the two fares as an admin fee.

Remember...

Passengers need to show the Tarjeta 6 card alongside the booking validation and valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, train or station staff may ask cardholders to show their identity document.

Personal Card

Personal cards bear cardholder details and their photo. They are designed so cardholders can add individual tickets:

  • Regional Monthly Pass.
  • Monthly and semi-annual student membership.
  • Discounted tickets: Tarjeta Dorada card, Spanish Large Family, etc.

It can also be used for other tickets such as one-way tickets, return tickets or Bonotren.

Two tickets cannot be loaded simultaneously, other than two equal multi-travel titles with the same origin-destination.

In order to purchase the personalised card you must fill out the application form, which will be obtained either at the points of sale or through the Renfe website and delivered to the stations of Córdoba or Campus de Rabanales, along with the following documents:

  • Photocopy of a valid ID document (DNI/NIE or passport).
  • Current photograph.
  • Documentation proving eligibility for any discounts.

Request it here


Non-personal card

It is used to support tickets that do not require personal identification: one-way, return and bonotren.

These tickets can be purchased at ticket offices, self-service machines or onboard a train for €0.50.

Exceptional cases: topping up non-personal cards
For passengers who are eligible for a sporadic visit without the time of application of the Personalised contactless card and duly accredited to the ticket office staff, they may charge on the non-personalised card any of the following tickets: one-way, round trip or bonotren. Card valid for a maximum of seven days following purchase.

  • More informatio: Cordoba Station - Telephone: 957 769 215

 


Renfe Spain Pass

Renfe Spain Pass

Validity and expiry of the Renfe Spain Pass

Validity period: 6 months.

Travel period: 1 from first validation of a journey

Launched for the leisure of residents abroad

Processing channels

  • Ticket office
  • Telephone number
  • Website
  • Agency 

Change of the pass price

If the price of the Pass changes during the validity period, the unused journeys will be valid until the pass expires with no price changes.

Recovering the pass

If the Pass is lost, stolen or damaged, passengers must go to the ticket office or visit www.renfe.com to have the Pass re-issued (updated with journeys made).

Pass features

  • Renfe Spain Pass is personal and non-transferable. Proof of identity with a passport is required. Only valid for persons residing outside Spain.
  • Renfe Spain Pass offers travel on authorised trains (excl. berths) depending on the number of trips selected.
  • Renfe Spain Pass is valid for 6 months from the date of purchase and can be used for 1 month following the date of the first trip taken.
  • It is necessary to make a reservation with no charge to travel. You must bring your ticket along with a Renfe Spain Pass to access the train.
  • Cancellation fee applies 24 hours after purchase. No reimbursement after first journey.
  • If your Renfe Spain Pass is lost, stolen or damaged, you can print out a copy.


Prices

Standard class

Adults:

  • 4 trips: 195€
  • 6 trips: €275
  • 8 trips: 300€
  • 10 trips: 410€

 

First class

Adults:

  • 4 trips: 270€
  • 6 trips: 380€
  • 8 trips: 480€
  • 10 trips: 560€

 

Children:

  • 4 trips: 145€
  • 6 trips: 200€
  • 8 trips: 255€
  • 10 trips: 305€

 

 

Children:

  • 4 trips: 200€
  • 6 trips: 280€
  • 8 trips: 350€
  • 10 trips: 410€

Remember...

Children (aged between 4 and 13; children under 4 travel for free if they do not occupy a seat).

Changes and cancellations

Pass cancellations

  • The pass may be cancelled free-of-charge within the following 24 hours from time of purchase, with a full reimbursement.
  • After the 24-hour grace period, there will be a 15% cancellation fee applied if the pass has not yet been used.
  • No reimbursements after the first journey.
  • Passengers who make a journey in a class below the one stated on the pass have no right to any compensation.

Ticket cancellation

  • Tickets may be cancelled free-of-charge by filling out the form at renfe.com, in Travel Agencies and at authorised stations.
  • A ticket may be cancelled up to 15 minutes before the train departs the station.
  • The balance of the pass is restored after cancellation.

Replacing a pass

  • If a pass is damaged, lost or stolen, a duplicate can be requested from authorised station ticket offices free-of-charge.
  • Passes cannot be exchanged for ones in a different category/class.
  • Passes cannot be exchanged for ones with a different validity period.

Commitment

Pass holders have the right to request compensation if there is a delay to the schedules train arrival, train quality is unacceptable or if there is any other reasons attributable to Renfe in the same conditions as for other fares, depending on the product and train type.

Discounts

Discounts for over-60s

This card can be purchased by the over-60s that have the right to discounts as per the established conditions. They must provide a valid ID document (DNI/NIE or passport).

The Tarjeta Dorada is named and non-transferable, costs 6 euro for passengers and must be accompanied by the corresponding ticket.

It is valid every day of the week, for a period of 12 months from the date of issue. Those issued by banks may last for longer.

The Tarjeta Dorada discounts apply to the General/Base fare for all classes and seats on AVE, Larga Distancia (Long Distance), Avant, and Media Distancia Convencional (Conventional Mid-distance) and Feve services.

Discounts

AVE and Larga Distancia (Long Distance)

  • Tuesday, Wednesday, Thursday and Saturday: 40% discount
  • Friday, Sunday and Monday: 25% discount

Avant

  • Monday to Friday: 25% discount
  • Saturdays and Sundays: 40% discount

Media Distancia Convencional (Conventional Mid-Distance)

  • 40% discount every day

Cercanías

  • 40% discount every day

Feve

  • 50% discount

Remember...

This discount cannot be used in conjunction with others except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

Sales channels

The Tarjeta Dorada may be purchased at Ticket offices in Stations, Ceuta Sales Office and Travel Agencies in person

Depending on the service type, tickets linked to this discount can be purchased at Ticket offices at Stations, Ceuta Sales Office, Renfe.com, Travel Agencies in person and Online, Telephone Sales, Renfe Ticket, Multiproduct Self-service Machines, and Cercanías (Commuter) and Feve Self-service Machines

Ticket Changes

  • The ticket can be changed for the same day at no cost, within its period of validity.
  • If passengers wish to change the ticket for another day, they will pay a change fee of 10% of the original ticket price.

On Regional trains, a minimum fee of €1 per ticket applies.

When the price of the new ticket is higher, passengers pay the difference.

If the changed ticket is cheaper, 15% will be discounted from the price difference after any applicable change fees are deducted.

Any change to the cardholder's ticket means the companion's ticket must be changed too.

Ticket cancellations

Cancellations are allowed, with a fee of 15% of the ticket price.

Any cancellation of the cardholder's ticket means the companion's ticket must be cancelled; the latter can be cancelled separately.

Missed Trains

In the case of AVE or Larga Distancia (Long Distance) trains that are missed for causes not attributable to Renfe, those passengers who have arrived at the departure station at least 30 minutes before the scheduled train departure time will be given the option to travel on the next train with available seats, under the terms and conditions specified by Renfe.

Passengers will need to pay 20% of the new ticket price based on the General/Base fare, if they travel in the same class – or lower – as that of the original ticket.

Damage, theft or loss of the Tarjeta Dorada

A duplicate will be issued as long as the card was issued or registered at Ticket offices in Stations with the booking sales system, except where uploaded to the personal contactless card (TSC) "Renfe&Tú", in which case another TSC must be purchased and the Tarjeta Dorada with its validity period added to it at no cost. Feve replaces lost Tarjeta Dorada cards at no cost.

Remember...

Passengers need to show the ticket alongside valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Tarjeta Dorada Card

The Tarjeta Dorada is named and non-transferable, costs 6 euros for passengers and must be accompanied by the corresponding ticket.

It is valid every day of the week for a period of 12 months from the date of issue. Those issued by banks may last for longer.

The Tarjeta Dorada discounts apply to the General/Base fare for all classes and seats on AVE, Larga Distancia (Long Distance), Avant, and Media Distancia Convencional (Conventional Mid-distance) and Feve services.

Who is it aimed at?

  • Spanish Social Security benefits claimants over the age of 18 who have a permanent, total or absolute physical or mental impairment or severe disability. They must submit:
    • Document certifying the pension/benefit status of each of the aforementioned situations.
  • State employee benefit recipients and retired military personnel over the age of 18 who have a permanent disability or are otherwise unfit for work. They must submit:
    • Document certifying the pension/benefit status of each of the aforementioned situations.
    • Certificate, Disability Card or certifying document issued by the relevant regional or national body.

Discounts

AVE and Larga Distancia (Long Distance)

  • Tuesday, Wednesday, Thursday and Saturday: 40% discount
  • Friday, Sunday and Monday: 25% discount

Avant

  • Monday to Friday: 25% discount.
  • Weekends: 40% discount.

Media Distancia Convencional (Conventional Mid-Distance): 40% discount.

Cercanías: 40% discount.

Feve: 50% discount

Remember...

This discount cannot be used in conjunction with others except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

Sales channels

The Tarjeta Dorada may be purchased at Ticket offices in Stations, Ceuta Sales Office and Travel Agencies in person

Depending on the service type, tickets linked to this discount can be purchased at Ticket offices at Stations, Ceuta Sales Office, Renfe.com, Travel Agencies in person and Online, Telephone Sales, Renfe Ticket, Multiproduct Self-service Machines, and Cercanías (Commuter) and Feve Self-service Machines

Ticket Changes

  • The ticket can be changed for the same day at no cost, within its period of validity.
  • If passengers wish to change the ticket for another day, they will pay a change fee of 10% of the original ticket price.

