• Renfe Viajeros (Renfe Passengers) Service Centres at stations.
• ACERCA centres in the 70 stations that offer a permanent Adif ACERCA service.

• Renfe website – Customer Service – Reduced Mobility – Assistance Service.
• Adif ACERCA Central Office email – oca.asistenciapmr@adif.es.
• Renfe Accessibility e-mail – accesibilidad@renfe.es.
• Video call service (exclusively for people with hearing disabilities).

• Incidents and Complaints – 900 878 333.
• Adif ACERCA Central Office – 917 744 040. Open daily from 06:00 to 00:00.
• Information – 912 320 320 (24/7)
• Line 900. Phone for purchases, changes and ticket cancellations for visually-impaired people - 900 400 555. You can also request the assistance service.
   

Adif ACERCA Central Office
Edificio andén vía 1, Estación
de Madrid Chamartín-Clara Campoamor
C/ Agustín de Foxá, 48
28046 – Madrid