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Equipajes Puerta a Puerta (Door-to-Door Luggage)

Service provided by Correos.

Forget about carrying your bags and simply enjoy your trip. With Renfe you only have to choose the luggage collection and delivery point and we will take care of it.

If you have a ticket for an AVE or Larga Distancia (Long Distance) train, you can hire the Equipajes Puerta a Puerta (Door-to-Door Luggage) service. With each ticket, you can carry up to three pieces of luggage, whether these are suitcases or special luggage.

This is a service provided by Correos, offered by Renfe for AVE and Larga Distancia (long distance high-speed) travellers. With this service, you won't have to worry about your luggage, we will pick it up and take it wherever you want.

The delivery time is usually 1 to 3 days, depending on the origin and destination. Check out our pricing simulator to calculate the cost of the service and the approximate delivery time.

 

What is Equipajes Puerta a Puerta (Door-to-Door Luggage)?

This is a service provided by Correos, offered by Renfe for AVE and Larga Distancia (long distance high-speed) travellers. With this service, you won't have to worry about your luggage, we will pick it up and take it wherever you want.

The delivery time is usually 1 to 3 days, depending on the origin and destination. Check out our pricing simulator to calculate the cost of the service and the approximate delivery time.

How can I sing up for it?

You can sign up for it at Renfe.com, requesting it up to 2 days before the train's date of departure, provided that you sign up for it before 12 noon.

What luggage can I take with the Equipajes Puerta a Puerta (Door-to-Door Luggage) service?

You can carry up to 3 items per train ticket, including normal or special luggage.

  • Luggage: suitcases, handbags, rucksacks, computer carrier briefcases and the like are considered to be luggage.
  • Special luggage: skis, snowboard, golf clubs, pushchairs, sport fishing equipment and scooters.

Maximum dimensions and weights per item

  • Maximum weight: 25 kg.
  • Maximum height: 150 cm, except for special luggage (skis) with a maximum height of 250cm
  • Maximum width: 70 cm.
  • Maximum depth: 50 cm.
  • Sum of Height + Width + Depth: maximum 250 cm.

What are the conditions for carrying special luggage?

  • Scooters and bicycles must be folded or disassembled and carried in specific bicycle packages with maximum dimensions of 120x90x40cm (length-height-width). Pedals must be removed and the handlebars turned 90º. If they are not packed, you might not be allowed to carry it with you.
  • Golf bags, ski and sport fishing equipment must travel in the corresponding bag, which must be perfectly closed, in such a way as to prevent the movement of the elements inside.
  • Snowboards must be protected with the corresponding carrying bag.   
  • Pushchairs must be folded and packed in plastic.

What is the price of the service?

The price depends on the number of packages you carry and the origin and destination. From €20, with a 20% discount on transporting your second or third bag. You can check our price simulator.

Where and when will my luggage be picked up?

We collect the luggage at the address you indicate from 4 to 1 days before the departure of the train. You can also drop it off at Correos' Post Offices. Pick-up times are Monday to Friday, from 9 a.m. to 6 p.m. Please note that there is no luggage collection service on public holidays.

Does the pick-up and drop-off point have to be the same as the train's place of departure and arrival?

The luggage drop-off and pick-up point must be one of the cities/towns in the province of origin and destination of the train or any adjoining province.

For example, if the origin of the train is Madrid Puerta de Atocha, it will be accepted at the drop-off points of any city/town of the province of Madrid, as well as the provinces of Segovia, Avila, Toledo, Cuenca and Guadalajara.

Can I choose the pick-up and drop-off time?

Luggage will be collected/delivered from Monday to Friday, from 9 a.m. to 6 p.m.; you can choose morning time or afternoon hours. In the case of collection and/or delivery of luggage at the Correos Post Office, check the opening times of your nearest office.

What documentation should I provide when they pick up my luggage?

At home, it is not necessary to show your documents, simply sign the collection slip that will be provided by the postman, which will indicate the name and ID of the recipient.

If you take your luggage to a Correos Post Office, simply show the service purchase receipt or provide the reference number.

Can I change or cancel the service?

You can make changes or cancel the service until noon on the business day prior to the collection of your luggage.

Click here to request the service. You can also call 900 400 004 for any arrangement you need.

When will my luggage be delivered?

Your luggage will be delivered to you within 1 to 3 days, from the date of collection, depending on the destination. At the time of hiring the service, you will be informed of the corresponding dates.

Deliveries are made Monday to Friday, from 9 a.m. to 6 p.m. Please note that there is no luggage delivery service on public holidays. 

What documentation do I need to provide for my luggage to be delivered to me?

If you want your luggage to be delivered to your home, you will need to show your ID or ID card of the person receiving it. In this case, the luggage can be delivered to a person other than the recipient.

If the delivery is made to a Correos Post Office, you will need to show your ID card. If you want your luggage to be delivered to someone else, in addition to your ID card, you must present a photocopy of your ID card and a signed luggage arrival notice.

What can I do if my luggage is not picked up/delivered?

You can call Correos' information and customer service phone 900 400 004. You must have the luggage shipping reference number on hand.

What if I am not at the address provided when they come to deliver my luggage?

Correos will attempt to deliver your luggage up to two times. If your luggage cannot be delivered, it will be stored for 15 calendar days at the Correos Post Office associated with the delivery address, where it can be collected by the recipient or authorised person.

Where can I check the information about my available luggage services?

If you are registered as a user on the website, you can access the history of all your services in the "Mis equipajes (My Luggage)" section. When you access this page, the last ten Equipajes Puerta a Puerta (Door-to-Door Luggage) services you have requested will be displayed. You can also check or cancel any active luggage service and search for specific services through a search engine.

Where can I make a a complaint in case of damaged luggage or loss of luggage?

For any arrangement related to the luggage transport service, please contact Correos at 900 400 004, via the Correos website or at any Correos Post Office.

Where can I request a copy of the service bill?

To request the service bill, call us at 919 191 565.

Can you pick up or drop off my luggage at Adolfo Suárez Madrid-Barajas Airport?


Yes. The pick-up and drop-off service is available at Terminal T4, Monday to Friday from 8h a.m. to 7.30 p.m.

To drop off your luggage, please go to the left-luggage office of terminal T4 on floor 0 (arrivals). In this case, the service will be available from the date of purchase of the ticket to the date of departure of the train, in this way, the date you purchase the service may be the same as the date of collection of the luggage in Barajas T4 and date you travel by train.

If you want to pick up your luggage at the airport, you have to go to the left-luggage office of the T4 terminal on floor 0 (arrivals). The service will be available until noon of the day before luggage collection.