On Regional trains, a minimum fee of €1 per ticket applies.

When the price of the new ticket is higher, passengers pay the difference.

If the changed ticket is cheaper, 15% will be discounted from the price difference after any applicable change fees are deducted.

Any change to the cardholder's ticket means the companion's ticket must be changed too.

Ticket cancellations

Cancellations are allowed, with a fee of 15% of the ticket price.

Any cancellation of the cardholder's ticket means the companion's ticket must be cancelled; the latter can be cancelled separately.

Missed Trains

In the case of AVE or Larga Distancia (Long Distance) trains that are missed for causes not attributable to Renfe, those passengers who have arrived at the departure station at least 30 minutes before the scheduled train departure time will be given the option to travel on the next train with available seats, under the terms and conditions specified by Renfe.

Passengers will need to pay 20% of the new ticket price based on the General/Base fare, if they travel in the same class – or lower – as that of the original ticket.

Damage, theft or loss of the Tarjeta Dorada

A duplicate will be issued as long as the card was issued or registered at Ticket offices in Stations with the booking sales system, except where uploaded to the personal contactless card (TSC) "Renfe&Tú", in which case another TSC must be purchased and the Tarjeta Dorada with its validity period added to it at no cost. Feve replaces lost Tarjeta Dorada cards at no cost.

Remember...

Passengers need to show the ticket alongside valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them

Tarjeta +Renfe Joven 50 Card

This is a personal, named and non-transferable card that provides holders with a discount on the General/Base fare depending on the trains used and how far in advance the ticket purchase is made. This discount cannot be used in conjunction with others except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

It can be purchased by young people between the ages of 14 and 25 at the time of card purchase or renewal. It costs €50.

The card is valid for one year starting from the purchase date and can be renewed every full year. The travel date for tickets purchased with the discounts listed below must be within the card's validity period.

AVE and Larga Distancia (Long Distance):

  • 50% discount for purchases made 30 days in advance or more.
  • 40% discount for purchases made 15 days in advance or more.
  • 30% discount for purchases made less than 15 days in advance.

Avant, Media Distancia Convencional (Conventional Mid-Distance) and Cercanías/Rodalíes (Commuter):

  • 25% discount.

Sales Channels

The card can be purchased at www.renfe.com and after payment, passengers receive a customer number for identification purposes and to access the card's benefits. It can be cancelled at no cost up to two hours after purchase, provided it has not been used.

Tickets should be purchased by providing the "customer number" at Ticket offices at Stations, Ceuta Sales Office, www.renfe.com, Travel Agencies in person and Online, Telephone Sales Renfe Contigo 912 320 320, Renfe Ticket, Multiproduct Self-service Machines and Cercanías (Commuter) and Media Distancia (Mid-distance) Self-service Machines.

Changes

  • The ticket can be changed for the same day at no cost, within its period of validity.
  • If passengers wish to change the ticket for another day, they will pay a change fee of 20% of the original ticket price. On Regional trains, a minimum fee of €1 per ticket applies.

If the price of the new ticket is higher, passengers pay the difference.

If the changed ticket is cheaper, 15% will be discounted from the price difference after any applicable change fees are deducted.

Cancellations

Cancellations are allowed, with a fee of 30% of the ticket price.

Missed Trains

In the case of AVE or Larga Distancia (Long Distance) trains that are missed for causes not attributable to Renfe, those passengers who have arrived at the departure station at least 30 minutes before the scheduled train departure time will be given the option to travel on the next train with available seats, under the terms and conditions specified by Renfe.

Passengers will need to pay 20% of the new ticket price based on the General fare, if they travel in the same class – or lower – as that of the original ticket.

Loyalty Programme

Passengers who purchase the Tarjeta +Renfe Joven 50 card will be automatically signed up to the +Renfe loyalty programme and enjoy its benefits.

They may get +Renfe points for train ticket purchases or for contracting services from partner companies on the programme. Collected points can be exchanged for new train tickets, hotel stays and even to renew the card itself.

Remember...

Passengers need to show the ticket alongside the booking validation and valid documents proving they are eligible for the discounts, including the Tarjeta +Renfe Joven 50 card in any of its versions, and keep them until the end of the journey. In addition, they must have their identity document with them.

 

Youth Card

An offer for passengers between the ages of 14 and 25 on the date of travel for AVE (high-speed), Larga Distancia (Long Distance), Avant (mid-distance high-speed), and Media Distancia Convencional (Conventional Mid-Distance) and Feve regional trains with a 20% discount on the General/Base fare for all trains, classes and seats.

To obtain the discount, the young person must have a Youth Card issued by any of the autonomous regions of Spain or linked to a bank card issued by partner banks.

The European Youth Card issued in countries associated with EYCA (European Youth Card Association), International Student Identity Card, IYTC International Youth Card (International Youth Global), and the GO 25 International Youth Travel Card (IYTC) are also valid.

This discount cannot be used in conjunction with others except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

Sales channels

Tickets can be purchased at Ticket offices at Stations, Ceuta Sales Office, www.renfe.com, Travel Agencies in person and online, Telephone Sales - Renfe Contigo 91 232 03 20 and Renfe Ticket.

Changes

  • The ticket can be changed for the same day at no cost, within its period of validity.
  • If passengers wish to change the ticket for another day, they will pay a change fee of 10% of the original ticket price.

On Regional trains, a minimum fee of €1 per ticket applies.

If the price of the new ticket is higher, passengers pay the difference.

If the changed ticket is cheaper, 15% will be discounted from the price difference after any applicable change fees are deducted.

Cancellations

Cancellations are allowed, with a fee of 15% of the ticket price.

Missed Trains

In the case of AVE or Larga Distancia (Long Distance) trains that are missed for causes not attributable to Renfe, those passengers who have arrived at the departure station at least 30 minutes before the scheduled train departure time will be given the option to travel on the next train with available seats, under the terms and conditions specified by Renfe.

Passengers will need to pay 20% of the new ticket price based on the General fare, if they travel in the same class – or lower – as that of the original ticket.

Remember...

Passengers need to show the ticket alongside all valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, Youth Cardholders must have their identity document with them.

Discounts for children

AVE, Larga Distancia (Long Distance), Avant and Media Distancia Convencional (Conventional Mid-distance)

Under 14s occupying a seat

40% discount on the General/Base Fare. This discount applies every day for all classes and trains.

In general, no proof will need to be shown. However, if during the journey there is any doubt about the child’s age, the accompanying adult may be asked to provide official ID.

Children under 4 years old who do not occupy a seat travel for free.

Under 4s not occupying a seat

Children under 4 sharing a seat with a passenger over 4 travel for free.

Free ticket for the under-4s.

On AVE, Larga Distancia (Long Distance) and Avant trains, children under 4 sharing a seat travel for free, but must have the corresponding 'Free child ticket'.

Regardless of their age, when children share a seat, bed or bunk bed these may only be occupied by a maximum of two persons.

Use of a Standard bed, whether shared or not, will only be permitted for family members, i.e. when all places in the compartment are occupied by people in the same travel group.

The sales channels will request the required documents from passengers accompanying the child and this information will be displayed on both tickets.

The 'Free child ticket' must be shown at the boarding control, alongside the companion's ticket.

In turn, children under 4 may travel and occupy a seat by purchasing a 'Child' fare ticket.

This fare is applicable every day for all classes and trains.

Cercanías (Commuter)

Up to 2 children under 6 years old not on a group ticket may travel free of charge, as long as they do not occupy a seat, except on Rodalies where children pay from the age of 4.

Rodalies de Catalunya

The entry and marketing conditions for these trains are set by the Generalitat de Catalunya. Therefore, the rules set out on this page do not apply for these trains.

Remember...

This discount cannot be used in conjunction with others except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

Tickets with child fare admit changes at no cost. If you want to cancel your ticket, you can do so with a deduction of 15% on its price. In addition, they allow seat selection

Discounts for Spanish large families

This Fare allows members of large families with the corresponding certificate awarded by the different Autonomous Regions the chance to travel with heavy discounts depending on the category on all national AVE, Larga Distancia (Long Distance), Avant, Media Distancia Convencional (Conventional Mid-Distance), Cercanías (Commuter) and Feve services in all seats and classes.

To qualify for the discount, passengers need to present the official Spanish Large Family certificate (register, card, etc.) or document certifying their status and category, or a certified photocopy of the document. They may also present expired certificates accompanied by a duly filled in renewal application.

The discount will solely be made when purchasing tickets:

  • 20% off for Spanish Large Family members in the general category.
  • 50% off for Spanish Large Family members in the special category.

These discounts can be used in conjunction with any other, except for those products/services/offers that specify otherwise in their commercial terms and conditions.

Spanish Large Family certificates issued by the Generalitat de Catalunya for single-parent families will only be accepted as such on Rodalíes (commuter) trains, which are managed by the Generalitat de Catalunya that sets their commercial conditions.

Tickets may be purchased at points of sale at ticket offices at Stations, Ceuta Sales Office, www.renfe.com, Travel Agencies in person, Telephone Sales Renfe Contigo 912 320 320, Renfe Ticket and Multiproduct Self-service Machines.

Changes and cancellations may be made if the applicable fares for the purchased ticket allow them.

