New! Online reporting of accidents involving passengers on trains and at stations managed by Renfe Viajeros S.M.E., S.A.

Renfe Viajeros S.M.E., S.A. has taken out mandatory accident insurance with AIG Europe S.A., Spain subsidiary, with a view to compensating its passengers or those who may have a right generated thereby, should they suffer bodily injury as a result of an accident during a rail journey operated by Renfe Viajeros S.M.E, S.A. This coverage has been extended with accident insurance for incidents suffered by passengers at stations managed by Renfe Viajeros S.M.E, S.A.

Consult all the information about passenger insurance

In the following link you can fill in the accident reporting form that will be sent directly to the insurance company. They will be responsible for handling the claim and informing you of the corresponding solution.

Formalities you can handle using this form

  • Accident reporting.
  • Consulting the status of accident reports.
  • Complaints in relation to how your case is being handled.