School groups are quoted at normal group price and a free ticket is offered for every 20 passengers (the 21st seat), with the school being required to send a letter confirming its status. For other groups there are no special offers as such, they are subject to the general conditions of groups.

The group price is closed for all of its members. The group discount is not accumulated for other groups (young person card, child, Tarjeta Dorada card, Spanish Large Family); the group's own characteristics already determine the offer that will be made.

At the groups department, we can reserve H seats (seats with wheelchair anchoring points) if the group requests one for any of its members. Once an H seat has been booked, assistance for the person with reduced mobility must be requested from the ADIF Acerca assistance service (917 744 040).

The reservation release date indicates the maximum time up to which the group ticket can be issued. You do not necessarily have to wait until then, once received it can be issued at any time.

If the release date is exceeded, the seats will no longer be reserved and automatically become available to the general public for purchase through the usual channels. This limit is usually about two weeks before the start date of the trip, although it may differ in certain circumstances.

• In the case of groups of 4 to 9 people (offer for 4 or more), you can purchase your group tickets at the station ticket offices, renfe.com, telephone sales and at travel agencies.

• Groups of 10 to 25 people:
  
  
  • If you are travelling via AVE (high-speed), Larga Distancia (Long Distance), Avant (mid-distance high-speed) or Media Distancia (Mid-distance) train, you can buy tickets at station ticket offices, in-person travel agencies, at the Renfe website and over the phone.
  • If your trip is by Cercanías, you can buy tickets at the ticket offices of the stations.

• For groups of more than 25 people:
  
  
  • If you are travelling on an AVE (high-speed), Larga Distancia (Long Distance), Avant (mid-distance high-speed) or Media Distancia (Mid-distance) train, find out more and request a quote by sending an email to grupos@renfe.es or over the phone by contacting the Contact Centre at 912 320 320. Once the quote has been received and accepted, the customer will receive a booking reference to complete the purchase at the station ticket offices or in-person travel agencies.
  • If you are travelling on Cercanías (Commuter) services, book your group trip over the phone at the territorial offices or, in some cases, by filling out the form at renfe.com. Once you have received the locator, you can purchase your tickets at the station ticket offices.

Changes can be made to the group (date, number of places, schedule, etc.) as long as the reservation has not been issued and the request is made by email attaching the initial reservation at least 72 hours before the release date.

These changes will be made whenever possible and the fact of requesting them does not imply acceptance.

If the parameters of the group are substantially altered, a new quote will be made.
 

The request must be made by sending an email Groups Department, attaching the file containing current bookings, with a minimum of 72 hours notice.

The Groups Department is open from Monday to Sunday (including holidays).
Telephone service: 912 320 320. From 7:00 a.m. to 11:00 p.m., Monday to Friday.
 

Payment can be made from the moment the reservation is received, taking into account that once the tickets have been issued, no changes can be made to them.

The group ticket is unique for the entire group. No individual tickets are issued to members of the group ticket.

You can reprint the ticket either from the PDF for tickets issued by travel agencies or with the locator at the station, as in the case of other tickets.

Since this is a single ticket, all travellers in the group must pass through boarding control (if any) and board the train at the same time.

They may not board the train at a station other than the group's station of origin.

Access control closes 5 minutes before the train's departure. In the case of groups, we recommend at least 45-30 minutes in advance.

Generally speaking, all passengers with a ticket may carry up to three pieces of hand luggage, for which they will be responsible and which they must store in the designated areas. The combined dimensions (length+width+height) may not exceed 290 cm and the largest of them may not be bigger than: 85 x 55 x 35 cm (length-width-height). The combined weight may not exceed 25 kg.

Check all the information about baggage for travelling on AVE and Larga Distancia (long distance high-speed) trains on our website. Please note that the luggage policy if you travel on Avlo trains is different.

The group ticket does not entitle you to free parking or access to the Club Room or restaurants.

The AVE (high-speed) or Larga Distancia (Long Distance) group ticket includes a free Cercanías (Commuter) train ticket under the same conditions as an individual ticket. It is valid for the group travelling with the corresponding QR code. All members of the group must have the same origin and destination.

For tickets purchased from travel agencies, the bill must be issued by the travel agency.

If you purchased your ticket at a station, you can request it from the station's Customer Services Centre.

You can also request an invoice on the Renfe website.