Remember...

Passengers need to show the ticket alongside all valid documents proving they are eligible for the applied discounts and the Spanish Large Family certificate, and keep them until the end of the journey. In addition, they should have their identity document with them.

Group discounts

This offer is designed for groups of at least 10 people making single or return journeys, travelling on the same train, date and in the same class, and using the departure and arrival station. Fewer people may travel but must pay the same price as groups of 10.

For adults

Discounts on the General/Base Fare.

  • On AVE and Larga Distancia (Long Distance) (1) groups of 10 to 25:
    • One-way: 20%.
    • Return journey: 30%.
  • One Avant of 10 to 25: 15%.
  • On Cercanías (Commuter) and Feve groups of 10 to 25:
    • One-way: 30%.
    • Return: 40%.
  • On Media Distancia Convencional (Conventional Mid-Distance):
    • Groups of 10 or more: 20%.
    • Groups of 10 or more from schools, associations and cultural organisations: 40%.

On AVE, Larga Distancia (Long Distance), Avant (mid-distance high-speed) and Media Distancia Convencional (Conventional Mid-distance, groups of 25 or above must make their request at least 10 days before the travel date by e-mailing the Group Travel Department. Group Information Line:: 91 919 15 65 (Mon-Fri except holidays, 9 a.m. to 9 p.m.).

(1) Group menus can be checked and requested via www.b2in.es.

For children

Discounts on the General/Base Fare.

  • On AVE and Larga Distancia (Long Distance), a maximum of up to 4 children under the age of 4 per group of 25 may travel for free if they do not occupy a seat.
  • On Cercanías (Commuter) and Feve, children under 12 travelling with groups: 50%.
  • On Media Distancia Convencional (Conventional Mid-distance):
    • Children under 4 travelling with the group travel for free.
    • For groups of 10 or more (children under 14): 40%.
    • Groups of 10 or more (children under 14) from schools, associations and cultural organisations: 50%.

School Groups on Cercanías (Commuter) and Feve

Accredited school groups have the right to one free ticket for a teacher for every ten paying passengers. The inbound journey must be made within 30 days.

These prices cannot be used in conjunction with other discounts, nor with Spanish Large Family discounts.

Group authorisation points at Renfe Cercanías (Commuter)

  • Asturias: 985 981 441.
  • Bilbao: 944 879 222.
  • Cadiz: 856 170 285.
  • Madrid: Via online request.
  • Malaga: 952 128 079.
  • Murcia/Alicante: Via online request.
  • San Sebastián: 943 649 637.
  • Santander: 942 018 213.
  • Seville: 954 048 011.
  • Valencia: Via online request.
  • Zaragoza: 976 764 648 .

Group authorisation points at Feve Cercanías (Commuter)

  • Galicia: 981 370 529.
  • Asturias: 985 178 922.
  • Cantabria: 942 209 524.
  • Vizcaya: 944 250 629.
  • León: 987 876 514.
  • Murcia: 968 501 172.

Advance purchase

The advance purchase conditions will be those set by each sales channel for groups of between 10 and 25 passengers. In turn, travel requests for groups of 25 or more will be set individually.

Sales channels

For AVE, Larga Distancia (Long Distance), Avant (mid-distance high-speed) and Media Distancia Convencional (Conventional Mid-Distance) trains, tickets may be purchased at Ticket offices at Stations with electronic sales, Ceuta Sales Office, Travel Agencies in person and Telephone Sales (1).

For Cercanías (Commuter) and Feve trains, at Stations with Ticket Offices or Self-service Machines.

(1) Only groups from 10 to 25 people.

Changes

No changes allowed after the ticket is issued.

Cancellations

Only cancellations of all seats are allowed, with the following fees:

  • On AVE and Larga Distancia (Long Distance)
    • More than 48 hours before: 15% deduction.
    • Less than 48 hours: 75% deduction.
  • Avant,and Media Distancia Convencional (Conventional Mid-distance): 15% deduction.
  • Cercanías (Commuter) and Feve: 15% deduction.

Cancellations must be made at the departure station in the 2 hours following purchase.

Charter Trains

When hiring an entire train for a specific date and departure-arrival, the contracting conditions, advance booking and discounts will be set individually for each request.

Joint Renfe-SNCF Trains (1)

Special prices for minimum 10-person groups, with additional 20% discounts for young people under 26.

The request can be made up to one year in advance with no cancellation or change fees up to the ticket issue date.

  • AVE to France.
  • Information and bookings: Group Travel Department.

(1) Group menus can be checked and requested via www.b2in.es.

 

Discounts for congresses and events

The "Discount Authorisation" will normally be valid two days before the opening event and up to two days after the closing Conference and Fair ceremony.

This authorisation will be published with restricted access only for registered participants and will be sent to them as a .pdf by the Conference or Fair organisers through their available channels, always personalised for each attendee and subject to event registration. Failure to comply with this condition will lead to the discount being cancelled.

In special circumstances and due to the organiser failing to comply with one or several aspects, Renfe reserves the right to fully or partially suspend the application of commercial conditions, regardless of the stage of negotiation between both parties.

Sales Channels

They may be purchased at Ticket offices at Stations, Ceuta Sales Office, www.renfe.com, Travel Agencies in person, Telephone Sales - Renfe Contigo 912 320 320.

Ticket Changes

  • The ticket can be changed for the same day at no cost, within its period of validity.
  • If passengers wish to change the ticket for another day, they will pay a change fee of 10% of the original ticket price.

When the price of the new ticket is higher, passengers pay the difference.

If the changed ticket is cheaper, 15% will be discounted from the price difference after any applicable change fees are deducted.

Cancellations

Cancellations are allowed, with a fee of 15% of the ticket price.

Missed Trains

In the case of AVE or Larga Distancia (Long Distance) trains that are missed for causes not attributable to Renfe, those passengers who have arrived at the departure station at least 30 minutes before the scheduled train departure time will be given the option to travel on the next train with available seats, under the terms and conditions specified by Renfe.

Passengers will need to pay 20% of the new ticket price based on the General fare, if they travel in the same class – or lower – as that of the original ticket.

Remember...

Passengers need to show the ticket alongside the printed "Discount Authorisation" or PDF on the mobile device (which must be personalised to the passenger, named and with their event registration number) and, where applicable, documents proving they are eligible for the Spanish Large Family discount, and keep them until the end of the journey.

Travelling with pets

Travelling with pets

Travel on AVE, Larga Distancia (Long Distance), Avant (mid-distance high-speed), Media Distancia Convencional (Conventional Mid-distance), Cercanías and Feve trains is limited to small pets, such as, dogs, cats, ferrets and birds (not farmyard animals).

Small pets will be allowed on trains, always under the owner’s custody on all journey legs and provided that the other passengers do not object or are inconvenienced. Onboard staff will otherwise find the best alternative to enable your journey to continue in any section of the train and, where this is not possible, passengers will be offered the chance to travel on another train or get a refund for their ticket.

The animal must travel with the documentation and comply with health and safety conditions established in current legislation.

In certain instances, pet transport may be limited.

Guide and assistance dogs will be allowed to travel with their duly identified owners for free.

Trainers and socialisation agents have the same access rights as guide/assistance dog owners when they are accompanied by them during training. They must also be duly identified.

Only one animal per passenger will be allowed. It should be kept in a discreet spot during the journey by the owner's feet so that it interacts as little as possible with other passengers, and should be permanently held by its owner.

AVE, Larga Distancia (Long Distance), Avant (mid-distance high-speed) and Media Distancia Convencional (Conventional Mid-distance) services.

Animals whose maximum weight does not exceed 10 Kg will be allowed on trains, provided that they are inside a cage or other closed carrier at all times, measuring 60x35x35 cm, and which features a device to contain and remove waste. 

  • In berths, they will only be allowed in a fully reserved compartment. 
  • Pets are not allowed for passengers on a Combined Train + Bus Ticket.
  • Animals will travel with a ticket without seat occupancy.
    • In AVE and Larga Distancia (Long Distance) trains, pet transport is free in First Class, First Class sleeper or Grand Class and Grand Comfort seat. For other classes, they will pay 25% of the fare for Standard and Standard+ classes.
    • On Avant and Media Distancia Convencional (Conventional Mid-distance) trains, they will pay 25% of the Standard class fare.
    • Tickets should be purchases onboard for pets travelling with passengers on an Integrated Ticket.

Cercanías and Feve services

  • Dogs and ferrets when not carried in cages need to travel muzzled and on a fixed-length lead not above 1.5 m, and be permanently held by their owners.
  • Animals will travel without a ticket and without seat occupancy.

Sales Channels

Tickets can be purchased at Ticket Offices in Stations, Ceuta Sales Office, www.renfe.com and Travel Agencies in person.

Changes

Tickets are issued as per the same conditions as the accompanying passenger's ticket.

Cancellations

There is a 15% cancellation fee% on the refunded ticket price.

Remember...

Passengers need to show their tickets in the aforementioned instances alongside their pet's documentation, and keep them until the end of the journey.
 

Minors travelling alone

Unaccompanied Minor Travel Policy

Renfe permits customers between the ages of 6 and 13 (both inclusive) to travel alone without an adult, and they will be supervised by onboard staff during all stages of the journey, from departure to arrival. This service is not available for those who require personalised service.

