Contact numbers

Contact us by phone at the following numbers:

  • Information (24 hours a day): 912 320 320
  • Freephone Accessibility. Request assistance to the station's platform service: +34 900 920 922. Only access for people with reduced mobility during station staff service hours. Stations with platform: Cercedilla, Las Margaritas, La Serna, Príncipe Pío, Torrelodones and Zarzaquemada.
     

Commercial premises

Contact the Head of Ground Services of the Madrid Cercanías Directorate:

  • Information on the leasing of commercial premises and spaces in Cercanías Madrid stations: locales.cercaniasmadrid@renfe.es (Head of Ground Services of the Madrid Cercanías Directorate)

Lost property

  • Location: Embajadores station. Glorieta de Embajadores, 6 - 28012 Madrid.
  • Telephone: 91 506 69 69 / objetosperdidoscercaniasmadrid@renfe.es
  • Times: Monday to Friday from 07:00 to 20:00. Saturdays, Sundays and bank holidays from 08:00 to 20:00.

  

If you prefer, you can write to us:

Renfe Cercanías Madrid
Avenida Ciudad de Barcelona, 8 - 3ª
Edificio Anexo a la Estación de Renfe
28007, Madrid