Send us any suggestions, complaints or comments about our Cercanías Madrid services using this form.


Contact numbers

Contact us by phone at the following numbers:

  • Information (24 hours a day): 912 320 320
  • Free phone Accessibility. Request assistance to the station platform service: 900 920 922. Only access for people with reduced mobility during station staff service hours. Stations with platforms: Cercedilla, Las Margaritas, La Serna, Príncipe Pío, Torrelodones and Zarzaquemada.
  • Lost Property: 91 506 69 69 (7:00 a.m. to 10:00 p.m., excluding weekends and public holidays, from 10:00 a.m. to 10:00 p.m.)

If you prefer, you can write to us:

Renfe Cercanías (Commuter) Madrid
Avenida Ciudad de Barcelona, 8 - 3ª
Building next to Renfe Station
28007, Madrid