The service for unaccompanied minors is provided in First class for most AVE and Larga Distancia (Long Distance) services. No more than 4 seats will be permitted per train.

The children's journey must be made on a single train from departure to arrival and the latest arrival time allowed is 10 pm.

Sales Channels

This service will be requested when purchasing the ticket at the Ticket Office of the Stations, Telephone Sales, Ceuta Sales Office and in-person Travel Agencies, at least 48 hours before the train departure time. The minor's parents/guardian must purchase a specific ticket for the minor (Child Fare with a 40% discount on the General Fare).

Before issuing the ticket, the vendor will ask the purchaser to select a special children's or ordinary menu. In any case, and at the customer request, information will be given regarding the different special menu options available. Minors with allergies not covered by the menu options will only be given water.

Minors may not purchase any products onboard without the express authorisation to do so.

Changes

Tickets may be changed so long as the new train fulfils the conditions established for this service.

  • The ticket can be changed for the same day at no cost, within its period of validity.
  • If passengers wish to change the ticket for another day, they will pay a change fee of 10% of the original ticket price.

If the price of the new ticket is higher, passengers pay the difference.

If the changed ticket is cheaper, 15% will be discounted from the price difference after any applicable change fees are deducted.

Cancellations

Cancellations are allowed, with a fee of 15% of the ticket price.

Procedure

The minor and accompanying adult should be at the Renfe Service Centre or Renfe Customer Service Office 30 minutes before the departure time.

The minor will be brought to the corresponding seat on the train and supervised during the trip, and onboard staff will regularly check that the minor remains in the right spot and pay particular attention during train stops at intermediate stations.

The child must only be picked up at the destination station by the person indicated in the document and only with valid identification (ID card, passport or driver's licence) verified by the Renfe manager.

The following stations provide this service:

  • Alacant/Alicante.
  • Albacete Los Llanos (except ALTARIA Madrid/Murcia/Cartagena and ALVIA Madrid Puerta de Atocha-Murcia del Carmen).
  • Algeciras.
  • Barcelona Sants (AVE Barcelona-Granada, ALVIA Barcelona-Vigo/A Coruña; ALVIA Barcelona-Bilbao/Irún; ALVIA Barcelona-Gijón and ALVIA Barcelona-Pamplona).
  • Bilbao-Abando (except ALVIA Bilbao-Barcelona).
  • Cadiz.
  • Camp de Tarragona (except AVE Barcelona-Granada, ALVIA Barcelona-Vigo/A Coruña; ALVIA Barcelona-Bilbao/Irún; ALVIA Barcelona-Gijón and ALVIA Barcelona-Pamplona).
  • Castelló.
  • Ciudad Real.
  • Córdoba (except AVE Barcelona-Granada).
  • Cuenca Fernando Zóbel.
  • Figueres Vilafant.
  • Gijón (except ALVIA Barcelona-Gijón).
  • Girona.
  • Granada (except AVE Barcelona-Granada).
  • Huelva.
  • Huesca.
  • León (only with AVE).
  • Lleida-Pirineus (except AVE Barcelona-Granada, ALVIA Barcelona-Vigo/A Coruña; ALVIA Barcelona-Bilbao/Irún; ALVIA Barcelona-Gijón and ALVIA Barcelona-Pamplona).
  • Madrid-Chamartín (except ALTARIA Madrid-Murcia/Cartagena; ALVIA Madrid-Irún/Hendaya and ALVIA trains for Madrid-Galicia).
  • Madrid-Puerta de Atocha (except ALVIA Madrid Puerta de Atocha-Murcia del Carmen). Not including Madrid-Atocha Cercanías.
  • Málaga María Zambrano.
  • Pamplona (except ALVIA Barcelona-Vigo/A Coruña; ALVIA Barcelona-Bilbao/Irún; ALVIA Barcelona-Gijón and ALVIA Barcelona-Pamplona).
  • Puertollano.
  • Requena–Utiel.
  • Santander.
  • Seville Santa Justa.
  • Valencia Joaquín Sorolla.
  • Valladolid Campo Grande.
  • Zaragoza-Delicias (except AVE Barcelona-Granada, ALVIA Barcelona-Vigo/A Coruña; ALVIA Barcelona-Bilbao/Irún; ALVIA Barcelona-Gijón and ALVIA Barcelona-Pamplona).

Remember...

The exceptions refer to both travel directions.

Travelling around Europe

Interrail

Conditions of Use and Supplements

The Interrail pass will be presented along with an ID card with photograph to any authorised agent who requests it; failure to comply with this requirement will mean that the passenger will be deemed to travelling without a ticket.

Interrail is valid for the class indicated on the pass. With a 2nd class pass you can travel in 1st class, paying the price difference, at the full fare.

Flexible pass holders must indicate the date of travel before starting the journey in the corresponding box; it must be written with black or blue permanent pen, in the form (dd/mm), for example, May 7 = 07/05.

The trip is valid from midnight of the chosen day. If you start the journey on a direct night train departing after 7.00 p.m. and arriving after 4.00 a.m., only the date of the day of departure must be shown. The same process applies when travelling by ferry, included in the Pass.

No pass can be used before midnight on the first day of validity; the right to travel expires at midnight on the last day of validity.

The pass will be presented stapled on a cover, which describes the main points of the conditions for use, together with a form for the registration of the Global Pass holder details and a Travel Journal that must be completed with the information regarding the journeys, which will be checked by the control staff. Once the trips have been used up, the passenger is required to send the pass free of charge to the address indicated on the cover to check its detailed use. Subsequently, the passenger can recover the pass, if requested, by also receiving at his address a gift from Interrail.

The following will be considered as fraud: travelling with a pass with the altered date, showing a photocopy instead of the original, the pass being used by a different person or travelling outside the validity period.

For trains or ferries that so require, the seat reservation, lying seat supplement, cabin use in shipping companies, port fee, etc. must be purchased, for this it will be essential to present the pass that is valid on the date of travel requested.

Reimbursements

No duplicate pass can be issued, even in the event of deterioration, theft or loss.

Issue conditions

There are a series of mandatory criteria at the time of purchase.

Cancellations

A number of steps are required for cancellation.

Unusual situations

Unusual situations include:

Cercanías: Tickets

One-way Ticket

A single, non-personal and transferrable ticket valid for a single journey between the departure station and the zone stated on the ticket. The price is the General/Base Fare.

On Cercanías (Commuter) services, the journey must start in the two hours following issue.

Discounts for holders of the Spanish Large Family entitlement and those specifically indicated in the ticket’s terms and conditions may be used with this ticket.

Sales channels

Tickets may be purchased at Station Ticket Offices or Cercanías Self-service Machines.

Changes

No ticket changes.

Cancellations

Ticket cancellations only allowed at time of purchase. This transaction is free for customers.

Ticket Validation

Tickets must be validated in the ticket machines at stations before starting your journey. Where stations do not have these machines, station ticket staff will do it for you.

Remember...

Passengers must show the ticket alongside the valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, train or station staff may ask ticketholders to show their identity document.

Return Ticket

All hubs offer return tickets.

Intended for customers who make 2 trips between the departure station and the zone stated on the ticket, though the return need not be back to the departure station.

For Cercanías, the first journey with the ticket must be within two hours from the time of issue and the second journey up to the end of the scheduled service on the same day of purchase.

These tickets will only be issued for days and routes where Return Tickets are not valid.

* Hubs with return fares available: San Sebastian and Seville

Special Conditions:

  • Madrid Cercanías hub: the inbound journey may be made at any time on the day after the issue date.
  • In the Asturias hub, a Return ticket purchased on Friday or eves of public holiday allows the return journey to be made at any time on the day following issue.

Spanish Large Family discounts may be used for this ticket.

Prices

The price is the same as two one-way tickets and the inbound journey may be made within the valid ticket zones, although not necessarily back to the departure station.

The outward journey must be within two hours from the time of purchase and the return journey may be made at any time on the day after the issue date.

Sales channels

Tickets may be purchased at Station Ticket Offices or Cercanías Self-service Machines.

Changes

No ticket changes.

Cancellations

Ticket cancellations only allowed at time of purchase. This transaction is free for customers.

Ticket cancellation

Cancellations must be done via the designated machines at the stations before the journey. Where stations do not have these machines, station ticket staff will do it for you.

Remember...

Passengers must show the ticket alongside the valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, train or station staff may ask ticketholders to show their identity document.

Return Ticket

A single, non-personal and transferrable ticket for customers who make return trips on the same day at the same destination and departure stations or zones.

The outward journey may be used during the two hours following ticket issue and the return journey can be used until the end of the scheduled service on the issue date, from Monday to Friday, excluding public holidays.

Discounts for holders of the Spanish Large Family entitlement and those specifically indicated in the ticket’s terms and conditions may be used with this ticket.

Sales channels

Tickets may be purchased at Station Ticket Offices or Cercanías Self-service Machines.

Changes

No ticket changes.

Cancellations

Ticket cancellations only allowed at time of purchase. This transaction is free for customers.

Ticket Validation

Tickets must be validated in the ticket machines at stations before starting your journey. Where stations do not have these machines, station ticket staff will do it for you.

Fare available only for the San Sebastian and Seville hubs.

Remember...

Passengers must show the ticket alongside the valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, train or station staff may ask ticketholders to show their identity document.

