In the timetables, indicating the stations in which you will get on and off and the date of travel. Also in the APP.
By counting the different areas of passage of your journey, including the stations of origin and destination in our: Zone Map
The price link shows the prices for all tickets.
From self-service machines and at Cercanías station ticket offices.
This is the new contactless card for your tickets; find out more at: +Renfe & Tú Contactless Card.
Two types:
At all Madrid stations and Cercanías Management Centres.
From self-service machines and ticket offices of out stations.
No, the last ticket loaded would overwrite and delete the previous one.
Yes, with a maximum of two identical tickets, provided that these are Multiviaje tickets with the same number of zones.
This type of card does not allow duplicates or the reimbursement of titles loaded on the card.
Request the personal +Renfe&Tú card at stations with our staff.
You can receive further information from the Group Coordination Office by calling: 91 50 66 356 and at the following link: Cercanías groups.
It is a Cercanías ticket you can get for free with the purchase of an AVE-Larga Distancia (Long Distance) ticket. Discover more.
At the complaints book available in all Renfe stations. You can also make your claim, request information or make a suggestion at the Customer Service by selecting the hub, Madrid.
At the Lost Property office in Nuevos Ministerios station or by calling 91 50 66 969.
You can request the invoice at stations with authorised staff and Management Centres by presenting the supporting documents of your top-ups.
You can check the conditions at: delays. The passes of the Consorcio Regional de Transportes de Madrid (Regional Transport Consortium of Madrid) are not included in our compensation regulations.
On our Twitter channel @CercaniasMadrid and from the Cercanías App.
You can travel with pets; there are no weight restrictions for pets such as dogs, cats and birds. Learn more at Pets.
Bicycles may be transported under specific conditions. You can check them at: Bicycles.
From the staff of our stations, upon presentation of a valid ticket.
By completing the form available at all stations.