You can purchase your ticket to travel on Avlo trains through the following shopping channels:
Yes. Trips on Avlo trains earn Renfe Points. You can use them to buy your Avlo tickets and also redeem them on other services.
The maximum number of tickets you can select during a single purchase process is 9.
Avlo trains only offer discounts for Spanish Large Families (20% for general category and 50% for special category large families).
Children under 14 years old pay a reduced fixed price of €5 (up to a maximum of 2 children tickets per adult ticket) and occupy a seat.
Yes. Avlo tickets are issued in the name of the passenger, so it is necessary to register before making the purchase.
Yes. Your trips on Avlo trains allow you to request the assistance service for people with disabilities or reduced mobility at no additional charge. You can select this option while you purchase your ticket.
In addition, Avlo trains are fully accessible, have H seats for passengers travelling with their own wheelchair and toilets adapted for people with reduced mobility.
The Basic Fare does not accept any changes or cancellations, but you can add this option to your ticket for only €8. Therefore, you will be entitled to make changes on the date and/or time of the trip, or to cancel it if you need to do so.
Changes to the origin-destination of the ticket or the holder are not allowed.
Please note that you will only be able to include this at the time of purchase and make changes once up to 30 minutes before departure of the train.
If the changed or cancelled ticket has a child ticket associated with it, the same changes will apply free of charge.
If the change occurs for another train of higher cost, the difference in the cost of the new ticket will be charged.
If the change occurs for another train of lower cost, the difference in the cost of the new ticket will not be refunded.
As we can all make mistakes, you have 2 hours after purchase to cancel your tickets at no cost.
No, independent cancellation of add-ons is not allowed. If you wish to cancel a ticket with associated add-ons, 100% of the amount of the add-ons (except the change and cancellation costs) will be refunded.
The Basic Fare includes the following luggage in the ticket price, free of charge:
If you need to add 1 piece of additional, larger-sized luggage, measuring a maximum of 85x60x35 cm (or not more than 180 cm in total), you can do so when purchasing of your ticket for €10 or after purchasing your ticket and up to 30 minutes before the train departs using any of our sales channels for €15. In the final 30 minutes before your train departs, you can add extra luggage at the station's boarding control for €15.
Bear in mind that there is a maximum numbers of suitcases allowed per train per date, so if you need an extra suitcase, we recommend you book it when purchasing your ticket.
Yes, passengers with a child's ticket may travel with folded child seats and pushchairs, a maximum of one for each child's ticket and at no additional cost.
Non-electric scooters and urban bicycles are allowed. They must be folded and can be carried inside a carrying bag, measuring no more than 180 cm when adding the height + length + width. Bicycles with dimensions of up to 140 x 90 x 40 cm can be carried if they are disassembled and stored inside their carrying bag.
In both cases, it is considered additional baggage with a cost.
Yes, you can travel with your pet weighing up to 10 kg for just €10, provided that:
Additionally, you can now travel with your dog weighing up to 40 kg without a carrier on our Avlo trains by purchasing the add-on for Dogs weighing up to 40 kg, for only €40. See all the information.
Guide and assistance dogs are allowed on the train free of charge.
The Basic Fare does not allow you to choose your seat; however, you can add this service as an extra for just €8 (per journey) when purchasing your ticket. This way, you can guarantee your comfort by choosing where you travel.
If you purchase a return ticket, the seat selection option will be available for both journeys.
Avlo ticket holders with a valid Tarjeta Más Renfe Plata, Más Renfe Oro or Más Renfe Platino loyalty card can access the Club Lounges.
No, Avlo tickets do not include the Combined Cercanías (Commuter) fare.
No. Avlo trains do not currently offer this service.
Yes. Avlo trains offer Wi-Fi on board.
Avlo trains do not have a buffet car, but automatic vending machines with hot and cold drinks and a variety of snacks are available. A mobile bar service is available on selected routes. Please note that the vending machines only accept payment by credit/debit card.
Avlo trains do not offer these services.
If you think you may have lost or forgotten an item on the train, you can contact us at the following e-mail: objetosperdidosestaciones@adif.es.
In addition, there are Lost Property offices in different stations.
At Avlo, our aim is to make sure you always arrive on time; however, if your train is delayed, you are entitled to claim compensation, which you will receive in the form of a discount voucher for your next trip or using the same form of payment as that used to purchase the ticket.
The conditions are as follows:
You can claim your compensation automatically at the following link: compensation request
Yes. You can request your ticket invoice automatically when making your purchase or at a later date, via your personal area.
Remember that for an invoice to be issued, the necessary tax data (Personal ID No. or Tax ID No.) must be loaded onto your user profile.
You can go to Renfe's service centres and last-minute points at the stations if you need to make an enquiry or arrangement.
If you need more information, you can check the specific conditions of Avlo travel.
You can contact us on +34 91 232 03 20, access our Complaints Portal or use our form for suggestions, compliments and information requests.