Cercanías: Passes

Limited Monthly Pass

A personal, named, non-transferable pass for two daily journeys, one outbound and one inbound, during the period of validity and for journeys between zones or the purchased departure and arrival stations

The Limited Monthly Pass can be used every day from day n (validity start date) to day n-1 of the following month. Both dates will be printed on the Limited Monthly Pass.

These prices cannot be used in conjunction with other discounts except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

Sales channels

The passes may be purchased at Station Ticket Offices or Cercanías Self-Service Machines.

They may be purchased up to 10 days before the validity start date.

Changes

No changes allowed.

Cancellations

The Pass may only be cancelled before the start of the usage period. This transaction is free for customers.

Validating the Limited Monthly Pass

The pass must be validated in the ticket machines at stations before starting your journey. Where stations do not have these machines, station ticket staff will do it for you. Once validated, it may not be cancelled.

The first journey with the Pass must be within two hours from the time of validation and the second journey up to the end of the scheduled service on the date of validation.

Remember...

Passengers must show the Limited Monthly Pass alongside the booking validation and valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, train or station staff may ask Pass holders to show their identity document.

Unlimited Monthly Pass

A personal, named, non-transferable pass for unlimited travel during the period of validity and for journeys between zones or the purchased departure and arrival stations.

The Unlimited Monthly Pass can be used every day from day n (validity start date) to day n-1 of the following month. Both dates will be printed on the Unlimited Monthly Pass.

These prices cannot be used in conjunction with other discounts except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

Sales channels

The passes may be purchased at Station Ticket Offices or Cercanías Self-Service Machines.

They may be purchased up to 10 days before the validity start date.

Changes

No changes allowed.

Cancellations

The Unlimited Monthly Pass may only be cancelled for free before the start of the usage period.

Validating the Unlimited Monthly Pass

The pass must be validated in the ticket machines at stations before starting your journey. Where stations do not have these machines, station ticket staff will do it for you. Once validated, it may not be cancelled.

Remember...

Passengers must show the Unlimited Monthly Pass alongside the booking validation and valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, train or station staff may ask Pass holders to show their identity document.

*Not available for the Madrid hub.

Student Pass

A personal, named, non-transferable pass that may only be used by the same student cardholder for unlimited trips during the period of validity and for journeys between zones or the purchased departure and arrival stations.

Valid for three consecutive calendar months during academic terms, except for the third term which will be valid until 15th July. These passes will not be valid between 16th July and 30th September. Both dates will be printed on the Study Pass.

These prices cannot be used in conjunction with other discounts except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

Sales channels

They can be acquired at Station Ticket Offices.

They may be purchased up to 15 days before the validity start date.

Changes

No changes allowed.

Cancellations

The Pass may only be cancelled before the start of the usage period. This transaction is free for customers.

Validating the Study Pass

The pass must be validated in the ticket machines at stations before starting your journey. Where stations do not have these machines, station ticket staff will do it for you. Once validated, it may not be cancelled.

Remember...

Passengers must show the Study Pass alongside the booking validation and valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, train or station staff may ask Pass holders to show their identity document.

Three-month university student pass

For students enroled at a University of the Autonomous Community of Madrid, and for the staff at the Rey Juan Carlos, Carlos III (Madrid) and Autónoma de Cantoblanco Universities.

  • Students and staff must have an ID card accrediting them as staff or students of Alcalá de Henares, Autónoma de Cantoblanco, Carlos III (Madrid) and Rey Juan Carlos universities or as Erasmus students.
  • The University Card entitles the holder to purchase the Three-month Pass (valid for three consecutive calendar months) and offers unlimited travel for the selected journey.
  • Unlimited travel every day, including Saturdays, Sundays and Public Holidays, for the validity period.
  • Staff.
  • Valid for any route in the Madrid Network, so long as the point of departure or destination is: Alcalá de Henares, Cantoblanco Universidad, Móstoles, Móstoles-El Soto, Alcorcón, Vicálvaro, Fuenlabrada, Leganés, Las Margaritas Universidad, Villalba or La Navata.


Valid for three consecutive calendar months

Green Zone : A single price is established from any zone in the Madrid network using the C-9 line. This is €8.70 for a one-way ticket and €17.40 for a return ticket.

(*) On routes between Line C-9 Cercedilla-Cotos (Green Zone) and other Madrid Cercanías Hub lines, including interior journeys to Line C-9, the prices set in accordance with the general fare system by zones will only apply to the Monthly Pass up to a maximum of seven zones.

Bonotren

A single or multi-person, non-named, transferable pass for any ten outward or return journeys, during the period of validity and for journeys between zones or the purchased departure and arrival stations.
This ticket can be used by more than one passenger at a time, as long as all passengers start and end their journey in the same place and one journey is validated on the ticket for each of the passengers travelling on it (if the Bonotren is topped up on a "Renfe&Tú" contactless card, the cardholder must always be one of the passengers).

The Bonotren can be used every day for one month, from day n (validity start date) to day n-1 of the following month. Both dates will be printed on the Bonotren.

These prices cannot be used in conjunction with other discounts except for the Spanish Large Family discount and so long as it is included on a "Renfe & Tú" contactless card. Each family member must show their identity document. Other discounts specified in the terms and conditions may also be used.

Sales channels

The passes may be purchased at Station Ticket Offices or Cercanías Self-Service Machines.

They may be purchased up to 10 days before the validity start date.

Changes

No changes allowed with the Bonotren.

Cancellations

The Bonotren may only be cancelled before the start of the usage period. This transaction is free for customers.

Bonotren Validation

The pass must be validated in the ticket machines at stations before starting your journey. Where stations do not have these machines, station ticket staff will do it for you. Once validated, it cannot be cancelled and will only be valid for travel in the following 2 hours.

Remember...

Passengers must show the Bonotren alongside the booking validation and valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, train or station staff may ask Pass holders to show their identity document.

Cercanías: Discounts

Tarjeta Dorada Card

  • Passengers over 60, those on benefits who are over 18, those with a permanent, total or absolute physical or mental impairment or severe disability that have been officially certified, or who have a level of disability equal to or more than 33% are entitled to this card.
  • The Tarjeta Dorada card offers a 40% discount on one-way and return journeys.
  • The discount is for any day of the week and regular service trains.
  • Persons with a disability equal to or greater than 65% may be accompanied by another person who will have the same economic travel conditions as the holder. .
  • It is valid for one year.
  • It can be purchased at stations, points of sale and travel agencies for €6.00. 

Remember...

There is also the option of obtaining a Tarjeta Dorada card linked to credit and debit cards issued by some banks.

Tarjeta +Renfe joven 50 card

This is a personal, named and non-transferable card that provides holders with a discount on the General/Base fare depending on the trains used and how far in advance the ticket purchase is made. This discount cannot be used in conjunction with others except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

It can be purchased by young people between the ages of 14 and 25 at the time of card purchase or renewal. It costs €50.
The card is valid for one year starting from the purchase date and can be renewed every full year. The travel date for tickets purchased with the discounts listed below must be within the card's validity period.

  • AVE and Larga Distancia (Long Distance):
    • 50% discount for purchases made 30 days in advance or more.
    • 40% discount for purchases made 15 days in advance or more.
    • 30% discount for purchases made less than 15 days in advance.
  • Avant, Media Distancia Convencional (Conventional Mid-distance) and Cercanías (Commuter)/Rodalíes (Commuter):
    • 25% discount.

Sales channels

The card can be purchased at www.renfe.com and after payment, passengers receive a customer number for identification purposes and to access the card's benefits. It can be cancelled at no cost up to two hours after purchase, provided it has not been used.

Tickets should be purchased by providing the "customer number" at Ticket offices at Stations, Ceuta Sales Office, www.renfe.com, Travel Agencies in person and Online, Telephone Sales Renfe Contigo 912 320 320, Renfe Ticket, Multiproduct Self-service Machines and Cercanías (Commuter) and Media Distancia (Mid-distance) Self-service Machines.

Changes

  • The ticket can be changed for the same day at no cost, within its period of validity.
  • If passengers wish to change the ticket for another day, they will pay a change fee of 20% of the original ticket price.

On Regional trains, a minimum fee of €1 per ticket applies.

If the price of the new ticket is higher, passengers pay the difference.
If the changed ticket is cheaper, 15% will be discounted from the price difference after any applicable change fees are deducted.

Cancellations

Cancellations are allowed, with a fee of 30% of the ticket price.

Missed Trains

In the case of AVE or Larga Distancia (Long Distance) trains that are missed for causes not attributable to Renfe, those passengers who have arrived at the departure station at least 30 minutes before the scheduled train departure time will be given the option to travel on the next train with available seats, under the terms and conditions specified by Renfe.

Passengers will need to pay 20% of the new ticket price based on the General fare, if they travel in the same class – or lower – as that of the original ticket.

Loyalty Programme

Passengers who purchase the Tarjeta +Renfe Joven 50 card will be automatically signed up to the +Renfe loyalty programme and enjoy its benefits.

They may get +Renfe points for train ticket purchases or for contracting services from partner companies on the programme. Collected points can be exchanged for new train tickets, hotel stays and even to renew the card itself.

Remember...

Passengers need to show the ticket alongside valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Discounts for Spanish large families

This Fare allows members of large families with the corresponding certificate awarded by the different Autonomous Regions the chance to travel with heavy discounts depending on the category on all national AVE, Larga Distancia (Long Distance), Avant, Media Distancia Convencional (Conventional Mid-Distance), Cercanías (Commuter) and Feve services in all seats and classes.

