Renfe Viajeros S.M.E., S.A. has taken out compulsory accident insurance from AIG Europe S.A., branch in Spain (until 31 December 2024) and with EVEREST INSURANCE (IRELAND) DAC, branch in Spain (from 1 January 2025), to compensate its passengers, or those who may have a right related to them, in cases of bodily injury caused by an accident when travelling on the rail transport provided by Renfe Viajeros S.M.E, S.A. This coverage has been extended with accident insurance for incidents suffered by passengers at stations managed by Renfe Viajeros S.M.E, S.A.
Consult all the information about passenger insurance
In the following buttons, you can fill in the accident notification forms that will be received directly by the insurance companies. These companies will be responsible for managing the claim and communicating the corresponding solution.
If the incident occurred in 2024 and is reported in 2025, the insurance company responsible will be AIG (deadline for receipt of these claims: March 31, 2025). If the incident takes place from 2025 onwards, please report it to EVEREST INSURANCE.