Our mission is to provide freight transport services and complementary rail transport activities or services, guided by the principle of safety, with a customer-centric approach, based on quality, efficiency, profitability and innovation criteria, pursuing an increase in the railway's market share, on the basis of commitment to the community and to the development of our employees. 

Our goal is to be the benchmark comprehensive logistics and transport operator in terms of quality, efficiency, safety, sustainability and customer focus.

At Renfe Mercancías (Renfe goods), we take our Integrated Management Policy as a framework for helping us achieve our strategic goals. We have four of these goals:  

  • Operational excellence.
  • Economic viability and a focus on results.
  • Adaptation to the new regulatory framework.
  • Sustainability.

Our Integrated Management Policy focuses on the following points: 

  • Provide a quality service in accordance with customer requirements and other requirements adhered to by the organisation that is safe and environmentally-friendly.
  • To place emphasis on preventing pollution.
  • Comply with applicable legal and regulatory requirements.
  • To raise awareness in all interest groups.
  • Promote participation and involvement of human resources in prevention and improvement, through training, projects and proposals from teams and participation groups, and individual initiatives.
  • Transmit a philosophy of continuous improvement to the whole organization.
  • Contribute to sustainable development.

Fro this purpose, the General Management has adopted an Integrated Management System, based on international standards ISO 9001 and ISO 14001.