To qualify for the discount, passengers need to present the official Spanish Large Family certificate (register, card, etc.) or document certifying their status and category, or a certified photocopy of the document. They may also present expired certificates accompanied by a duly filled in renewal application.

The discount will solely be made when purchasing tickets:

  • 20% off for Spanish Large Family members in the general category.
  • 50% off for Spanish Large Family members in the special category.

These discounts can be used in conjunction with any other, except for those products/services/offers that specify otherwise in their commercial terms and conditions.

Spanish Large Family certificates issued by the Generalitat de Catalunya for single-parent families will only be accepted as such on Rodalíes (commuter) trains, which are managed by the Generalitat de Catalunya that sets their commercial conditions.

Tickets may be purchased at points of sale at ticket offices at Stations, Ceuta Sales Office, www.renfe.com, Travel Agencies in person, Telephone Sales Renfe Contigo 912 320 320, Renfe Ticket and Multiproduct Self-service Machines.

Changes and cancellations may be made if the applicable fares for the purchased ticket allow them.

Remember...

Passengers need to show the ticket alongside all valid documents proving they are eligible for the applied discounts and the Spanish Large Family certificate, and keep them until the end of the journey. In addition, they should have their identity document with them.

Discounts for children

Children under six not on a group ticket may travel free of charge, as long as they do not occupy a seat and are accompanied by an adult (with a maximum of two children per adult).

Group discounts

  • Groups must comprise 10 or more people.
  • All members of the group must travel on the same train and on the same date
  • All passengers must have the same departure and arrival points.
  • Children under 12: 50% discount.
  • Adults aged 12 and over:
    • Single journey: 30% discount.
    • Return journeys: 40% discount.
  • By selecting the Group Fare, every member of the group will pay the same price regardless of their ages.
     

Cercanías: Tarjeta +Renfe&Tú Card

Tarjeta +Renfe&Tú Card in Asturias

The +RenfeTú Contactless Card for the Asturias Cercanías Hub helps reduce waiting times to access or exit platforms by providing greater validation speed.

Similar to a credit card without the magnetic strip, this card contains a special chip and works by simply bringing the ticket within ten centimetres of the card reader at the boarding controls to open the doors.

There are two card types: Personal and Non-personal.

Both can be reused and refilled. They let passengers check all the stored information and the tickets never expire as a medium.

Ticket offices and self-service machines are equipped to top-up the cards. Journeys should be validated before they begin at boarding controls, ticket validating machines, or even onboard.

Personal Card

Personal cards bear cardholder details and their photo. They are designed so cardholders can add individual tickets:

  • Monthly pass and limited monthly pass.
  • Discounted tickets: Tarjeta Dorada card, Spanish Large Family, etc.

They can also be used for other products such as Bonotren, one-way tickets and return tickets.

Two tickets cannot be loaded simultaneously, other than two equal multi-travel titles with the same origin-destination.

In order to purchase the personalised card you must fill out the application form, which will be obtained either at the points of sale or through the Renfe website and delivered to Cercanías stations with staff, along with the following documents:

  • Photocopy of a valid ID document (DNI/NIE or passport).
  • Current photograph.
  • Documentation proving eligibility for any discounts.

The card costs €2.


Non-personal card

It is used to support tickets that do not require personal identification: one-way, return and bonotren.

These tickets can be purchased at ticket offices, self-service machines or onboard a train.

The price is €0.50.

Exceptional cases: Topping up Non-Personal Cards.
For passengers who are eligible for a sporadic visit without the time of application of the Personalised contactless card and duly accredited to the ticket office staff, they may charge on the non-personalised card any of the following tickets: one-way, return or bonotren. Card valid for a maximum of seven days following purchase.

More information: at hub stations, en-route intervention personnel and by phone at 985 981 441.

 

Tarjeta +Renfe&Tú Card in Bilbao

The +Renfe&Tú contactless card for the Bilbao Cercanías Hub helps reduce waiting times to access or exit platforms by providing greater validation speed. Similar to a credit card without the magnetic strip, this card contains a special chip and works by simply bringing the ticket within ten centimetres of the card reader at the boarding controls to open the doors.

There are two card types: Personal and Non-personal.

Both can be reused and refilled. They let passengers check all the stored information and the tickets never expire as a medium.

Ticket offices and self-service machines are equipped to top-up the cards. Journeys should be validated before they begin at boarding controls or ticket validating machines.

Personal Card

Personal cards bear cardholder details and their photo. They are designed so cardholders can add individual tickets:

  • Monthly pass and unlimited monthly pass.
  • Discounted tickets: Tarjeta Dorada card, Spanish Large Family, etc.

They can also be used for other products such as one-way tickets and return tickets.

Two tickets cannot be loaded simultaneously, other than two equal multi-travel titles with the same origin-destination.

It can be purchased in person at the Customer Service Office of Bilbao Abando – Indalecio Prieto station, along with the following documents:

  • Photocopy of a valid ID document (DNI/NIE or passport).
  • Documentation proving eligibility for any discounts.

The card costs €2.

When purchased for the first time, the traveller will receive two free trips to use within 30 days.


Non-Personal Card

It is used to support tickets that do not require personal identification: one-way, return and bonotren.

These tickets can be purchased at ticket offices, self-service machines or onboard a train.

The price is €0.50.

Exceptional cases: Topping up Non-Personal Cards
For passengers who are eligible for a sporadic visit without the time of application of the Personalised contactless card and duly accredited to the ticket office staff, they may charge on the non-personalised card any of the following tickets: one-way, return or bonotren. Card valid for a maximum of seven days following purchase.

More informatio: at hub stations, en-route intervention personnel and by phone at 944 879 492.

Tarjeta +Renfe&Tú Card in Cadiz

The +Renfe&Tú contactless card for the Cádiz Cercanías Hub helps reduce waiting times to access or exit platforms by providing greater validation speed.

Similar to a credit card without the magnetic strip, this card contains a special chip and works by simply bringing the ticket within ten centimetres of the card reader at the boarding controls to open the doors.

There are two card types: Personal and Non-personal.

Both can be reused and refilled. They let passengers check all the stored information and the tickets never expire as a medium.

Ticket offices and self-service machines are equipped to top-up the cards. Journeys should be validated before they begin at boarding controls, ticket validating machines, or even onboard.

Personal Card

Personal cards bear cardholder details and their photo. They are designed so cardholders can add individual tickets:

  • Monthly pass and unlimited monthly pass.
  • Discounted tickets: Tarjeta Dorada card, Spanish Large Family, etc.

They can also be used for other products such as Bonotren, one-way tickets and return tickets.

Two tickets cannot be loaded simultaneously, other than two equal multi-travel titles with the same origin-destination.

In order to purchase the personalised card you must fill out the application form, which will be obtained either at the points of sale or through the Renfe website and delivered to Cercanías stations with staff, along with the following documents:

  • Photocopy of a valid ID document (DNI/NIE or passport).
  • Current photograph.
  • Documentation proving eligibility for any discounts.

The card costs €2.


Non-Personal Card

It is used to support tickets that do not require personal identification: one-way, return and bonotren.

These tickets can be purchased at ticket offices, self-service machines or onboard a train.

The price is €0.50.

Exceptional cases: Topping up Non-Personal Cards
For passengers who are eligible for a sporadic visit without the time of application of the Personalised contactless card and duly accredited to the ticket office staff, they may charge on the non-personalised card any of the following tickets: one-way, return or bonotren. Card valid for a maximum of seven days following purchase. Discount on Cercanías self-service machines does not apply.

More information: at hub stations, en-route intervention personnel and by phone at 856 170 290.

 

Tarjeta+Renfe&Tu Card in Madrid

You need a +Renfe&Tú contactless card to travel on Cercanías trains, since no magnetic strip tickets are issued on these trains.

There are two types of contactless card:

Personal Card

You can use this plastic card to load all Cercanías tickets and passes. To request it, please go to the station's ticket offices or complete the form at the following link:


You should go to a ticket office or self-service machine to load a ticket.

Documents to provide:

  • Photocopy of a valid ID document (DNI/NIE or passport).
  • Current photograph.
  • Documentation proving eligibility for any discounts.

The cost is 2 euros.

Non-personal Card

You can purchase it at Cercanías ticket offices and from self-service machines. Supports loading and reloading One-way, Return and Bonotren tickets.

The cost is €0.50.

All trips must be validated at the boarding control points or ticket validating machines.

"Combined Cercanías" Ticket

The magnetic ticket will only continue to exist for the "Combined Cercanías" ticket included in the tickets of passengers of Renfe's Ave and Larga

Distancia (Long Distance).

Tarjeta+Renfe&Tú Card in Malaga

The +Renfe&Tú contactless card for the Málaga Cercanías Hub helps reduce waiting times to access or exit platforms by providing greater validation speed.

Similar to a credit card without the magnetic strip, this card contains a special chip and works by simply bringing the ticket within ten centimetres of the card reader at the boarding controls to open the doors.

There are two card types: Personal and Non-personal.

Both can be reused and refilled. They let passengers check all the stored information and the tickets never expire as a medium.

Ticket offices and self-service machines are equipped to top-up the cards. Journeys should be validated before they begin at boarding controls, ticket validating machines, or even onboard.

