We inform you that you can request the return of your deposit until April 30, 2024.

We also remind you that if you have not requested the refund of the deposit for your 2022 pass, you have until 31 December 2023 to claim it.

Please bear in mind that you must keep your digital or physical pass and the purchase ticket or receipt until your deposit for the pass has been refunded, since these are required to request the refund or to solve any incident that may occur throughout the process.

• If you paid the deposit by credit card:

The deposit will be automatically returned between 9 and 20 May to the card with which you purchased the pass as long as you have made a minimum of 16 journeys and your pass is not included in the list of non-compliance with anti-fraud measures.

If you have not received the refund by 20 May, please visit a Customer Service point to fill in the Refund Form providing your details so that we can review your case.

• If you paid the deposit in cash:

From 16 May onwards, you can request a refund by visiting any point of sale or Customer Service point. You must present your pass along with your DNI or NIF/NIE as well as any receipt or proof of purchase you have.

If the deposit cannot be refunded to you at the time due to an issue, you will be asked to fill in the Refund Form providing your details. Your request will be processed by our After-Sales staff and they will inform you whether you are entitled to a refund or not.

These conditions for the refund of your deposit do not apply to passes in ISO/magnetic stripe format purchased for Rodalies de Catalunya (Cercanías (Commuter) and Regional) and Metric Gauge services.