Assistance Service for travelling by train (Contact)

In person

Renfe Viajeros (Renfe Passengers) Service Centres at stations.
ACERCA centres in the 70 stations that offer a permanent Adif ACERCA service.

Online

Renfe website – Customer Service – Reduced Mobility – Assistance Service.
Adif ACERCA Central Office email – oca.asistenciapmr@adif.es.
Renfe Accessibility e-mail – accesibilidad@renfe.es.

Telephone number

Incidents and Complaints – 900 878 333.
Adif ACERCA Central Office – 917 744 040. Open daily from 06:00 to 00:00.
Information – 912 320 320 (24/7)
Line 900. Phone for purchases, changes and ticket cancellations for visually-impaired people - 900 400 555. You can also request the assistance service.

Postal address

Adif ACERCA Central Office
Edificio andén vía 1, Estación
de Madrid Chamartín-Clara Campoamor
C/ Agustín de Foxá, 48
28046 – Madrid

Likewise, if you wish to travel to a destination not listed in this guide, please contact us, we will study your case and depending on the accessibility of the trains and facilities, we will provide you with a travel alternative. We will do everything possible to organise your trip and ensure your safety and comfort with a top-quality service.