Assistance Service: FAQs

Do you use a wheelchair or an electric medical scooter?

Note the maximum dimensions allowed on board for wheelchairs, both manual and electric, and electric medical scooters: width 700 mm, depth 1,300 mm and height 1,400 mm (Royal Decree 1544/2007 and R.D. 537/2019).

• If you use a wheelchair or electric medical scooter and are travelling in a regular seat, remember that both must be foldable for easy transport.
• On some Media Distancia (Mid-distance) trains, your ticket may not have a seat assigned. If you are going to make your trip in a reduced mobility seats (Plaza H), do not forget to request it by calling 912 320 320.
• If you have mobility problems and need a wheelchair from the assistance service to move around the station and/or access the train, request it by calling 912 320 320.
• If you use other special devices for your mobility, consult the Adif ACERCA Head Office for the possibility of boarding them.

Do you wish to travel in a group?

Contact the Adif Acerca Head Office for advice and so they can help you organise your trip (91 774 40 40 / oca.asistenciapmr@adif.es).

Is there a weight and measurement limitation on my baggage?

For services provided in Spain, you can carry up to 3 pieces of hand luggage onto the train, provided that the sum of the three does not exceed 25 kg or 290 cm.

For assistance provided outside Spanish territory, the weight limit of your luggage will be 15 Kg.