You can purchase your ticket to travel on Avlo trains through the following shopping channels:
Trips on Avlo trains earn Renfe Points; you may not use them to purchase your Avlo tickets but you can redeem them on other services.
The maximum number of tickets you can select during a single purchase process is 9.
Avlo trains only offer discounts for Spanish Large Families (20% for general category and 50% for special category large families).
Children under 14 years old pay a reduced fixed price of €5 (up to a maximum of 2 children tickets per adult ticket) and occupy a seat.
Yes. Avlo tickets are issued in the name of the passenger, so it is necessary to register before making the purchase. If you are already a registered Renfe customer, you can use the same username and password to log into the Avlo website.
Yes. Your trips on Avlo trains allow you to request the assistance service for people with disabilities or reduced mobility at no additional charge. You can select this option while you purchase your ticket.
In addition, Avlo trains are fully accessible, have H seats for passengers travelling with their own wheelchair and toilets adapted for people with reduced mobility.
The Basic Fare does not accept any changes or cancellations, but you can add this option to your ticket for only €8. Therefore, you will be entitled to make changes on the date and/or time of the trip, or to cancel it if you need to do so.
Changes to the origin-destination of the ticket or the holder are not allowed.
Please note that you will only be able to include this at the time of purchase and make changes once up to 30 minutes before departure of the train.
If the changed or cancelled ticket has a child ticket associated with it, the same changes will apply free of charge.
If the change occurs for another train in which the ticket is more or less expensive, you will be refunded or charged the difference in the cost of the new ticket.
As we can all make mistakes, you have 2 hours after purchase to cancel your tickets at no cost.
No, independent cancellation of add-ons is not allowed. If you wish to cancel a ticket with associated add-ons, 100% of the amount of the add-ons (except the change and cancellation costs) will be refunded.
The Basic Fare includes the following luggage in the ticket price, free of charge:
If you need to add 1 piece of additional, larger-sized luggage, measuring a maximum of 85x60x35 cm (or no more than 180 cm in total), you can do so when purchasing your ticket for a fee of €10, afterwards online for a fee of €15 or directly at the station, at boarding control, up to 30 minutes before your train departs, for a fee of €30.
Bear in mind that there is a maximum numbers of suitcases allowed per train per date, so if you need an extra suitcase, we recommend you book it when purchasing your ticket.
Yes, passengers with a child's ticket may travel with folded child seats and pushchairs, a maximum of one for each child's ticket and at no additional cost.
Only folding bicycles and scooters are allowed, provided that they do not exceed the maximum dimensions established for luggage: 55x35x25 cm (carry-on bag, no weight limit, included free of charge in the price of the Basic Fare) or 85x60x35 cm or maximum of 180 cm in total (additional luggage for an additional cost).
Remember that bicycles and scooters must always be folded away and placed in their carrying case.
Currently, no pets are allowed on Avlo trains. Only guide and assistance dogs are allowed on the train.
The Basic Fare does not allow you to choose your seat; however, you can add this service as an extra for just €8 (per journey) when purchasing your ticket. This way, you can guarantee your comfort by choosing where you travel.
If you purchase a return ticket, the seat selection option will be available for both journeys.
Avlo ticket holders with a valid Tarjeta Más Renfe Oro card or Tarjets Más Renfe Platino card can access the Club Lounges.
No, Avlo tickets do not include the Combined Cercanías fare.
No. Avlo trains do not currently offer this service.
Yes. The PlayRenfe service is available on board Avlo trains (WIFI and entertainment).
Avlo trains do not have a buffet car, but automatic vending machines with hot and cold drinks and a variety of snacks are available. A mobile bar service is available on selected routes. Please note that the vending machines only accept payment by credit/debit card.
Avlo trains do not offer these services.
If you think you may have lost or forgotten an item on the train, you can contact us at the following e-mail: email@example.com.
In addition, there are Lost Property offices in different stations.
At Avlo, our aim is to make sure you always arrive on time; however, if your train is delayed, you are entitled to claim compensation, which you will receive in the form of a discount voucher for your next trip or using the same form of payment as that used to purchase the ticket.
The conditions are as follows:
You can claim your compensation automatically at the following link: apply for compensation
Yes. You can request your ticket invoice automatically when making your purchase or at a later date, via your personal area.
Remember that for an invoice to be issued, the necessary tax data (Personal ID No. or Tax ID No.) must be loaded onto your user profile.
You can go to Renfe's service centres and last-minute points at the stations if you need to make an enquiry or arrangement.
For more information, please read Avlo's specific travel conditions.
You can talk to us on the phone 91 232 03 20 or use this form to contact us, any questions or suggestions you may have are welcome.