Personal Card

Personal cards bear cardholder details and their photo. They are designed so cardholders can add individual tickets:

  • Monthly pass and limited monthly pass.
  • Discounted tickets: Tarjeta Dorada card, Spanish Large Family, etc.

They can also be used for other products such as Bonotren, one-way tickets and return tickets.

Two tickets cannot be loaded simultaneously, other than two equal multi-travel titles with the same origin-destination.

In order to purchase the personalised card you must fill out the application form, which will be obtained either at the points of sale or through the Renfe website and delivered to Cercanías stations with staff, along with the following documents:

  • Photocopy of a valid ID document (DNI/NIE or passport).
  • Current photograph.
  • Documentation proving eligibility for any discounts.

The card costs €2.


Non-Personal Card*

It is used to support tickets that do not require personal identification: one-way, return and bonotren.

These tickets can be purchased at ticket offices, self-service machines or onboard a train.

The price is €0.50.

* The Non-personalised plastic card will no longer be issued, replacing it with a new cardboard card. Customers who have the Non-personalised plastic card can continue to use it and top it up as usual.

Exceptional cases. Topping up Non-Personal Cards:
For passengers who are eligible for a sporadic visit without the time of application of the Personalised contactless card and duly accredited to the ticket office staff, they may charge on the non-personalised card any of the following tickets: one-way, return or bonotren. Card valid for a maximum of seven days following purchase.

More information: at hub stations, en-route intervention personnel and by phone at 952 128 079.

Tarjeta+Renfe&Tu Card in Murcia/Alicante

The +RenfeTú Contactless Card for the Murcia - Alicante Cercanías Hub helps reduce waiting times to access or exit platforms by providing greater validation speed.

Similar to a credit card without the magnetic strip, this card contains a special chip and works by simply bringing the ticket within ten centimetres of the card reader at the boarding controls to open the doors.

There are two card types: Personal and Non-personal.

Both can be reused and refilled. They let passengers check all the stored information and the tickets never expire as a medium.

Ticket offices and self-service machines are equipped to top-up the cards. Journeys should be validated before they begin at boarding controls, ticket validating machines, or even onboard.

Personal Card

Personal cards bear cardholder details and their photo. They are designed so cardholders can add individual tickets:

  • Monthly pass and limited monthly pass.
  • Discounted tickets: Tarjeta Dorada card, Spanish Large Family, etc.

They can also be used for other products such as Bonotren, one-way tickets and return tickets.

Two tickets cannot be loaded simultaneously, other than two equal multi-travel titles with the same origin-destination.

In order to purchase the personalised card you must fill out the application form, which will be obtained either at the points of sale or through the Renfe website and delivered to Cercanías stations with staff, along with the following documents:

  • Photocopy of a valid ID document (DNI/NIE or passport).
  • Current photograph.
  • Documentation proving eligibility for any discounts.

Free for the first 1,000 requests.

For all other requests, the cost of the card will be €2.
 

Non-personal Card

It is used to support tickets that do not require personal identification: one-way, return and bonotren.

These tickets can be purchased at ticket offices, self-service machines or onboard a train.

Free from 04/11/19 to 30/11/19.

From this date, the cost of the card will be €0.50.

Exceptional cases: Topping up Non-Personal Cards.
For travellers entitled to a discount on a sporadic visit without TSC application time

Personalised and duly accredited by ticket office staff, they can charge any of the following tickets titles on the non-personalised card: one-way, return or Bonotren. Card valid for a maximum of seven days following purchase.

More informatio: at hub stations, en-route intervention personnel and by phone at 912 320 320.

Tarjeta+Renfe&Tu Card in San Sebastian

The +RenfeTú Contactless Card for the San Sebastián Cercanías Hub helps reduce waiting times to access or exit platforms by providing greater validation speed.

Similar to a credit card without the magnetic strip, this card contains a special chip and works by simply bringing the ticket within ten centimetres of the card reader at the boarding controls to open the doors.

There are two card types: Personal and Non-personal.

Both can be reused and refilled. They let passengers check all the stored information and the tickets never expire as a medium.

Ticket offices and self-service machines are equipped to top-up the cards. Journeys should be validated before they begin at boarding controls, ticket validating machines.

Personal Card

Personal cards bear cardholder details and their photo. They are designed so cardholders can add individual tickets:

  • Monthly pass and limited monthly pass.
  • Discounted tickets: Tarjeta Dorada card, Spanish Large Family, etc.

They can also be used for other products such as Bonotren, one-way tickets and return tickets.

Two tickets cannot be loaded simultaneously, other than two equal multi-travel titles with the same origin-destination.

It can be purchased in person at the Cercanías ticket offices located in the stations of Donostia – San Sebastian or Irun, together with the following documents:

  • Photocopy of a valid ID document (DNI/NIE or passport).
  • Documentation proving eligibility for any discounts.

The card costs €2.

When purchased for the first time, the traveller will receive two free trips to use within 30 days.


Non-Personal Card

It is used to support tickets that do not require personal identification: one-way and return.

These tickets can be purchased at ticket offices, self-service machines or onboard a train.

The price is €0.50.

Exceptional cases: Topping up Non-Personal Cards.
For passengers who are eligible for a sporadic visit without the time of application of the Personalised contactless card and duly accredited to the ticket office staff, they may charge on the non-personalised card any of the following tickets: one-way, return or bonotren. Card valid for a maximum of seven days following purchase.

More information: at city centre stations, en-route intervention personnel.

 

Tarjeta+Renfe&Tu Card in Santander

The +Renfe&Tú contactless card for the Santander Cercanías Hub helps reduce waiting times to access or exit platforms by providing greater validation speed.

Similar to a credit card without the magnetic strip, this card contains a special chip and works by simply bringing the ticket within ten centimetres of the card reader at the boarding controls to open the doors.

There are two card types: Personal and Non-personal.

Both can be reused and refilled. They let passengers check all the stored information and the tickets never expire as a medium.

Ticket offices and self-service machines are equipped to top-up the cards. Journeys should be validated before they begin at boarding controls, ticket validating machines, or even onboard.

Personal Card

Personal cards bear cardholder details and their photo. They are designed so cardholders can add individual tickets:

  • Monthly pass and limited monthly pass.
  • Discounted tickets: Tarjeta Dorada card, Spanish Large Family, etc.

They can also be used for other products such as Bonotren, one-way tickets and return tickets.

Two tickets cannot be loaded simultaneously, other than two equal multi-travel titles with the same origin-destination.

In order to purchase the personalised card you must fill out the application form, which will be obtained either at the points of sale or through the Renfe website and delivered to Cercanías stations with staff, along with the following documents:

  • Photocopy of a valid ID document (DNI/NIE or passport).
  • Current photograph.
  • Documentation proving eligibility for any discounts.

The card costs €2.


Non-Personal Card

It is used to support tickets that do not require personal identification: one-way, return and bonotren.

These tickets can be purchased at ticket offices, self-service machines or onboard a train.

The price is €0.50.

Exceptional cases: Topping up Non-Personal Cards.
For passengers who are eligible for a sporadic visit without the time of application of the Personalised contactless card and duly accredited to the ticket office staff, they may charge on the non-personalised card any of the following tickets: one-way, return or bonotren. Card valid for a maximum of seven days following purchase.

More information: at hub stations, en-route intervention personnel and by phone at 942 018 213.

 

Tarjeta+Renfe&Tu Card in Seville

The +RenfeTú Contactless Card for the Seville Cercanías Hub will be valid from 16/09/19, helping reduce waiting times to access or exit platforms by providing greater validation speed.

Similar to a credit card without the magnetic strip, this card contains a special chip and works by simply bringing the ticket within ten centimetres of the card reader at the boarding controls to open the doors.

There are two card types: Personal and Non-personal.

Both can be reused and refilled. They let passengers check all the stored information and the tickets never expire as a medium.

Ticket offices and self-service machines are equipped to top-up the cards. Journeys should be validated before they begin at boarding controls, ticket validating machines, or even onboard.

Personal Card

Personal cards bear cardholder details and their photo. They are designed so cardholders can add individual tickets:

  • Monthly pass and limited monthly pass.
  • Discounted tickets: Tarjeta Dorada card, Spanish Large Family, etc.

They can also be used for other products such as Bonotren, one-way tickets and return tickets.

Two tickets cannot be loaded simultaneously, other than two equal multi-travel titles with the same origin-destination.

In order to purchase the personalised card you must fill out the application form, which will be obtained either at the points of sale or through the Renfe website and delivered to Cercanías stations with staff, along with the following documents:

  • Photocopy of a valid ID document (DNI/NIE or passport).
  • Current photograph.
  • Documentation proving eligibility for any discounts.

The card costs €2.


Non-Personal Card

It is used to support tickets that do not require personal identification: one-way and return.

These tickets can be purchased at ticket offices, self-service machines or onboard a train.

The price is €0.50.

Exceptional cases: Topping up Non-Personal Cards.
For passengers who are eligible for a sporadic visit without the time of application of the Personalised contactless card and duly accredited to the ticket office staff, they may charge on the non-personalised card any of the following tickets: one-way, return or bonotren. Card valid for a maximum of seven days following purchase.

More information: at hub stations, en-route intervention personnel and by phone at 912 320 320.

Tarjeta+Renfe&Tú Card in Valencia

You need a +Renfe&Tú contactless card to travel on Cercanías trains, since no magnetic strip tickets are issued on these trains.

