Our disinfection and cleaning protocols

Your trust is important to us, which is why at Renfe we continue to strengthen our cleaning and disinfection procedures on all our trains to offer you a safe environment during your trip.

These procedures and the measures implemented on-board, during boarding and while leaving the train have earned the AENOR and SGS certifications of protocols against COVID-19 for the transport of passengers in our fleet of AVE (high-speed), Larga Distancia (Long Distance), Avant (mid-distance high-speed) and Rodalies de Catalunya trains.

The protocols, certified by AENOR through comprehensive in-person and document assessments, cover every moment at which a passenger comes into contact with the company's services before, during and once their journey has ended, including train check-in and boarding procedures, passenger distribution, cleaning and disinfection of the inside of trains, as well as measures to protect passengers and employees, among others.

Disinfection and cleaning protocols

Daily

• In-depth cleaning of horizontal and vertical surfaces in rooms, toilets and cabins, with the application of disinfectant and virucide products, applied manually with cleaning cloths and sprayed as aerosols.
• Reinforced disinfection procedures, specific to the areas with most contact: application of disinfectant products with cleaning cloths on handrails, push-buttons, armrests and toilets.
• Headrest replacement.

Extraordinary:

• Extraordinary cleaning of the train every five trips.
  

During the trip:

• Cleaning and disinfection of buttons and handrails on the platform during boarding.
• Toilet cleaning and disinfection.
• Punctual cleaning and disinfection needs in any area of the train during the journey.
• Waste collection.
• Regular application of disinfectant on the highest contact points: bins, push-buttons on doors inside the train, vending machines, etc.
• Replacement of headrests and second cleaning of armrests and trays on free seats after intermediate stops.

The SGS "Disinfection Monitored" mark for AVE (high-speed), Larga Distancia (Long Distance) and Avant (mid-distance high-speed) trains certifies the efficient implementation of the cleaning and disinfection protocols. This mark certifies optimal levels of disinfection on all train surfaces, covering a wide spectrum of bacteria and viruses, including COVID-19.

This prestigious international body, a world leader in inspection, verification, testing and certification, performs thorough comparative assessments before and after the trains are cleaned, with the aim of certifying the efficacy of the results of the cleaning and disinfection protocols established.

The inspection procedures include the following actions:

• Inspection with ATP swabs for the detection of contamination of biological origin on surfaces.
• Identification and fluorescent marking (only visible under ultraviolet light) of high-risk contact areas that allow further verification of the effectiveness and scope of cleaning work.
• Sample intake for laboratory analysis of contaminating substances, with specific determination for COVID-19.

This SGS "Disinfection Monitored" mark will be valid for a period of one year, until December 2021, and will be guaranteed through the periodic controls that the independent entity requires throughout this period.

Your trust is important

The SGS mark and certification issued by AENOR are part of Renfe's Safe Train programme, aimed at offering passengers the highest possible safety levels and peace of mind during their train journeys.

The combination of both certifications makes Renfe's services a transport option that complies with the highest safety standards, since AENOR certifies the cleaning and disinfection protocols implemented by the company and SGS completes the verification process by certifying the effectiveness in the application of these protocols by analysing their results.

Renfe works on the identification and development of new disinfection methods for all areas of the travel environment with an effectiveness that advises their implementation in the future.

In addition, for your peace of mind and safety, ADIF has installed temperature measurement cameras at main terminals. You can find all the information at Adif website  

Before your trip, check possible restrictions or health-related conditions on the website of the autonomous region you are visiting.

These aim of these measures, in addition to the new boarding procedures, is to ensure that you travel with total peace of mind and security.