If an incident has been reported during your journey on Madrid Cercanías, we will provide you with a certificate detailing the nature of the incident.

Please visit the Complaints Portal if you wish to file a complaint in relation to our services.

You can use this link to send us your information requests, suggestions or compliments.              

Contact numbers

Contact us by phone at the following numbers:

  • Information (24 hours a day): 912 320 320
  • Freephone Accessibility. Request assistance to the station's platform service: +34 900 920 922. Only access for people with reduced mobility during station staff service hours. Stations with platform: Cercedilla, Las Margaritas, La Serna, Príncipe Pío, Torrelodones and Zarzaquemada.

Commercial premises

Contact the Head of Ground Services of the Madrid Cercanías Directorate:

  • Information about leasing premises and commercial spaces at Madrid Cercanías stations: locales.cercaniasmadrid@renfe.es (Ground Services Department, Madrid Cercanías Directorate)

Lost property

New location!

  • Location: Embajadores Station – Glorieta de Embajadores, 6. 28012 Madrid.
  • Tel.: 91 506 69 69
  • E-mail: objetosperdidoscercaniasmadrid@renfe.es
  • Business hours: Monday to Friday (excluding public holidays) from 07:00 to 20:00. Saturdays, Sundays and bank holidays from 08:00 to 20:00.

If you prefer, you can write to us:

Renfe Cercanías Madrid
Avenida Ciudad de Barcelona, 8 - 3ª
Edificio Anexo a la Estación de Renfe
28007, Madrid