There are two types of contactless card:

Personal Card

You can use this plastic card to load all Cercanías tickets and passes. To request it, please go to the station's ticket offices or complete the form at the following link:


You should go to a ticket office or self-service machine to load a ticket.

Documents to provide:

  • Photocopy of a valid ID document (DNI/NIE or passport).
  • Current photograph.
  • Documentation proving eligibility for any discounts.

The cost is €2.


Non-Personal Card

You can purchase it at Cercanías ticket offices and from self-service machines. Supports loading and reloading One-way, Return and Bonotren tickets.

The price is €0.50.

All trips must be validated at the boarding control points or ticket validating machines.

 

"Combinado Cercanías (Combined Cercanías)" ticket

The magnetic ticket will only continue to exist for the "Combined Cercanías" ticket included in the tickets of passengers of Renfe's Ave and Larga Distancia (Long Distance) services.

Tarjeta+Renfe&Tu Card in Zaragoza

The +Renfe&Tú contactless card for the Zaragoza Cercanías Hub helps reduce waiting times to access or exit platforms by providing greater validation speed.

Similar to a credit card without the magnetic strip, this card contains a special chip and works by simply bringing the ticket within ten centimetres of the card reader at the boarding controls to open the doors.

There are two card types: Personal and Non-personal.

Both can be reused and refilled. They let passengers check all the stored information and the tickets never expire as a medium.

Ticket offices and self-service machines are equipped to top-up the cards. Journeys should be validated before they begin at boarding controls, ticket validating machines, or even onboard.

Personal Card

Personal cards bear cardholder details and their photo. They are designed so cardholders can add individual tickets:

  • Monthly pass and limited monthly pass.
  • Discounted tickets: Tarjeta Dorada card, Spanish Large Family, etc.

They can also be used for other products such as Bonotren, one-way tickets and return tickets.

Two tickets cannot be loaded simultaneously, other than two equal multi-travel titles with the same origin-destination.

In order to purchase the personalised card you must fill out the application form, which will be obtained either at the points of sale or through the Renfe website and delivered to Cercanías stations with staff, along with the following documents:

  • Photocopy of a valid ID document (DNI/NIE or passport).
  • Current photograph.
  • Documentation proving eligibility for any discounts.

The card costs €2.


Non-Personal Card

It is used to support tickets that do not require personal identification: one-way, return and bonotren.

These tickets can be purchased at ticket offices, self-service machines or onboard a train.

The price is €0.50.

Exceptional cases: Topping up Non-Personal Cards.
For passengers who are eligible for a sporadic visit without the time of application of the Personalised contactless card and duly accredited to the ticket office staff, they may charge on the non-personalised card any of the following tickets: one-way, return or bonotren. Card valid for a maximum of seven days following purchase.

More information: at hub stations, en-route intervention personnel and by phone at 976 764 648.

Guaranteed connection

 

All Renfe Viajeros trains come with a guaranteed connection for journeys with a change of train.

This guarantee is valid where there is a 60-minute gap between the two journeys (if the change is made at the same station) or a 90-minute gap (if the second train departs from a different station in the same city) between the scheduled arrival of the first train and the departure time of the second.

There is no guarantee between AVLO, Cercanías (Commuter) and Feve services or between these and any other services.

Passengers with a guaranteed connection ticket must make their own way between stations in the same city, except where there is a Renfe train or alternative service, such as in Valencia, where tickets will be valid for the journey between both stations.

If a connection is lost due to failure by Renfe Viajeros, passengers will have the right to a free ticket for the next train, in addition to compensation for delayed arrival at their destination. If passengers decide to abandon their onward journey, their return journey to their departure station will be free and they will receive a refund of the ticket price.

In order to benefit from a guaranteed connection, passengers must have their tickets on them from their departure until their final destination for each journey leg.

 

SALES CHANNELS

These tickets may be purchased at Ticket offices at Stations, Ceuta Sales Office, www.renfe.com, Travel Agencies in person and Telephone Sales - Renfe Contigo 912 320 320.

CHANGES AND CANCELLATIONS

The conditions for changes or cancellations will be those set specifically for the applied fares for the tickets.

Passengers need to show their tickets alongside valid documents proving they are eligible for any discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Intermodal fare

This rule applies to purchases made as part of the commercial agreement with Iberia for international air traffic that starts or ends their journey on Renfe trains. 
    

SCOPE OF APPLICATION

AVE (high-speed), Larga Distancia (Long Distance) and Avant (mid-distance high-speed) services, determined according to the following relationships:

  • Córdoba - Madrid Pta. Atocha ·
  • Málaga - Madrid Pta. Atocha ·
  • Sevilla - Madrid Pta. Atocha ·
  • Valladolid - Madrid Chamartín ·
  • Zaragoza - Madrid Pta. Atocha ·
  • Puertollano – Madrid Pta. Atocha ·
  • Ciudad Real – Madrid Pta. Atocha ·
  • Toledo – Madrid Pta. Atocha ·
  • León – Madrid Chamartín ·
  • Segovia – Madrid Chamartín ·
  • Cuenca – Madrid Pta. Atocha ·
  • Albacete – Madrid Pta. Atocha ·
  • Palencia – Madrid Chamartín ·
  • Zamora – Madrid Chamartín

CLASSES AND TRAINS

All classes and trains of the above services can be sold. The intermodal product will have two possible comfort classes:

Business. The train journey will be made in Clase Preferente (First class) or Clase Turista Plus (Standard Plus class).

Standard. The train journey will be made in Clase Turista (Standard class).

CHANGES AND CANCELLATIONS

They will always be associated with the terms and conditions of the applicable airfare, and can only be purchased through the channels determined by Iberia. Information about these operations and, if applicable, their formalisation, can be requested by telephone on Serviberia's number 901 111 500. Under no circumstances can these transactions be carried out at Renfe points of sale.

MISSED TRAINS DUE TO THE CUSTOMER'S FAULT

This option is not available and, therefore, the terms included in Special Fare No. 3 "Missed trains" shall not apply. However, the customer will be informed of the possibility of calling 901 111 500 to request information about the possibility of changes, cancellations or postponements, corresponding to the customer's airfare applied on the intermodal ticket.

ROUTE EXTENSION AND CLASS UPGRADE

Renfe-IberIa intermodal tickets do not allow the extension of their rail route on the way or class upgrades in the train journey.

LOYALTY PROGRAMME

Currently, the purchase of this intermodal ticket does not allow customers to benefit from Renfe's loyalty programme.

 FARES

The airfare applied to the intermodal ticket is already included in the rail route, according to the following pricing levels:

· Flexible (adult and child). The key of the Renfe boarding pass is

“IB_FLEXIBLE”.

· Standard (adult and child). The key of the Renfe boarding pass is

“IB_STANDARD”.

· Promo (adult and child). The key of the Renfe boarding pass is

“IB_PROMO”. No groups are allowed.

CHILDREN 

The following pricing groups are established for these intermodal tickets with regards assigning a seat and applying discounts:

    - From 0 to younger than 2 years on the date of travel. Free, not occupying a seat. Occupying a seat, they will pay the price of the fare for 2-year olds.

    - 2 to 11 years old. They will receive a discount, depending on the conditions of the flight. They will occupy a seat.

In all cases, they must carry their corresponding personal intermodal ticket.

Airlines set certain restrictions for travel with newborns, seat occupancy for children under 2 years of age or children travelling alone. In addition, depending on the country of origin or destination of the trip, specific requirements and need for documentation are established; the traveller will be responsible for knowing and meeting such requirements.

For train travel, the provisions of the regulations regarding the occupation of seats shared with children shall apply: maximum 2 people per seat.

No unaccompanied minor travel services will be provided during trips on trains or aeroplanes. 

PETS

Please note that the intermodal ticket does not allow pets.

In this type of trip, an individual ticket must be purchased for both passenger and pet, for each trip and from each company, since pets are not included in this Shared Code Agreement.

SEAT RESERVATION

To travel, the passenger must be in possession of the corresponding boarding pass and, where appropriate, the commuter train ticket:

AFTER-SALES CONDITIONS

GUARANTEED CONNECTION

The connection is guaranteed for travellers of this intermodal ticket, in the terms established in these conditions. In the event that, as a result of delays in the one of the services, the traveller cannot use the leg of the other service, the company corresponding to this trip will facilitate, through any means it deems appropriate, the contracted trip at no additional cost.

Should the customer fail to board the train connection as a result of an incident in the aeroplane service, Renfe will provide a new reservation on the first train with available seats at no additional cost. The new reservation will be made in the same class or a higher class, depending on the availability of seats, through the 444 fare.

In case the passenger misses the connection, the passenger will be entitled to receive assistance with regards to transport, accommodation, meals, etc., as established in the air transport regulations.

DELAYS

As regards rail service, the compensation provided for in the Regulations of the Railway Sector Act shall apply, unless in cases of force majeure.

The voluntary punctuality commitments shall not apply.

COMPLAINTS HANDLING

Each company will be responsible for handling and processing complaints, according to the service where the incident originated.

The customer may lodge a complaint/claim through the Customer Service Form on the Renfe website or using an Official complaints form, available on board the train, Service Centres and
Customer Service Offices, with a period of two years for submitting the complaint after the date of completion of the trip.

All complaints will be filed in writing; the automatic compensation system cannot be used in such cases.